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Niv B.

Channel Marketing Manager

Mid-Market (51-1000 emp.)

2/18/2021

"A flexible platform with a very capable team behind it."

5/5

What do you like best about Magentrix PRM?

Magentrix is by far the most flexible platform we reviewed. It can fit startups to large enterprises. The all-inclusive package out of the box checks all the boxes we wanted, and a reasonable investment in development and customization got us a very good-looking portal with plenty of features.

Communication with the team has been great from day one. Paul Bird is an outstanding individual and we're very fortunate to have him as our account executive. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

So far I can't point out anything to dislike about Magentrix. It requires more knowledge and hands-on experience than some of the more limited platforms, but it pays its dividends. Also, their support team currently serves North America timezone (we're an Israeli company) but their 4 hour SLA (and great team) makes up for it. Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

We are a channel-driven company and Magentrix, with its robust SFDC integration, allows our partners to do everything on one platform and allows us to fully monitor and manage the partners' engagement, pipeline, etc.

The LMS (training module) is where partners take online courses and get certified, all MDF requests and hardware requests are submitted through the portal and managed from SFDC, deal registration, etc. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Niv,

Thank you for your wonderful feedback! We are thrilled that you appreciate the vast range of features we offer and are getting the most out of your portal! Paul and the support team are grateful for your recognition. We all look forward to continuing to provide you with a PRM platform that helps you and your partners succeed!

CC

Caroline C.

Mid-Market (51-1000 emp.)

11/24/2020

"Robust Platform and Excellent Support!"

5/5

What do you like best about Magentrix PRM?

We are in the implementation phase of getting our Magentrix instance setup and from the very first phone call we had when searching for a PRM platform to now, their support and responsiveness has been top notch. They offer a robust platform and It doesn't matter how simple or complex the question, they find a way to get it done. I trust their team 100% and look forward to a long, successful partnership. Thank you, Magentrix! Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

Naming of playbooks should be something more generic. Review collected by and hosted on G2.com.

Recommendations to others considering Magentrix PRM:

I would definitely recommend Magentrix to any company who is looking for an easy to use, robust solution that meets all of the core partner program/partner marketing needs. I have been working in the channel for over 13 years and this is the first solution I have seen that does everything we need it to "out of the box". Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

We are implementing the Magentrix platform to give our resellers and technology partners one place to go where they can access all the resources they need to be successful when selling VHT products. We are leveraging the following capabilities in the first phase of our implementation: Deal registration, pipeline status, playbooks for sales and marketing resources, training videos on the LMS, Articles to share out news and announcements, MDF, and groups to form a private group for our partner advisors. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Caroline,

Thank you for this review! We are thrilled that our out of the box features cover all of your PRM needs and the team is very grateful for your kind words. We appreciate your feedback on the naming of our playbooks module and always strongly take customer feedback into consideration when making updates. We look forward to continuing to provide you with excellent service and a portal that will ensure your partner's success!

HH

Heather H.

Mid-Market (51-1000 emp.)

11/18/2020

"Impressed with what Magentrix can do"

4.5/5

What do you like best about Magentrix PRM?

SiteMinder is a relatively new customer of Magentrix but before we decided to go with this product, we did our research. The Magentrix platform comes with great personalised and quick support. This meant that our time from onboarding to go live was fast, and we felt supported along the way.

Also one of the best features of Magentrix is the standard modules they have on offer - especially the event module - we love it. It is so easy to use and looks great within our partner portal. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

We have experienced some delayed upload times for resources. Something that should take a few minutes can take up to 15-30mins. Review collected by and hosted on G2.com.

Recommendations to others considering Magentrix PRM:

Very suitable product for a PRM Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

We've recently launched our partner program and did this with ease thanks to the Magentrix platform. The time it would have taken to create our own portal vs finding a suitable solution and being up and running has meant we had a real advantage with our speed to market, whilst also looking professional. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Heather,

Thank you for leaving us a review. We are pleased to hear you had a great experience quickly implementing a partner portal that suits your needs and that you are enjoying our modules! Sometimes resource uploads can be impacted depending on local network bandwidth and file size or format. We are happy to test any unusual upload times and assist you with optimizing it.

AD

Verified User in Defense & Space

Mid-Market (51-1000 emp.)

6/10/2021

"Senior Director Channels and Partners North America"

5/5

What do you like best about Magentrix PRM?

Ease of implementation and ease of connecting to Salesforce. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

dependant fields in legacy SF are a little difficult to troubleshoot. Review collected by and hosted on G2.com.

Recommendations to others considering Magentrix PRM:

very easy to get up and running, however it is good to get your SF admin involved in process at very beginning to ensure all fields in SF are correctly referenced for use in the PRM. Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

Partner and Channel Self Service portal for sales, enablement, marketing and collaboration Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Thank you for telling us how your experience is going! We are happy to hear your portal implementation was quick and easy! We understand that without a Salesforce admin the configuration of some fields can be challenging if you are unfamiliar with the workflows and validations in place in the CRM. Someone from our support team will reach out to you to give you a walk-through and see if there’s anything we can do to help make it easier for you.

JR

Jessica R.

Partner Marketing Manager

Mid-Market (51-1000 emp.)

9/2/2020

"Versatile Platform, Customizable User Experiences & Great Support Team!"

4.5/5

What do you like best about Magentrix PRM?

Our team appreciates how customizable the platform is to our unique business needs. With the help of the Magentrix PRM team, we've been able to build custom interfaces for our partners and customers alike to interact with.

One of the other key functionalities that we really appreciate is the fact that we can create our own Marketplace to feature our key partners to clients. This has enabled partners to interact with us and our customers on a level that we weren't able to do so before. They can include their own listing title, logos, images, descriptions, and call to action(s) for interested parties to contact them directly. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

One of the things we've had to work around is that when you get custom coding from the team, any major changes need to be implemented by their support team. Ideally we'd like to be able to have a piece of custom code created with the ability to modify it on our end easily. Review collected by and hosted on G2.com.

Recommendations to others considering Magentrix PRM:

Our team is extremely happy with the support and expertise that Magentrix PRM has provided our company with. Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

With Magentrix PRM, we've been able to gamify our partner portal solution, allowing us to more actively engage our partners and provide rewarding experiences for lead referrals. The automated rewards system allows our partners to redeem their points for cash and gift cards seamlessly.

We're also able to track how our partners interact with the portal to determine who our most engaged users are. This helps us determine our key partners to focus on for the upcoming quarter and which ones we need to place into nurture campaigns. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Jessica,

Thank you for taking the time to leave a review! It’s amazing to see what you are accomplishing with your portal, from creating a marketplace to improving communication to engaging partners with rewards and more! We appreciate your kind feedback. We noticed your concern about modifying custom code - all Magentrix portal administrators have access to the back-end IDE and custom code. We will personally reach out to you to find out the details behind your specific needs and will gladly help you address any issues you may be having.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/11/2021

"Good product, excellent support."

4.5/5

What do you like best about Magentrix PRM?

The one on one support is top-notch. It's rare in today's age to have such helpful and instant support. Magentrix does this well. I can email and hop on a call with someone same day. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

Sometimes the back end and what feel like normal updates or changes can be very complex and need the help of magentrix customer relation manager. Review collected by and hosted on G2.com.

Recommendations to others considering Magentrix PRM:

HTML/CSS knowledge can be helpful, not necessary. Pas portal experience would also be a plus. Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

We are using magentrix for our partner portal. We have partners who use and sell our product, it's crucial these members have access to certain resources that arent made publicly available. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Thank you for taking the time to provide us with your feedback! We are happy to hear you’ve had pleasant experiences with our support team! We understand adopting a new technology can sometimes have a learning curve involved and for this reason we always recommend that all portal administrators complete the super easy Magentrix academy training to fully capitalize on your portal configuration experience!

CB

Chip B.

Channel Director

Mid-Market (51-1000 emp.)

6/14/2021

"Great Product - Great Value"

4.5/5

What do you like best about Magentrix PRM?

Easy to work with, starting with our sales rep Eric as well as affordable compared to competitors Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

Little tricky launch the URL and SFDC integration Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Thank you for taking the time to tell us about your experience! It is great to hear that you have found your portal to be of great value! We appreciate your feedback and have our customer success and support team to assist with all of the steps in the process of setting up the portal configuration and integration to SFDC. We pride ourselves on the easy integration to SF - and we would love to show you how that works!

AM

Verified User in Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

5/28/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Cool tool with a lot of possibilities"

4/5

What do you like best about Magentrix PRM?

amount of options available on the platform Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

sometimes I got lost trying to make everything work properly Review collected by and hosted on G2.com.

HH

Hanna H.

I

Mid-Market (51-1000 emp.)

3/1/2021

"Easily Configurable Partner Portal"

4.5/5

What do you like best about Magentrix PRM?

There is a lot that can be done with the Magentrix Partner Portal. There's more we could make use of for sure.

Great integrations too. The Magentrix team are super helpful, available and supportive. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

We have a complex application form that meant it was not possible to use Magentrix' own solution here. But they were fast to come up with alternatives Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Hanna,

Thank you for taking the time to let us know how your experience is going! It is great to hear you are enjoying your partner portal and are pleased with the team. We always strive to ensure our customers are happy with their portal so we’re glad to know the alternative solutions presented to you were satisfactory. Feel free to contact us for tips on taking advantage of our other features, we are more than happy to help!

AE

Verified User in E-Learning

Mid-Market (51-1000 emp.)

4/16/2021

"Amazing Customer Support"

5/5

What do you like best about Magentrix PRM?

Magentrix team is highly supportive, before and after-sales. They are a true partner. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

The admin console could be a bit better visually. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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We appreciate the time you’ve taken to give us your feedback! We are very happy to hear you’ve had a positive experience with our team and that your users are enjoying the portal! Thank you for your suggestion. Normally, we contact the customer to ask for more details but that is not possible with anonymous reviews. If you’d be interested to tell us more, please contact our customer support team! We regularly take customer feedback into consideration when improving our platform and would love to hear your thoughts if there’s anything in particular you’d like to share!