Magentrix PRM Reviews & Product Details

It is easy to modify forms and fields without the need to include support. We can set it up and have it syncing with Salesforce in minutes. Review collected by and hosted on G2.com.

It would be nice to have more flexibility in the LMS portion of the tool. It is not the clearest or cleanest tool when it comes to working with courses, learning paths, and the assignment of coursework to a subset of partners. Review collected by and hosted on G2.com.

Magentrix is by far the most flexible platform we reviewed. It can fit startups to large enterprises. The all-inclusive package out of the box checks all the boxes we wanted, and a reasonable investment in development and customization got us a very good-looking portal with plenty of features.

Communication with the team has been great from day one. Paul Bird is an outstanding individual and we're very fortunate to have him as our account executive. Review collected by and hosted on G2.com.

So far I can't point out anything to dislike about Magentrix. It requires more knowledge and hands-on experience than some of the more limited platforms, but it pays its dividends. Also, their support team currently serves North America timezone (we're an Israeli company) but their 4 hour SLA (and great team) makes up for it. Review collected by and hosted on G2.com.

We are in the implementation phase of getting our Magentrix instance setup and from the very first phone call we had when searching for a PRM platform to now, their support and responsiveness has been top notch. They offer a robust platform and It doesn't matter how simple or complex the question, they find a way to get it done. I trust their team 100% and look forward to a long, successful partnership. Thank you, Magentrix! Review collected by and hosted on G2.com.

Naming of playbooks should be something more generic. Review collected by and hosted on G2.com.

SiteMinder is a relatively new customer of Magentrix but before we decided to go with this product, we did our research. The Magentrix platform comes with great personalised and quick support. This meant that our time from onboarding to go live was fast, and we felt supported along the way.

Also one of the best features of Magentrix is the standard modules they have on offer - especially the event module - we love it. It is so easy to use and looks great within our partner portal. Review collected by and hosted on G2.com.

We have experienced some delayed upload times for resources. Something that should take a few minutes can take up to 15-30mins. Review collected by and hosted on G2.com.

Our team appreciates how customizable the platform is to our unique business needs. With the help of the Magentrix PRM team, we've been able to build custom interfaces for our partners and customers alike to interact with.

One of the other key functionalities that we really appreciate is the fact that we can create our own Marketplace to feature our key partners to clients. This has enabled partners to interact with us and our customers on a level that we weren't able to do so before. They can include their own listing title, logos, images, descriptions, and call to action(s) for interested parties to contact them directly. Review collected by and hosted on G2.com.

One of the things we've had to work around is that when you get custom coding from the team, any major changes need to be implemented by their support team. Ideally we'd like to be able to have a piece of custom code created with the ability to modify it on our end easily. Review collected by and hosted on G2.com.

The one on one support is top-notch. It's rare in today's age to have such helpful and instant support. Magentrix does this well. I can email and hop on a call with someone same day. Review collected by and hosted on G2.com.

Sometimes the back end and what feel like normal updates or changes can be very complex and need the help of magentrix customer relation manager. Review collected by and hosted on G2.com.

We loved the functionality of having our partners use Magentrix for partner integration into our CRM. It allowed for real time connectivity and communication between our team and our partners. The functionality is impeccable compared to any of the other PRM services we reviewed. Magentrix is the way to go. Review collected by and hosted on G2.com.

End user functionality has to be built by the Magentrix team. We were luckily in a spot where we needed someone else to build this out, but would have loved to have a more plug and play option as well. HOWEVER, the team is extremely responsive when we have any issues or need to make any changes. Review collected by and hosted on G2.com.

Magentrix offered more functionality and better tools to help us manage the site and enrich our channel partner relationships. The support has been outstanding! Their on-boarding team were super helpful, guiding us through the system and the professional service support was excellent when needed. Now we're live they continue to provide great customer support to keep us on track. The fact that we only need to have one version of an asset in the system and can use multiple times is great. Review collected by and hosted on G2.com.

Sometimes hard to remember where to change some properties to make the system work but the support team do a fantastic job to point us in the right direction. We haven't set up the deeper integrations yet. Review collected by and hosted on G2.com.

After an extensive analysis of PRM solultions, we found Magentrix provided the most value at a very competitive price point. The platform is easy to configure and use, but most importantly the support staff is extremely responsive and helpful. There is a great deal of functionality that is built-in to the product that is a separate cost with other solutions we looked at. Integration to SalesForce was very straight forward for our Administrator to configure. Review collected by and hosted on G2.com.

I can't say I've come across an dislikes. Magentrix has check all the boxes for our needs, and offers some additional out-of-box capability we had not considered due to price with other solutions. Very complete solution with no downside at this point. Review collected by and hosted on G2.com.

Range of out of the box features & flexibility to customise them. Magentrix had every feature we wanted ready to go and the option to build out more features down the line. The support team are very helpful and went above and beyond what was required. Review collected by and hosted on G2.com.

Nothing specific - as with any new system it can be hard to find your way around but now we have been using it for a few months we are very confident. Review collected by and hosted on G2.com.

Magentrix has come along ways since I began working with them in 2018. The PRM solution I purchased and implemented while I was at KOUNT was a solid solution and as feature requested came in and the product matured it is just better now as I did the same for my current company. From deal registration, to pipeline management, to gamification and rewards. Magentrix PRM does the job well. I've vetted and reviewed the Forrester top 12 PRM platforms and dollar for dollar Magentrix just does more. It is seamlessly integrated with Salesforce and we LOVE the solution. Review collected by and hosted on G2.com.

There is nothing that I dislike about the solution. It can do everything we need and even thing we don't know we need yet. Review collected by and hosted on G2.com.

Magentrix PRM is an excellent solution which allowed us to have an attractive portal completely digitalized. An open and completely flexible platform that allows us to design our workflows and to have a complete digitalised partner recruitment process integrated with our e-sign provider. We are also able to manage the partner opportunity and to allow partner share and use a co-branding collateral Review collected by and hosted on G2.com.

Multi-languages support may be improved . Review collected by and hosted on G2.com.

It is really easy to develop your own funcionalities over the portal.

The branding is easy to manage, and allow you to target different segments or customer profiles.

Their security roles are really usefull to show and controll data.

Easy to manage email templates with 0 or low code requiered. Review collected by and hosted on G2.com.

Some out of the box funcionalities dont allow changes, on the good side they are always developing new, and updating the existing. Review collected by and hosted on G2.com.

I am very impressed with your commitment to customer experience, combined with your passion, knowledge and excellent service. I’m delighted to say the implementation of the software and the support process was very straight forward despite some initial unfounded anxieties. Review collected by and hosted on G2.com.

No issues. The software solutions is easy to implement and use. Review collected by and hosted on G2.com.

Easy to use, excellent customer service. Does the job I need well. Review collected by and hosted on G2.com.

A bit clunky at times, but overall gets the job done well Review collected by and hosted on G2.com.

Magentrix has modernised and greatly enhanced the portal experience for our channel partners. Where previously we had a clunky, legacy solution, we now have something that caters to everything that we need from a portal. Its integration with Salesforce, simple pricing model, and range of features that we can leverage were all key to us selecting Magentrix as our portal solution. Review collected by and hosted on G2.com.

There's nothing we particularly dislike. All of the features that we've so far required from the portal have been catered for by Magentrix. Some of the backend navigation could perhaps be a bit better coordinated and easier to navigate. Review collected by and hosted on G2.com.

Magentrix is easy to implement, they had a great services team, and integrates beautifully with Salesforce! Their customer success team has been super responsive and helpful when we have any requests. Review collected by and hosted on G2.com.

There are some integrations we'd like to see that are currently unavailable. Review collected by and hosted on G2.com.

Love the flat rate pricing for up to 1k customers. Really fits our business model. Allows us to expand for next couple of years without constantly thinking about licensing.

Easily integrated to SFDC

Configuration experience has been fantastic. Working with two true professionals - Paul and Merlin. Review collected by and hosted on G2.com.

Nothing so far. Has been a great experience. Review collected by and hosted on G2.com.

Magentrix gives you best way to create portals for your data to export with available list of connectors. It is rapid application development to start your business with minimum timeline. no matter what is the datasource you have. so be ready to create your portal with magentrix Review collected by and hosted on G2.com.

Cloud editor needs to be autosuggestive to enahnce in code platform base Review collected by and hosted on G2.com.

Parabéns à Magentrix por ter ótimos membros da equipe como Vahid Nosso caso de uso foi um pouco diferente de uma perspectiva típica de PRM, mas a Magentrix foi fenomenal em entender nossas necessidades e fornecer exatamente o que precisávamos Esse produto é uma ótima maneira de estender e compartilhar dados do Salesforce com clientes Magentrix foi bastante fácil de aprender e muitas coisas podem ser feitas pelo nosso administrador da empresa Review collected by and hosted on G2.com.

Nada até agora Não há muito a não gostar, se houver alguma limitação existe com a aparência, mas isso é bastante insignificante quando comparado com os benefícios. Gráficos e gráficos podem ser um pouco mais robustos. Estamos muito felizes com esta empresa Review collected by and hosted on G2.com.

Its an easy platform that help you to work with several areas and teams, with correct information, in a real-time sharing process. Also the contact center has a good time of response. Review collected by and hosted on G2.com.

Up to date I dont have anything I dislike about Magentrix Review collected by and hosted on G2.com.

Magentrix provides all the tools necessary to build out a comprehensive partner portal with robust training resources and fantastic customer service. The ability to customize the user experience and content for different use cases is extremely valuable. Administration is fairly intuitive and the Salesforce integration is invaluable. Review collected by and hosted on G2.com.

I have not encountered any shortcomings with the application. Setting up the portal can seem a bit overwhelming only because there are so many capabilities available. Review collected by and hosted on G2.com.

Out of many PRMs, we have checked we found Magentrix to be a market leader in every aspect we tested.

Starting with SF integration, continuing with deal registration and a great training module containing courses & learning paths.

Magentrix have reached our expectation and helped us take it to the next level with our partners. Review collected by and hosted on G2.com.

User manual for partner users & admin users should be more user-friendly Review collected by and hosted on G2.com.

The ability to have a simplified portal for customers to view their open cases and view security advisories; as well as for the partners to go in and register deals is a great advantage. Magentrix does everything that our business workflows require. It's highly customizable and easy to maintain. On top of being a great platform, Magentrix offers excellent support and customer service that is unparalleled to any other vendor. Review collected by and hosted on G2.com.

I haven't come across anything so far that I really "dislike" about Magentrix. Of course, every application has it's pros and cons and with Magentrix, there are more pros and rarely any cons. So yeah, hard to answer that question. Review collected by and hosted on G2.com.