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AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

3/10/2020

"AMAZING"

5/5

What do you like best about Magentrix PRM?

Not only is the platform wonderful but every single person I worked with was so happy to help walk us through the implementation process and still is more than happy to help us with anything we can't figure out. The implementation process was fast and easy. Their continues support has been above and beyond my expectations! Thank. you to Merlin and her team for everything! Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

I do not dislike anything about it, wonderful Review collected by and hosted on G2.com.

Recommendations to others considering Magentrix PRM:

If you are in need a partner portal this is the place to go! Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

We were trying to have our Channel partners be able to submit their leads without having to send them to our team in an email or a phone call. Review collected by and hosted on G2.com.

BR

Briana R.

Partner Marketing Manager Team Lead

Mid-Market (51-1000 emp.)

5/31/2022

"A fantastic lead generation resource!"

5/5

What do you like best about Magentrix PRM?

Verified First utilizes Magentrix to serve as a resource to over 160+ partners in our partner ecosystem. The thing we like the most about Magentrix is the rewards program we have created. Our users can earn rewards for engaging with our portal, whether it's for logging in, viewing content, submitting deals, or closing deals. We also love the ability to run pop-up campaigns! This has been a very effective way of getting our users more engaged in lead generation efforts. To support our partners further in lead generation, we also rely heavily on the playbooks tab to provide a variety of sales-enablement resources. We always receive great feedback on having these resources on hand.

Not to mention, the Magentrix support team responds to tickets very promptly. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

The platform is not always the most user-intuitive but Magentrix offers onboarding training, help articles, and a support team to assist in any questions. Ultimately, they have been great to work with and are always willing and ready to provide support. Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

Magentrix acts as a great referral system for when our partners speak with someone who is interested in our services. A partner contact can log in to our partner portal, register their referral, and our team can reach out to them in a timely manner. This has bridged the sales experience between Verified First and our partner companies. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Briana,

Thank you for sharing your feedback with us! We are very happy to hear our PRM features are benefiting your partner program and that you are satisfied with the prompt responses from our support team! A member of our team will be reaching out to see how we can better meet your needs and improve the user experience for you in particular.

MZ

Markéta Z.

Head of Service Partnership

Mid-Market (51-1000 emp.)

11/1/2022

"Experience with setting up Partner Portal"

5/5

What do you like best about Magentrix PRM?

We really loved the collaboration with Navin and Omar. They were both super helpful to find the solution that will fit to our needs! We spent over the month in conversations and weekly calls - they were always keen to help, fast in response! We can only recommend the collaboration with Magentrix! Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

There is not anything there bothered us. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Hi Markéta,

Thank you for taking the time to leave us this review! We truly appreciate your kind words and are overjoyed you’ve had such positive experiences with Navin and Omar – we’ll be sure to pass on your thoughts to them.

We look forward to our continued collaboration and helping you support your partners.

SV

Sebastian V.

Sales Operations Manager

Mid-Market (51-1000 emp.)

2/18/2022

"Limitless Functionality for Our Channel Portal"

3.5/5

What do you like best about Magentrix PRM?

I love that the tool gives us a ton of options on how we want to manage our channel portal. Every time we go to Paul and Navin with questions there's always an answer. Whenever we've tried to add a feature or implement something that is outside of their direct scope, they still find a way to make it happen. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

I would argue the level of customizability can be seen as a blessing and a curse. Although I've had nothing but positive experiences with the portal and those who manage our account, I could see how the complexity of this tool can deter people from using it. Even inside my org, I'm more proficient with the tool so I navigate it pretty well but when I intro it to someone and try to get them to leverage it, adoption doesn't happen like I hope it would. Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

Magentrix has and will continue to give us a way to manage our channel relationships. They give us a way to have outside parties directly access our SF environment and we get to choose what gets mapped back to them. It's really something that has made my life a lot easier and we'll continue to work with their team to improve the process. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Sebastian,

Thank you for sharing your feedback with us. We are happy to hear you are benefiting from your portal! To get familiarized with the platform and configuration, we always recommend administrators complete the Magentrix academy training. In addition to that, perhaps some further advice on tips and best practices can help your team get better-acquainted with the platform. Our customer success team will be reaching out to offer assistance and see how we can make it easier for you.

MD

Mayara d.

Service PArtner Manager

Mid-Market (51-1000 emp.)

11/2/2022

"Great Costumer Care and Techcnical services"

4/5

What do you like best about Magentrix PRM?

The kindness of the team and proactivity to understand our needs and help us to figure out the best solution to implement what we want Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

The platform by itself has some design limitations. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Hey there Mayara,

We appreciate you taking the time to leave us feedback. It’s great to hear you’re happy with our team!

Our customer success team will reach out very soon to learn more about the design limitations you’re experiencing and see how we can best guide you through that. We’re always working on improving our product according to customer feedback so we truly appreciate your suggestions and will take them into consideration.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/15/2022

"Knowledgeable and Responsive Team"

5/5

What do you like best about Magentrix PRM?

Team is very knowledgeable and works together to respond to an issue should you have one. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

Nothing so far as everything is working very well and I am impressed with the Magentrix Team. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Hi there,

Thanks for taking the time to leave us such a positive review!

We’re delighted to hear you’re satisfied with the level of service and how we’re able to help you and your partners collaborate on lead management.

All the best in closing those deals!

GP

Gabe P.

Partner Operations Manager

Mid-Market (51-1000 emp.)

8/5/2022

"Great team supporting the build and deployment of the portal."

4.5/5

What do you like best about Magentrix PRM?

Availability of functionality and features Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

There are tons of groups and tabs in the setup. Poses challenges when attempting to change and manage w/o magentrix support Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Thanks, Gabe. We truly appreciate your feedback. Magentrix is a very robust platform with many capabilities available and this can clutter the setup menu if you have a lot to add to it. There's definitely room for improvement here. We'd be happy to share your feedback with our product team to investigate this. Before we can do that, we'll first need some more details about how you think this area can be improved – we will be in touch very soon!

SR

Scott R.

VP of Business Operations

Mid-Market (51-1000 emp.)

5/12/2022

"Magentrix better than ImPartner"

4.5/5

What do you like best about Magentrix PRM?

We had used ImPartner in the past and found it to be complicated and non-intuitive. Magentrix was much easier to implement and manage on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

There are a few areas that cannot be accessed directly - the support department has been helpful when I hit these areas however. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Thanks for taking the time to write about your thoughts, Scott! We're especially thrilled to hear you're having a smoother experience using Magentrix and finding your portal to be beneficial to your partners. In regards to the area that you had trouble accessing, we listened and took notes ✍️ – the team now has an active project to make it more configurable for everyone. We're aiming to make it available to all clients sometime later this year. In addition, we will be rolling out other enhancements in the very near future to increase the ease of configuration within all areas of the PRM. We're always eager to hear customer feedback so if you have additional comments, please do reach out to let us know!

JG

Joseph G.

Inside Growth Lead

Mid-Market (51-1000 emp.)

12/7/2021

"Very configurable platform and excellent support!"

5/5

What do you like best about Magentrix PRM?

This platform gives you the ability to customize the fields. We were able to configure Magentrix to fit the needs of our company and international partners. We are very pleased with the help and support of the Magentrix team. Paul Bird was instrumental when helping us connect Magentrix with other applications. I Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

Like any PRM platform, there are challenges when setting up. We had plenty of support from the Magentrix team during the implementation phase. While it may not integrate with all other applications, there are work-arounds. Review collected by and hosted on G2.com.

Recommendations to others considering Magentrix PRM:

When looking for a platform that can help you with multiple solutions, I would look at Magentrix. Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

We currently use Magentrix as our CRM and for our worldwide partners. The main benefits are; 1. being able to customize it to fit our needs and 2. possibly eliminating purchasing other software because it does so much. It is a very capable platform. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Joseph,

Thank you for telling us about your experience – we are thrilled to hear that you’re helping your partners with your Magentrix portal and that you had an excellent experience with our team! Just to explain a bit on our integrations capabilities: our Zapier and Integromat integrations offer a lot of possibilities for further integrations but if in the future, you're ever looking for another solution specific to your needs, our PS team can always help out with anything else or you may build your own custom integrations.

PT

Paul T.

SVP of Strategic Partnerships

Mid-Market (51-1000 emp.)

12/7/2021

"A top flight CRM and Partner Portal at a great price!"

5/5

What do you like best about Magentrix PRM?

The best feature of the Magentrix CRM is its extensibility. If need to add a field you can add it, if you want to change something, you can change it - all without having to hire a consultant. It also does a great job as a Partner Portal along with being a great CRM. Review collected by and hosted on G2.com.

What do you dislike about Magentrix PRM?

Some of the list views are static and cannot be sorted dynamically by clicking on the column label. Review collected by and hosted on G2.com.

What problems is Magentrix PRM solving and how is that benefiting you?

Magentrix PRM solves our entire Customer Relationship Management problem by accurately tracking opportunities. We have two distinct sales processes and Magentrix PRM handles both of them seamlessly. We also use the Magentrix PRM to manage our international partner network to keep them informed and allow them access to our library of information. The main benefits are accurate forecasting of sales, automatic quote generation, and self-serve partner interaction. Review collected by and hosted on G2.com.

Response from M N of Magentrix PRM

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Paul,

Thank you for sharing your experience with us! We are glad you are satisfied with the customizability of the platform and that your portal is benefitting your partner network! There may be a misunderstanding but the list views can definitely be changed by clicking on the column labels - however, to keep this view as your preferred view, there is one more step to complete! A member of the team will be reaching out to assist you with sorting that out.