--- title: MaestroQA Reviews meta\_title: 'MaestroQA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 325 reviews by the users' company size, role or industry to find out how MaestroQA works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 325 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # MaestroQA Reviews & Product Details Visit Website MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro * * * Product Website MaestroQA Seller [MaestroQA](https://www.g2.com/sellers/maestroqa) Discussions [MaestroQA Community](https://www.g2.com/products/maestroqa/discuss) Languages Supported English, Korean Solution Type All-in-One Overview by Moiz Amjad Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/maestroqa/pricing) ## MaestroQA Integrations (16) What do users say about integrations? Verified by MaestroQA [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gladly ](https://www.g2.com/products/gladly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Helpshift ](https://www.g2.com/products/helpshift/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot CRM Integration for Jira ](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NICE Workforce Management ](https://www.g2.com/products/nice-workforce-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Playvox WFM ](https://www.g2.com/products/playvox-wfm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qualtrics Customer Experience ](https://www.g2.com/products/qualtrics-customer-experience/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Integration Hub ](https://www.g2.com/products/servicenow-integration-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![Keith G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith G.") KG Keith G. Mid-Market (51-1000 emp.) 10/17/2023 "Very Intuitive" 5/5 What do you like best about MaestroQA? The ability to click on resources on page Review collected by and hosted on G2.com. What do you dislike about MaestroQA? Don't have any complaints. It's super streamless Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? Ability to review feedback while looking at specific tickets and resources Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Francesca T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francesca T.") FT Francesca T. Mid-Market (51-1000 emp.) 5/24/2023 "Been using MaestroQA ever since I'm working. Coolest monitoring software." 4.5/5 What do you like best about MaestroQA? So far, it has the best user-friendly interface, and it's easy to find my scores. It's easy to navigate around in case I would need to review my previous tickets. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? I wish MaestroQA will have night mode features! A few customization features will be cool as well. Just to make it less boring and not always the usual blue and white colors. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? It helps me find the QAs response on my tickets easily as I hold their feedbacks important as it would impact the quality of my work. The filter section also helps me in doing so. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Karen S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen S.") KS Karen S. Small-Business (50 or fewer emp.) 6/7/2023 "Great app! Easy to use and you can really view the information needed just by checking the overview." 5/5 What do you like best about MaestroQA? The overview option. You can hover the whole page to see the updates from the updated date. Also, the ticket reviews, since I can monitor the updated grades In the progress queue. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? I don't see any problem using the App since it constantly update to improve the view and options on our end. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? As a user of the App, It is so convenient to check my latest grade and coaching sessions. Got room to review my past ticket for me to improve my performance. Thank you! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Khushal V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khushal V.") KV Khushal V. Enterprise (\> 1000 emp.) 8/9/2023 "Maestro QMS Review" 5/5 What do you like best about MaestroQA? Easy interface and clarity in understanding how to use. The notification feature whenever a new update rolls out. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? Its inability to share email to the agents for any incident reporting. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? It is helping my organisation to perform, integrate and sort audits. It is benefiting my auditing and sharing feedback with the agents with ease. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kia H.") KH Kia H. Senior Resolution Specialist Mid-Market (51-1000 emp.) 5/25/2023 "Great educational tool and perfect for customer service feedback" 5/5 What do you like best about MaestroQA? It helps to gage where you're at educational wise in your career field. It also gives Leaders a chance to look over the quality of CS agents and gives the chance for customers to leave reviews. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? I don't really have any dislikes in regard to this program. You have the ability to leave notes, cross reference tickets and read feedback from leaders. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? Cuts down on the usual zoom classroom training as some learn faster than others. Allows CS agents the opportunity to view their scores and leave feedback. Review collected by and hosted on G2.com. Show More 5/31/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Manisha T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manisha T.") MT Manisha T. Mid-Market (51-1000 emp.) 9/1/2023 "Awesome!" 5/5 What do you like best about MaestroQA? It is very helpful in fetching the details and scoring the cases for teammates. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? It is a very good tool and there is nothing to dislike about it. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? It is helping me to score the cases and it is very time saving. Review collected by and hosted on G2.com. Show More 3/1/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 2/21/2024 "Simple and user-friendly" 5/5 What do you like best about MaestroQA? It serves as a coaching room for me and my department lead. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? It may not appear user-friendly at first to a non-tech user. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? Distance learning and coaching in a Remote Environment Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Maryam T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maryam T.") MT Maryam T. administrator Small-Business (50 or fewer emp.) 6/30/2023 "I really love it for assessing my performance" 5/5 What do you like best about MaestroQA? It helps me improve my performance by showing minor details of my work. It gives me amazing experience :) Review collected by and hosted on G2.com. What do you dislike about MaestroQA? it would be better if they can add a bit more details for showing reviews Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? It shows me the areas of improvement as I am able to read the customers responses and they let me know what could have been done as to give them a better chat/ email experience Review collected by and hosted on G2.com. Show More 8/1/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Enterprise (\> 1000 emp.) 11/28/2023 "Maestro Meets My Needs" 5/5 What do you like best about MaestroQA? I like that I have everything right in front of me. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? sometimes the call timer does not progress with the call. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? allowing a quick process of audits so I can get more done faster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Syed Mohd R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Syed Mohd R.") SR Syed Mohd R. Enterprise (\> 1000 emp.) 5/23/2023 "Easy to work --- Friendly interface" 4.5/5 What do you like best about MaestroQA? 1 - Quickly search the teammates and the related information. 2- get all the details and chats and calls in one frame. 3- We can see the realtime audited scores. 4- We can also fetch the call recordings in a Maestro. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? 1 - Unable to see the screen Barging. 2 - Team wise filter not available. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? Maestron helps us to quickly fetch the teammates related information in no time. We can check chats and calls with recording in one timeframe. It helps us to meet the KPI. Review collected by and hosted on G2.com. Show More 5/25/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about MaestroQA? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about MaestroQA ](https://www.g2.com/products/maestroqa/discussions/new) GU Guest User What is MaestroQA used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-maestroqa-used-for) ![Glenn C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glenn C.") GC Glenn Cabrera • Last activity over 5 years ago Aside from the bar graph that shows after you signed in, are there any other charts that I can change into? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/33453-aside-from-the-bar-graph-that-shows-after-you-signed-in-are-there-any-other-charts-that-i-can-change-into) [ View all Discussions ](https://www.g2.com/products/maestroqa/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months ### Average Discount 28% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/maestroqa/pricing) ## How much does MaestroQA cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 9 purchases. 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