Great platform and very integrated, the support is always present and open to finding solutions that support the activity.

Good UX and optimal performance! Review collected by and hosted on G2.com.

With the transition to the new Matilda interface, there are a few things that will require refinement, but the new features make up for the minor operational frictions. Review collected by and hosted on G2.com.

Easy to use, reliable in delivery and data analysis, always updated Review collected by and hosted on G2.com.

Nothing in particular. A tiny bug with a customised cancellation link :) Review collected by and hosted on G2.com.

Ease of use

Effectiveness

"Human" support

Solutions provided

Performance Review collected by and hosted on G2.com.

There are no particular elements of dissatisfaction Review collected by and hosted on G2.com.

• Completeness of the tool in the overall framework of competitors

• High reliability and speed in outgoing communications

• Qualified support team ready to follow up on every question

• Granular management of user privileges/access

• Easy learning curve

• Ability to offer custom solutions from the development team

• Dedicated and responsive commercial support

• Marketing automation features

• Simply SMTP Email Tracking Module included

• Training cycles by the company for partners Review collected by and hosted on G2.com.

Until some time ago, the user interface could seem a bit outdated, however, with the introduction of Matilda, the new experience is certainly more fluid and the essential data is immediately available on the initial dashboard in a clear and immediate manner. Review collected by and hosted on G2.com.

It is not just an email marketing platform. It is much more. It is a tool for needs analysis, goal setting (conversions), and practical implementation of necessary actions to concretely achieve these goals. All in a multichannel approach, combining multiple tools. Email but not only. WhatsApp, SMS, Survey, Marketing Automation, Web Tracking, Web Experience. All in an extremely functional way and in compliance with GDPR. Review collected by and hosted on G2.com.

The platform can also perform very complex tasks, and this results in a multitude of buttons and keys. However, the tool is easy and pleasant to use, even though one must be aware of what is being created and done. Review collected by and hosted on G2.com.

It is a comprehensive platform, capable of delivering content across different channels, with various interesting features to try. Over the years, the team has also shown willingness to make custom modifications based on our needs. In our experience, the customer support has always proven to be prompt and effective in responses and interventions. Review collected by and hosted on G2.com.

Recently, the new version of the interface has been released, which should fill some gaps compared to the previous version. The CMS might be slightly revised, in my opinion. Review collected by and hosted on G2.com.

Overall functionality, allowing full digital marketing automation. The Magnews is a reliable partner for us, quick to reply to support and general questions. Review collected by and hosted on G2.com.

Some support documents are available only in Italian. Our contact person always does his best to compensate for this. Review collected by and hosted on G2.com.

Many features, allowing the implementation of various, complex marketing scenario

Excellent deliverability of Email (fast and reliable)

Excellent Customer Support

Improved usability with the brand new interface Review collected by and hosted on G2.com.

Learning curve not so fast, due to many functionalities

Not all features are available under the new UI (currently) so some switch between new and old is needed Review collected by and hosted on G2.com.

Magnews is a complete and powerful software which improved our possibilities and strategies related to the customer experience with our products. The support team was the key in our experiences: not only the software, but also the specialists behind. Review collected by and hosted on G2.com.

It's a structured software, therefore our team should take the time learning how to use and "translate" our past strategies. The new platform interface helped a lot. Review collected by and hosted on G2.com.

Easy database management, tool flexibility and integration with e-commerce platforms. Review collected by and hosted on G2.com.

The use of the tool is not intuitive in its most advanced functions, but the new graphic design has greatly improved this aspect. Review collected by and hosted on G2.com.