--- title: MaestroQA Reviews meta_title: 'MaestroQA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 324 reviews by the users' company size, role or industry to find out how MaestroQA works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 324 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # MaestroQA Reviews **Vendor:** MaestroQA **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.7/5.0 **Total Reviews:** 324 ## About MaestroQA MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro ## MaestroQA Pros & Cons **What users like:** - Users value the **ease of use** of MaestroQA, enabling fast onboarding and straightforward test case development for teams. (22 reviews) - Users value the **detailed scoring system** of MaestroQA, enhancing coaching and agent performance through insightful analytics. (21 reviews) - Users value the **coaching capabilities** of MaestroQA, utilizing data to enhance agent performance and feedback. (20 reviews) - Users appreciate the **responsive coaching support** from MaestroQA, making it easier to identify agent improvement areas. (18 reviews) - Users appreciate the **helpful insights** from MaestroQA that streamline coaching and improve agent performance effectively. (12 reviews) - Evaluation Process (10 reviews) - Users find the **navigation ease** of MaestroQA instrumental for productivity, allowing quick access to necessary details. (10 reviews) - Users praise the **easy-to-use interface** of MaestroQA, highlighting its smooth workflow and efficient feedback features. (10 reviews) - Feedback System (9 reviews) - Learning (7 reviews) **What users dislike:** - Users face **usability issues** with admin settings being hard to locate, complicating the experience when accessing ticket information. (21 reviews) - Users note the **missing features** like Gong integration and screen recording, limiting functionality and user experience. (9 reviews) - Users find the **complexity of setup** in MaestroQA off-putting, requiring significant effort and careful management of interlinked features. (5 reviews) - Users find the **steep learning curve** challenging, requiring significant time and effort to master the platform. (5 reviews) - Users face **integration issues** with MaestroQA, requiring extra steps and complicating the overall usability experience. (4 reviews) - Limited Customization (4 reviews) - Difficult Setup (3 reviews) - Inadequate AI Capabilities (3 reviews) - Users find the **reporting inadequate** , as locating specific reports can be time-consuming and less intuitive. (3 reviews) - Users experience **initial difficulties** with MaestroQA's lengthy implementation and complex interdependencies between features. (3 reviews) ## MaestroQA Reviews ### 1. having great experience through maestroqa **Rating:** 5.0/5.0 stars **Reviewed by:** Shanelle D. | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about MaestroQA?** The most helpful thing about Maestroqa is that it makes me want to do better on my tickets, especially since I am using it for bpo tickets. We can see what we can improve more on handling tickets. A coaching session is also a significant part of the Maestroqa, as we can note the part where we have markdowns. **What do you dislike about MaestroQA?** On the least helpful, I can say that the to-do part as we are not using this and as of now, I can't see any other part that makes Maestroqa not helpful at all as we use every part of it. **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA is solving problems like the quality of our(agent) ticket for us to provide a good communication skills with the clients and this benefits us as we improve on our grammar and solving. ### 2. Best experience **Rating:** 5.0/5.0 stars **Reviewed by:** Soufiane R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about MaestroQA?** It is the first time I have used this tool. It is very easy. You can view your results in detail and you can also search for dates and data faster. **What do you dislike about MaestroQA?** At the moment there is nothing I didn't like about this tool **What problems is MaestroQA solving and how is that benefiting you?** Reach your results faster, save time. ### 3. Great user interface! Minimalist without sacrificing the important features. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about MaestroQA?** Easy to use. The ui is very minimalist. Easy navigation between pages. **What do you dislike about MaestroQA?** None so far. Everything is great about MaestroQA! **What problems is MaestroQA solving and how is that benefiting you?** Performance analysis. It benefits me by providing my weekly performance which helps me oversee the areas that i should improve. ### 4. Very supportive and informative **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag T. | Senior technical expert, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about MaestroQA?** The way things has been explained in maestroQA has improved our quality experience. I personally like the clarity part where it is so clear how to say out thing clearly and accurately **What do you dislike about MaestroQA?** There is nothing as dislike about MaestroQA but yes there are always area of improvement like thing's always can better by adding small things like the feedback part. I particularly like to share the feedback in a descriptive way **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA is actually beneficial as it gives an direction to my agents what they need to do on the email and how they explain in simple but in an effective way. This is helping our business at a larger magnitude so that our customers receiving a good services. ### 5. Enjoying the reviews of the calls and the feed back from the QA team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about MaestroQA?** I can review the calls that are being review by QA and the details on the deductions of points but more like the areas that need improvement and more consciously aware areas of focused. **What do you dislike about MaestroQA?** currently don't find any issues or discontent. **What problems is MaestroQA solving and how is that benefiting you?** It's allow to listen to a call that may have gone bad or good but to hear the call allows to review areas that need a bit more attention and more focus and pick out areas of struggle or areas that need improvement. ### 6. Smooth system **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about MaestroQA?** I like the layout of the website. It works pretty smoothly. I enjoy that it is split up into two screens as well. **What do you dislike about MaestroQA?** I do not find many things I dislike. Maybe at times, it'll freeze randomly but it does not happen often. **What problems is MaestroQA solving and how is that benefiting you?** I believe it is solving the ability to have a smooth grading process. With the information/data provided, helps the company figure out what needs to be worked on. ### 7. A Robust QA tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about MaestroQA?** The ability to select specific sentences/phrases from the ticket and provide feedback to the agent on that specific phrase. **What do you dislike about MaestroQA?** Lack of AI capabilities available (like AI QA) **What problems is MaestroQA solving and how is that benefiting you?** They served as our primary QA tool. We used their platform to provide and track coaching/1:1s, specific areas of strength and growth opportunities, process adherence, and the quality of agent responses ### 8. Helpful and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Paolo B. | Team Leader, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about MaestroQA?** Maestro is very helpful, especially for us Team Leaders. We can view the teams' weekly QA audits, which is very helpful in their progress. The overall teams score weekly and month to date can be viewed and beneficial in coaching and reporting purposes **What do you dislike about MaestroQA?** There's nothing to dislike with Maestro to be honest. Even the interface is easy on the eyes and the data is well presented. You can see the week on week progress and parameters helpful in coaching the agents. **What problems is MaestroQA solving and how is that benefiting you?** The main challenge that Maestro is solving that benefits me is the quality audits for my team's QA audits. I handle 20 agents and this helps me audit their QA scores, markdowns and work on their opportunities so we can be better. ### 9. Very friendly and easy to use interface **Rating:** 5.0/5.0 stars **Reviewed by:** Farzana N. | Subject Matter Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about MaestroQA?** The data is very easy to be fetched and quick to load. I can see the overview and detailed information without any hassle. The interface is easy to understand. **What do you dislike about MaestroQA?** Well, there is nothing I dislike about MaestroQA because the data is easy to understand. However, it would be beneficial to know from which queue we received the CES from. It will help distinguish better. **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA helps with checking our quality and how well we are performing. Reviewing what went wrong with the conversation and what can be done better is beneficial. The option yo select best, neutral and worse responses helps checking the data quickly and see the overall performance. ### 10. About audit **Rating:** 5.0/5.0 stars **Reviewed by:** Aakash S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about MaestroQA?** Audit features / Like hwo we add specific kind of comment accoding to spacific area **What do you dislike about MaestroQA?** It takes ime respond and major issue with extracting data **What problems is MaestroQA solving and how is that benefiting you?** its help me to audit the case as im a auditor and its benefit me to provide proper detail to team mate ### 11. Easy to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Marc Valdwin V. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about MaestroQA?** Easy to navigate. I can easiy locate what recording I am looking for. **What do you dislike about MaestroQA?** It would be great if we can back track for a longer period of time. **What problems is MaestroQA solving and how is that benefiting you?** I am able to monitor and track the progress of my team. Have a clear understanding of what their opportunities are. ### 12. QA **Rating:** 5.0/5.0 stars **Reviewed by:** Maria H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about MaestroQA?** What i like best about the Maestro Qa is that we can see all the info regarding our evaluations, and all by being detailed, and it takes our count down in a very good and proper manner and our percentage is very good disclosed **What do you dislike about MaestroQA?** what i don't like a lot about Maestro QA is that sometimes it does take a bit of time to up load the information and also that it does come up with a different date and we have to fix the issue and takes a time for the correction to up load on the Maestro QA **What problems is MaestroQA solving and how is that benefiting you?** Maestro QA is solving alot of problems basically with the guide lines that it gives us on the process we have to flow and how it explains step by step and the points we receive and it befits me alot because we as agents have a better view of to our calcifications ### 13. Ticket Review App **Rating:** 5.0/5.0 stars **Reviewed by:** Carey D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about MaestroQA?** I like MaestroQA, It improves the quality of ticket responses to the customer, and the data is organized so that a group of managers can review it. It has also a session for the support rep to improve the response. **What do you dislike about MaestroQA?** I do not like the idea of MeastroQA having the option to review a ticket response when the customer gave good feedback. Since good feedback from the customer would result in an opinionated review from the grader, not an area for improvement. **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA solves the problem of organizing a long list of responses to review, it also has a category of pointers from a bad customer review to a good customer review. ### 14. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel B. | Customer Service Representative, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about MaestroQA?** Easy to use. Beautiful interface. No extra button **What do you dislike about MaestroQA?** Nothing, its perfect!. I cant complain using it. **What problems is MaestroQA solving and how is that benefiting you?** It helps me see my quality score everyweek ### 15. MaestroQA is an amazing partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Egle V. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about MaestroQA?** Culture, all team members are very knowledgeable about their product and constantly seek to improve. It has also great reporting capabilities and the team is quite receptive to the feedback. **What do you dislike about MaestroQA?** Very minor things in terms of UX, e.g., in custom charts colors could be more distinguishable, and mayyybe the experience could be simplified for our agents & coaches in the Coaching Session, but overall it's really hard to say what I don't like about it. **What problems is MaestroQA solving and how is that benefiting you?** It helps to easily design QA scorecards, and monitor overall and specific teams' or support channels' QA Scores. It's a good tool for coaching purposes also. The reporting capabilities are exceptionally helpful and save a lot of time for the team. ### 16. Organized Learning **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about MaestroQA?** The organization of the coaching, and how the QA team can review and get back to me each week easily with tickets that need work or not. Easy to see QA and CSTAT scores in real time. **What do you dislike about MaestroQA?** Nothing really, website is lite so it loads fast. Easy to navigate. Feedback is good on the website from QA team and anyone else who needs to see that information. **What problems is MaestroQA solving and how is that benefiting you?** Business wise, nothing. I am a customer service agent and this website allows for my management team to let me know what needs work, also allows me to see CSTAT scores to see where I can improve. Helps keep track of performance and keep it grounded. ### 17. Best ticket auditor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about MaestroQA?** What I like best about MaestroQA is that it shows the audits on where I did well and where I need to improve. This provides us with a better understanding of our processes and workflows, because our auditors point us to areas of improvement. **What do you dislike about MaestroQA?** I don't have something to dislike about MaestroQA. It's rather like there are times when I'm nervous enough to open MaestroQA especially if there aren't any audits yet since I'm waiting for new audits for the week. **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA is benefiting in terms of how I will handle the next tickets. Because the graders will provide feedback on the graded tickets, they will offer sample spiels and acknowledge what part of the ticket I did great. And it helps me better understand the campaign process, as graders give me ideas about what I need to improve and what I'm doing right. ### 18. Brian's review **Rating:** 5.0/5.0 stars **Reviewed by:** Brian T. | Supervisor, Live Marketplace Ops, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** This tool does get all our basic QA and coaching issues put in one spot and is easy to use. I also am excited at the possibility of adding CSAT response scores, in the near future. **What do you dislike about MaestroQA?** I wish we could have CSAT added into it out of the box. There is also a glitch that can cause incomplete coaching docs to not save. This can make prepping 1 on 1s a bit more time intensive. **What problems is MaestroQA solving and how is that benefiting you?** It allows Leadership to house a number of different communications in one area. This includes general coachings, but also Performance Mgmt. One stop shop. It's ability to interstate both Salesforce and Amazon Connect makes viewing details of interacts more seamless. ### 19. It's a very great app. The Updates are real-time and we can monitor our performance as well **Rating:** 5.0/5.0 stars **Reviewed by:** Glacie S. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about MaestroQA?** The scores are being updated real-time and it gives us a view of our performance from the past months and you can even search for a specific timeline which makes it very easy for us **What do you dislike about MaestroQA?** So far, I like everything about it, except when the ticket information is no longer available for older dates. For example, when I search for a specific ticket from last year, it no longer shows the information except for the score that the customer provided **What problems is MaestroQA solving and how is that benefiting you?** It helps us monitor our performance in real time, and the coaching feature is also great so we can check how to improve our work. Overall, Maestro is a handy app. ### 20. Stressful **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about MaestroQA?** good way to keep score, it has several report options **What do you dislike about MaestroQA?** It is so stressful to check daily all the errors reported on calls. Some of them are not fair at all **What problems is MaestroQA solving and how is that benefiting you?** Not many at all, I beleive if you are qualified for the job then you should not have to be so closely monitored ### 21. Amazing Maestro **Rating:** 5.0/5.0 stars **Reviewed by:** Andre W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about MaestroQA?** It helps me improve my knowledge as this is a fantastic platform **What do you dislike about MaestroQA?** Auto updates can be implemented to avoid manually setting the review period **What problems is MaestroQA solving and how is that benefiting you?** Its helps me a lot with my quality I provise to customers ### 22. Excellent MaestroQA **Rating:** 5.0/5.0 stars **Reviewed by:** Jazmine P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about MaestroQA?** Maestro QA is very easy to use. It's been a user-friendly tool because it will give you access to your QA scores and have a place for ticket coaching and feedback. **What do you dislike about MaestroQA?** So far, I like everything about it. However, I hope there was a way where we can locate the last updated ticket is just one click for us to review it when we visit MaestroQA platform. **What problems is MaestroQA solving and how is that benefiting you?** Maestro benefits me by having an easy view of my QA score and coaching from my supervisor. It inspires me to work hard, so every time I visit MaestroQa, all I can see is a passing QA score and good feedback. ### 23. Journey on Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Shashank D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2023 **What do you like best about MaestroQA?** It helps to analyse all the parameters of work and shows me the right path where I can go ahead and improve the same and provide my best to the organisation. Thank you for providing such an excellent platform. **What do you dislike about MaestroQA?** Nothing as such as it is so user-friendly. **What problems is MaestroQA solving and how is that benefiting you?** maestro give the information on where I need to work so that I can work on the area and it really helped me to achieve a good reputation in my organisation. ### 24. MAESTROQA ROCKS! **Rating:** 5.0/5.0 stars **Reviewed by:** Archolo P. | Assistant Manager, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about MaestroQA?** Easy to use, easy to integrate with other tools I have like salesforce and twilio. The support crew is very responsive and won't let you down until the issue is fixed. **What do you dislike about MaestroQA?** There are some features that you need to pay for but that's fine, since they need it to survive in this type of business. But I hope they'll come up with a better package in the future. **What problems is MaestroQA solving and how is that benefiting you?** No need to manually create spread sheets/excel to grade an agent, with Maestro, you can create rubric grade and agent and plan your coaching at the same time, very convenient! ### 25. MaestroQA Review **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal R. | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about MaestroQA?** 1. User friendly and easy to navigate. 2. Esay to coach and gread anyone. 3. Esay to get a new updateds with the help of what's new option. 4. Smoothly working and efficient to work. **What do you dislike about MaestroQA?** The chatting option was placed on wrong location it should be somewhere else. **What problems is MaestroQA solving and how is that benefiting you?** Easy to coach members Easy to add annotations Help to highlight the key points ### 26. Improving skills for QA **Rating:** 4.5/5.0 stars **Reviewed by:** Precious R. | Outsourcing/Offshoring, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about MaestroQA?** For me, the most helpful thing that MaestroQA provide is the learnings. Because of MaestroQA you will learn all your mistakes, suggestions and feedback for you to get better in your work and it is very user friendly. **What do you dislike about MaestroQA?** For now, I haven't seen anything that I don't like with MaestroQA. As I have said, it was very user-friendly, and I highly recommend it to my friends and colleagues. **What problems is MaestroQA solving and how is that benefiting you?** With the use of MaestroQa, I could identify my mistakes in every ticket that I handle. Also, I use this to learn and improve by looking for suggestions and feedback. ### 27. GREAT QA tool that also integrates with many systems! **Rating:** 5.0/5.0 stars **Reviewed by:** Peyton R. | Quality Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about MaestroQA?** I love that Maestro integrates with a bunch of software and systems that we currently use. It makes QA reporting much more streamlined and easier to digest/report on! Love that anytime I have an issue or need assistance with a ticket the Maestro support team is prompt and actually assists in getting my issue resolved as well! **What do you dislike about MaestroQA?** Sometimes the integrations may not work as seamlessly as expected. Ocassianly I do have to manually create tickets but even the manual process in Maestro is much easier than the manual process for other QA platforms with fewer integrations. **What problems is MaestroQA solving and how is that benefiting you?** Maestro is helping me solve the integration issues with Aircall where calls completed within Aircall are not converting to Maestro tickets as they should. Once resolved this will open the ability to use more of the QA functions within Maestro that should assist wth productivity and increase the column of completed tickets! ### 28. Review/Feedback for MaestroQA **Rating:** 5.0/5.0 stars **Reviewed by:** Pooja D. | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about MaestroQA?** MaestroQA is a user freindly software, that allows user to provide realtime feedback to the agents. **What do you dislike about MaestroQA?** It would have been amazing if MaestroQA had an option screen recording. **What problems is MaestroQA solving and how is that benefiting you?** It is helping user to provide real time feedback to the agents that help the agent to bring improvement while handling the customers. ### 29. Very Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Keith G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about MaestroQA?** The ability to click on resources on page **What do you dislike about MaestroQA?** Don't have any complaints. It's super streamless **What problems is MaestroQA solving and how is that benefiting you?** Ability to review feedback while looking at specific tickets and resources ### 30. Been using MaestroQA ever since I'm working. Coolest monitoring software. **Rating:** 4.5/5.0 stars **Reviewed by:** Francesca T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about MaestroQA?** So far, it has the best user-friendly interface, and it's easy to find my scores. It's easy to navigate around in case I would need to review my previous tickets. **What do you dislike about MaestroQA?** I wish MaestroQA will have night mode features! A few customization features will be cool as well. Just to make it less boring and not always the usual blue and white colors. **What problems is MaestroQA solving and how is that benefiting you?** It helps me find the QAs response on my tickets easily as I hold their feedbacks important as it would impact the quality of my work. The filter section also helps me in doing so. ### 31. Great app! Easy to use and you can really view the information needed just by checking the overview. **Rating:** 5.0/5.0 stars **Reviewed by:** Karen S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about MaestroQA?** The overview option. You can hover the whole page to see the updates from the updated date. Also, the ticket reviews, since I can monitor the updated grades In the progress queue. **What do you dislike about MaestroQA?** I don't see any problem using the App since it constantly update to improve the view and options on our end. **What problems is MaestroQA solving and how is that benefiting you?** As a user of the App, It is so convenient to check my latest grade and coaching sessions. Got room to review my past ticket for me to improve my performance. Thank you! ### 32. Maestro QMS Review **Rating:** 5.0/5.0 stars **Reviewed by:** Khushal V. | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about MaestroQA?** Easy interface and clarity in understanding how to use. The notification feature whenever a new update rolls out. **What do you dislike about MaestroQA?** Its inability to share email to the agents for any incident reporting. **What problems is MaestroQA solving and how is that benefiting you?** It is helping my organisation to perform, integrate and sort audits. It is benefiting my auditing and sharing feedback with the agents with ease. ### 33. Great educational tool and perfect for customer service feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Kia H. | Senior Resolution Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about MaestroQA?** It helps to gage where you're at educational wise in your career field. It also gives Leaders a chance to look over the quality of CS agents and gives the chance for customers to leave reviews. **What do you dislike about MaestroQA?** I don't really have any dislikes in regard to this program. You have the ability to leave notes, cross reference tickets and read feedback from leaders. **What problems is MaestroQA solving and how is that benefiting you?** Cuts down on the usual zoom classroom training as some learn faster than others. Allows CS agents the opportunity to view their scores and leave feedback. ### 34. Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Manisha T. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about MaestroQA?** It is very helpful in fetching the details and scoring the cases for teammates. **What do you dislike about MaestroQA?** It is a very good tool and there is nothing to dislike about it. **What problems is MaestroQA solving and how is that benefiting you?** It is helping me to score the cases and it is very time saving. ### 35. Simple and user-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about MaestroQA?** It serves as a coaching room for me and my department lead. **What do you dislike about MaestroQA?** It may not appear user-friendly at first to a non-tech user. **What problems is MaestroQA solving and how is that benefiting you?** Distance learning and coaching in a Remote Environment ### 36. I really love it for assessing my performance **Rating:** 5.0/5.0 stars **Reviewed by:** Maryam T. | administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2023 **What do you like best about MaestroQA?** It helps me improve my performance by showing minor details of my work. It gives me amazing experience :) **What do you dislike about MaestroQA?** it would be better if they can add a bit more details for showing reviews **What problems is MaestroQA solving and how is that benefiting you?** It shows me the areas of improvement as I am able to read the customers responses and they let me know what could have been done as to give them a better chat/ email experience ### 37. Maestro Meets My Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about MaestroQA?** I like that I have everything right in front of me. **What do you dislike about MaestroQA?** sometimes the call timer does not progress with the call. **What problems is MaestroQA solving and how is that benefiting you?** allowing a quick process of audits so I can get more done faster. ### 38. Easy to work --- Friendly interface **Rating:** 4.5/5.0 stars **Reviewed by:** Syed Mohd R. | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about MaestroQA?** 1 - Quickly search the teammates and the related information. 2- get all the details and chats and calls in one frame. 3- We can see the realtime audited scores. 4- We can also fetch the call recordings in a Maestro. **What do you dislike about MaestroQA?** 1 - Unable to see the screen Barging. 2 - Team wise filter not available. **What problems is MaestroQA solving and how is that benefiting you?** Maestron helps us to quickly fetch the teammates related information in no time. We can check chats and calls with recording in one timeframe. It helps us to meet the KPI. ### 39. One of the most helpful app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about MaestroQA?** I'm happy with the MaestroQA. It has an excellent service that helps not only me but also other people who are using this. It helps to check the tickets we worked which guide us to have outstanding work outcome. **What do you dislike about MaestroQA?** On the other hand, the cons side of this app is making people more comfortable with work. It makes them complacent with the job handling and sometimes causes them to overlook the other things in the work. **What problems is MaestroQA solving and how is that benefiting you?** The problems that MaestroQA solves are making time not wasted and checking the ticket that has been done for future audits, and it serves my awareness of how my work will be done because I can see my previous ticket. ### 40. Great for peers and quality reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Cesar S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about MaestroQA?** The one thing that I love the most ia how easy Macros can be created to provide feedback to each of my team members. As well, Maestro allows me to see all the scores, current and past, with very dinamyc graphics, charts and very detailed information and filters! It's simply the best tool I've used to get feedback to my team **What do you dislike about MaestroQA?** The only downside that I did not love that much, is that some reports are not easily found and need to be searched for a couple of times, but once you find the route, it's very easy to work around it **What problems is MaestroQA solving and how is that benefiting you?** Basically and the one we use the most is giving and documenting feedback to our teams since they all have access and can easily search for all the coaching sessions provided. ### 41. Very good tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about MaestroQA?** It's easy to organise teams per groups. The customer support is excellent. **What do you dislike about MaestroQA?** The reporting part could be improved. Option to customize coaching points reports would be great. **What problems is MaestroQA solving and how is that benefiting you?** We can detect areas of improvement ### 42. It has really helped me keeping track on my quality **Rating:** 5.0/5.0 stars **Reviewed by:** Marlen m. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about MaestroQA?** the structure of the scores you get it comes very complete having a small feedback and adding the call to the score **What do you dislike about MaestroQA?** there is not really anything I dislike i am very comfortable with it **What problems is MaestroQA solving and how is that benefiting you?** my customer service such as my advocacy with customers ### 43. Easy accountability! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about MaestroQA?** It gives me a great snapshot of what is happening on a daily basis. **What do you dislike about MaestroQA?** Sometimes it has a hard time finding appropriate calls to grade **What problems is MaestroQA solving and how is that benefiting you?** Accountability ### 44. Excellent performance tracking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about MaestroQA?** It's helpful to track and review performances and goals and share progress between managers and team members. It allows everyone to record input and even has handy things like a way to appeal grades and have everything tracked. **What do you dislike about MaestroQA?** Sometimes the UI feels simple/out dated, it would be nice to be able to have the page pagination at the bottom and top so one doesn't have to scroll constantly. Being able to change the colors or theme would be great too! **What problems is MaestroQA solving and how is that benefiting you?** It's helping track and send QA feedback and team performance. It's also used for maintaining performance metrics for several other products that integrate quite easily IE Chat and emails through Zendesk ### 45. Feedback/Review about MaestroQA **Rating:** 5.0/5.0 stars **Reviewed by:** Mansi P. | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about MaestroQA?** Easy useinterface, coaching/feedback can be provided, real time score gets updated. **What do you dislike about MaestroQA?** Screen recording function is not available **What problems is MaestroQA solving and how is that benefiting you?** It is helping user to provide coaching to the agents, also allows to give real time feedbacks ### 46. Feedback/Review MaestroQA **Rating:** 4.5/5.0 stars **Reviewed by:** Kanchan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about MaestroQA?** User interface is quite interesting, user freindly **What do you dislike about MaestroQA?** screen recording option is not available. **What problems is MaestroQA solving and how is that benefiting you?** It allows user to provide real time feedback to the agents and make easy for the agents to get coachings. ### 47. Makes me work harder every day! **Rating:** 5.0/5.0 stars **Reviewed by:** Prashansa S. | Member Support Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about MaestroQA?** It gives detailed knowledge of what areas we should work upon and what mistakes we are making and this gives us motivation and makes me work harder each day at work. **What do you dislike about MaestroQA?** Sometimes it gives us pressure when our scores are down **What problems is MaestroQA solving and how is that benefiting you?** Helps me work harder on my quality, helps in improving, gives me feedback from my supervisors ### 48. MAESTRO IS VERY HELPFUL **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about MaestroQA?** Maestro helps us to check or to see our scores in every cases that we're handling and even a kid can use this because it's very user friendly. I can see what I need to work on especially on our QA Score. **What do you dislike about MaestroQA?** I don't dislike any part of MaestroQA because it very easy to use and the design is pleasing to eyes especially it's color. I really love it. I don't find any negative from MaestroQA. **What problems is MaestroQA solving and how is that benefiting you?** Of course the things that I need to improve with my QA scorre when I'm having a markdown. I really love MaestroQA, so easy to find what I'm looking for from this site. ### 49. Amazing experience and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kamalpreet S. | Quality Analyist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2023 **What do you like best about MaestroQA?** I like how understandable things are on Maestro for anyone to use, as the Ces and Quality are reflected clearly. **What do you dislike about MaestroQA?** Sometimes the page refreshes and if there will be a heads up for it and then it's great **What problems is MaestroQA solving and how is that benefiting you?** The basis of the quality which benefits us for our work. ### 50. Master of grades. Friendly user. Very Useful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about MaestroQA?** It helps us to professionally deliver grades and feedback to our teammates in the most effective way possible. It also enhances the company's innovation and work efficiency. **What do you dislike about MaestroQA?** Sometimes when there's a bug, it takes some time to troubleshoot and fix it. But everything goes well when you have a good internet provider. Overall, maestro QA helps me to build a good connection with the graded tickets. **What problems is MaestroQA solving and how is that benefiting you?** Maestro QA helps me to resolve my lack of organizing thoughts and feedback regarding different aspects of grading. It also benefits me in a way that I can easily express my point of views. ## MaestroQA Discussions - [Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?](https://www.g2.com/discussions/33453-aside-from-the-bar-graph-that-shows-after-you-signed-in-are-there-any-other-charts-that-i-can-change-into) - 1 comment, 1 upvote - [Are you guys still testing the recording function?](https://www.g2.com/discussions/33426-are-you-guys-still-testing-the-recording-function) - 1 comment, 1 upvote - [View MaestroQA pricing details and edition comparison](https://www.g2.com/products/maestroqa/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+04%3A00%3A33+-0500&secure%5Bsession_id%5D=ba9dc64f-8a52-4174-bb82-44a48679771c&secure%5Btoken%5D=503efeac2580583c69a0d13c7fda64d6f907f8c87973cf2f4194ed5faa5b683c&format=llm_user) ## MaestroQA Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Helpshift](https://www.g2.com/products/helpshift/reviews) - [HubSpot CRM Integration for Jira](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) - [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [ServiceNow Integration Hub](https://www.g2.com/products/servicenow-integration-hub/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## MaestroQA Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Channel** - Security - Omnichannel - Privacy - Anonymity **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top MaestroQA Alternatives - [evaluagent](https://www.g2.com/products/evaluagent/reviews) - 4.5/5.0 (437 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,452 reviews)