Carl H.
CH
Carl H.
Managing Director
Small-Business (50 or fewer emp.)
"Amazing experience, I had to restore a server and the experienced couldn't have been better"
5/5
What do you like best about Magnus Box?

How helpful their support is. When reaching out to them for anything they are quick and helpful. The team come from a customer first approach, I love it. Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

Not customisable myself, although support are super helpful it would of been nice to self upload the branding and other parts that shouldn't need support for the modern day. Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box
Edit edit

Thanks for the kind review, Carl! We're glad you've had such a good experience with our support team and we appreciate he feedback. We're always looking to change and improve :)

Robert D.
RD
Robert D.
Owner/Operator
Small-Business (50 or fewer emp.)
"Small MSP in Oklahoma"
5/5
What do you like best about Magnus Box?

So far, what I have liked the most is the central control area for all my customer backups. The second thing that I have liked about it is the exclusive MSP model. Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

I have had no issues so far that would cause me to have dislikes. Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box
Edit edit

Hi Robert! Thanks for the great review and we're so glad you've had a great experience so far. :)

AD
Austin D.
Owner
Small-Business (50 or fewer emp.)
"Needs Work"
1.5/5
What do you like best about Magnus Box?

Pricing and the fact that you don't sell to my customers Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

The interface isn't great and having to manually select what to back up kind of sucks. It's also not great that there are so many errors when backing up the application data folder. I was hoping for a solution more like Backblaze. Minimal setup and nothing to really worry about - it just backs everything up. Review collected by and hosted on G2.com.

Response from Mike Slodowski of Magnus Box
Edit edit

Hi Austin, I want to apologize for the issues you had with backing up the application folder. Please let me know if you ever need any help or would like to give us another shot. Our team is always ready and happy to help!

Jon H.
JH
Jon H.
Owner
Small-Business (50 or fewer emp.)
"Best customer service!"
5/5
What do you like best about Magnus Box?

From my trial to setting up my account, MagnusBox has some of the best customer service you can expect. I did goof up a couple times setting up client accounts and saving them in place of my account in my password manager. The team was more than helpful in resetting my password. Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

There is nothing to dislike. They have always been forthcoming on potential cluster issues and customer service is quick. There is really nothing to dislike. They are fair, responsive, and have a great product. Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box
Edit edit

Thank you for the wonderful review, Jon! We're so happy that you've had a good experience with Magnus Box and that our support team has been there for you when needed. :)

SA
Steve A.
Business Owner
Small-Business (50 or fewer emp.)
"Great Backup Solution!"
5/5
What do you like best about Magnus Box?

Easy to deploy and manage with flexible backup types, a lot of support of various systems. The team is highly responsive and supportive. Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

I would like to have a better digest of status updates. The navigation of the product could be improved. Image level restores would be nice to have. Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box
Edit edit

Thanks for the great review, Steve! We're happy you've had such a good experience with our support team. :) And as always, we love the feedback!

DJ G.
DG
DJ G.
CEO
Small-Business (50 or fewer emp.)
"Techs that love their work!"
5/5
What do you like best about Magnus Box?

Voice communication, so you don't have to sit around waiting for an email to solve your problem. Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

I am happy with the service I am getting from Magnus Box Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box
Edit edit

Glad to hear you've been having a great experience so far, DJ! We're very proud of our quick support team. :)

Brian M.
BM
Brian M.
Founder and Owner - Wizard
Small-Business (50 or fewer emp.)
"A 'set it and forget it' backup service with top tier support!"
5/5
What do you like best about Magnus Box?

With Magnus Box, it is easy to setup and schedule your backups. It's low maintenance and an easy sell to my clients. Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

Like all rapidly growing companies, they have their server hiccups, though I've never lost any data. Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box
Edit edit

Thank you for the kind review, Brian! We're glad that you enjoy Magnus Box' low maintenance activity and we're always proud of our support team for their hard work. :)

Gerrell S.
GS
Gerrell S.
Owner
Small-Business (50 or fewer emp.)
"Easy Backups, Great Support"
4.5/5
What do you like best about Magnus Box?

One of the most helpful things is the unlimited data backup for a flat rate. And support is incredible: responsive, competent, and even friendly! Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

I wish there was an integration with my RMM, but they have their own backup software, so I get why there isn't one. Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box
Edit edit

Thank you for the great review, Gerrell! We're delighted that you've had a good experience with Magnus Box so far and we appreciate the feedback. We're always looking for new ways to improve to meet all our partners' needs. :)

Barry A.
BA
Barry A.
Founder
Small-Business (50 or fewer emp.)
"I started using Magnus Box when it first came out. We have all our MSP clients on it Love it."
5/5
What do you like best about Magnus Box?

Support is awesome, the restore process is seamless and easy to go through. They are always working on making the service better. I am truly happy with how it works. Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

I wish you could browse for files in an image without having to download an entire image to get what you need off of it. Other than that, it is a powerful solution. Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box
Edit edit

Thanks for the kind words, Barry! And thank you for sticking with us for so long, you are a rockstar :) We always appreciate feedback and tips to make ourselves better.

JW
Jeff W.
O
Small-Business (50 or fewer emp.)
"Great Product"
5/5
What do you like best about Magnus Box?

The best part of the product is the support that's provided for any issues that might arise. Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

The interface could really use an upgrade. It's stuck in the early 2000's Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box
Edit edit

Hi Jeff!

Thanks so much for the kind review. We're so glad that you've had a painless backup experience and we appreciate your feedback! We're always happy to get some opinions on how to better our software for the future :) You're the best!