--- title: Magna5 Reviews meta_title: 'Magna5 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 66 reviews by the users' company size, role or industry to find out how Magna5 works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 66 scale: '5' date_modified: '2026-08-10' parent_category: name: Professional Services url: https://www.g2.com/categories/professional-services-bd3033f2-37d6-456f-88bb-632ef5fc83f5 --- # Magna5 Reviews **Vendor:** Magna5 **Category:** [Managed IT Services Providers](https://www.g2.com/categories/managed-it-services) **Average Rating:** 4.6/5.0 **Total Reviews:** 66 ## About Magna5 Magna5 is a comprehensive managed IT and cybersecurity solution provider designed to assist businesses in safeguarding their digital assets and optimizing their IT operations. Headquartered in Pittsburgh, Pennsylvania, Magna5 specializes in delivering tailored IT solutions that encompass cybersecurity, cloud services, consulting, and compliance. With a strong emphasis on leveraging advanced technology and a skilled workforce, Magna5 aims to meet the diverse needs of organizations across various sectors. Magna5 serves businesses of all size that need reliable IT support and security measures. With regional offices strategically located in near cities including Boston, New York City, Pittsburgh, Philadelphia, Charlottesville, Charlotte, Atlanta, Birmingham, Mobile, and Phoenix, Magna5 ensures clients receive localized support while benefiting from a nationwide network of expertise. This approach allows Magna5 to address challenges and provide customized solutions that align with each client’s operational requirements. Key features of Magna5's offerings include 24/7/365 network monitoring and security operations, which are crucial for maintaining system uptime and protecting against a wide range of cyber threats, including ransomware and other vulnerabilities. By functioning as an extension of a client's IT team, Magna5 employs a multilayered security strategy that not only detects threats but also proactively mitigates risks. The company adheres to stringent compliance standards, including SOC-2, HIPAA, and PCI-DSS, and CMMC Level 2, ensuring clients can trust in the security and reliability of their IT infrastructure. Magna5's commitment to excellence is reflected in its recognition by various national and industry publications. The company has been honored as a Top Workplace, indicating a strong workplace culture fostered by employee feedback. Additionally, its inclusion in the CRN MSP 500 and Channel Futures MSP 501 lists showcases its dedication to delivering high-quality managed services. The recognition from Inc 5000 for consecutive years highlights Magna5's growth among private companies, further emphasizing its capability to provide exceptional value to clients through innovative IT solutions. For businesses seeking to enhance their IT security and operational efficiency, Magna5 offers a full portfolio of services designed to address their individual needs. With a focus on client-centric solutions and a proven track record of success, Magna5 stands out as a trusted partner in the realm of managed IT and cybersecurity services. ## Magna5 Pros & Cons **What users like:** - Users appreciate Magna5's **exceptional problem resolution** , benefiting from quick, effective support that enhances security measures. (2 reviews) - Users value Magna5's **24/7 availability** for real-time threat detection and peace of mind from constant cyber protection. (1 reviews) - Users commend the **excellent customer support** , noting quick issue resolution and proactive solutions for their business. (1 reviews) - Users commend Magna5 for their **proactive customer service** , quickly addressing issues and enhancing business solutions. (1 reviews) - Users value the **exceptional cyber security** services of Magna5, providing peace of mind and reliable protection for sensitive data. (1 reviews) - Reliability (1 reviews) - Response Time (1 reviews) - Security (1 reviews) **What users dislike:** - Users desire a **help desk from India** to effectively manage time zone challenges and regional requirements. (1 reviews) ## Magna5 Reviews ### 1. 24/7 Access Matters **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **Describe the project or task Magna5 helped with:** Cyber Security Attack Help Desk Software license renewal network monitoring **What do you like best about Magna5?** 24/7 access to support resources when a problem occurs, because most issues occur outside of normal business hours. **What do you dislike about Magna5?** The an astonishing amount of emails and messages to try to sift through once a request is made. Long bossy surveys like this one that take too much time and are so persnickety you spend more time trying to submit successfully than reviewing. **Recommendations to others considering Magna5:** Try Magna5 services a step at a time to be sure you know what youare really getting. **What problems is Magna5 solving and how is that benefiting you?** I am spending less time on some of the more complex IT tasks and have more confidence that we will stay functioning ### 2. 3rd Party IT support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Magna5?** Thier helpdesk process is easy to use, and staff are knowledgeable. Magna5 does a great job of explaining technical processes/environments to non technical users. **What do you dislike about Magna5?** I would like to see more recommendations from their team on new tech or solutions that would help our evironment be more efficient. My company uses Microsoft 365. I would like to see a specialist on their staff that could help us understand and get the full benefits of the 365 suite. **Recommendations to others considering Magna5:** I know enough about IT to get me in trouble. I can handle a lot of day to day issues but Magna5 has been a huge help when I am busy with other duties or I get in over my head. We have monthly meetings that give us an opportunity to discuss any ongoing issues and presents a time for my company to request any information from them. I also have the ability to pick up the phone and call the Director of Partnerships and Cliet Sucess. This employee has always been very responsive and a huge asset when we are in a pinch or need information. Aside from the typical day to day functions of a 3rd party IT company, which Magna5 has been great at, I feel their biggest strength is the ability to communicate effectivly with cutomers that are not IT professionals. **What problems is Magna5 solving and how is that benefiting you?** Magna5 supports our company by supplementing our staff with daily IT needs, managing our Microsoft 365 account, and providing solutions to our IT goals. **Official Response from Ryan Burns:** > Thank you for sharing your feedback re: the need for our team to make more recommendations on Microsoft 365. I'm sure our Sales Engineering team would be able to do that and I've shared your feedback with them. I would agree that it is our role to ensure you get the most value from your 365 implementation and I hope we can improve on that. ### 3. Overall good experience with Magna5 **Rating:** 4.0/5.0 stars **Reviewed by:** Lori R. | Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Magna5?** I love the support portal. I can look at all my outstanding tickets and update or close them when a problem has been resolved. Very easy to use. **What do you dislike about Magna5?** Sometimes being in a different time zone with techs. Getting our tickets scheduled with the correct time. **Recommendations to others considering Magna5:** Set up a call and have your questions ready. They will answer those questions in that call or get back to you with those answers. Set up was pretty seamless. **What problems is Magna5 solving and how is that benefiting you?** We had some significant issues with our previous IT company. Magna5 worked patiently with us to resolve those issues and was able to set a call weekly to review problems and come up with solutions. **Official Response from Ryan Burns:** > Thank you for sharing your experience. I'm glad you found the transition from your previous provider to Magna5 to be a good business decision. And thanks for the feedback on the support portal. Providing real-time status updates, access to tickets, and ease-of-use were driving forces behind our implementation of the support portal. Happy to hear it is performing as intended. ### 4. Good people, average service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **Describe the project or task Magna5 helped with:** Our MSP. Internet service, desktop security, Active Directory management, file storage and backup. Our most recent major project was upgrading our server licenses and moving to a different storage and backup configuration. **What do you like best about Magna5?** Support is fairly responsive. Likeable staff. They have some people who are excellent at their jobs - diagnose problems quickly, provide an accurate solution. When we find those people, we do our best to get direct access to them because they are reliable. **What do you dislike about Magna5?** Don't really look out for us. I have to prompt them for service. We have had software or services that expired before we got notification. I have found multiple missing patches where their patching service failed and no one seemed to notice ... or care. They appear to have a lot of inexperienced first-level support staff. We have had many occasions where we have to them what to fix ... then battle with them to not waste 45 minutes following a troubleshooting script instead of listening to us. **Recommendations to others considering Magna5:** I seem to run into 2 different types of MSPs -- those who partner with you and those who do for you. I think Magna5 prefers to be a "do for you" organization by taking all administration and configuration off your hands. If that is what you're looking for, they will do fine. If you are inclined toward wanting to keep your hand in some of the administration, they will do that -- but I'm not sure it makes them happy. :-) They are more of a break-fix operation than a strategic partner. They don't engage with me about ways to do things better - unless they have a product they are selling. **What problems is Magna5 solving and how is that benefiting you?** They seem to have a good security service, which is important to us. The recent security upgrade seems to be solid and covers a lot more than it used to cover. With the Covid pandemic and the resulting move of many staff to working at home, we have been working with them to figure out a better configuration for our services that serves people who are working at home. ### 5. The majority of the techs are awesome and we love DaShawn and Ken B! **Rating:** 4.0/5.0 stars **Reviewed by:** Teri H. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **Describe the project or task Magna5 helped with:** They house our accounting software and support us now that we all work from home as well. Most of the time the response time is fast and the issue is resolved in a very timely manner. **What do you like best about Magna5?** When we have a tough request from one of our clients and Magna 5 makes it happen. It makes our clients happy and makes us all look good! **What do you dislike about Magna5?** No knowing how to fix our check printing **What problems is Magna5 solving and how is that benefiting you?** Allowing the tax accountants we work with the ability to view multiple accounts with out losing the integrity of all RDP users. **Official Response from Ryan Burns:** > Thanks for taking the time to provide feedback. DaShawn and Ken will love to see this response! ### 6. Very easy to work with for security reviews. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2021 **Describe the project or task Magna5 helped with:** I have requested that Magna5 perform a security assessment and vulnerability scan of our internal and external network. Initial conversations were very good and informative. We worked with them to get everything scheduled and are now waiting on results. **What do you like best about Magna5?** Ease of conversation and technical expertise **What do you dislike about Magna5?** Was delayed in scheduling without being communicated to about initially. **What problems is Magna5 solving and how is that benefiting you?** Security assessment of our network. ### 7. Solid team, very responsive, very polite, work outside normal hours as well, just as a company needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2021 **Describe the project or task Magna5 helped with:** Email migrations, cyber security, licensing **What do you like best about Magna5?** The responsiveness of the team, it's necessary to have a team respond quickly **What do you dislike about Magna5?** Need to gain a little more knowledge of their systems they use **Recommendations to others considering Magna5:** If you like a responsive company, this is it. **What problems is Magna5 solving and how is that benefiting you?** Company migrations and monitoring systems ### 8. Magna5 is a viable IT solution **Rating:** 4.0/5.0 stars **Reviewed by:** Matt C. | Camp Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **Describe the project or task Magna5 helped with:** They are the company we use for all IT solutions. They have helped with printer issues, email setup, accessing licenses, and monitoring. **What do you like best about Magna5?** Working with Michaela to figure out our printer issue. She was patient and able to stay on the line until the issue was resolved, which was nearly an hour. **What do you dislike about Magna5?** Sometimes we have difficulty getting follow-ups on our issues. **Recommendations to others considering Magna5:** Follow up and make sure to ask precise questions. **What problems is Magna5 solving and how is that benefiting you?** Magna5 is our IT solution. They are our go-to for all things IT, including monitoring, email, storage, license, and trouble-shooting. **Official Response from Ryan Burns:** > Matt - I appreciate you taking the time to write a great review for us, and thanks for the Michaela shout-out! I know how important it is to have one trusted partner to be there when you need them. No matter how complex an issue maybe, our talented engineers thrive on diving into problems and resolving issues to get you up and running as quickly as possible. We’re here for you 24/7/365. ### 9. Magna5 Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2020 **Describe the project or task Magna5 helped with:** Magna5 is responsible for our phone systems and networking infastructure. It is really easy to manage, and the tech support is great. The offer many features that are very useful. **What do you like best about Magna5?** I like how easy it is to manage all the phone in one set place. It is extremely user friendly and has a lot of features that can be utilized. When an individual marks their phone as do not disturb, the administrator can automatically turn this feature off. This is great. **What do you dislike about Magna5?** The voicemail function with the pin number can be a hassle it requires 8 number digit which is difficult to remember. It can sometimes be a bit of a pain. **What problems is Magna5 solving and how is that benefiting you?** We have always had internet connection issues and since using Magna5 we are not experiencing as many outages and issues. Our connectivity has definitely gotten better. Their tech support is also extremely helpful and easy to contact. They get back to you in a timely fashion. **Official Response from Ryan Burns:** > We know how important it is to have reliable voice services to serve your constituencies, and we also agree that managing them all in one place is optimal. So glad we could help you get there. ### 10. review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2020 **Describe the project or task Magna5 helped with:** After hours support **What do you like best about Magna5?** I like that they are able to offer the after hours support. it helps with the work / family life balance. The reporting each week is helpful **What do you dislike about Magna5?** I don't like when i get a call from Magna about a issue or product that they have the documentation on file. At times, the caller gets frustrated due to the time it takes to get the answer from the Magna staff. **Recommendations to others considering Magna5:** Provide as many details about your products as needed. **What problems is Magna5 solving and how is that benefiting you?** After hours staffing, work -life balance. **Official Response from Ryan Burns:** > So glad to see that the after-hours support has restored some work/life balance for you and your team. It's one reason why we're here. ### 11. Midway's Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2020 **Describe the project or task Magna5 helped with:** Magna5 helps us manage various services from hosted services. They also help manage the Merakis utilized at each company location. **What do you like best about Magna5?** Magna5's biggest win is the quick and easy way of getting an answer when trouble comes. **What do you dislike about Magna5?** As far as dislikes, not much to complain about. **What problems is Magna5 solving and how is that benefiting you?** Security issues, storage issues and communication Benefits: quick and custom solutions when issues appear **Official Response from Ryan Burns:** > Quick *and* Custom? Those two things typically don't appear in the same sentence, so I'm really glad that we were able to pull that off for you. With our fully managed hosting team watching your environment, we are happy to take the pressure off your IT team to ensure reliable network performance and security. ### 12. Magna5 provides great infrastructure support for hosting services. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2020 **Describe the project or task Magna5 helped with:** SAP Hosting and technical support **What do you like best about Magna5?** The team is very responsive and provide timely support **What do you dislike about Magna5?** There is none that I can think of right now. **Recommendations to others considering Magna5:** I would consider the size of the team, responsiveness, and ability to work on hosting and managed services. **What problems is Magna5 solving and how is that benefiting you?** SAP Hosting and account management. Troubleshooting issues in the environment **Official Response from Ryan Burns:** > We appreciate you taking the time to write a great review for us. Our team is dedicated to ensure your SAP applications are always up and running anytime you need them. ### 13. Positive experience with knowledgeable expertise. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2020 **Describe the project or task Magna5 helped with:** They handle are Dailey IT needs within our organization. **What do you like best about Magna5?** The quick response of the team when we are having issues with our system. **What do you dislike about Magna5?** Not having a dedicated person who understands our business. **What problems is Magna5 solving and how is that benefiting you?** Typical daily problems that arise **Official Response from Ryan Burns:** > We appreciate you taking the time to write a great review for us. Our passion is to respond to issues quickly so there’s no disruption in your daily operations. An extra set of eyes watching your network makes all the difference. Thank you for the feedback too re: having a dedicated person who understand your business. It is important to have that similar understanding of your business model, and working more closely with you will help us get up to speed, so thank you for the opportunity to learn from you. ## Magna5 Discussions - [How do you use Magna5?](https://www.g2.com/discussions/how-do-you-use-magna5) - [What is the use of Magna5?](https://www.g2.com/discussions/what-is-the-use-of-magna5) - [Who owns magna 5?](https://www.g2.com/discussions/who-owns-magna-5) - [What does Magna5 do?](https://www.g2.com/discussions/what-does-magna5-do) - [View Magna5 pricing details and edition comparison](https://www.g2.com/products/magna5/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+02%3A00%3A45+-0500&secure%5Bsession_id%5D=4bb89cf9-5420-4d67-991e-f0b41878ea54&secure%5Btoken%5D=97fbf38c4692485f016976338200583b7443169fc8255cc661ebfec112419fc7&format=llm_user) ## Magna5 Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Magna5 Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews) - [Cortavo](https://www.g2.com/products/cortavo/reviews) - 4.7/5.0 (59 reviews) - [Navisite Services](https://www.g2.com/products/navisite-services/reviews) - 4.6/5.0 (34 reviews)