--- title: MaestroQA Reviews meta_title: 'MaestroQA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 324 reviews by the users' company size, role or industry to find out how MaestroQA works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 324 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # MaestroQA Reviews **Vendor:** MaestroQA **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.7/5.0 **Total Reviews:** 324 ## About MaestroQA MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro ## MaestroQA Pros & Cons **What users like:** - Users value the **ease of use** of MaestroQA, enabling fast onboarding and straightforward test case development for teams. (22 reviews) - Users value the **detailed scoring system** of MaestroQA, enhancing coaching and agent performance through insightful analytics. (21 reviews) - Users value the **coaching capabilities** of MaestroQA, utilizing data to enhance agent performance and feedback. (20 reviews) - Users appreciate the **responsive coaching support** from MaestroQA, making it easier to identify agent improvement areas. (18 reviews) - Users appreciate the **helpful insights** from MaestroQA that streamline coaching and improve agent performance effectively. (12 reviews) - Evaluation Process (10 reviews) - Users find the **navigation ease** of MaestroQA instrumental for productivity, allowing quick access to necessary details. (10 reviews) - Users praise the **easy-to-use interface** of MaestroQA, highlighting its smooth workflow and efficient feedback features. (10 reviews) - Feedback System (9 reviews) - Learning (7 reviews) **What users dislike:** - Users face **usability issues** with admin settings being hard to locate, complicating the experience when accessing ticket information. (21 reviews) - Users note the **missing features** like Gong integration and screen recording, limiting functionality and user experience. (9 reviews) - Users find the **complexity of setup** in MaestroQA off-putting, requiring significant effort and careful management of interlinked features. (5 reviews) - Users find the **steep learning curve** challenging, requiring significant time and effort to master the platform. (5 reviews) - Users face **integration issues** with MaestroQA, requiring extra steps and complicating the overall usability experience. (4 reviews) - Limited Customization (4 reviews) - Difficult Setup (3 reviews) - Inadequate AI Capabilities (3 reviews) - Users find the **reporting inadequate** , as locating specific reports can be time-consuming and less intuitive. (3 reviews) - Users experience **initial difficulties** with MaestroQA's lengthy implementation and complex interdependencies between features. (3 reviews) ## MaestroQA Reviews ### 1. MQA rev **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about MaestroQA?** Easy to use, simple interface. Good functions. **What do you dislike about MaestroQA?** That the calendar on reposting tab always set up to April, when we just started using Maestro. So when I need to change dates I have to click through till November. **Recommendations to others considering MaestroQA:** I would advise it, good customer support, easy to use. Very thoughtful functionality. **What problems is MaestroQA solving and how is that benefiting you?** Problem of the bad customer service responses. Benefits of coaching agents right at in the ticket. ### 2. its a nice experience i cant complain **Rating:** 3.5/5.0 stars **Reviewed by:** Mauricio A. | Escalated Customer Support, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about MaestroQA?** the way its so clear to tell whatis what **What do you dislike about MaestroQA?** graders knock off points for no reason sometimes **What problems is MaestroQA solving and how is that benefiting you?** its benefitting me by letting me see my grades on cases so easily ### 3. All in one **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MaestroQA?** All in one. Every efficient and suitable to the need of our company. **What do you dislike about MaestroQA?** Haven't had the pleasure of being able to thorough explore **What problems is MaestroQA solving and how is that benefiting you?** As of now, we are still fresh with the application. ### 4. Very easy to use and accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Arabel C. | Teammate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2022 **What do you like best about MaestroQA?** I like how easy to understand the setup, whenever there's a new feature it is showing up **What do you dislike about MaestroQA?** I don't have anything that I dislike with maestro **What problems is MaestroQA solving and how is that benefiting you?** there's this little search bar on top where you can search wahts new and what you are looking for. Very easy and friend;y to use ### 5. Best review app : Maestro QA **Rating:** 5.0/5.0 stars **Reviewed by:** Sutapa B. | support advisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2022 **What do you like best about MaestroQA?** Everything. It has multiple options to know about my score. I also have the self-auditing option which I really like. **What do you dislike about MaestroQA?** Nothing, but I would like to have a chatting option with the auditor so that we can directly ask about the markdowns and resolve them then and there. **What problems is MaestroQA solving and how is that benefiting you?** It is giving an review of my work ### 6. Maestro is a great tool for reviewing and aligning expectations! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about MaestroQA?** Being able to apply various rubrics to tickets and the ease of reviewing and reporting. **What do you dislike about MaestroQA?** Is a bit cumbersome when it comes to searching for tickets. **Recommendations to others considering MaestroQA:** Use it! It will make your Quality control much more streamlined! **What problems is MaestroQA solving and how is that benefiting you?** Maestro makes Quality easy to apply, creating unified and cohesive messages across the org. ### 7. Maestro for Coaching **Rating:** 4.5/5.0 stars **Reviewed by:** Ronnie N. | Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** Two things; The visualisation of data and the ease and ability to create asynchronous coaching plans **What do you dislike about MaestroQA?** Having a space for leads and agent to collaborate and see notes shared in real time **What problems is MaestroQA solving and how is that benefiting you?** Many; This tool is much more than a data resources; it helps with Time Management, Efficient Use of Time, Asynchronous Learning, Data Dives ### 8. Using Maestro is a very cool experience, wherein we can find everything wrt audits. **Rating:** 5.0/5.0 stars **Reviewed by:** Divesh B. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about MaestroQA?** Best AI, UI and everything is great to use. **What do you dislike about MaestroQA?** Nothing as such but yes, maestro should have a option to see the name of the person who edit the grade after the actual grade is performed. **What problems is MaestroQA solving and how is that benefiting you?** Maestro is very helpful in sending the audits, coaching realtime. ### 9. good **Rating:** 5.0/5.0 stars **Reviewed by:** monisha b. | QA tech support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about MaestroQA?** the reporting structure. and the automated reports, and the ease of navigating and fetching relevant data **What do you dislike about MaestroQA?** Lags. Maestro gets too slow at times, making Saving grades very tedious. Also, once an engineer has been selected to grade and the ticket is graded, you can't change that agent or replace it with another one **What problems is MaestroQA solving and how is that benefiting you?** Grading engineers has become easy as it is all automated. we don't need to worry about the scoring . we have also given Managers and Leads access to it, so they can review the scores for their teams themselves, without having to come to us ### 10. It's ok, but can be a little better. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about MaestroQA?** The layout is lovely, and the dashboard is easy to read and very straightforward. **What do you dislike about MaestroQA?** Can't view Khoros tickets in the same way Zendesk ones can be viewed. **What problems is MaestroQA solving and how is that benefiting you?** It gives me clear graphs of my performance and helps to stay on track. ### 11. Pleasant **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about MaestroQA?** Metrics and breakdown of sections are very systematic **What do you dislike about MaestroQA?** Sections could be more well described and layout could be better **Recommendations to others considering MaestroQA:** Go for it! **What problems is MaestroQA solving and how is that benefiting you?** It is helping us to determine which area an agent needs to focus on and to zoom on that ### 12. Maestro QA **Rating:** 5.0/5.0 stars **Reviewed by:** Devendra Singh R. | Teammate, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about MaestroQA?** I use Maestro on a regular and it is easy to use **What do you dislike about MaestroQA?** everything is perfect and when you use it it gives exact information. **Recommendations to others considering MaestroQA:** NA **What problems is MaestroQA solving and how is that benefiting you?** Maestro gives a check of work on quality bais that your company set . ### 13. Absolutely Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about MaestroQA?** Positive Constructive criticism. Awesome! **What do you dislike about MaestroQA?** Sometimes the layout is confusing. Not much **Recommendations to others considering MaestroQA:** Good way of keeping track of your quality. **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA is solving the issue of allowing me to be able to recognize my mistakes and how to improve my services. ### 14. NA **Rating:** 5.0/5.0 stars **Reviewed by:** Devendra S. | Team mate, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about MaestroQA?** It's easy to use and I like to use on everyday **What do you dislike about MaestroQA?** I tried for long time but everything is good **Recommendations to others considering MaestroQA:** NA **What problems is MaestroQA solving and how is that benefiting you?** It gives us the quality check of our tickets and it is very usefull ### 15. Overall the experience is awesome. **Rating:** 5.0/5.0 stars **Reviewed by:** Divesh J. | Senior Esc, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about MaestroQA?** Maestro QA is exact what tool we are looking for. **What do you dislike about MaestroQA?** There is nothing to dislike about maestro as ut covers everything. **What problems is MaestroQA solving and how is that benefiting you?** Every single problem is solved by maestro qa. ### 16. MaestroQA is very helpful and easy to access. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about MaestroQA?** Easy to check and monitor my QA reviews and make sure to improve my markdowns. **What do you dislike about MaestroQA?** Nothing at all, everything is awesome! Easy to check and monitor my QA reviews and make sure to improve my markdowns. **What problems is MaestroQA solving and how is that benefiting you?** Easy to check and monitor my QA reviews and make sure to improve my markdowns. ### 17. This tool is very helpful to get feedback on areas of improvements. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** I like the honest feedback we received from the grating team. **What do you dislike about MaestroQA?** The miscommunication on old confluence and not leaving enough room to make mistakes. **What problems is MaestroQA solving and how is that benefiting you?** I like the I can keep in check myself at all time. ### 18. Communication With Ease. **Rating:** 5.0/5.0 stars **Reviewed by:** Sandel G. | Membership Specialist., Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about MaestroQA?** The equilibrium in the interface, visually balanced, and easy to navigate. Your time will not be wasted. **What do you dislike about MaestroQA?** I feel good with the interface... I don't think there is something bad... maybe I can say how space has been handled, it could be more visually comfortable because if you don't know how to use it, at first sight, you might fell ''this is too much'', where can I go? where do I need to go? Maybe they can play with the visual path. One of the columns of Web design is the manipulation of the viewer sight, where you want to take the user, so they can feel at home, for example, Google's Page (not their browser). That's the only thing I can maybe have an opinion about something out of the equilibrium. It's Maestro's House, lead the way. **Recommendations to others considering MaestroQA:** To every person that desires to have an organized interface, and every company as well. I strongly believe that Maestro has the strength to be on the market competition out there. **What problems is MaestroQA solving and how is that benefiting you?** My metrics, knowledge of where my flaws or lack of professionalism sometimes lie, so I have the capability to aim and improve. Really versatile and dynamic in terms of communication with other agents and supervisors and leaders. On the other hand, updates come in a flash, and a cool feature I like the most is that, if you get feedback from a Lead or supervisor for your behavior on a call for example of any other position, you have the ability to APPEAL. Your voice matter as well. Of course, you need to have the right arguments to bolster your allegations. ### 19. F*cking Ah-mazing Product & Team **Rating:** 5.0/5.0 stars **Reviewed by:** MaShari W. | CSG Enablement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about MaestroQA?** It's really hard to choose just one thing that I love best about the MaestroQA product or team because they're both truly ah-mazing! But reflecting on where we were before MaestroQA, the easy-to-use automations the product offers have reduced so much time and effort for our team. **What do you dislike about MaestroQA?** Unfortunately, you can not add the agents to all appropriate grader and agent groups in one seamless action. This might be more case-specific for our team, but we're adding all new agents as graders so they can evaluate their tickets with the trainer during onboarding with our rubric. **What problems is MaestroQA solving and how is that benefiting you?** We've heightened the team's awareness surrounding quality by using MaestroQA and enriched our feedback conversations surrounding customer experience. In addition, we use the insights gleaned to design and package training content. We also saw benefits we'd never anticipated when we selected the tool and managed to make them feel more connected, given we've worked remote during COVID. **Official Response from Leah Kovach:** > MaShari - thanks so much for your ah-mazing review :) Love to hear your positive feedback. We just launched Self Review so that agents can more easily grade their own tickets, hope it helps! ### 20. Maestro is a game-changer **Rating:** 5.0/5.0 stars **Reviewed by:** Eric K. | Technical Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2021 **What do you like best about MaestroQA?** We love the ability to see tickets and grading side-by-side, sending scores straight to our agents, and utilizing Maestro as a training tool when someone's brand new. **What do you dislike about MaestroQA?** At times, formatting between Zendesk and Maestro don't jive. So the view of the ticket in Maestro looks a little different than what's in Zendesk's main app with embedded hyperlinks, images etc. **Recommendations to others considering MaestroQA:** If you're using spreadsheets to provide quality assurance for your support team, get MaestroQA. If you don't have quality assurance for your support team currently, get MaestroQA. **What problems is MaestroQA solving and how is that benefiting you?** We are able to grade more efficiently. Our previous spreadsheet grading took us more than twice the time it does in Maestro. Our agents also love the transparency and ease of use for receiving their grades. Maestro also is giving us the ability to get our new trainees taking real tickets in real-time, but with a grade before they send it off to our customers. ### 21. QA Software for Support Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2021 **What do you like best about MaestroQA?** The features and functionality. It's really robust, there's a lot you can do with it. I love that it also allows for automating pretty much everything so as an administrator once you have everything set up, it's pretty smooth sailing. I also really like the coaching forms, they allow for streamlining 1 on 1s with agents. And in general, agent visibility into the experience. The way ticket searching works, it's also great for off brand use. **What do you dislike about MaestroQA?** It can be a bit confusing to use at first. There a lot of features and options and it's not really intuitive on how to use them. I've also found some of their how-tos don't really provide a ton of clarity so it still requires reaching out to your rep. Nor nessessarily on Maestro, but locating tickets to calibrate can still be a bit difficult since these would need to found manually and rely on your CRM tagging to find them without looking through a ton. **Recommendations to others considering MaestroQA:** Worth the trial! **What problems is MaestroQA solving and how is that benefiting you?** Previously we did all QA through spreadsheets, we had no unifying system or data other than what existed there. This really streamlines the entire process so you can focus on the actual QA process rather than the logistics or how to do it. We've found it's really helped agents improve and has allowed them to be involved in the process as well through Maestro's dashboard and coaching forms. It's made everything more collaborative and less scary for everyone on the team. ### 22. Great user interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about MaestroQA?** What I like is that it is able to show all the ticket history from Zendesk and the scorings are more detailed. **What do you dislike about MaestroQA?** What I don't like would be the limited integration from Okta. It is possible to login via Zendesk (but sometimes it has errors). **What problems is MaestroQA solving and how is that benefiting you?** It is great in tracking the scores of the agents. ### 23. Excellent QA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about MaestroQA?** Maestro has been a helpful tool for our customer support team. We have rubrics established for each workgroup, and Maestro makes it easy to grade and provide our teams with feedback. **What do you dislike about MaestroQA?** The reporting is pretty good right now, but I know there is work being done to build it out. I'm looking forward to improvements in the graphics/dashboards for QA reporting. **Recommendations to others considering MaestroQA:** I really like the ability in Maestro to automate so much of the QA grading and reporting process. It has been so helpful for our team, and allowed us to really drill into the experience we were providing our customers to make sure that we were providing a consistent experience across the board and providing coaching when it was less than this. Their CSM support was very helpful in meeting with us regularly to ensure everything was set up exactly how we needed it. He gave us recommendations as well, when we weren't sure how to set up in the best way. **What problems is MaestroQA solving and how is that benefiting you?** Before MaestroQA, we didn't have an easy system for processing QA feedback for our representatives. With Maestro, we have set up automations for each work group. Our QA specialist is able to grade the work of our team on a scheduled cadence, and then Maestro allows them to send valuable actionable feedback. The rubrics have made it easy to automate the scoring within Maestro for each rep's performance based on the weighting we want each aspect of the rubric to have. The rubrics also have an option to have un-weighted items on the rubric so we can still grade and track certain items without it affecting an individual representative's score.. ### 24. Better insights into agent and client experience **Rating:** 4.0/5.0 stars **Reviewed by:** Emily M. **Reviewed Date:** February 02, 2021 ### 25. Comprehensive and User-Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Anj C. | Happy Ambassador, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about MaestroQA?** The MaestroQA has helped me view all of the details of tickets being reviewed and I can easily navigate through the tabs and click there is. **What do you dislike about MaestroQA?** Maybe it would be good to have boldface fonts for the headers for more effortless reading; aside from that, everything is perfect to me! **Recommendations to others considering MaestroQA:** If you are looking for a simple yet reliable platform that will help you improve your business, MaestroQA is the solution! **What problems is MaestroQA solving and how is that benefiting you?** The MaestroQA helps us view the details of the tickets needing improvement based on specific quality standards. As the evaluator can leave a comment in each of the items reviewed, it helps us understand better how to improve the tickets. ### 26. Maestro OG **Rating:** 4.5/5.0 stars **Reviewed by:** Diana D. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2020 **What do you like best about MaestroQA?** Always thinking Head and customer service is the best even though they have been grown exponentially, they are still cool and responsive **What do you dislike about MaestroQA?** prices are high for small nonprofits organizations **What problems is MaestroQA solving and how is that benefiting you?** streamline and transparency with QA ### 27. Easy to navigate and review. **Rating:** 5.0/5.0 stars **Reviewed by:** Kris S. | Support Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2021 **What do you like best about MaestroQA?** Transparency of the user interface. It is easy to check and understand scores. **What do you dislike about MaestroQA?** Ability to self-review. I think it may be coming soon. **Recommendations to others considering MaestroQA:** It's very easy to get used to so no complicated training is needed. It has a very easy and clear to read interface, making it a very powerful tool to help teams across the Company do their jobs best. **What problems is MaestroQA solving and how is that benefiting you?** I am able to track my progress and stay on top of key areas of improvement. ### 28. Excellent feedback tool for large organizations. **Rating:** 5.0/5.0 stars **Reviewed by:** César S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about MaestroQA?** I like how easily my grader can click and select sentences within my chat and, just as easily, add annotations. Their layout is easy to understand and fairly intuitive. The main page's UX feels intuitive and the data sets derived from your grades feels like a really helpful pace and progress check at a quick glance. Even beyond that glance, exploding that data set further for more insight is also helpful. **What do you dislike about MaestroQA?** The number of clicks needed to finally get to my review can be tedious and was confusing at first. I just want to read my notes right away, not go through three pages to finally click on the folder to view detailed notes. But, all in all, that was my only complaint. **Recommendations to others considering MaestroQA:** It has a bit of a learning curve to it, to be frank. However, after a review and going over documentation on my own, it was a cinch to move through. That said, on the reviewer side, it looks to be a solid tool that allows the easy and intuitive feedback on your reviews and scores. The data portion of it that graphs and averages your scores over time is also helpful. All in all, this is my first time seeing such a great learning and grading tool. Even when I sit in on the auditor's end, it still feel intuitive to watch happen. **What problems is MaestroQA solving and how is that benefiting you?** Quality control of chat support can get tricky because of multiple annotations across the whole chat. Maestro avoids repetition among annotations, allows a lot of flexibility in reviews, and offers great, conversational feedback right away by linking within the review where I can locate further information. I mentioned this earlier but the matter of turning those reviews into data sets is awesome too. ### 29. Great tools for Team Quality assessments **Rating:** 5.0/5.0 stars **Reviewed by:** Tony V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about MaestroQA?** Great reporting, usability, and team collaboration tools that help our organization to keep a neat, organized, and streamlined evaluation process. Out evaluations are accessible to the agent and can see and action feedback based on the parameters we have set and nicely integrates with our ticketing system tool. Calibrations capabilities come very handy when evaluating cross-region teams as it allows us to have e much more holistic view of any negative practices our team might be incurred on. The flexibility of creating rubrics to have different evaluation perspectives and filters have made our reporting and evaluation efforts much easier in handling different aspects of our team and to separate different product needs. **What do you dislike about MaestroQA?** I have not been able to spot deficiencies at this point. Exporting reports and perhaps a more personalized experience in terms of saving search filters could be something to improve. Another thing I would like to see is a way to access grades with fewer clicks. Sometimes this could be a little time-consuming but I may be missing something. The integration with Zendesk might also be improved in my opinion in the way it is presented in comparison to how Zendesk tickets display the history of the conversation. Zendesk displays newest to oldest and Maestro view goes all the way around. **Recommendations to others considering MaestroQA:** Maestro QA is a great tool for QA, comprehensive and **What problems is MaestroQA solving and how is that benefiting you?** We have a very good chance of spotting negative trends in our advocates which helps us redefining our internal processes and tackle opportunity areas in a very efficient and localized manner. ### 30. Great platform to use when grading the team work and achievements. **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about MaestroQA?** I've used Maestro for one year and it's an accessible and easy to use platform that takes you to every function smoothly. What I like the most is that you guys are always open to receive comments and impressions from the users. I had the opportunity to test a new recent recording function with Zendesk and Maestro where I had to download a plugin and record my screen while solving some tickets. We were prevented that the computer could perform slowly when recording but it worked great and I did not have any issue. I must say that I didn't have enough information at the beginning to use the new function so I had to try it and see how it went. I would have preferred to have a wider explanation and more details in the "Learn more" button but it worked well in the end. Since I wasn't sure how to use it, I just decided to refresh Zendesk and then a pop-up appeared to start recording (but that was something I didn't know, I think I was lucky). As a suggestion, more clear instructions on this specific function would be great for newbies like me. The initial tour that the platform provides is also very helpful and a great way to learn how to use it. **What do you dislike about MaestroQA?** I consider UI design could be improved with more attractive colors. I understand that every brand has a specific identity, however, a more diverse pallet could be a great way to keep the user's attention while working on the platform. **Recommendations to others considering MaestroQA:** This is a great tool to have more visibility about how your team is working and how to get your achievements and purposes as a company. **What problems is MaestroQA solving and how is that benefiting you?** I use MAestroQA to be qualified by another member of my team according to some specific criteria. During the quarter I must check the scores that I get and discuss it in case I have additional questions or comments. ### 31. Effective customer experience checker **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about MaestroQA?** I get to see all my scores and progress over the past weeks and see where I can improve more or what I should or shouldn't be doing on every engagement. **What do you dislike about MaestroQA?** Initially, I would look at all the scores I've had over the past weeks and months, but sadly viewing my home dashboard doesn't reflect that I've opened my Maestro account; thus, not making it look like I take note of mistakes I've had on past customer engagements. **Recommendations to others considering MaestroQA:** It's a great tool **What problems is MaestroQA solving and how is that benefiting you?** I wouldn't say it's a problem but more of like monitoring how I engage and communicate with customers, ensuring quality and excellent customer experience. ### 32. MaestroQA streamlines the QA process. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about MaestroQA?** The integration with Zendesk helps improve efficiency. Graders do not need to search for tickets! The annotation and macro personalization features are outstanding as well! **What do you dislike about MaestroQA?** Wish there were automation functionality for the reporting. Also would love for us to be able to place our team logo inside of Maestro. **What problems is MaestroQA solving and how is that benefiting you?** Associate engagement- having a performance dashboard and documented coaching sessions provide ownership for improvement Robust reporting - the ability to carve data based on various attributes is super helpful and allows us to showcase the results as quality and c-sat are corporate OKRs. A place to call home for documenting coaching sessions and setting goals. ### 33. Master For Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Raman P. | Squad Lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about MaestroQA?** Easy to check the reports and we can also coach the SA in the same tool. **What do you dislike about MaestroQA?** A little slow could work faster for report generation **Recommendations to others considering MaestroQA:** The best tool for quality audits and coaching. You can also do weekly or daily quality assignments here. **What problems is MaestroQA solving and how is that benefiting you?** Quality Audits, Coaching, Reporting. ### 34. MaestroQA **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie C. | Member Support Apparel Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about MaestroQA?** I like that MaestroQA provides a great way to let our agents know how they are doing in their interactions with members. **What do you dislike about MaestroQA?** I haven't used it enough yet to find a flaw. **What problems is MaestroQA solving and how is that benefiting you?** We are finding ways for our agents to improve and it's easy to find that feedback. ### 35. Maestro is perfect for grading and providing constructive feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Andreea D. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about MaestroQA?** User friendly and easy to navigate. Allows providing feedback in a special section. Useful quality trends for monitoring performance. **What do you dislike about MaestroQA?** Can't think of any right now. I am generally satisfied with what it has to offer. **What problems is MaestroQA solving and how is that benefiting you?** Coaching and providing feedback based directly on the tickets. **Official Response from Leah Kovach:** > Andreea - thanks so much for your review! Love that constructive feedback is top of mind. ### 36. Unlocking insights **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2020 **What do you like best about MaestroQA?** MaestroQA has given me and my team the opportunity to support our CX team in a new way. We have complete control over our rubrics, and can have these be in line with our company goals as well as our customer needs. Reporting allows you to dig into your grades and really pull out your focus areas, pair that with the coaching tools and you’ve got a plan for improvement at your fingertips incredibly quickly. **What do you dislike about MaestroQA?** It would be great to be able to customise the ticket review pdf export format a little more to make sure it’s really user friendly to read. It would also be great to be able to customise the axis and colours of the graphs in reporting rather than needing to export raw data to do that. Minimal things on the whole, the software is great. **Recommendations to others considering MaestroQA:** Highly recommend. Using MaestroQA on a daily basis is effortless. New features and tools are frequently made available, with improvement always at the forefront of what they do. You’ll be hard pressed to find folks as passionate about quality as MaestroQA and it shows. Their support is top notch and no question is too big for them. **What problems is MaestroQA solving and how is that benefiting you?** What aren’t we able to solve! From knowledge gaps to efficiency issues, we have visibility over everything. We’re focusing heavily on gaps in training using non-scoring sections of our rubrics. On a monthly basis we can pull that data and see what our next training plan needs to be. ### 37. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Diogenes J. | Customer Service Agent, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about MaestroQA?** I can see my QA score in detail information. **What do you dislike about MaestroQA?** 10 Out 10 So far, It is a great tool to stay on top of your QA scores and feedback to improve. **What problems is MaestroQA solving and how is that benefiting you?** It helps me stay on top of my QA performance. Very beneficiary to maintain exceeding expectations. ### 38. This site helps us to check how we are doing on our chats and they were able to give feedbacks on it **Rating:** 5.0/5.0 stars **Reviewed by:** Neil L. | Customer support, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2021 **What do you like best about MaestroQA?** We can file an appeal on the grade given **What do you dislike about MaestroQA?** When the appeal requested did not accept **Recommendations to others considering MaestroQA:** Continue to use this site at it helps them **What problems is MaestroQA solving and how is that benefiting you?** It helps us to improve more on giving excellent customer experience through our grader's feedback. ### 39. MaestroQA Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2021 **What do you like best about MaestroQA?** It allows you to keep track of your performance levels while assisting members and how to continuously improve to be successful **What do you dislike about MaestroQA?** QA scores change from one to the next and if you score unsatisfactory on one score it takes a substantially high score to get back to the same satisfactory level you where you started **What problems is MaestroQA solving and how is that benefiting you?** I benefit from MaestroQA by continuing to grow and learn from what the QA team feedback provides based on my scores ### 40. Love Maestro QA **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about MaestroQA?** I love how quick and easy it is to grade tickets. Getting it implemented was not too bad although with Salesforce things are a little clunky. Everyone that we worked with from Sales, Customer Success and Support have been wonderful and easy to work with. We knew we were making the right call to go with Maestro as we investigated other solutions and that still remains true now that we have gotten things rolling. Highly recommended ! **What do you dislike about MaestroQA?** There are a few limitations we ran into like not being able to edit a scorecard once tickets are graded **What problems is MaestroQA solving and how is that benefiting you?** Our QA process used to be super manual and time consuming. Beyond that, we didn't have reporting around it so we would have had a hard time seeing trends and being able to coach on certain feedback over time. ### 41. Maestro - A versatile tool **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam S. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2021 **What do you like best about MaestroQA?** Maestro is an excellent tool, it is very user friendly, we can easy to navigate things in maestro. **What do you dislike about MaestroQA?** Whenever we put any keywords in the searchbox, it's not showing any results in dropdown until we click on the search button. **Recommendations to others considering MaestroQA:** N/a **What problems is MaestroQA solving and how is that benefiting you?** We use maestro for quality audits and reporting, the maestro is all-in-one tool. You can do multiple things like fetching reports, doing quality audits, manage your data, etc. **Official Response from Leah Kovach:** > Thanks so much for your review, Shivam! Love that your team is using the "all in one" approach. ### 42. G2 Review for MaestroQA **Rating:** 5.0/5.0 stars **Reviewed by:** Bea A. | Customer service associate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about MaestroQA?** I like that QAs are really giving their feedback precisely. **What do you dislike about MaestroQA?** Most of the time, QA's site tends to be slow. **What problems is MaestroQA solving and how is that benefiting you?** QA makes sure that I am aligned with the process without compromising my connection with my customers. ### 43. Handy and conveniently helpful tool to monitor my evaluations. **Rating:** 5.0/5.0 stars **Reviewed by:** Clifford James L. | Associate Customer Advocate, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2021 **What do you like best about MaestroQA?** The bar chart that shows the monthly average **What do you dislike about MaestroQA?** The bar chart does not sync with my latest QAs sometimes **What problems is MaestroQA solving and how is that benefiting you?** Coaching opportunities solved by checking tickets I got evaluated on from time-to-time ### 44. Great and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about MaestroQA?** I like the ease of navigating Meastro. The clarity and the straightforward use of the rubric. **What do you dislike about MaestroQA?** When I need to search for particular ticket its not easy to find it in the search. **Recommendations to others considering MaestroQA:** Easy to use, comprehensive, adaptable to our needs. **What problems is MaestroQA solving and how is that benefiting you?** We use this to process quality assurance for customer service agents. Its a great way to monitor the quality of the service we provide to our customers. ### 45. I love the UI **Rating:** 5.0/5.0 stars **Reviewed by:** Ishmaeyl D. | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about MaestroQA?** I like how the interface is very user friendly and it allows me to know where I am and how I can approve my work ethic. **What do you dislike about MaestroQA?** Maybe an email with a preview of the QA and it it offers you to see the full thing by accessing the website. **Recommendations to others considering MaestroQA:** Use Maestro it is amazing and will defiantly change the work flow and quality of life, it has personally helped me get better at my job and allowed me to know what I need to work on on my day to day task while helping customers. I would recommend this product to any company trying to improve the customer service rating and help there employees become not only better but would like to be better. MastertroQA is the type of feedback every employee needs, this helps us not feel micromanaged but that we are actually doing are jobs well and we are getting tips on how we on the customer service front line can improve. Personally I look at my QA every week to see how I am doing and what I can improve on. If you believe in your company and that the customer is always right I would maybe the investment and join MaestroQA, allow them to help you. **What problems is MaestroQA solving and how is that benefiting you?** Customer efficiency, work ethic, and it lets me know how I am doing on a weekly basis. When helping customers sometimes things can be fast paced, MaestroQA allows me to slow down and see how I helped the customer and how I can improve on the information I'm providing as well as the customer service. ### 46. QA Analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about MaestroQA?** The coaching tab is very useful addition to my syncs with agents. I like that I can look up an agents score and grades and any feedback that the rest of my team has given (Since we all grade a little bit of everything). I like that I can keep tabs on my previous meetings in one place and then, I can share them with their Team Leads. I also really like that I can do almost all of my work on one platform. It links to Zendesk seamlessly and pull up changes to macros. **What do you dislike about MaestroQA?** I wish it was a little easier to delete a block of assignments (for when I accidentally send out AN automation). I also wish there was more instruction on reporting so you can really customize it. Potentially having a tutorial or guide on how best to utilize it would be helpful. **Recommendations to others considering MaestroQA:** I recommend using it if you're looking for a way to combine coaching and quantitative data. Its a great resource for improving everyday work. **What problems is MaestroQA solving and how is that benefiting you?** I use Maestro QA to solving the problem of customer satisfaction. We also use it to make sure all our agents are handling their workload to the best of their ability. We use it to coach and find opportunities/training that our agents need to be the best at what they do. We've been able to identify unclear policies and also recognize agents for work well done. ### 47. Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about MaestroQA?** MaestroQA offers an intuitive platform with clear navigation. Creating scoring rubrics is an extremely easy process and can be customized to your liking. Reporting varies from broad to granular and meets all our expectations. Customer support is always readily available and our questions are answered in a timely manner with step-by-step instructions when needed. Help articles are posted on a regular basis and offer insight to new and updated features, which we really appreciate as well. **What do you dislike about MaestroQA?** Sharing scored rubrics with agents can be confusing at times. There are multiple ways to perform actions which creates inconsistencies amongst the wider team. While reporting as a whole is almost perfect, it would be great to have the option to review trends over time without calculating it manually. **Recommendations to others considering MaestroQA:** If you're looking for a platform with stellar customer support - MaestroQA will meet your needs! **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA provides our large customer service team with the ability to be graded fairly. Calibrations have proved to be key in ensuring our global team is providing consistent feedback and scores. ### 48. Absolutely great tool with all views of data on the home page. **Rating:** 5.0/5.0 stars **Reviewed by:** Cade V. | T, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about MaestroQA?** The exports and views on the home page!! **What do you dislike about MaestroQA?** At the moment, my experience is great!!! **Recommendations to others considering MaestroQA:** I would highly recommend Maestro for all coaching needs in any organization! **What problems is MaestroQA solving and how is that benefiting you?** Quality management and coaching! ### 49. I can see clearly my strengths and weaknesses **Rating:** 5.0/5.0 stars **Reviewed by:** Glenn C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about MaestroQA?** It is very detailed and you can see at a glance where you need to improve. I also like the fact that it has a plain view, nothing complicated on the user-interface. **What do you dislike about MaestroQA?** Sometimes tickets that have been reviewed from the past week appears again on the current week. It would be best if this kind of situation be lessen **Recommendations to others considering MaestroQA:** This service from maestroQA is highly recommended, this simple tool can help manage employees performance and review where needs to improve. **What problems is MaestroQA solving and how is that benefiting you?** I mainly use it to review my performance for the week. It helps me see where I need to work on and balance where I am good at. ### 50. AWESOME! **Rating:** 5.0/5.0 stars **Reviewed by:** Rejoice A. | advisor, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about MaestroQA?** Easy to read and navigate and easy to read **What do you dislike about MaestroQA?** there should be an easier integration so you can navigate in and out of tickets **Recommendations to others considering MaestroQA:** Easier navigation between grades and time frame **What problems is MaestroQA solving and how is that benefiting you?** helps great good and specific feed back for my progress ## MaestroQA Discussions - [Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?](https://www.g2.com/discussions/33453-aside-from-the-bar-graph-that-shows-after-you-signed-in-are-there-any-other-charts-that-i-can-change-into) - 1 comment, 1 upvote - [Are you guys still testing the recording function?](https://www.g2.com/discussions/33426-are-you-guys-still-testing-the-recording-function) - 1 comment, 1 upvote - [View MaestroQA pricing details and edition comparison](https://www.g2.com/products/maestroqa/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-30+18%3A25%3A34+-0500&secure%5Bsession_id%5D=2a3c0c79-c78e-48fb-90df-6e5a0693b14a&secure%5Btoken%5D=d4ac032eccbfa04f13523b2e4ef69184c82795feb79afef9bb11ba8ec53999db&format=llm_user) ## MaestroQA Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Helpshift](https://www.g2.com/products/helpshift/reviews) - [HubSpot CRM Integration for Jira](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) - [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [ServiceNow Integration Hub](https://www.g2.com/products/servicenow-integration-hub/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## MaestroQA Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Channel** - Security - Omnichannel - Privacy - Anonymity **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top MaestroQA Alternatives - [evaluagent](https://www.g2.com/products/evaluagent/reviews) - 4.5/5.0 (439 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,453 reviews)