DA

Dima A.

Enterprise (> 1000 emp.)

11/29/2023

"MaestroQA is easy to learn...and hard not to succeed with your customer service team."

5/5

What do you like best about MaestroQA?

MaestroQA is easy to handle, intuitive and provides a lot of insights and reporting options.

Also, with a bunch of customizing options, you can build your scorecards and reports according to the needs of your customer support team. Review collected by and hosted on G2.com.

What do you dislike about MaestroQA?

The graphs and colouring in the reporting tab are not visually appealing (due to the thickness of the lines and the small size description of the numbers).

Which makes it unattractive to share the results from the reporting tab in a meeting (via screensharing). Review collected by and hosted on G2.com.

What problems is MaestroQA solving and how is that benefiting you?

The AI classifier can help you to get vital information about the specific case, but also a bunch of cases at the same time, without having checked the case yet.

For example: We wanted to highlight the usage of specific terms during the case handling. With the AI classifier, MaestroQA checks the interaction within the CRM automatically and highlights automatically, if one of these defined words was used or not. This helps to provide very specific and topic-related feedback to your team. Review collected by and hosted on G2.com.

EM

Emmanuel M.

Performance Analyst

Mid-Market (51-1000 emp.)

5/23/2024

"Very easy to navigate and provides me all the details I need on a cal"

5/5

What do you like best about MaestroQA?

Interface is easy to follow and offers enough filters for me to get to the exact details I need Review collected by and hosted on G2.com.

What do you dislike about MaestroQA?

Nothing comes to mind as of right now. Love it! Review collected by and hosted on G2.com.

BR

Brad R.

Mid-Market (51-1000 emp.)

10/17/2023

"MaestroQA sets the bar high for how they treat customers"

5/5

What do you like best about MaestroQA?

The software in and of itself is fantastic. It really helps our QA team get to tickets in the manner we want it to. The think we like best though, has been the hand off from Implementation to Live. Most softwares take a step back after implementation, but with MaestroQA, it was the same level of attention and detail that we received during Sales Process/Implementation. Review collected by and hosted on G2.com.

What do you dislike about MaestroQA?

There are a lot of things that require you to reach out to a CS representative to have implemented (and they are always Fantastic), but it would be nice for us to be given the reins. Review collected by and hosted on G2.com.

MD

Marbie D.

Small-Business (50 or fewer emp.)

8/8/2023

"It's good to use Maestro."

5/5

What do you like best about MaestroQA?

Real-time update of the information which givrs accurate data. Review collected by and hosted on G2.com.

What do you dislike about MaestroQA?

None so far. Everything is good for me when I use Maestro tool. Review collected by and hosted on G2.com.

AR

Anupam R.

Enterprise (> 1000 emp.)

8/10/2023

"It is easy to navigate and the user interface adapts well with the need."

5/5

What do you like best about MaestroQA?

The user interface is really convenient and powerful at the same time, I can easily navigate through data in very little time. It is time saving and vast search options give me an open platform to manoeuvre through data. It collects data as if there is any powercut or any internet flactuation I can resume my work where I left it off. Review collected by and hosted on G2.com.

What do you dislike about MaestroQA?

This tool never disappoints but if something that needs attention is sometimes we need data which is more than 3 months older and we have limitiation to search or find data within 3 months of time span. Review collected by and hosted on G2.com.

What problems is MaestroQA solving and how is that benefiting you?

In my Job requirement I need to audit the data of my teammates working under me, it helps me to audit the data as per my convenience and in the easiest way was well where I can make it easy for my teammates to understand the exact problem area by using different features provided by this tool so my team can work exactly on where correction is required. Review collected by and hosted on G2.com.

AB

Abdelkarim B.

Mid-Market (51-1000 emp.)

2/20/2024

"Practical interface"

4.5/5

What do you like best about MaestroQA?

Its simple way of previewing data, it does not need much to get used to. Review collected by and hosted on G2.com.

What do you dislike about MaestroQA?

The fact that you need to view information that are not related to scoring or tickets. Review collected by and hosted on G2.com.

UH

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

2/23/2024

"Building tomorrow's agents, today"

4.5/5

What do you like best about MaestroQA?

It's something I use every day because it's something very easy to use and to apply to my work--plus everything the program offers makes it easier on me as an agent because of how I am able to see where I went right in my interactions, and where I can grow as an agent. It also does not hurt that I have not had to call customer support for anything Review collected by and hosted on G2.com.

What do you dislike about MaestroQA?

I do not see where "ease of integration" or "ease of implementation" actually applies, so once I get more experience there, from the agent side, I will be able to determine what I like about it or not Review collected by and hosted on G2.com.

DT

Denny T.

Mid-Market (51-1000 emp.)

9/1/2023

"Review for MaestroQA"

5/5

What do you like best about MaestroQA?

In this tool, we can see and have all consolidated data which is require to perfrom audits as well as to give feedback to respected agents, which ultimately help us as team to be in sync. Review collected by and hosted on G2.com.

What do you dislike about MaestroQA?

Till date I didnt found anything which I dont like in this tool. Once you become use to the tool, it really make your life easy. 1 suggestion which i can give personally that - it would be great if we can see details/scores for multiple case in single search. Review collected by and hosted on G2.com.

JT

Jhungie T.

Mid-Market (51-1000 emp.)

2/20/2024

"Maestro Review"

5/5

What do you like best about MaestroQA?

Accessibility is on point. I can easily access reports real time Review collected by and hosted on G2.com.

What do you dislike about MaestroQA?

I dont dislike anything about maestro. It is so helpful Review collected by and hosted on G2.com.

YH

Yohannes H.

Mid-Market (51-1000 emp.)

2/20/2024

"Amazing"

5/5

What do you like best about MaestroQA?

To check how much the ticket was valued. And the notification when the ticket is %100. Review collected by and hosted on G2.com.

What do you dislike about MaestroQA?

I don't see any downside for maestro, it an amazing tool. Review collected by and hosted on G2.com.