The facility of reading and working on it Review collected by and hosted on G2.com.

Everything works perfectly fine, I would not change any of it Review collected by and hosted on G2.com.

An easy-to-use interface, the ability to track progress over a particular time period, and a really versatile feedback and coaching implementation round out the package.

Anytime I have had to contact customer support, it has been a pleasant experience! Review collected by and hosted on G2.com.

Reporting: I wish it were a bit more intuitive for the average user. You can find what you are looking for, but it takes some time to figure out the filters. I wish it had a better ability to discover trends, whether that be with reporting or AI. Review collected by and hosted on G2.com.

It helps in a better way to audit and provide remarks to agent Review collected by and hosted on G2.com.

At times connect error is there else everything is good Review collected by and hosted on G2.com.

Maestro is very friendly in usage & easy to undersand.

Maestro do have a good interface

Maestro works very smoothly mostly.

Proper data is available in it and also do have proper way of exploring the data and all the options. Review collected by and hosted on G2.com.

Sometimes it takes to pull the heavy data and hangs. So, little bit bug issue needs to be fixed.

Also, Sometime the OB call is not available in the Maestro.

While listening OB call recording there is a bug in play/pause button Review collected by and hosted on G2.com.

Simple Navigation and the good part of ease of access. the chat integrTION THE AUDIO iNTEGRATION Etc has been a good par at the same time the Annotations we can do in the scripts is has been awesome. Review collected by and hosted on G2.com.

More can be done on this. the Jump in section can be pluged in with keyboard shortcuts where a few clicks can change the section of rubrics and all where the button function will help a quick navigation in keyboard. Review collected by and hosted on G2.com.

Real time scores updates can be provided, Also, it allows to provide coaching for the user, so that quick improvement can be done. Review collected by and hosted on G2.com.

Screen record function is not there, which is a drawback. Review collected by and hosted on G2.com.

MQA is full of resources to support both the agent, graders and managers alike. I enjoy working out of the assignments page, and have visibility into the rest of my team's progress for the month. Easy coaching tools and highlighting to indicate areas of concern and achievements made! Review collected by and hosted on G2.com.

MaestroQA userface is not customizable as far as font, color, or ability to take notes or save important tickets in a "personal grader queue" or "journal" for example. Please continue building on the tools and resources available. Review collected by and hosted on G2.com.

Maestro is a very great tool which helps the QAs to perform audits daily for different LOB and we can easily fetch the reports via Maestro tool.

Its a helpful tool. Review collected by and hosted on G2.com.

There is nothing such which I dislike for Maestro, however we have the files extracted from Maestro in zip format which takes time to get exported from tool and then convert to csv Review collected by and hosted on G2.com.

I love to audit the cases on the Maestro, I easly can find the cases of the agents and give the rating about their work and find the consolidated result of the performance. Review collected by and hosted on G2.com.

There is nothing as dislike,

InitiaIly i found it quite difficult to pull/look out the data but gradually I used to it and now I am good to find required information. Review collected by and hosted on G2.com.

It's very easy to navigate and use. I can see my stats easily Review collected by and hosted on G2.com.

Just the thing that I can only share my entire screen instead of sharing a specific window only Review collected by and hosted on G2.com.