--- title: Magento 2 Cancel Order by Customer Reviews meta_title: 'Magento 2 Cancel Order by Customer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Magento 2 Cancel Order by Customer works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 5 scale: '5' date_modified: '2026-07-12' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Magento 2 Cancel Order by Customer Reviews **Vendor:** FMEextensions **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.8/5.0 **Total Reviews:** 5 ## About Magento 2 Cancel Order by Customer It often happens in ecommerce that customers order a wrong item by mistake or they change their mind after they have placed an order. In such cases, it’s a good practice to provide customers the option to submit an order cancellation request. Not only does it improve the user experience but also increases your store’s credibility. Magento 2 by default does not have this option. So if a customer makes a wrong order, they are not able to revert it. As a result, they either return the product or get a product that is of no use to them. Keeping this limitation in mind, FMEextensions has come up with the Magento 2 cancel order by customer extension that allows Magento 2 merchants to add the cancel order functionality to their store. Customers can put up a request to cancel an order with the reason and the store admin can approve or disapprove the request. The extension provides the following features. - Customers can request to cancel whole order or specific items - Allow cancelation based on order status - Approve or disapprove a request based on the provided reason ## Magento 2 Cancel Order by Customer Reviews ### 1. magento e-commerce platform **Rating:** 5.0/5.0 stars **Reviewed by:** Shanky S. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2023 **What do you like best about Magento 2 Cancel Order by Customer?** allow customer cancel order easy to use not hate for person and customer to verify decison and good customer support good management strong checkout process minimize third party extension and easy to use and learn is implement and maximum time and catalog integrate magento free open source ec ommerce platform magentois seaarch optimization user friendly and allowing brands to mange operations and sales paltform the frequency of use each task and different task follow command to be excecute **What do you dislike about Magento 2 Cancel Order by Customer?** process status is canceled or you can mark order only cancel reduce initial server respons time and low quality of work third party **What problems is Magento 2 Cancel Order by Customer solving and how is that benefiting you?** lack of magento technical support cost of magento platform is higher than other platform or logical isuues third party and system very large and complex structure ### 2. Excellent feature add on for Magento **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Magento 2 Cancel Order by Customer?** Magento 2 is a best e-commerce platform and Magento 2 Cancel order extension is the best add on which is easy to install and integrate with Magento for the management of order cancellation by customers **What do you dislike about Magento 2 Cancel Order by Customer?** I am satisfied with the support and service of the extension vendors they are very helpful and resolve all questions and queries **What problems is Magento 2 Cancel Order by Customer solving and how is that benefiting you?** Magento 2 Cancel order extension has helped us in the improvement of work speed as we now can cancel the orders by customers which not default functionality of Magento 2. I am completely satisfied by using the extension. ### 3. Used every day for customer service work **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamed R. | Customer Care Associate, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Magento 2 Cancel Order by Customer?** It is very useful and necessary in my work field **What do you dislike about Magento 2 Cancel Order by Customer?** Nothing it is a great tool for business owners to track customer's records and more **What problems is Magento 2 Cancel Order by Customer solving and how is that benefiting you?** It solve alot of problems like cancelling customer's orders faster and tracking payement methods and return reqeusts ### 4. Anextension that allows customers to cancel orders directly from the front end of a Magento store. **Rating:** 4.5/5.0 stars **Reviewed by:** Burhan B. | SDE I | Frontend Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2023 **What do you like best about Magento 2 Cancel Order by Customer?** Customer support tickets can be reduced thanks to this convenient and customer-friendly feature. It's easy to use. Customers can cancel any pending orders by logging into their accounts and going to "My Orders.". You can also customize the email notifications so you and your customers are notified when an order is canceled. **What do you dislike about Magento 2 Cancel Order by Customer?** May not be compatible with all Magento themes and extensions **What problems is Magento 2 Cancel Order by Customer solving and how is that benefiting you?** Cancelling an order with ease. It helps you get fewer customer support tickets. Enhance the overall experience of customers ### 5. Using this platform was easy, user friendly and easy to cancel an order for our customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2023 **What do you like best about Magento 2 Cancel Order by Customer?** Being user friendly and simple to issue a refund. **What do you dislike about Magento 2 Cancel Order by Customer?** You can only cancel orders under pending status. **What problems is Magento 2 Cancel Order by Customer solving and how is that benefiting you?** Cancelling and issuing refunds effiecently and effectively. - [View Magento 2 Cancel Order by Customer pricing details and edition comparison](https://www.g2.com/products/magento-2-cancel-order-by-customer/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-31+06%3A43%3A30+-0500&secure%5Bsession_id%5D=df0859ce-c8cb-4efa-938e-ea9e2fe44fb5&secure%5Btoken%5D=7663b782d9306a66de78d3f8d73f9487ce4d3dddfbb34073f9fd02d7e4d741d2&format=llm_user) ## Magento 2 Cancel Order by Customer Features **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction ## Top Magento 2 Cancel Order by Customer Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,889 reviews) - [Elfsight](https://www.g2.com/products/elfsight/reviews) - 4.8/5.0 (886 reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (608 reviews)