--- title: MaestroQA Reviews meta_title: 'MaestroQA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 324 reviews by the users' company size, role or industry to find out how MaestroQA works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 324 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # MaestroQA Reviews **Vendor:** MaestroQA **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.7/5.0 **Total Reviews:** 324 ## About MaestroQA MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro ## MaestroQA Pros & Cons **What users like:** - Users value the **ease of use** of MaestroQA, enabling fast onboarding and straightforward test case development for teams. (22 reviews) - Users value the **detailed scoring system** of MaestroQA, enhancing coaching and agent performance through insightful analytics. (21 reviews) - Users value the **coaching capabilities** of MaestroQA, utilizing data to enhance agent performance and feedback. (20 reviews) - Users appreciate the **responsive coaching support** from MaestroQA, making it easier to identify agent improvement areas. (18 reviews) - Users appreciate the **helpful insights** from MaestroQA that streamline coaching and improve agent performance effectively. (12 reviews) - Evaluation Process (10 reviews) - Users find the **navigation ease** of MaestroQA instrumental for productivity, allowing quick access to necessary details. (10 reviews) - Users praise the **easy-to-use interface** of MaestroQA, highlighting its smooth workflow and efficient feedback features. (10 reviews) - Feedback System (9 reviews) - Learning (7 reviews) **What users dislike:** - Users face **usability issues** with admin settings being hard to locate, complicating the experience when accessing ticket information. (21 reviews) - Users note the **missing features** like Gong integration and screen recording, limiting functionality and user experience. (9 reviews) - Users find the **complexity of setup** in MaestroQA off-putting, requiring significant effort and careful management of interlinked features. (5 reviews) - Users find the **steep learning curve** challenging, requiring significant time and effort to master the platform. (5 reviews) - Users face **integration issues** with MaestroQA, requiring extra steps and complicating the overall usability experience. (4 reviews) - Limited Customization (4 reviews) - Difficult Setup (3 reviews) - Inadequate AI Capabilities (3 reviews) - Users find the **reporting inadequate** , as locating specific reports can be time-consuming and less intuitive. (3 reviews) - Users experience **initial difficulties** with MaestroQA's lengthy implementation and complex interdependencies between features. (3 reviews) ## MaestroQA Reviews ### 1. Everything you need is available and easy to access. **Rating:** 5.0/5.0 stars **Reviewed by:** Victor M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about MaestroQA?** Interface is user friendly. You can access the data fast. **What do you dislike about MaestroQA?** No downsides for me. Updates are fast and consistent **What problems is MaestroQA solving and how is that benefiting you?** Helps me improve my QA. ### 2. Review/feedback for MaestroQA **Rating:** 5.0/5.0 stars **Reviewed by:** Deeksha W. | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about MaestroQA?** Easy interface, coaching opportunities, real time score updates **What do you dislike about MaestroQA?** Screen recording option should be provided **What problems is MaestroQA solving and how is that benefiting you?** Real time feedback and it allows to provide coaching to the agents. ### 3. MaestroQA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about MaestroQA?** It is very helpful to share the data with the teammates. User friendly interface We can add annotation's and also to coach the teammates easily **What do you dislike about MaestroQA?** It should give the grammer suggestions. It should have a spelling checker. **What problems is MaestroQA solving and how is that benefiting you?** It is very helpful to share the data with the teammates. User friendly interface We can add annotation's and also to coach the teammates easily ### 4. I like the UI of Maestro. **Rating:** 5.0/5.0 stars **Reviewed by:** Shobhna M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about MaestroQA?** The way they have shown the performance regarding the quality and the CES. **What do you dislike about MaestroQA?** There could be a bifurcation in the CES part. **What problems is MaestroQA solving and how is that benefiting you?** By this we can see where we need to improve our CES and quality scores. ### 5. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Leonardo G. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about MaestroQA?** Handy information to follown up and metrics **What do you dislike about MaestroQA?** nothing at all since is very helpful at all times **What problems is MaestroQA solving and how is that benefiting you?** follow up coaching sessions ### 6. Fantastic experience **Rating:** 5.0/5.0 stars **Reviewed by:** Manish S. | QA, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about MaestroQA?** The design of Maestro the the ease to work on this gives and amazing experience **What do you dislike about MaestroQA?** Specifically there is nothing but if there are more type of graphs available for representation **What problems is MaestroQA solving and how is that benefiting you?** Providing amazing experience of solving concerns ces, qa scores etc ### 7. Very easy and complex system to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about MaestroQA?** Easy to understand and it helps you get an idea of where you are from a quality standpoint as well as being able to see all coaching at any time **What do you dislike about MaestroQA?** Sometimes Masetro doesn't update right away. **What problems is MaestroQA solving and how is that benefiting you?** Helps me understand my areas of improvement ### 8. Wonderful experience **Rating:** 5.0/5.0 stars **Reviewed by:** Harsimran M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about MaestroQA?** It helps me learn efficiently about my work. **What do you dislike about MaestroQA?** It could have colours and graphs to view data. **What problems is MaestroQA solving and how is that benefiting you?** It helps with identify the errors and then i can rectify my mistakes and work better. ### 9. Want to share my wonderful experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about MaestroQA?** It helps us a lot in explaining the shortcomings in our email and chats, also let us keep a pace at our performance **What do you dislike about MaestroQA?** Only thing I dislike about Maestro is it does not share the full data in detail explaining the bad work in email **What problems is MaestroQA solving and how is that benefiting you?** this is benefiting me in uncountable ways such as I can see my performace at a glance and it helps me improve my performace ### 10. Helps me to improve and work harder **Rating:** 5.0/5.0 stars **Reviewed by:** Manish S. | QA, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about MaestroQA?** Maestro evaluates my performance and provides criticism. **What do you dislike about MaestroQA?** There is nothing like, and everything is just amazing about this. **What problems is MaestroQA solving and how is that benefiting you?** Providing accurate feedbacks to us and due to this we do well in our regular work ### 11. Majestic and extremely helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Kamalpreet K. | Quality Anaylist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2023 **What do you like best about MaestroQA?** How easily accessible the CES is to get to know the feedback **What do you dislike about MaestroQA?** There should be multiple options for the reports except for graph **What problems is MaestroQA solving and how is that benefiting you?** You can easily differentiate between quality and CES ### 12. Very detailed and throughout out system. **Rating:** 4.0/5.0 stars **Reviewed by:** Albert V. | csa, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about MaestroQA?** The attention to detail and the opportunity to really engage with the different aspects to leaving feedback and looking at different characteristics give to give a holistic option for reviews for people reviewing or giving the review. **What do you dislike about MaestroQA?** Nothing I can really say I dislike about the software Everything has a very detailed aspect and is very consumer friendly. So not much when it comes to negative aspects. **What problems is MaestroQA solving and how is that benefiting you?** It is solving an interface problem between the quality assurance of a person completing a task and the person reviewing the task. It allows for anonymity for the person leaving the review. It allows for smooth coaching. ### 13. Perfect. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucky M. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about MaestroQA?** Easy to use. I use it everytime I track my scores every day. **What do you dislike about MaestroQA?** The default status is 3 months. It is much better if the default will be per month **What problems is MaestroQA solving and how is that benefiting you?** I was able to monitor my scores with MaestroQA. It gives insights on where should I improve. ### 14. QA **Rating:** 5.0/5.0 stars **Reviewed by:** Raul N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about MaestroQA?** Very useful when it comes to listening to a call made by the agent and taking a look at the scores provided by the QA guy; easy to understand and clear to review great software **What do you dislike about MaestroQA?** Nothing is straightforward to use and understand **What problems is MaestroQA solving and how is that benefiting you?** solving problems with calls with consumers to understand all the problems and concerns from the consumer check the way the agent and consumer interact with each other to complete a call ### 15. Maestro the key for QA's **Rating:** 5.0/5.0 stars **Reviewed by:** Andre M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about MaestroQA?** It's very practical and it helps us out to evaluate agents. **What do you dislike about MaestroQA?** Kind of tricky ti find evals from agents sometimes. **What problems is MaestroQA solving and how is that benefiting you?** It very easy to connect Maestro with Zendesk and to see the evals from the agents and the users from Wix. ### 16. Easy to use and navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about MaestroQA?** Easy to use and navigate Simple to audit and review **What do you dislike about MaestroQA?** Many features and took time to learn for new learners **What problems is MaestroQA solving and how is that benefiting you?** Easy to use and navigate Simple to audit and review ### 17. Amazing QA Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about MaestroQA?** Easy to coach agents Streamlined UI Easy visible audits **What do you dislike about MaestroQA?** Hard to understand for new user and it takes time to understand **What problems is MaestroQA solving and how is that benefiting you?** Coaching agents Getting streamlined data ### 18. Maestro Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about MaestroQA?** Helpful in analysing quality data and distributing scores perfectly. **What do you dislike about MaestroQA?** Sometime it is difficult to understand and help the new learners about it **What problems is MaestroQA solving and how is that benefiting you?** Scores distribution Quality Metrics Quality Parameters ### 19. Overall QA is very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** De'zha F. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about MaestroQA?** the best part about QA are the recourses attached when theres a mistake made. **What do you dislike about MaestroQA?** sometimes the commebts are misleading regarding policy **What problems is MaestroQA solving and how is that benefiting you?** its helping me becom a better advocate. ### 20. Quality Assurance Analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Albin S. | Quality Assurance Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about MaestroQA?** It's integrated with Zendesk, it's making it very easy to work with. Delivering feedback to agents and 1-2-1 meetings Tracking agents performance improvements The flexible reporting system that can be setup according to your company's needs. The constant work for improvement from MaestroQA side, coming with good updates. **What do you dislike about MaestroQA?** One thing that I would like to be able to do is - To be able to sort my "Shared with me" reports in folders. All of my shared reports are in 1 folder, without being able to sort them. **What problems is MaestroQA solving and how is that benefiting you?** We can see in which subjects our CS lacks knowledge in, to see if any further action is needed from our Learning & Development department, or if we need any content information updates from our partners. ### 21. It's a very nice tool to help the team members improve their performance. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about MaestroQA?** Annotation of texts and screen capture.. **What do you dislike about MaestroQA?** It would be better if we can insert tables and add screenshots to the feedback. Sometimes when you draft feedback, it doesn't save. Wish there would be more colour pallets for the texts and fonts. ...and a dark mode work space to lessen the strain on the eyes. **What problems is MaestroQA solving and how is that benefiting you?** It helps to provide feedback to the agents. ### 22. Quality Assurance **Rating:** 3.5/5.0 stars **Reviewed by:** Diana Z. | Quality Assurance Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about MaestroQA?** I like that you can speed up the speed of the call when listening to an interaction between the customer and the rep. It is helpful when there is a lot of dead air or hold time on the call. **What do you dislike about MaestroQA?** I dont like that if you accidently exit Maestro, you lose all your work on the notes (unless you saved it as a draft before). Maestro should give a pop up message asking if you are sure you want to exit before closing. **What problems is MaestroQA solving and how is that benefiting you?** Maestro is allow us to view the information available in Salesforce so that we dont have to go back and fourth between Salesforce and Maestro. It saves time since the information is in Maestro. ### 23. Maestro is for everyone! **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley M. | Teammate, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** I love that MaestroQA gives you access to all your needs regarding your QA and an easy accessibility interface that won't bother most of the users to navigate the system! **What do you dislike about MaestroQA?** Though given the fact you can see your grades and your initial grades, It could have been better to refrain the teammate from accessing draft grades made by our Quality Assurance team. **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA solves the statistics I need to align my scorecard path over the months. The graphs that presented my grades dictate how I perform over time. This is beneficial for the most users that are data focused. It gives me an analysis of what course of action I should take with this visual presentation. ### 24. Great customer service and user-friendly platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** Using MaestroQA has helped us centralize our ticket grading and analysis. It helps us provide a detailed summary and report to our client and also helps us assess where we are when it comes to our agents' performance. It is a great tool to determine where we have AFIs so we can work on them. But what makes the platform great for me is because of its exceptional aftersales and onboarding process. Ms. Sandra is a godsend. When I have questions, she's just one email away, and the bi-weekly syncs are very useful too. **What do you dislike about MaestroQA?** I hope there was a way where brownie points could be given in-app to exceptional agents, something fun they can look forward to getting or at least try to achieve. In the meantime, the Slack option for CSATs is an okay substitute. **What problems is MaestroQA solving and how is that benefiting you?** We used to review tickets manually via Excel and provide the reviews to our agents via Slack. Here we can do that in a central application where the agents can readily view their ticket grades and their grader commentary. The coaching session is also a great way to document the conversations and check-ins we have with our agents. ### 25. Good for evaluating Quality and CSAT scores **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about MaestroQA?** It offers customizable scorecards, analytics and reporting, collaboration tools, and automation to help teams measure, analyze, and improve their customer support operations. **What do you dislike about MaestroQA?** It has some limitations, such as a complex user interface, high price point, and difficulty with integrating the platform with existing software, also it's old design and not user friendly **What problems is MaestroQA solving and how is that benefiting you?** It helps automate quality assurance processes, overcome the challenge of inconsistent agent performance, and save time on manual monitoring. It also provides analytics and reporting on agent performance, ### 26. Maestro QA Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about MaestroQA?** How user-friendly it is. And beyond that, the customer service experience is unparalleled. **What do you dislike about MaestroQA?** I don't have anything I dislike about Maestro - honestly! **What problems is MaestroQA solving and how is that benefiting you?** Being able to see our alignment and data pulled from months at a time is wildly beneficial to my line of work. Being able to supply concrete data is huge. ### 27. Maestro is great for logging coaching and feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about MaestroQA?** I love that my reports have a central location for ticket coaching and feedback. **What do you dislike about MaestroQA?** I wish it were easier to add manual tickets / directly pull them from another program. **What problems is MaestroQA solving and how is that benefiting you?** Maestro benefits me by having a clean and user-friendly location for all coaching and feedback. It solves the problem of many dashboards. ### 28. I've been using Maestro since 1 year, it's very helpful to get the data for our QA's **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about MaestroQA?** I'm regularly using Maestro to get the data for QA's to track their performance **What do you dislike about MaestroQA?** All is good for me, i don't have any concerns **What problems is MaestroQA solving and how is that benefiting you?** We are able to get the data of QA's which includes Scores and evals done by each qa, it will help us to understand their performances ### 29. Gamechanger for helping scale our QA process **Rating:** 5.0/5.0 stars **Reviewed by:** Anne D. | Enablement Associate, Client Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about MaestroQA?** The Maestro team has been dedicated to helping us make the most of our partnership since day 1. We've succeeded in shipping a comprehensive program and train many graders effectively. **What do you dislike about MaestroQA?** I'd like to see more resources devoted to the reporting feature so we may analyze performance at a more granular level (specifically the markdowns by dropdown/checkbox options so we can coach more effectively to specific behaviors). **What problems is MaestroQA solving and how is that benefiting you?** Scaling our QA program in a growing team (BPO acquisition) and maintaining alignments among graders via calibrations and GraderQA. Having a centralized location for ticket feedback has enabled us to better support our teams at the agent and team level. ### 30. Maestro is a great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy D. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** The tool helps you to know if you are doing the best that you can for the member. With the feedback that is provided, I can become more sufficient and grow as a team member. **What do you dislike about MaestroQA?** The DSAT tickets are not very helpful. I can find out that information on my own without looking it up on Maestro. It could be better if there was more helpful reviews on them. **What problems is MaestroQA solving and how is that benefiting you?** I was having a very hard time with my stats until I really started paying attention to my scores and I have improved massively in the last three months. Thank you for your help! ### 31. User friendly and very informative **Rating:** 4.5/5.0 stars **Reviewed by:** Angel M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about MaestroQA?** The breakdown of the information that is being provided **What do you dislike about MaestroQA?** Having to start over every time you leave it unattended after a while **What problems is MaestroQA solving and how is that benefiting you?** Areas of opportunity that have to be worked on. ### 32. User-friendly. Easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about MaestroQA?** It helps the user understand the trend of their numbers. **What do you dislike about MaestroQA?** It glitches sometimes. It doesn't show the overall or overview of your numbers. **What problems is MaestroQA solving and how is that benefiting you?** The ability to search and filter specific tickets that require reviewing. ### 33. How I use my Maestro **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about MaestroQA?** User-friendly, it's very easy to navigate things. **What do you dislike about MaestroQA?** Maybe some color since it's a little bit too plain. **What problems is MaestroQA solving and how is that benefiting you?** I am able to check my grades and can easily to see any feedback and markdowns. ### 34. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about MaestroQA?** The feedback that is provided and being able to reference past tickets **What do you dislike about MaestroQA?** Nothing really, I think it is a great app **What problems is MaestroQA solving and how is that benefiting you?** Being able to reference previous tickets ### 35. Teamwork makes the dream work. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about MaestroQA?** Complete information to show your performance. **What do you dislike about MaestroQA?** - Nothing. MaestroQA is a friendly user. **What problems is MaestroQA solving and how is that benefiting you?** Performance at work. Helps us to improve our work. ### 36. Very handy and understandable **Rating:** 5.0/5.0 stars **Reviewed by:** Vinod k. | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about MaestroQA?** Very handy and understandable able understand very easily **What do you dislike about MaestroQA?** nothing such as that I liked all about the meastro **What problems is MaestroQA solving and how is that benefiting you?** To audits the of the agents ### 37. Easy to navigate and detailed interface **Rating:** 4.5/5.0 stars **Reviewed by:** Soumya Y. | Teammate, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about MaestroQA?** I like when graders attach resources related to our mistakes and how sometimes some graders provide a detailed explanation of the markdown, this makes it easier for us to implement and understand the changes and our mistakes. Also, the link of the ticket is visible so which makes it very easy to access the ticket on zendesk for review. **What do you dislike about MaestroQA?** Sometimes I feel if instead of displaying all the recent tickets graded together with all the information displayed horizontally, only the tickets subject with the grader and date and probably number were displayed it would look cleaner also sometimes i get confused so with just the limited info one could like on it and land on the detailed review. **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA updates us with our mistakes and with the new updates in the process, it gives us a detailed analysis of what we are doing great and what needs improvement. It's great that in case of mistakes there is enough space to highlight what better could have been done. ### 38. Overall a great tool, but could use some updates. **Rating:** 4.0/5.0 stars **Reviewed by:** Meara T. | Support Mentor, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about MaestroQA?** I love the annotations features in Maestro. I also love the drop-down features as I find this helpful to close each section when I am finished grading that part. I keep all of the sections open for the ones I need to continue to work on. **What do you dislike about MaestroQA?** The biggest downside for me is that you can not use formatting in annotations. i use annotations a lot to highlight specific behaviors so I would appreciate if we could also use formatting here such as the ability to add hyperlinks or bold certain words. I also find that Maestro updates very often and I have lost my work a few times due to Maestro glitching out, it would be helpful if there was an auto-save feature that saved your draft every 10 minutes or so. **What problems is MaestroQA solving and how is that benefiting you?** Maestro allows me to specifically highlight someone's work so that I can use the Situation Behaviour Impact model very easily when providing feedback. Maestro allows me to provide specific feedback when grading. ### 39. It is very instrumental on how to be an effective QA grader. **Rating:** 5.0/5.0 stars **Reviewed by:** Renee C. | QA Specialist., Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** I like how it is user-friendly and useful to cross-reference when looking for tickets already graded or needed for calibration. WHat a great tool to teach and to learn more about quality and quality control. **What do you dislike about MaestroQA?** The only issue is when you put the ticket number that you are directly looking to pull in you have to fill out other parameters to pinpoint instead of just a literal search of the ticket number itself. **Recommendations to others considering MaestroQA:** I would be happy to recommend this tool as one very effective in assisting with QA reviews and to grade to assist every organization that needs to show where improvement is needed and to show where improvement has been made. **What problems is MaestroQA solving and how is that benefiting you?** It helps with the grading functionality and how we can use this to compare to other grades for our team as a whole or for individual use to help our agents see growth and improvement. ### 40. Not the best QA tool out there, trails its competitors in innovation, UI/UX needs improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** The integrations it has an overall the tool gets the job done- but it's average, not good, not bad. Another good thing is that MaestroQA strives to improve the tool and its evident from the frequent updates they make. **What do you dislike about MaestroQA?** Not user-friendly, and not intuitive to use, the metrics are lacking in ease of use and functionality, thus overall the reporting is something I dislike the most about it. **What problems is MaestroQA solving and how is that benefiting you?** The problem it's solving is straightforward, it allows me to review and grade the tickets our customer support agents handle and it benefits me that I can use MaestroQA to understand where we can improve as a customer support team ### 41. MaestroQA is an easy to navigate tool that helps me provide valuable, immediate feedback for agents. **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie W. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about MaestroQA?** I enjoy the reporting features and how you can create specific reports for anything you need. **What do you dislike about MaestroQA?** There is not much I dislike about MaestroQA, the one thing is that the dates can be a bit off. This might be due to the country I live in though! **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA helps me solve the problem of how to ensure agents are reviewing their feedback in a timely manner and implementing solutions. ### 42. Best tool for quality reviews!! Absolutely amazing and very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about MaestroQA?** How user friendly Maestro is. It is very easy to find your way around and get your gradings sorted within a couple of clicks. I'm recommending it to everyone else! **What do you dislike about MaestroQA?** I can't think of any at the moment. I only started using it a couple weeks ago to start grading other users so, as of for now, all I can say is keep up the good work! :) **What problems is MaestroQA solving and how is that benefiting you?** Most of all, it is solving a lot of "work about work" when it comes to grade tickets from Zendesk. Being so user friendly and straight to the point is what makes it great. ### 43. Makes my job easier **Rating:** 5.0/5.0 stars **Reviewed by:** Shirley M. | Quality Auditor, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** Maestro takes everything that I need to perform my job duties and puts in one easy to find place. I have noticed that I can audit a case a lot faster since everything I need is in Maestro. I also love that I can customize it to fit my needs. **What do you dislike about MaestroQA?** When I first started using Maestro the only problem I faced was due to user error; I was having trouble saving my work, but that was easily fixed with the Save Draft function. **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA allows me to listen to calls and enter scores all in one place. An issue that I had before using Maestro was that I had trouble finding calls that were associated with a specific case, with Maestro this is no longer an issue for me since I can easily find and listen to all attached calls within Maestro QA. ### 44. user friendly way to get coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** you can get a view of common opportunities for coaching agents in MaestroQA. I like how it is linked to client tools like Zendesk and can be opened through interactions. **What do you dislike about MaestroQA?** There should be a clear difference with Ticket and Ticket views. Its easy to second guess which view you should be in if you are just trying to view a ticket after MaestroQA sends you an email that you have a new evaluation **What problems is MaestroQA solving and how is that benefiting you?** Its solving common misses in our clients quality rubric and allows us to view these misses alongside other interactions wether their agent to agent or team level. ### 45. It made auditing so easy and fast everything i need is present **Rating:** 5.0/5.0 stars **Reviewed by:** Vaibhav G. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about MaestroQA?** Everything is available in the same place, and the speed is great. We need not go from tool to tool to audit the case **What do you dislike about MaestroQA?** Sometimes when we work on longer hours maestro will hang and there will be a delay of a few seconds whenever you paste something into fields **What problems is MaestroQA solving and how is that benefiting you?** It saves my time by offering all tools in one place ### 46. 9 will be the best rating to recommend maestroQA to a friend or colleague **Rating:** 5.0/5.0 stars **Reviewed by:** Arpita B. | Quality analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about MaestroQA?** The most likely thing in MaestroQa is the toolbar in which QAs can give feedback to teammates creatively for their better understanding. Teammates can schedule coaching sessions with QA on either audio or video calls. **What do you dislike about MaestroQA?** The most disliked thing in MaestroQa which I observed is we can not find who has done the last edit or the last update to the case. Any other QA can change the score of any other QA, which is very unsercure. **Recommendations to others considering MaestroQA:** It's a good tool that contains audio-video feedback to teammates for a better understanding. **What problems is MaestroQA solving and how is that benefiting you?** In maestroQA we can find everything related to the case which is very beneficial, also previously maestroQA is having some problem but the team continously working on it and they updated the rubric till V16. ### 47. It included the entire data of the performance. **Rating:** 5.0/5.0 stars **Reviewed by:** Archi A. | Customer support executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about MaestroQA?** The graph that shows the score makes it clear for me to know the graph just by looking as the graph and also the feature of selecting the date and know the details. **What do you dislike about MaestroQA?** Nothing as of now the page should only have some more notifications and surveys to better understand the site. **What problems is MaestroQA solving and how is that benefiting you?** It is providing me the accurate performance stats so that I can access those to improve my upcoming issues and also work on my skills and the things I don't know. ### 48. MaestroQA review **Rating:** 5.0/5.0 stars **Reviewed by:** Precious S. | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about MaestroQA?** This help you see you performance, and what needs to improve on. **What do you dislike about MaestroQA?** Nothing, everything is good based on my experience. **What problems is MaestroQA solving and how is that benefiting you?** They are seeing my flaws in my performance or how I talk to our members. With that, I am able to see my mistakes and I can use it to improve. ### 49. A solid, helpful QA platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about MaestroQA?** There are a lot of ways to create custom automations based on a number of different criteria that can help make for a very powerful QA program. The support function is also responsive and consistently of excellent and delightful quality. **What do you dislike about MaestroQA?** Some processes and functions (e.g., adding and removing agents, agent groups vs user groups, editing rubrics) are a bit more clunky than I'd prefer. I also don't love the main font, but that's obviously not a big deal at all **What problems is MaestroQA solving and how is that benefiting you?** Maestro gives us a centralized and straightforward platform from which to administer our QA program, including distributing feedback and gathering data and insights. I can't personally compare it to other QA platforms, but it's definitely far superior to Google Sheets! ### 50. Maestro QA is an excellent app for evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** Sutapa B. | Support advisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about MaestroQA?** It gives accurate information on our Csat as well as grades. we can customize and see our evaluation by month and day which is very convenient. The grade chart is also something that gives us an idea about our grades. **What do you dislike about MaestroQA?** To be honest, I am yet to come across a part that I dislike, till now it has always been very convenient for me. However, if we can have a direct chatting option with the auditor, that would be great. **What problems is MaestroQA solving and how is that benefiting you?** The way we get the markdowns regarding every single sentence some times to get better knowledge about the ticket and get more information on where as a support advisor we are lacking so that we can get better results in the future ## MaestroQA Discussions - [Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?](https://www.g2.com/discussions/33453-aside-from-the-bar-graph-that-shows-after-you-signed-in-are-there-any-other-charts-that-i-can-change-into) - 1 comment, 1 upvote - [Are you guys still testing the recording function?](https://www.g2.com/discussions/33426-are-you-guys-still-testing-the-recording-function) - 1 comment, 1 upvote - [View MaestroQA pricing details and edition comparison](https://www.g2.com/products/maestroqa/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+05%3A35%3A12+-0500&secure%5Bsession_id%5D=35246e43-0c1f-49d8-967f-2234e3159393&secure%5Btoken%5D=14931138ae1dbbfd80aa463bae41c54a638313f6bf40bb7872aba3673b81635c&format=llm_user) ## MaestroQA Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Helpshift](https://www.g2.com/products/helpshift/reviews) - [HubSpot CRM Integration for Jira](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) - [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [ServiceNow Integration Hub](https://www.g2.com/products/servicenow-integration-hub/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## MaestroQA Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Channel** - Security - Omnichannel - Privacy - Anonymity **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top MaestroQA Alternatives - [evaluagent](https://www.g2.com/products/evaluagent/reviews) - 4.5/5.0 (437 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,452 reviews)