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AH

Aaron H.

Owner / Operator

Computer Networking

Small-Business (50 or fewer emp.)

1/25/2022

"Magnus Box delivers a consistent, white-labeled backup experience for an incredibly reasonable rate"

5/5

What do you like best about Magnus Box?

Magnus Box's interface is easy to use, compatible with all major OSs at the time of this review (Mac, Linux, Windows) and creates a consistent experience across all of those platforms. Some apps (backup or otherwise) really struggle to maintain a consistent user experience across different platforms, but Magnus Box handles this well. Further, almost all of their settings can be configured via online portal, which reduces downtime experienced by my end-users when I need to adjust their backup settings. Support is also beyond exceptional and very responsive. Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

I find the online portal to be kind of hit or miss in terms of user-friendliness. Some of the buttons aren't intuitive, and it can be hard to tell if you're adjusting policies for the right device. Magnus Box is branded as an MSP backup solution (to be re-sold) but fails to provide the proper tools needed to organize clients' devices into sensible groups easily. We have organizations with multiple computers and there is not an easy way to group these computers together under a virtual 'folder' for quick browsing and management. MB could definitely grow in this regard. Review collected by and hosted on G2.com.

What problems is Magnus Box solving and how is that benefiting you?

Backups are now completed and viewable within a single pane of glass. Interface is fresher and more up to date than some of the competitors, making using the program much more tolerable. We are able to confidentially back up client data and receive reports about the status of those backups with no great effort on our part. Less work = more profit. Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box

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Thank you so much for the amazing review, Aaron! We're happy that you've found so much you like about Magnus Box and our support team is definitely our pride and joy. Thank you also for the feedback - we're constantly looking for ways to make Magnus Box better every year. :)

CC

Caterina C.

Software engineer

Automotive

Enterprise (> 1000 emp.)

10/11/2022

"Experience great backup with Magnus box!"

4.5/5

What do you like best about Magnus Box?

It's easy to use with best backup for my clients.

With it you can easily restore files.

I like how it offers exceptional support to it's user's.

Has easy to use interface. Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

I didn't experience any difficulties while using it since it support team was great! Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box

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Hi Caterina, Thanks so much for the great review! I'm glad you've enjoyed your time with Magnus Box and that our support staff has been helpful to you. :)

KR

Kevin R.

Owner/Technician

Small-Business (50 or fewer emp.)

3/17/2022

"Awesome Partner Only Backup Company with GREAT Support"

5/5

What do you like best about Magnus Box?

Mike and his team are very transparent about what is going on in the company. The support is very responsive and helpful, they never dissappoint. Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

I don't like the amount of downtime they have had in the past for some data centers. They are very open about it and work hard to get it resolved. They also migrated to a new data center to alleviate these issues with a specific one that went down frequently. Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box

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Hi Kevin! Thanks so much for the great review and feedback. We're so glad so many people love our close-knit support. :)

JS

Jason S.

Systems Analyst / Project Management

Small-Business (50 or fewer emp.)

1/21/2022

"Fantastic Partner in the MSP World"

5/5

What do you like best about Magnus Box?

The support and the consistency of functionality from the product is favored. The pricing to what is offered is more than fair. Best part is how easy it is to restore files. Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

There is very little dislike between very personal support and a product that works as advertised. I'd say that with the backup software, some of the troubleshooting or errors that do happen are strange. Review collected by and hosted on G2.com.

Recommendations to others considering Magnus Box:

Magnus box doesn't look fancy or try to do anything they aren't good at. It's straight forward offerings and a solid backup software with no thrills. Expect great communication and little down-time and always great support. Review collected by and hosted on G2.com.

What problems is Magnus Box solving and how is that benefiting you?

The problems we are solving is having an easy product to sell clients that works fast and is stable. We've experienced slow restore and downloads from other solutions. Not the case here. Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box

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Thank you for the great review, Jason! We're happy that you've had a good experience with Magnus Box and that it's been an easy solution for you. We're always proud of our support team. :) And we also appreciate the critique, as it helps us find where to improve every year!

AK

Allison K.

Program Associate

Museums and Institutions

Small-Business (50 or fewer emp.)

10/15/2022

"Cloud Backup System for All"

4.5/5

What do you like best about Magnus Box?

How it enhance privacy on data by encrypting data in one spot is the best aspect. Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

Wasn't offering creatable usb recover wizard on the old version. Review collected by and hosted on G2.com.

BL

Brian L.

President

Small-Business (50 or fewer emp.)

1/21/2022

"MagnusBox is more that just a great product, they're an awesome partner to work with!"

5/5

What do you like best about Magnus Box?

They offer exceptional support for every partner. From the on-boarding to continued technical support, I can't speak highly enough of the true partner they are in helping my company successfully provide a high-quality and reliable backup solution for my clients. Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

Honestly, I can't find something to disklike. I could say price, but their service is very reasonably priced for the service they provide. Review collected by and hosted on G2.com.

Recommendations to others considering Magnus Box:

Take a demo / test drive and see how easy backup management can be for your MSP! Review collected by and hosted on G2.com.

What problems is Magnus Box solving and how is that benefiting you?

Worry-free, reliable backups, that run when they're supposed to. They have an un-clutter dashboard that provides all the critical information at a glance. This has allowed me to focus on other aspects of my business to grow revenue. Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box

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Thank you for the great review, Brian! We're so happy you've had a good experience with us and we absolutely love this tight-knit community we've got. :)

GQ

Gregory Q.

Owner/Tech

Small-Business (50 or fewer emp.)

8/1/2022

"Magnus Box is fantastic."

5/5

What do you like best about Magnus Box?

Reliable backup and restore. The very best customer service. Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

There is nothing about Magnus Box I dislike. Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box

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Hi Gregory,

Thanks so much for the kind review! We're so glad that you appreciate our customer support. :) You're awesome!

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/25/2022

"Great product, fantastic service!"

5/5

What do you like best about Magnus Box?

I like the fact that they are easy to talk to (facebook group, email or phone). They are always super helpful and take care of their customer. Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

When setting up a clone/image backup, I would like to extract single/portions of the data from the backup. Unfortunately, at this time we have to recover the entire image on a bench machine, then extract the file/data we're looking for. This can be time-consuming, and the recommended solution is to do two backups, one image and one just selected data. That results in two backup service charges for one computer.

I know they are working on a solution for this, but for now it is a hassle. Review collected by and hosted on G2.com.

Recommendations to others considering Magnus Box:

I believe in supporting small businesses that also support my company. For that reason I'm happy that I found Magnus Box Review collected by and hosted on G2.com.

What problems is Magnus Box solving and how is that benefiting you?

I like having a managed backup white-label solution for backup for my clients. It is affordable, works! and is stable. Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box

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Thank you for the wonderful review! We always like getting feedback of where we can improve our platform. :)

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/25/2022

"Excellent backup product and customer service"

5/5

What do you like best about Magnus Box?

Magnus Box makes backups easy to manage. They provide excellent support if you have any issues and are upfront with any improvements or changes. They also love to reach out to their community and ask what we like, dislike, or requests for improvements or features. Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

Honestly? Nothing. We had things misconfigured in the beginning, and they reached out because they saw the issues on their end, and they took care of it. They let me know what changes they were making. Talk about making things easy for their users. Review collected by and hosted on G2.com.

Recommendations to others considering Magnus Box:

Just reach out to the Magnus Box team for a trial. They aren't pushy, and they don't need to be. We did a trial and didn't follow up for a couple of months afterward because of projects we were working on. No pressure or calls and emails from them asking us to convert our trial. Review collected by and hosted on G2.com.

What problems is Magnus Box solving and how is that benefiting you?

We have used three other backup solutions previously and had some issues with each. We now benefit from not having problems and providing excellent services to our clients. Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box

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Thank you for the great review! We're happy you've had such a great experience with Magnus Box, and we love the relationship we have with our partner group. :)

DC

Dillon C.

IT Manager

Small-Business (50 or fewer emp.)

6/2/2022

"Great Service"

5/5

What do you like best about Magnus Box?

Easy to use interface as well as great customer Review collected by and hosted on G2.com.

What do you dislike about Magnus Box?

The only thing I dislike is some missing features such as success/error messages, confusion Review collected by and hosted on G2.com.

Response from Kelsey Mehl of Magnus Box

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Thanks for the great review, Dillon! We're glad you've had a good experience with our customer service and we appreciate the critique as well - we're always looking for ways to improve what we do. :)