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DP

David P.

Vice President

Mid-Market (51-1000 emp.)

3/24/2022

"Simple and Fast"

5/5

What do you like best about Magentrix PRM?

I like that it allows me to easily stand up a world-class partner portal in a way that allows me to customize it for what I need. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

Nothing is left out. There is nothing I dislike about the portal. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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David,

Thank you for taking the time to share your feedback with us! We are delighted to hear that you are enjoying the functionality of your portal and that it is helping your partner program.

DC

Dianne C.

Sr. Channel Sales and Program Manager

Enterprise (> 1000 emp.)

10/6/2021

"Excellent experience with both features and service"

5/5

What do you like best about Magentrix PRM?

Magentrix met or exceeded all our portal requirements. After extensive research and comparisons of the top portal vendors, Magentrix came out ahead. We especially love the granular permissions-based security roles, the auto-segmentation, and the user interface. In addition, the portal is extremely flexible and offers several unique features that no other portal did. Lastly, the CUSTOMER SERVICE is very, very good. It made the setup experience (even on a tight deadline) go smoothly. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

A few functions require several steps to complete on the ADMIN side. Review collected by and hosted on G2.com.

Recommendations to others considering Magentrix PRM:

Magentrix hit on all of our requirements, and we found it very configurable. The support and customer success team has gone over and above to make sure our launch was a huge success, and they have provided a high degree of customization to the interface for us. We contracted with the Magentirx PS team as well for some additional custom work so that the portal will offer our channel solutions to their unique needs. We are not a tech company, we are an industrial, agricultural machinery manufacturer and as such some of our channel needs are common to all channels but much is different. The flexibility of the Magentrix platform really allowed us to offer the exact features that our channel needs to be successful. The feedback from our channel has been very positive. Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

We now have an excellent way to communicate with our channel, update them on news, register leads, track opportunities, reward them for engagement, and provide them with documents and resources. Our channel can now also access private folders to upload information to us., and use Collaboration Groups to communicate with each other. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Dianne,

Thank you for taking the time to provide us (and others) with details of your experience! We are thrilled to hear Magentrix has been able to go above and beyond your expectations. A member of our team will be reaching out to guide you through some tips to make activities on the admin side easier. We look forward to continuing to provide you with a portal equipped with all of the features you need as well as great customer service!

AH

Athena H.

Director, Global Partnerships

Small-Business (50 or fewer emp.)

8/20/2021

"Fantastic experience!"

5/5

What do you like best about Magentrix PRM?

To begin with, Paul was a patient and consummate sales professonial. We were specifically looking for a PRM that had great functionality, but one in which we could "build" ourselves on a low-code, no-code platform. Magentrix was just that. Our SalesForce Administrator, with Paul's coaching, was able to customize the PRM himself. It not only integrates into SF, but mimics SF. It is easy to use, intuitive, and provides loads of features. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

If there was anything custom (we needed one odd button), it is a bit challenging. Communication with the dev team could be improved. Having said that, once we were all on the same page, they got it completed quickly. Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

We needed one place for our Partners to self-manage their registered deals, as well as have access to collateral that could be automatically co-branded. We also needed an LMS. There are loads of other features we use as well: the MDF management, the forum, email generation out to Partners, etc. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Athena,

Thank you for telling us how your experience is going! Paul is delighted to hear your kind feedback and we are thrilled that he was able to be of great assistance! We are glad to hear the customizations have been successful! Our PS teams are always available to help with your scoping requirements thoroughly and deliver it to your satisfaction. We're very sorry to hear about the communication challenges you've experienced and we've raised your concern with the team. It is certainly not typical behaviour for them and we would like to learn more about your experience and figure out how we can make it right. You will be contacted shortly by a member of the team to inquire further on this matter.

AE

Verified User in Electrical/Electronic Manufacturing

Mid-Market (51-1000 emp.)

9/20/2022

"Enjoying Magentrix So Far"

5/5

What do you like best about Magentrix PRM?

The service and attentiveness from the team Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

N/A - nothing to comment on at this time Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Thank you for such a positive review!

We’re delighted to hear you’re happy with our customer support and are using our platform to collaborate with your channel partners.

Feel free to reach out at any time and we’ll help you find even more uses for Magentrix.

LB

Lauren B.

Field Marketing Manager

Small-Business (50 or fewer emp.)

1/11/2022

"Best Customer Service"

5/5

What do you like best about Magentrix PRM?

I liked the customer service by the team and, specifically, Paul Bird, the Portal Wizard. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

I do not dislike anything about Magentrix. Review collected by and hosted on G2.com.

Recommendations to others considering Magentrix PRM:

I would highly suggest Magentrix PRM for your business needs. The platform is so easy to use & the team provides exceptional customer service. 10/10 would recommend. Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

Business management, increasing pipeline, better user experience, and integrating with salesforce. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Lauren,

Thank you for taking the time to share your thoughts. The team greatly appreciates it and we look forward to continuing to provide you with excellent customer service as well as a portal that suits your needs!

AI

Verified User in Information Services

Small-Business (50 or fewer emp.)

5/6/2022

"Great Support Team!"

4.5/5

What do you like best about Magentrix PRM?

Excellent support team who are always on hand whenever needed! Super easy to book in a meeting and get support. Navin and Paul in particular are brilliant! Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

Some of the functionality in the backend of the system is a bit clunky - i feel like maybe even colouring the buttons could help with navigation. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Thank you for sharing your experience with us - the team is grateful for the recognition! We appreciate your feedback on the backend navigation. A member of our team will be reaching out to learn more about your suggestion and figure out what possible changes we can implement on the backend to enhance your portal experience!

CC

Celina C.

PMO Program Manager

Mid-Market (51-1000 emp.)

5/28/2021

"Quick Time to Value"

4/5

What do you like best about Magentrix PRM?

We appreciated how easy it was to get the platform implemented and we loved the functionalities it offers our partners; a one stop shop for everything they need with integration into our CRM. This offered real time connectivity and communication between our team and our partners; streamlined multiple steps and reduced manual process on deal registrations. Implementation is fast and easy and the platform comes with great support. Our team appreciates how customizable the platform is to our unique requirements. The resources we worked with from technical sales to support were extremely helpful; they were always very happy to help and still are more than happy to assist with anything we can't figure out. With the help of the Magentrix team, we've been able to build custom interfaces for our partners and customers alike to interact with. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

The professional services process is a bit cumbersome; it took a long time from discussion to SOW and changes to any major custom coding need to be implemented by their team. Ideally during the implementation stage a more Agile approached is preferred. However, the team is extremely responsive whenever we have any questions or need any new requests. Stick to the out of the box solution as much as possible. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Celina,

Thank you for taking the time to give us your feedback. It is great to hear you are enjoying the functionality of the portal and it’s benefiting your team, partners and customers! We are very sorry to hear that you were not fully satisfied with the professional services process. We always strive for fast delivery and we would like to learn more about your experience and figure out how we can make it right. A member of our team will be contacting you shortly to inquire further on this matter. Please note, we apologize for this untimely response. Your review appears to have been pending moderation with G2 and it only came through to us recently.

BB

Brett B.

Global Sales Operations Manager

Mid-Market (51-1000 emp.)

2/26/2021

"Tremendous improvement for our Partner team over our previous tool"

5/5

What do you like best about Magentrix PRM?

It is easy to modify forms and fields without the need to include support. We can set it up and have it syncing with Salesforce in minutes. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

It would be nice to have more flexibility in the LMS portion of the tool. It is not the clearest or cleanest tool when it comes to working with courses, learning paths, and the assignment of coursework to a subset of partners. Review collected by and hosted on G2.com.

Recommendations to others considering Magentrix PRM:

Ensure your CRM data, fields and flows are setup and accurate first, because the PRM will simply be reflecting what is there. This includes partner users, deal information, statuses, etc. Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

The main benefit seen is a seamless transition and tracking of the entire partner journey, from new partner application through established partner deal registration. Not only is this seen in Magentrix, but we can track the journey from Salesforce new Lead to won Opportunity. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Brett,

Thank you, we are happy to hear you and your partner team are enjoying the portal! We always welcome feedback to drive improvements to the modules. Did you know about the recent updates we’ve made to the LMS platform? You can review these in the release notes and webinars. Feel free to reach out to support if you would like to locate these resources for updates or if you have any other questions!

MH

Melissa H.

Director, Partner Enablement

Mid-Market (51-1000 emp.)

8/18/2021

"Quick launch with all the right functionality"

5/5

What do you like best about Magentrix PRM?

Magentrix includes all the right functionality to support a robust channel program. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

I haven't found any issues yet and we are well under way in the implementation. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Melissa,

Thank you for telling us about your experience! We look forward to continuing to provide you with the tools you need for successful partnerships!

AC

Verified User in Computer Networking

Small-Business (50 or fewer emp.)

4/16/2021

"Faster and easier to implement than Impartner"

4.5/5

What do you like best about Magentrix PRM?

I was the lead internal implementer on both Impartner and Magentrix (when w replaced Impartner) - the key is that Magentrix does the same things as Impartner at a lower price, with less complexity and more operational support. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

I don't think there's anything I dislike - the only thing is sometimes I've found it hard to find things that I'm looking for. This will come with time as I am more familiar with Impartner at this point. Review collected by and hosted on G2.com.

Recommendations to others considering Magentrix PRM:

My comparison is really between Magentrix and Impartner - hands down Magentrix is less expensive, easier to implement and administer and has the same if not more functionality standard. Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

One of the biggest things that we are excited about is the communication portal for our internal Channel team and the partner. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Thank you for letting us know about your experience! It is excellent to hear you are pleased with the implementation and functionality of your portal! In order to help you find things, we always recommend administrators complete the super easy Magentrix academy training! We also have our support team on standby to ensure you're getting the most out of your Magentrix experience and help you get better-acquainted if you think you could benefit from that. Please contact us if this is something you’re interested in! Normally, we contact the customer to ask for more details but that is not possible with anonymous reviews.