--- title: MaestroQA Reviews meta\_title: 'MaestroQA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 325 reviews by the users' company size, role or industry to find out how MaestroQA works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 325 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # MaestroQA Reviews & Product Details Visit Website MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro * * * Product Website MaestroQA Seller [MaestroQA](https://www.g2.com/sellers/maestroqa) Discussions [MaestroQA Community](https://www.g2.com/products/maestroqa/discuss) Languages Supported English, Korean Solution Type All-in-One Overview by Moiz Amjad Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/maestroqa/pricing) ## MaestroQA Integrations (16) What do users say about integrations? Verified by MaestroQA [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gladly ](https://www.g2.com/products/gladly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Helpshift ](https://www.g2.com/products/helpshift/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot CRM Integration for Jira ](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NICE Workforce Management ](https://www.g2.com/products/nice-workforce-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Playvox WFM ](https://www.g2.com/products/playvox-wfm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qualtrics Customer Experience ](https://www.g2.com/products/qualtrics-customer-experience/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Integration Hub ](https://www.g2.com/products/servicenow-integration-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More AP Arturo P. Mid-Market (51-1000 emp.) 2/20/2024 "Maestro QA is a great tool because it shows you every detail of every interaction you have" 5/5 What do you like best about MaestroQA? The facility of reading and working on it Review collected by and hosted on G2.com. What do you dislike about MaestroQA? Everything works perfectly fine, I would not change any of it Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? You can see detailed every interaction you have had Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Professional Training & Coaching](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Professional Training & Coaching") UP Verified User in Professional Training & Coaching Mid-Market (51-1000 emp.) 11/21/2023 "Wonderful collaboration tool to monitor QA progress and coachings" 4.5/5 What do you like best about MaestroQA? An easy-to-use interface, the ability to track progress over a particular time period, and a really versatile feedback and coaching implementation round out the package. Anytime I have had to contact customer support, it has been a pleasant experience! Review collected by and hosted on G2.com. What do you dislike about MaestroQA? Reporting: I wish it were a bit more intuitive for the average user. You can find what you are looking for, but it takes some time to figure out the filters. I wish it had a better ability to discover trends, whether that be with reporting or AI. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? Keeping track of feedback in an easy-to-use way makes my job easier, as I have everything I need in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lovely R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lovely R.") LR Lovely R. Enterprise (\> 1000 emp.) 9/1/2023 "Tool is simple, specific as it helps a CA to audit cases" 4/5 What do you like best about MaestroQA? It helps in a better way to audit and provide remarks to agent Review collected by and hosted on G2.com. What do you dislike about MaestroQA? At times connect error is there else everything is good Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? All good Review collected by and hosted on G2.com. Show More 2/21/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Abhinandan N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhinandan N.") AN Abhinandan N. Enterprise (\> 1000 emp.) 9/4/2023 "Maestro QA review" 5/5 What do you like best about MaestroQA? Maestro is very friendly in usage & easy to undersand. Maestro do have a good interface Maestro works very smoothly mostly. Proper data is available in it and also do have proper way of exploring the data and all the options. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? Sometimes it takes to pull the heavy data and hangs. So, little bit bug issue needs to be fixed. Also, Sometime the OB call is not available in the Maestro. While listening OB call recording there is a bug in play/pause button Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? Data easily available. Data can be easily downloded easy to use as on same scren all the detals are available. Dashboarding is easily aailable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Girdhar C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Girdhar C.") GC Girdhar C. Enterprise (\> 1000 emp.) 8/31/2023 "Maestro has been good but it can be better." 5/5 What do you like best about MaestroQA? Simple Navigation and the good part of ease of access. the chat integrTION THE AUDIO iNTEGRATION Etc has been a good par at the same time the Annotations we can do in the scripts is has been awesome. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? More can be done on this. the Jump in section can be pluged in with keyboard shortcuts where a few clicks can change the section of rubrics and all where the button function will help a quick navigation in keyboard. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? Real-time analysis. Real-time updates quick updates. relatime view and end user results. Swiftness makes it fast and easy for task completion. Yes, realtimeupdates do help us keep track of productivity Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nishant V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nishant V.") NV Nishant V. Enterprise (\> 1000 emp.) 8/8/2023 "Feedback/Review for MaestroQA" 5/5 What do you like best about MaestroQA? Real time scores updates can be provided, Also, it allows to provide coaching for the user, so that quick improvement can be done. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? Screen record function is not there, which is a drawback. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? It is allowing user to provide real time feedback to the agents, also by scoring in maestro, agents can improve their performance. Review collected by and hosted on G2.com. Show More 2/8/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lexi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lexi B.") LB Lexi B. Mid-Market (51-1000 emp.) 8/10/2023 "Maestro is the best" 5/5 What do you like best about MaestroQA? MQA is full of resources to support both the agent, graders and managers alike. I enjoy working out of the assignments page, and have visibility into the rest of my team's progress for the month. Easy coaching tools and highlighting to indicate areas of concern and achievements made! Review collected by and hosted on G2.com. What do you dislike about MaestroQA? MaestroQA userface is not customizable as far as font, color, or ability to take notes or save important tickets in a "personal grader queue" or "journal" for example. Please continue building on the tools and resources available. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? QA supports our Performance and quality management, monitor SOP adherence and find areas of opportunity, relationship building and coaching for managers & agents, enhanced reports for our upper leadership teams. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Yogeshwari J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yogeshwari J.") YJ Yogeshwari J. Enterprise (\> 1000 emp.) 9/1/2023 "Meastro review" 5/5 What do you like best about MaestroQA? Maestro is a very great tool which helps the QAs to perform audits daily for different LOB and we can easily fetch the reports via Maestro tool. Its a helpful tool. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? There is nothing such which I dislike for Maestro, however we have the files extracted from Maestro in zip format which takes time to get exported from tool and then convert to csv Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? In Mastro we can see the cases and then perform the audits in an easy manner for different LOBs In Mastro we can see the cases and then perform the audits in an easy manner for different LOBs Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Surendra S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surendra S.") SS Surendra S. Enterprise (\> 1000 emp.) 8/31/2023 "It is handful tool to audit the case." 5/5 What do you like best about MaestroQA? I love to audit the cases on the Maestro, I easly can find the cases of the agents and give the rating about their work and find the consolidated result of the performance. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? There is nothing as dislike, InitiaIly i found it quite difficult to pull/look out the data but gradually I used to it and now I am good to find required information. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? With this tool, I have all consolidated data which help me to evaluate the cases and all the details regarding the agents like weekly and monthly Qulaity Scores and other imporatnt information in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Perly C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Perly C.") PC Perly C. Support Agent Small-Business (50 or fewer emp.) 2/20/2024 "MaestroQA" 5/5 What do you like best about MaestroQA? It's very easy to navigate and use. I can see my stats easily Review collected by and hosted on G2.com. What do you dislike about MaestroQA? Just the thing that I can only share my entire screen instead of sharing a specific window only Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? Process QA, helps the team review what they did wrong and help them correct them in a timely manner Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about MaestroQA? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about MaestroQA ](https://www.g2.com/products/maestroqa/discussions/new) GU Guest User What is MaestroQA used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-maestroqa-used-for) ![Glenn C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glenn C.") GC Glenn Cabrera • Last activity over 5 years ago Aside from the bar graph that shows after you signed in, are there any other charts that I can change into? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/33453-aside-from-the-bar-graph-that-shows-after-you-signed-in-are-there-any-other-charts-that-i-can-change-into) [ View all Discussions ](https://www.g2.com/products/maestroqa/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months ### Average Discount 28% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/maestroqa/pricing) ## How much does MaestroQA cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 9 purchases. Get Price Estimate MaestroQA Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-playvox-quality-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-scorebuddycx) ##### ##### MaestroQA Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/maestroqa/features) ## Top-Rated Alternatives [ ![evaluagent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "evaluagent") evaluagent 4.5/5(447) ](https://www.g2.com/products/evaluagent/reviews) [ ![Zendesk Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk Contact Center") Zendesk Contact Center 4.5/5(314) ](https://www.g2.com/products/zendesk-contact-center/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/maestroqa/competitors/alternatives) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Multilingual Customer Support](https://www.g2.com/categories/multilingual-customer-support) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which school management software covers attendance, grades, tuition, and parent communication most completely in one platform?](https://www.g2.com/discussions/which-school-management-software-covers-attendance-grades-tuition-and-parent-communication-most-completely-in-one-platform)[Which columnar databases deliver near-instant results on complex analytical queries across billion-row datasets?](https://www.g2.com/discussions/which-columnar-databases-deliver-near-instant-results-on-complex-analytical-queries-across-billion-row-datasets)[Best Webinar Platforms](https://www.g2.com/discussions/what-are-the-best-webinar-platforms-in-your-opinion) [Which database comparison platforms have intuitive interfaces for identifying structural differences in MySQL and SQL Server environments?](https://www.g2.com/discussions/which-database-comparison-platforms-have-intuitive-interfaces-for-identifying-structural-differences-in-mysql-and-sql-server-environments)[Top platforms for securing container images](https://www.g2.com/discussions/what-are-the-top-platforms-for-securing-container-images)[Pros and Cons Details](https://www.g2.com/products/maestroqa/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)