The scores are being updated real-time and it gives us a view of our performance from the past months and you can even search for a specific timeline which makes it very easy for us Review collected by and hosted on G2.com.

So far, I like everything about it, except when the ticket information is no longer available for older dates. For example, when I search for a specific ticket from last year, it no longer shows the information except for the score that the customer provided Review collected by and hosted on G2.com.

good way to keep score, it has several report options Review collected by and hosted on G2.com.

It is so stressful to check daily all the errors reported on calls. Some of them are not fair at all Review collected by and hosted on G2.com.

It helps me improve my knowledge as this is a fantastic platform Review collected by and hosted on G2.com.

Auto updates can be implemented to avoid manually setting the review period Review collected by and hosted on G2.com.

Maestro QA is very easy to use. It's been a user-friendly tool because it will give you access to your QA scores and have a place for ticket coaching and feedback. Review collected by and hosted on G2.com.

So far, I like everything about it. However, I hope there was a way where we can locate the last updated ticket is just one click for us to review it when we visit MaestroQA platform. Review collected by and hosted on G2.com.

It helps to analyse all the parameters of work and shows me the right path where I can go ahead and improve the same and provide my best to the organisation. Thank you for providing such an excellent platform. Review collected by and hosted on G2.com.

Nothing as such as it is so user-friendly. Review collected by and hosted on G2.com.

Easy to use, easy to integrate with other tools I have like salesforce and twilio.

The support crew is very responsive and won't let you down until the issue is fixed. Review collected by and hosted on G2.com.

There are some features that you need to pay for but that's fine, since they need it to survive in this type of business.

But I hope they'll come up with a better package in the future. Review collected by and hosted on G2.com.

1. User friendly and easy to navigate.

2. Esay to coach and gread anyone.

3. Esay to get a new updateds with the help of what's new option.

4. Smoothly working and efficient to work. Review collected by and hosted on G2.com.

The chatting option was placed on wrong location it should be somewhere else. Review collected by and hosted on G2.com.

For me, the most helpful thing that MaestroQA provide is the learnings. Because of MaestroQA you will learn all your mistakes, suggestions and feedback for you to get better in your work and it is very user friendly. Review collected by and hosted on G2.com.

For now, I haven't seen anything that I don't like with MaestroQA. As I have said, it was very user-friendly, and I highly recommend it to my friends and colleagues. Review collected by and hosted on G2.com.

I love that Maestro integrates with a bunch of software and systems that we currently use. It makes QA reporting much more streamlined and easier to digest/report on! Love that anytime I have an issue or need assistance with a ticket the Maestro support team is prompt and actually assists in getting my issue resolved as well! Review collected by and hosted on G2.com.

Sometimes the integrations may not work as seamlessly as expected. Ocassianly I do have to manually create tickets but even the manual process in Maestro is much easier than the manual process for other QA platforms with fewer integrations. Review collected by and hosted on G2.com.

MaestroQA is a user freindly software, that allows user to provide realtime feedback to the agents. Review collected by and hosted on G2.com.

It would have been amazing if MaestroQA had an option screen recording. Review collected by and hosted on G2.com.