--- title: MaestroQA Reviews meta\_title: 'MaestroQA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 325 reviews by the users' company size, role or industry to find out how MaestroQA works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 325 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### MaestroQA Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of MaestroQA, enabling fast onboarding and straightforward test case development for teams. [(22 mentions)](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1346718&qs=pros-and-cons#reviews) Users value the **detailed scoring system** of MaestroQA, enhancing coaching and agent performance through insightful analytics. [(21 mentions)](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1347022&qs=pros-and-cons#reviews) Users value the **coaching capabilities** of MaestroQA, utilizing data to enhance agent performance and feedback. [(20 mentions)](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1346774&qs=pros-and-cons#reviews) Users appreciate the **responsive coaching support** from MaestroQA, making it easier to identify agent improvement areas. [(18 mentions)](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1348762&qs=pros-and-cons#reviews) Users appreciate the **helpful insights** from MaestroQA that streamline coaching and improve agent performance effectively. [(12 mentions)](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1346612&qs=pros-and-cons#reviews) Users face **usability issues** with admin settings being hard to locate, complicating the experience when accessing ticket information. [(21 mentions)](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1346441&qs=pros-and-cons#reviews) Users note the **missing features** like Gong integration and screen recording, limiting functionality and user experience. [(9 mentions)](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1348915&qs=pros-and-cons#reviews) Users find the **complexity of setup** in MaestroQA off-putting, requiring significant effort and careful management of interlinked features. [(5 mentions)](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1347823&qs=pros-and-cons#reviews) Users find the **steep learning curve** challenging, requiring significant time and effort to master the platform. [(5 mentions)](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1346930&qs=pros-and-cons#reviews) Users face **integration issues** with MaestroQA, requiring extra steps and complicating the overall usability experience. [(4 mentions)](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1348794&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of MaestroQA ##### 1. Ease of Use Users value the **ease of use** of MaestroQA, enabling fast onboarding and straightforward test case development for teams. [ See 22 mentions ](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1346718&qs=pros-and-cons#reviews) See Related User Reviews ![sunkara a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sunkara a.") SA sunkara a. Mid-Market (51-1000 emp.) 5.0/5 "MaestroQA Streamlines QA with Intuitive Scorecards, Coaching" What do you like about MaestroQA? MaestroQA has been a very effective tool for our quality assurance process. The platform is intuitive, easy to navigate, and allows us to conduct stru ![Grigor B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Grigor B.") GB Grigor B. Mid-Market (51-1000 emp.) 4.0/5 "An easy-to-use QA platform" What do you like about MaestroQA? In the past year, MaestroQA has updated the interface quite dramatically, making it way more user friendly. ##### 2. Scoring System Users value the **detailed scoring system** of MaestroQA, enhancing coaching and agent performance through insightful analytics. [ See 21 mentions ](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1347022&qs=pros-and-cons#reviews) See Related User Reviews ![sunkara a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sunkara a.") SA sunkara a. Mid-Market (51-1000 emp.) 5.0/5 "MaestroQA Streamlines QA with Intuitive Scorecards, Coaching" What do you like about MaestroQA? MaestroQA has been a very effective tool for our quality assurance process. The platform is intuitive, easy to navigate, and allows us to conduct stru ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Go to tool for analysing your performance" What do you like about MaestroQA? The best thing about MaestroQA is its interface, which has a basic colour combination of blue, black and white, making it highly appealing to the eye. ##### 3. Coaching Users value the **coaching capabilities** of MaestroQA, utilizing data to enhance agent performance and feedback. [ See 20 mentions ](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1346774&qs=pros-and-cons#reviews) See Related User Reviews ![Cyrill T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cyrill T.") CT Cyrill T. Mid-Market (51-1000 emp.) 5.0/5 "MaestroQA Turns QA into Data-Driven Coaching with Seamless Zendesk & Salesforce Integrations" What do you like about MaestroQA? What’s great about MaestroQA is that it stops treating quality reviews like a simple "pass/fail" test and turns them into a way to actually coach peop ![sunkara a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sunkara a.") SA sunkara a. Mid-Market (51-1000 emp.) 5.0/5 "MaestroQA Streamlines QA with Intuitive Scorecards, Coaching" What do you like about MaestroQA? MaestroQA has been a very effective tool for our quality assurance process. The platform is intuitive, easy to navigate, and allows us to conduct stru ##### 4. Coaching Support Users appreciate the **responsive coaching support** from MaestroQA, making it easier to identify agent improvement areas. [ See 18 mentions ](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1348762&qs=pros-and-cons#reviews) See Related User Reviews ![Cyrill T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cyrill T.") CT Cyrill T. Mid-Market (51-1000 emp.) 5.0/5 "MaestroQA Turns QA into Data-Driven Coaching with Seamless Zendesk & Salesforce Integrations" What do you like about MaestroQA? What’s great about MaestroQA is that it stops treating quality reviews like a simple "pass/fail" test and turns them into a way to actually coach peop ![sunkara a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sunkara a.") SA sunkara a. Mid-Market (51-1000 emp.) 5.0/5 "MaestroQA Streamlines QA with Intuitive Scorecards, Coaching" What do you like about MaestroQA? MaestroQA has been a very effective tool for our quality assurance process. The platform is intuitive, easy to navigate, and allows us to conduct stru ##### 5. Helpful Users appreciate the **helpful insights** from MaestroQA that streamline coaching and improve agent performance effectively. [ See 12 mentions ](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1346612&qs=pros-and-cons#reviews) See Related User Reviews ![Cyrill T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cyrill T.") CT Cyrill T. Mid-Market (51-1000 emp.) 5.0/5 "MaestroQA Turns QA into Data-Driven Coaching with Seamless Zendesk & Salesforce Integrations" What do you like about MaestroQA? What’s great about MaestroQA is that it stops treating quality reviews like a simple "pass/fail" test and turns them into a way to actually coach peop DL Demonica L. Enterprise (\> 1000 emp.) 5.0/5 "It is very easy to understand and use!" What do you like about MaestroQA? I like that im able to see what needs to be improvement. I like that you can use the links to take you exactly where the improvement needs. It also gi ### 5 Cons or Disadvantages of MaestroQA ##### 1. Usability Issues Users face **usability issues** with admin settings being hard to locate, complicating the experience when accessing ticket information. [ See 21 mentions ](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1346441&qs=pros-and-cons#reviews) See Related User Reviews ![Cyrill T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cyrill T.") CT Cyrill T. Mid-Market (51-1000 emp.) 5.0/5 "MaestroQA Turns QA into Data-Driven Coaching with Seamless Zendesk & Salesforce Integrations" What do you dislike about MaestroQA? It’s a robust engine, but you have to be willing to put in the work upfront to get it running smoothly. If you want something simple and pretty right ![sunkara a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sunkara a.") SA sunkara a. Mid-Market (51-1000 emp.) 5.0/5 "MaestroQA Streamlines QA with Intuitive Scorecards, Coaching" What do you dislike about MaestroQA? The main drawbacks are occasional performance lags, limited dashboard customization, and the initial learning curve for new users. Improving system sp ##### 2. Missing Features Users note the **missing features** like Gong integration and screen recording, limiting functionality and user experience. [ See 9 mentions ](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1348915&qs=pros-and-cons#reviews) See Related User Reviews ![Giridhar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giridhar R.") GR Giridhar R. 4.5/5 "Simplifies Mobile Automation with Speed and Ease" What do you dislike about MaestroQA? I think one area for improvement in MaestroQA is the soft assertion support. Having more flexible and built-in soft asserts would help validate multip ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Elevated QA Program with Maestro" What do you dislike about MaestroQA? Some of the admin settings aren't intuitive to locate, or require some extra steps/clicks. Ongoing administration is quite lightweight overall, so thi ##### 3. Complexity Users find the **complexity of setup** in MaestroQA off-putting, requiring significant effort and careful management of interlinked features. [ See 5 mentions ](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1347823&qs=pros-and-cons#reviews) See Related User Reviews ![Cyrill T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cyrill T.") CT Cyrill T. Mid-Market (51-1000 emp.) 5.0/5 "MaestroQA Turns QA into Data-Driven Coaching with Seamless Zendesk & Salesforce Integrations" What do you dislike about MaestroQA? It’s a robust engine, but you have to be willing to put in the work upfront to get it running smoothly. If you want something simple and pretty right ![Jorge V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge V.") JV Jorge V. Enterprise (\> 1000 emp.) 5.0/5 "Maestro QA Updated Review " What do you dislike about MaestroQA? We're working on refining our AII generation models to deliver more robust and intelligent outputs, ultimately boosting the platform's overall capabil ##### 4. Steep Learning Curve Users find the **steep learning curve** challenging, requiring significant time and effort to master the platform. [ See 5 mentions ](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1346930&qs=pros-and-cons#reviews) See Related User Reviews ![Cyrill T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cyrill T.") CT Cyrill T. Mid-Market (51-1000 emp.) 5.0/5 "MaestroQA Turns QA into Data-Driven Coaching with Seamless Zendesk & Salesforce Integrations" What do you dislike about MaestroQA? It’s a robust engine, but you have to be willing to put in the work upfront to get it running smoothly. If you want something simple and pretty right ![Jorge V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge V.") JV Jorge V. Enterprise (\> 1000 emp.) 5.0/5 "Maestro QA Updated Review " What do you dislike about MaestroQA? We're working on refining our AII generation models to deliver more robust and intelligent outputs, ultimately boosting the platform's overall capabil ##### 5. Integration Issues Users face **integration issues** with MaestroQA, requiring extra steps and complicating the overall usability experience. [ See 4 mentions ](https://www.g2.com/products/maestroqa/reviews?filters%5Bsentiment_snippet%5D=1348794&qs=pros-and-cons#reviews) See Related User Reviews ![Dhana S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhana S.") DS Dhana S. Small-Business (50 or fewer emp.) 4.0/5 "Excellent Tool for Analyzing Customer Interactions" What do you dislike about MaestroQA? Lot of limitations when it comes to integration ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Elevated QA Program with Maestro" What do you dislike about MaestroQA? Some of the admin settings aren't intuitive to locate, or require some extra steps/clicks. Ongoing administration is quite lightweight overall, so thi ![Harshani A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshani A.") HA Harshani A. Quality Analyst Mid-Market (51-1000 emp.) 8/1/2024 "An ideal tool for Quality Analysts" 5/5 What do you like best about MaestroQA? MaestroQA is a tool for grading tickets; its user interface, which uses few colours, makes it particularly appealing to use. I've been using MaestroQA for the past 2.5 years; first as an agent, monitoring my quality scores, and now as a Quality Analyst, doing all of the grading. It comes with several features that make grading a simple process. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? The only thing I dislike is that we cannot download our grading progress in CSV/PDF format. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? I've been using MaestroQA for the past 2.5 years, and it's an excellent tool for performing audits as well as grading. It's simple to use, with simple features. The grading process is also extremely straightforward and it even shows how long it takes us to finish a grade. Grading on MaestroQA does not require any training because the user can discover about all of the available features just by exploring the platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 8/12/2024 "Go to tool for analysing your performance" 5/5 What do you like best about MaestroQA? The best thing about MaestroQA is its interface, which has a basic colour combination of blue, black and white, making it highly appealing to the eye. The graphs that show the performance of the QA scores make it a great tool for analysing the agent's performance. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? I don't think that MaestroQA lacks any features; in fact, I believe it's an ideal tool for Quality Analysts. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? I've used MaestroQA as an agent for the past two years , and it shows a graph of my performance throughout different timeframes, helping me to further improve my performance. I've also been in touch with my Graders, who help me schedule my coaching sessions and walk me through the correct procedures. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic ![Prashansa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prashansa S.") PS Prashansa S. Senior Support executive Mid-Market (51-1000 emp.) 7/3/2023 "Gives me better understanding of my performance" 5/5 What do you like best about MaestroQA? I like that MaestroQA help me to give a deeper understanding of my performance so that I can work hard to get my scores up. Further, it gives me direct feedback from my quality analysts. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? What I dislike about MaestroQA is that we receive Ces scores from our sellers that for our services we provided, here we are unable to review the scores topic wise. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? It helps me to review my performance monthly and weekly. Also, I can filter it by date as well. Further, it shares scores which motivates me to work more hard every day Review collected by and hosted on G2.com. Show More 8/14/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MP Matthew P. Mid-Market (51-1000 emp.) 4/4/2024 "Unparalleled Power & Customer Support" 4.5/5 What do you like best about MaestroQA? Where to even begin.... Coming from a previous vendor whose tool is very user-friendly BUT limited in a number of ways, MaestroQA completely flips the script! The agent experience is as thorough and detailed as your QA team wants it to be. The performance dashboards can be customized to almost ANY use case and tailored to your needs. Additionally, you can make them accessible to groups/teams or individual users as necessary. The options for drilling down into metrics and KPIs is unlike anything I have ever come across and, in some ways, outdoes the experience you would have with a Looker or Tableau UI. Metrics/Data is Maestro's bread and butter, so if you are QA/CS Team with an more detail-oriented focus on what is going on in your support teams OR want to push them to grow, THIS is your tool! The scorecard (rubric) creation process and user experience when grading is very logical and fantastic upon go-live! And the Coaching Platform is their second greatest strength. Multiple ways to track sessions, as well as coaching items and to-do's make for a truly actionable and powerful experience! Finally, and I cannot understand this, you will not find another vendor with a dedicated customer support like MaestroQA. The amount of support we have received throughout our implementation and even DEMO phase (pre-contract) is ABSURD - and I mean that in the best way possible. Their livechat support is unrivaled - you can almost always count on a response to your questions within minutes, and if you are struggling to produce a certain metric on your own, their CSMs will provide you with steb-by-step solutions. In conclusion: it may not be the easiest tool to get set up... but when it IS set up, it is a mind-blowing experience. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? Two things, which I would say are just the nature of the beast, but it has to be said: 1. The implementation process - while HIGHLY curated by your impl. manager - is lengthy and quite labor-intense. What I recommend here is to really take things step by step/ ie. DO NOT go off creating too many metrics/reports on your own prior to learning the proper steps first - this will ultimately save you time, because there are A LOT of things to consider when handling each step. Which leads me to..: 2. In MaestroQA, many of their features are interwoven with oneanother. Example: If you create a scorecard/rubric and do some grading, you cannot easily delete it because it will likely be linked to certain dashboards and/or automations - one first has to remove it from other existing features prior to being able to delete it. So, again: you have to be methodical about how you test and use certain features, as using and then DELETING them will result in having to rebuild a lot of other metrics, etc.. created in parallel. Neither of these should, however, keep you from using the platform! It just takes some time to get used to and at least a BIT of technical savvy. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? Engagement in the QA Process, Coaching and Feedback, a closer look at CSAT and DSAT, CX Drivers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Clark Vhiel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clark Vhiel L.") CL Clark Vhiel L. Quality Assurance Auditor Mid-Market (51-1000 emp.) 10/25/2024 "Maestro's Review by a Business Quality Auditor" 5/5 What do you like best about MaestroQA? Rubrics are very customizable. Reports are easily generated! Review collected by and hosted on G2.com. What do you dislike about MaestroQA? There are no video tutorials on the website itself on how to utilize different features. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? General capturing of opportunities, which makes it flexible for when the rubric doesn't specifically identifies one. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Natasha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natasha G.") NG Natasha G. Customer Experience Mid-Market (51-1000 emp.) 10/24/2024 "Best work experience for peer to peer" 5/5 What do you like best about MaestroQA? Maestro is the best for productiveness in the work field. It is very easy to maneuver and great for feedback Review collected by and hosted on G2.com. What do you dislike about MaestroQA? I dont have a least helpful because MaestroQA suites my needs Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? Peer to peer communication keeps our workforce strong Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Mid-Market (51-1000 emp.) 8/6/2024 "Elevated QA Program with Maestro" 5/5 What do you like best about MaestroQA? We were looking for a QA Platform that matches the complexity of our B2B SaaS environment, with a goal of facilitating coaching conversations that up-level our Agents. Maestro has been a great partner for these reasons and more: • Seamless integration with Zendesk, including rules to include/exclude certain tickets based on Zendesk attributes • Ability to manage multiple rubrics/create new ones that are robust enough to match our scoring criteria • Calibration tool allows managers/peer scorers to stay aligned • Implementation was organized into logical steps and we felt very supported, meaning we hit TTV on our desired timeline Review collected by and hosted on G2.com. What do you dislike about MaestroQA? Some of the admin settings aren't intuitive to locate, or require some extra steps/clicks. Ongoing administration is quite lightweight overall, so this is not the end of the world. We would also love a Gong integration to ingest and score call recordings within Maestro, so both tickets and calls can be scored in a single platform and with shared rubrics. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? Organizing and automating our QA program for Support Managers Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller DL Demonica L. Enterprise (\> 1000 emp.) 5/16/2024 "It is very easy to understand and use!" 5/5 What do you like best about MaestroQA? I like that im able to see what needs to be improvement. I like that you can use the links to take you exactly where the improvement needs. It also gives you the breakdown of each QA score that you used. I like that it give the scores for the week, month and 3 months back. very helpful Review collected by and hosted on G2.com. What do you dislike about MaestroQA? There is not to many things that I do not like. I love the app! Helps me understand Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? It helps me identify where i missed opportunites, and allow me the chance to go back and look at all the scores and to compare. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shobhna M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shobhna M.") SM Shobhna M. Member support agent Mid-Market (51-1000 emp.) 7/6/2023 "Wonderful experience." 5/5 What do you like best about MaestroQA? I like the way they show us the CES and our quality scores on the tickets. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? There can be some more types of graphical representation for scores. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? By this we are getting a chance to improve our quality scores. I would suggest you to add the CES score feature as now we are unable to see the same. Review collected by and hosted on G2.com. Show More 7/24/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Manilka S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manilka S.") MS Manilka S. QA Mid-Market (51-1000 emp.) 7/22/2024 "Awesome experience with Maestro" 5/5 What do you like best about MaestroQA? Liked how easy the maestro's interface is to work on and makes the work experience a smooth one. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? Nothing I dislike about Maestro. But justa common feedback that the interface can be a bit more interactive. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? It's resolving the issues which agents face in tickets. That said, they get proper feedbacks, comments, grades of the work they did. Review collected by and hosted on G2.com. 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