I like that Magaya Supply Chain allows us to enter the system, decipher codes, and along with them, program very specific solutions for us. This openness to develop specific solutions is a significant benefit that we didn't have before with other systems. Review collected by and hosted on G2.com.

One of the issues we are struggling with a lot is billing. Previously, billing was done in a matter of hours, and currently, the teams are taking days to bill. I believe there is an area of opportunity here, as this is an extremely important part for us because it is part of the company's revenue. Additionally, the learning curve was somewhat complicated at the beginning. The preparation to migrate to Magaya took 3 or 4 months, and the implementation extended for another 6 months. Currently, we are still working with the Magaya team on the final details of the implementation. Review collected by and hosted on G2.com.

The interface is friendly and interactive, and very easy to use for someone who likes using Excel. Review collected by and hosted on G2.com.

It separates the clients', vendors', and agents' accounts and makes the account reconciliation complicated. We are Freight forwarders and customs brokers, so most of the time our Vendor is also our Client and our Agent; it is not practical to have separate accounts, which is like having duplicate accounts.

Visualizing shipments should also be more practical; we need to add many filters so we know what file is closed and who is handling. Review collected by and hosted on G2.com.

What I like best about Magaya Supply Chain is having multiple aspects of our logistics and warehouse operations centralized in one system. It provides good visibility into inventory and shipments, keeps documentation organized, and makes it easier to track day-to-day activities. The ability to access the information we need in one place helps our team work more efficiently and stay organized. Review collected by and hosted on G2.com.

No undo feature or UI zoom, and occasional crashes can cause work to be lost because there’s no auto-save or draft recovery. Review collected by and hosted on G2.com.

That I am able to connect from anywere at any time Review collected by and hosted on G2.com.

Regarding the customer service department, sometimes it seems that nobody is taking care of the account and that they are only interested in signing or extending the contract. Review collected by and hosted on G2.com.

The system is well-structured, user-friendly, and aligns well with our operational needs. It seems like a strong solution to support and streamline our logistics processes. Review collected by and hosted on G2.com.

One area that could be improved is customer support. At times, response times can be slower than expected, and it can take some effort to get clear or timely resolutions. Review collected by and hosted on G2.com.

Magaya provides a very useful platform for managing logistics, freight forwarding, and warehouse operations. It brings key functions together in a single interface, which cuts down on the need to rely on multiple tools. After you get familiar with it, the workflow feels efficient and makes it easier to maintain clear visibility into cargo movements and customer updates. I also appreciate the frequent updates, along with the responsiveness of their customer support team, who are usually quick to help and resolve issues. Review collected by and hosted on G2.com.

The biggest drawbacks for me are the learning curve and the somewhat dated user interface. On top of that, performance can slow down when I’m working with large data sets or when multiple users access the system at the same time. Review collected by and hosted on G2.com.

The implementation was a breeze and customer support was there when needed. Our warehouse use it on a daily basis, there are no complaints from the clerks, they find it easy to use and very intuitive. The operation side runs smooth as well, the many features it has helps a lot with the logistics process and keeps the customer informed of where is the cargo at and what is happening with it. We did an integration with a propietary system and again customer support did a great job keeping us updated on the timeframes and deployment. Review collected by and hosted on G2.com.

Only downside I see is the need to install the communication software on your computer, it is not a big deal, but may need to be installed by networks administratos depending on the security level of your network. I think they have plans to move it web based, which will be the only thing missing. Review collected by and hosted on G2.com.

I think it’s a very good tool for keeping control of inventory, and for tracking where products are located across different warehouses. Review collected by and hosted on G2.com.

I dont think its very user freindly in terms of contact support or to try and create new things } Review collected by and hosted on G2.com.

I really appreciate how Magaya Supply Chain manages cargo from the warehouse to the shipment, efficiently controlling inventory and giving our customers access to Magaya live tracking. This means they can see their cargo, warehouse receipts, and shipments easily. Additionally, our customers benefit from accessing detailed information about their cargo and shipment details online without needing to install anything. Magaya Life Track allows them to check shipment status, previous invoices, and even pictures of the cargo while on the go, which is incredibly helpful. This level of access and transparency indeed helps my customers a lot, and when it helps them, it helps me too. Another great aspect is the ease of setup with Magaya Supply Chain. Once everyone in the company is on board (pricing, commercial, operations, and finance), it's straightforward for new employees to integrate and work normally, typically within a month. Review collected by and hosted on G2.com.

The document templates are not that good, requiring several adjustments that are expensive to get done by Magaya. There are several bugs that Magaya either doesn't fix, doesn't know how to fix, or doesn't care to fix, which I find very annoying. Some bugs don't make sense, and it's hard to escalate these issues with Magaya. Their customer support is good for minor problems but not for significant issues or bugs. They even created a platform where users can suggest improvements, but that is a total waste of time for Magaya Supply Chain, because it is based on other users' votes, and suggestions from Magaya Supply Chain users are not shown to other users or taken into consideration by the Magaya team, so they just made me waste my time on this platform. Additionally, they don't have a good way to control shipments. I can't see the details of every shipment I have, which is frustrating. A dashboard feature is lacking, which would be amazing and essential because its absence breaks my productivity and that of my entire team. Review collected by and hosted on G2.com.

What is an easy-to-use tool that allows control of shipments Review collected by and hosted on G2.com.

That sometimes it may take a little time to issue reports Review collected by and hosted on G2.com.