--- title: MaestroQA Reviews meta\_title: 'MaestroQA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 325 reviews by the users' company size, role or industry to find out how MaestroQA works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 325 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # MaestroQA Reviews & Product Details Visit Website MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro * * * Product Website MaestroQA Seller [MaestroQA](https://www.g2.com/sellers/maestroqa) Discussions [MaestroQA Community](https://www.g2.com/products/maestroqa/discuss) Languages Supported English, Korean Solution Type All-in-One Overview by Moiz Amjad Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/maestroqa/pricing) ## MaestroQA Integrations (16) What do users say about integrations? Verified by MaestroQA [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gladly ](https://www.g2.com/products/gladly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Helpshift ](https://www.g2.com/products/helpshift/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot CRM Integration for Jira ](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NICE Workforce Management ](https://www.g2.com/products/nice-workforce-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Playvox WFM ](https://www.g2.com/products/playvox-wfm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qualtrics Customer Experience ](https://www.g2.com/products/qualtrics-customer-experience/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Integration Hub ](https://www.g2.com/products/servicenow-integration-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") UI Verified User in Information Services Mid-Market (51-1000 emp.) 6/7/2023 "One of the most helpful app" 5/5 What do you like best about MaestroQA? I'm happy with the MaestroQA. It has an excellent service that helps not only me but also other people who are using this. It helps to check the tickets we worked which guide us to have outstanding work outcome. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? On the other hand, the cons side of this app is making people more comfortable with work. It makes them complacent with the job handling and sometimes causes them to overlook the other things in the work. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? The problems that MaestroQA solves are making time not wasted and checking the ticket that has been done for future audits, and it serves my awareness of how my work will be done because I can see my previous ticket. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Cesar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cesar S.") CS Cesar S. Mid-Market (51-1000 emp.) 2/16/2023 "Great for peers and quality reviews" 5/5 What do you like best about MaestroQA? The one thing that I love the most ia how easy Macros can be created to provide feedback to each of my team members. As well, Maestro allows me to see all the scores, current and past, with very dinamyc graphics, charts and very detailed information and filters! It's simply the best tool I've used to get feedback to my team Review collected by and hosted on G2.com. What do you dislike about MaestroQA? The only downside that I did not love that much, is that some reports are not easily found and need to be searched for a couple of times, but once you find the route, it's very easy to work around it Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? Basically and the one we use the most is giving and documenting feedback to our teams since they all have access and can easily search for all the coaching sessions provided. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 11/21/2023 "Very good tool" 5/5 What do you like best about MaestroQA? It's easy to organise teams per groups. The customer support is excellent. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? The reporting part could be improved. Option to customize coaching points reports would be great. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? We can detect areas of improvement Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MM Marlen m. Mid-Market (51-1000 emp.) 8/8/2023 "It has really helped me keeping track on my quality" 5/5 What do you like best about MaestroQA? the structure of the scores you get it comes very complete having a small feedback and adding the call to the score Review collected by and hosted on G2.com. What do you dislike about MaestroQA? there is not really anything I dislike i am very comfortable with it Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? my customer service such as my advocacy with customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 11/21/2023 "Easy accountability!" 5/5 What do you like best about MaestroQA? It gives me a great snapshot of what is happening on a daily basis. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? Sometimes it has a hard time finding appropriate calls to grade Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? Accountability Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 6/1/2023 "Excellent performance tracking tool" 5/5 What do you like best about MaestroQA? It's helpful to track and review performances and goals and share progress between managers and team members. It allows everyone to record input and even has handy things like a way to appeal grades and have everything tracked. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? Sometimes the UI feels simple/out dated, it would be nice to be able to have the page pagination at the bottom and top so one doesn't have to scroll constantly. Being able to change the colors or theme would be great too! Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? It's helping track and send QA feedback and team performance. It's also used for maintaining performance metrics for several other products that integrate quite easily IE Chat and emails through Zendesk Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mansi P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mansi P.") MP Mansi P. Enterprise (\> 1000 emp.) 8/15/2023 "Feedback/Review about MaestroQA" 5/5 What do you like best about MaestroQA? Easy useinterface, coaching/feedback can be provided, real time score gets updated. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? Screen recording function is not available Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? It is helping user to provide coaching to the agents, also allows to give real time feedbacks Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kanchan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kanchan A.") KA Kanchan A. Small-Business (50 or fewer emp.) 8/17/2023 "Feedback/Review MaestroQA" 4.5/5 What do you like best about MaestroQA? User interface is quite interesting, user freindly Review collected by and hosted on G2.com. What do you dislike about MaestroQA? screen recording option is not available. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? It allows user to provide real time feedback to the agents and make easy for the agents to get coachings. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Prashansa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prashansa S.") PS Prashansa S. Member Support Agent Mid-Market (51-1000 emp.) 6/26/2023 "Makes me work harder every day!" 5/5 What do you like best about MaestroQA? It gives detailed knowledge of what areas we should work upon and what mistakes we are making and this gives us motivation and makes me work harder each day at work. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? Sometimes it gives us pressure when our scores are down Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? Helps me work harder on my quality, helps in improving, gives me feedback from my supervisors Review collected by and hosted on G2.com. Show More 7/20/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") UO Verified User in Outsourcing/Offshoring Enterprise (\> 1000 emp.) 5/24/2023 "MAESTRO IS VERY HELPFUL" 5/5 What do you like best about MaestroQA? Maestro helps us to check or to see our scores in every cases that we're handling and even a kid can use this because it's very user friendly. I can see what I need to work on especially on our QA Score. Review collected by and hosted on G2.com. What do you dislike about MaestroQA? I don't dislike any part of MaestroQA because it very easy to use and the design is pleasing to eyes especially it's color. I really love it. I don't find any negative from MaestroQA. Review collected by and hosted on G2.com. What problems is MaestroQA solving and how is that benefiting you? Of course the things that I need to improve with my QA scorre when I'm having a markdown. I really love MaestroQA, so easy to find what I'm looking for from this site. Review collected by and hosted on G2.com. Show More 5/25/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about MaestroQA? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about MaestroQA ](https://www.g2.com/products/maestroqa/discussions/new) GU Guest User What is MaestroQA used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-maestroqa-used-for) ![Glenn C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glenn C.") GC Glenn Cabrera • Last activity over 5 years ago Aside from the bar graph that shows after you signed in, are there any other charts that I can change into? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/33453-aside-from-the-bar-graph-that-shows-after-you-signed-in-are-there-any-other-charts-that-i-can-change-into) [ View all Discussions ](https://www.g2.com/products/maestroqa/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months ### Average Discount 28% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/maestroqa/pricing) ## How much does MaestroQA cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 9 purchases. Get Price Estimate MaestroQA Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-playvox-quality-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-scorebuddycx) ##### ##### MaestroQA Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/maestroqa/features) ## Top-Rated Alternatives [ ![evaluagent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "evaluagent") evaluagent 4.5/5(447) ](https://www.g2.com/products/evaluagent/reviews) [ ![Zendesk Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk Contact Center") Zendesk Contact Center 4.5/5(314) ](https://www.g2.com/products/zendesk-contact-center/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/maestroqa/competitors/alternatives) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Multilingual Customer Support](https://www.g2.com/categories/multilingual-customer-support) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which school management software covers attendance, grades, tuition, and parent communication most completely in one platform?](https://www.g2.com/discussions/which-school-management-software-covers-attendance-grades-tuition-and-parent-communication-most-completely-in-one-platform)[Which columnar databases deliver near-instant results on complex analytical queries across billion-row datasets?](https://www.g2.com/discussions/which-columnar-databases-deliver-near-instant-results-on-complex-analytical-queries-across-billion-row-datasets)[Best Webinar Platforms](https://www.g2.com/discussions/what-are-the-best-webinar-platforms-in-your-opinion) [Which database comparison platforms have intuitive interfaces for identifying structural differences in MySQL and SQL Server environments?](https://www.g2.com/discussions/which-database-comparison-platforms-have-intuitive-interfaces-for-identifying-structural-differences-in-mysql-and-sql-server-environments)[Top platforms for securing container images](https://www.g2.com/discussions/what-are-the-top-platforms-for-securing-container-images)[Pros and Cons Details](https://www.g2.com/products/maestroqa/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)