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AC

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

8/28/2020

"Excellent we are very happy"

5/5

What do you like best about Magentrix PRM?

Easy to use, excellent customer service. Does the job I need well. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

A bit clunky at times, but overall gets the job done well Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Scott,

Thank you for leaving a review! We are happy to hear you are having a positive experience with our service and your portal! We are sorry to hear you didn’t find the platform to be intuitive. If you have any suggestions for us on what would make it more intuitive for you or if you have any questions about how Magentrix works, we are always happy to receive feedback or to assist you with anything you may need.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

2/12/2021

"Great platform for a fast-growing startup."

5/5

What do you like best about Magentrix PRM?

Magentrix is easy to implement, they had a great services team, and integrates beautifully with Salesforce! Their customer success team has been super responsive and helpful when we have any requests. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

There are some integrations we'd like to see that are currently unavailable. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Thank you very much! We appreciate the time you’ve taken to let us know Magentrix has been working well for you. In regards to the integrations you'd like to see, apart from the native integration we have with Salesforce, Dynamics or HubSpot, we also have a world of integrations that are possible through Zapier! If the Zapier integration does not meet your needs, please feel free to provide us with any suggestions and keep an eye out for new updates!

JW

Jeff W.

Director of Sales Operations

Mid-Market (51-1000 emp.)

3/9/2020

"Really nice platform with exceptional customer service"

5/5

What do you like best about Magentrix PRM?

Love the flat rate pricing for up to 1k customers. Really fits our business model. Allows us to expand for next couple of years without constantly thinking about licensing.

Easily integrated to SFDC

Configuration experience has been fantastic. Working with two true professionals - Paul and Merlin. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

Nothing so far. Has been a great experience. Review collected by and hosted on G2.com.

CF

Verified User in Fund-Raising

Mid-Market (51-1000 emp.)

4/24/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Magentrix - Portal- Open your workspace"

4.5/5

What do you like best about Magentrix PRM?

Magentrix gives you best way to create portals for your data to export with available list of connectors. It is rapid application development to start your business with minimum timeline. no matter what is the datasource you have. so be ready to create your portal with magentrix Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

Cloud editor needs to be autosuggestive to enahnce in code platform base Review collected by and hosted on G2.com.

Recommendations to others considering Magentrix PRM:

Good for user experience and development Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

Client who wish to open their data withing minimun timeframe can go for magentrix. Development is so easy and administrative panel gives you ability to configure your access with user and role level permission.s Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/4/2020

"Great basic package and amazing staff to add specialization/customization"

4/5

What do you like best about Magentrix PRM?

The staff is amazing friendly and helpful. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

The need for customization and having to pay. Review collected by and hosted on G2.com.

DP

David P.

Software Engineer

Enterprise (> 1000 emp.)

7/31/2019

"Great PRM with professional customer support"

4.5/5

What do you like best about Magentrix PRM?

Congratulations to Magentrix for having great team members like Vahid. Our use case was a bit different from a typical PRM perspective, but Magentrix was phenomenal in understanding our needs and providing exactly what we needed. This product is a great way to extend and share Salesforce data with clients. Magentrix was quite easy to learn and many things can be done by our company administrator. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

Nothing so far. There isn't much to dislike, if there is any limitation it exists with the appearance, but this is quite insignificant when compared to the benefits. Graphs and charts could be a bit more robust. We are very happy with this company. Review collected by and hosted on G2.com.

Recommendations to others considering Magentrix PRM:

Go ahead and try, they were very quick in implementing a POC for us and convinced us immediately. I believe that the attention you receive during the sales process continues during your implementation and, furthermore, I have implemented PRM solutions in major IT players and Magentrix is simple and effective. It is an amazing platform that allows you to configure and be in production in less than 1 hour. Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

Having a client portal that is easy to manage and quick to implement. Benefits We solve problems with Human Resources, sales department, customer service, logistics, operations, fleet management, and database management that allow us to have better real-time information that can be shared with clients and internal employees to improve customer satisfaction after evaluating a number of options, we landed on Magentrix as the best option to replace the Salesforce portal. Review collected by and hosted on G2.com.

DM

Daniel M.

IT Director

Mid-Market (51-1000 emp.)

6/12/2019

"Powerful platform with great functionality"

5/5

What do you like best about Magentrix PRM?

Its an easy platform that help you to work with several areas and teams, with correct information, in a real-time sharing process. Also the contact center has a good time of response. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

Up to date I dont have anything I dislike about Magentrix Review collected by and hosted on G2.com.

Recommendations to others considering Magentrix PRM:

Is an amazing platform that allow you to set up and be in production in less than 1 hour. You need to have clear the process to identify the correct information and workflow. Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

I'm working with serveral areas inside the company. We have resolve issues with Human Resources, Sales department, Customer Care, Logistics, Operations, Fleet management and database management that allow us have better information in real time that could be shared with clients and internal staff to improve Customer satisfaction. Review collected by and hosted on G2.com.

JB

Jason B.

Sr. Partner Marketing Manager

Mid-Market (51-1000 emp.)

8/14/2019

"Comprehensive Partner Portal Solution with Exceptional Customer Service"

4.5/5

What do you like best about Magentrix PRM?

Magentrix provides all the tools necessary to build out a comprehensive partner portal with robust training resources and fantastic customer service. The ability to customize the user experience and content for different use cases is extremely valuable. Administration is fairly intuitive and the Salesforce integration is invaluable. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

I have not encountered any shortcomings with the application. Setting up the portal can seem a bit overwhelming only because there are so many capabilities available. Review collected by and hosted on G2.com.

AA

Assaf A.

Sales Operations & Partnerships Manager

Telecommunications

Mid-Market (51-1000 emp.)

7/30/2019

"Great PRM with a professional customer support"

5/5

What do you like best about Magentrix PRM?

Out of many PRMs, we have checked we found Magentrix to be a market leader in every aspect we tested.

Starting with SF integration, continuing with deal registration and a great training module containing courses & learning paths.

Magentrix have reached our expectation and helped us take it to the next level with our partners. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

User manual for partner users & admin users should be more user-friendly Review collected by and hosted on G2.com.

VV

Varun V.

Systems Integration Engineer

Computer Software

Mid-Market (51-1000 emp.)

11/8/2018

"Excellent portal for your customers and partners"

5/5

What do you like best about Magentrix PRM?

The ability to have a simplified portal for customers to view their open cases and view security advisories; as well as for the partners to go in and register deals is a great advantage. Magentrix does everything that our business workflows require. It's highly customizable and easy to maintain. On top of being a great platform, Magentrix offers excellent support and customer service that is unparalleled to any other vendor. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

I haven't come across anything so far that I really "dislike" about Magentrix. Of course, every application has it's pros and cons and with Magentrix, there are more pros and rarely any cons. So yeah, hard to answer that question. Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

We are trying to reduce our costs associated with the PRM that comes with Salesforce. Magentrix covers all our business needs - easy to onboard partners, drive demand through the channel, provide training to channel partners and make it efficient to register and follow deals. The benefits of using Magentrix is intuitive and clutter free interface and keeping the costs low. Review collected by and hosted on G2.com.