--- title: MaestroQA Reviews meta_title: 'MaestroQA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 325 reviews by the users' company size, role or industry to find out how MaestroQA works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 325 scale: '5' date_modified: '2026-08-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # MaestroQA Reviews **Vendor:** MaestroQA **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.8/5.0 **Total Reviews:** 325 ## About MaestroQA MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro ## MaestroQA Pros & Cons **What users like:** - Users value the **ease of use** of MaestroQA, enabling fast onboarding and straightforward test case development for teams. (22 reviews) - Users value the **detailed scoring system** of MaestroQA, enhancing coaching and agent performance through insightful analytics. (21 reviews) - Users value the **coaching capabilities** of MaestroQA, utilizing data to enhance agent performance and feedback. (20 reviews) - Users appreciate the **responsive coaching support** from MaestroQA, making it easier to identify agent improvement areas. (18 reviews) - Users appreciate the **helpful insights** from MaestroQA that streamline coaching and improve agent performance effectively. (12 reviews) - Evaluation Process (10 reviews) - Users find the **navigation ease** of MaestroQA instrumental for productivity, allowing quick access to necessary details. (10 reviews) - Users praise the **easy-to-use interface** of MaestroQA, highlighting its smooth workflow and efficient feedback features. (10 reviews) - Feedback System (9 reviews) - Learning (7 reviews) **What users dislike:** - Users face **usability issues** with admin settings being hard to locate, complicating the experience when accessing ticket information. (21 reviews) - Users note the **missing features** like Gong integration and screen recording, limiting functionality and user experience. (9 reviews) - Users find the **complexity of setup** in MaestroQA off-putting, requiring significant effort and careful management of interlinked features. (5 reviews) - Users find the **steep learning curve** challenging, requiring significant time and effort to master the platform. (5 reviews) - Users face **integration issues** with MaestroQA, requiring extra steps and complicating the overall usability experience. (4 reviews) - Limited Customization (4 reviews) - Difficult Setup (3 reviews) - Inadequate AI Capabilities (3 reviews) - Users find the **reporting inadequate** , as locating specific reports can be time-consuming and less intuitive. (3 reviews) - Users experience **initial difficulties** with MaestroQA's lengthy implementation and complex interdependencies between features. (3 reviews) ## MaestroQA Reviews ### 1. Amazingly good and easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** The coaching feature included in MaestroQa. **What do you dislike about MaestroQA?** The downside of MaestroQA or least helpful feature of it is the date range which is limited to 3 months only. It would be of great help if it can filter at least 6 months. **What problems is MaestroQA solving and how is that benefiting you?** Quality Assurance of the business. It helps provide a detailed and concise overview of the behaviours that impact the company. It helps increase the productivity and efficiency level. ### 2. It's been a great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Viridiana O. | customer support, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** In how we can check the information based on dates **What do you dislike about MaestroQA?** not able to see updates of scores unless you choose to view it **What problems is MaestroQA solving and how is that benefiting you?** to get my performance on top ### 3. Transparent **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis C. | Content moderator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** We can atleast check our status anytime we want and manage the scores if there are any errors. **What do you dislike about MaestroQA?** None so far because it is easy to understand. **What problems is MaestroQA solving and how is that benefiting you?** Awareness ### 4. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** We used to get the scores of our quality and scores from the customer at one place through which we can get to know about what should be done to improve. **What do you dislike about MaestroQA?** Sometimes there is a delay in data and scores to get reflected. **What problems is MaestroQA solving and how is that benefiting you?** Solving the problem of getting all the things done at one place. ### 5. Maestro is the best QA tool I have seen! **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel S. | Contractor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** It is very simple to use, logic and arranges the data in an easy-to-understand way. Accessing the information and accepting feedback is well-organised. **What do you dislike about MaestroQA?** Nothing because it includes what's needed and more for QA. **What problems is MaestroQA solving and how is that benefiting you?** Most companies use Excel for QA. Maestro is a QA specific tool that simplifies and gathers all info in one place. ### 6. I love you can check your tickets with audio and comments to improve **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos Miguel d. | Customer Service Representative, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about MaestroQA?** that it marks the metrics on your calls, also how they grade them, and that you can see how is your score whenever you want to , that's something I loved from Maestro **What do you dislike about MaestroQA?** To the moment, I've been using Maestro and checking almost all the features and I couldn't say a thing that I dislike of Maestro to be really honest it an awesome app **What problems is MaestroQA solving and how is that benefiting you?** Sometimes we don't have enough time to have sessions to improve our calls so , in here we can see where do we have areas of opportunity ### 7. It is very helpful for us to know where we can improve. **Rating:** 5.0/5.0 stars **Reviewed by:** Carrylyn J. | Teammate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about MaestroQA?** I like the best in Maestro is the custom date options to know my scores in a specific timespan. **What do you dislike about MaestroQA?** If I have the option that I have like the list is the CES area. **What problems is MaestroQA solving and how is that benefiting you?** None ### 8. Maestro QA is a good platform, Clean and simple UI which is my favourite **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham J. | Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about MaestroQA?** The Graph representation which system shows to reflect scores. **What do you dislike about MaestroQA?** As of now I do not find anything bad about maestro **What problems is MaestroQA solving and how is that benefiting you?** Reflecting Scores and complied data in a very good manner, better than other apps. ### 9. Great for Coaching and Development **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2022 **What do you like best about MaestroQA?** The information that is readily available such as QA Scoring, the most recent scores, the color coding, it is all very easy to leverage in a conversation with one another. Creating the coaching segments are smooth and we have pre-created macros to help with the guidance. **What do you dislike about MaestroQA?** I would like to see more of the reporting aspect made available on the coaching page. Being able to not switch between either or both and allow for simple access to the reporting that was provided and the results I queried. **Recommendations to others considering MaestroQA:** Use the heck out of it, so you can see how it can fully support you! **What problems is MaestroQA solving and how is that benefiting you?** It is supporting and solving the problem of redundancy when gathering details and data needed to communicate in the coaching/1:1 space. I can simply add scoring to my coaching, specific points to highlight, and areas that I would copy paste into another area is made simple. ### 10. Easy to use, straight forward, no nonsense. **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa G. | Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** easy to read, layout is fine. user friendly. **What do you dislike about MaestroQA?** Slightly difficult to navigate both sides of the pages with the feedback. **What problems is MaestroQA solving and how is that benefiting you?** It helps our QA system and helping me fully understand what I do well and what I can improve on. ### 11. Auditors Space **Rating:** 5.0/5.0 stars **Reviewed by:** Swarna J. | Teammate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** The sections are evenly bifurcated which makes it easy to navigate between them. Also, the coaching sessions are worth. **What do you dislike about MaestroQA?** There should be a comment section where we can comment our views regarding the auditor's comments on our ticket so that we can have the clear explanation of the comment. **What problems is MaestroQA solving and how is that benefiting you?** It gives us the second perspective on our tickets so that we can try to change our vision of seeing the merchant's query in deep which in turn helps quality. ### 12. Maestro makes life so much easier for Quality Assurance! **Rating:** 5.0/5.0 stars **Reviewed by:** Christina M. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about MaestroQA?** You can filter to find exactly what you looking for. By name, date range, ticket number, etc. This helps us find a specific concern, date or issue. **What do you dislike about MaestroQA?** Currently, I do not have any dislikes about Maestro. **What problems is MaestroQA solving and how is that benefiting you?** Maestro is helping our customer service team become excellent! By grading their tickets, they get to visibly see what they did wrong, said wrong, etc. We can coach them on a specific issue if we see a trend happening. ### 13. Complete and simple interface **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn P. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** The program is very intuitive and has lots of features that prove to be useful. Everything I need to provide weekly analysis and helpful reports are in one solid program, and the updates are always great as well! **What do you dislike about MaestroQA?** Sometimes there's features I'd like to see added and sometimes changes are not the best but at least we have the option to leave feedback and make suggestions too! **Recommendations to others considering MaestroQA:** Make use of all the features available and take note of the ones that are not so that you can provide feedback that is hopefully implemented **What problems is MaestroQA solving and how is that benefiting you?** Providing updates to help quicken the process to grade agents and make it easier to organize them ### 14. Fun looking, user friendly tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about MaestroQA?** Very easy to use, aesthetically pleasing **What do you dislike about MaestroQA?** N/A - no aspects have come across as unsatisfactory yet **What problems is MaestroQA solving and how is that benefiting you?** Keeping track of customer interactions, being able to review agent performance and thorough reporting. ### 15. Maestro works perfectly for me who likes getting detailed feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Maddy L. | Happy Ambassador, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about MaestroQA?** The complete details! I need this!!!!!!! **What do you dislike about MaestroQA?** The interface! It's so messy looking!!!! **What problems is MaestroQA solving and how is that benefiting you?** Maestro has detailed information so everything I need to know about a ticket is there. It is very easy to use but the interface is very boring and needs a fun appearance and design for people like me who are more engaged when there are colors and images (if you know what I mean). ### 16. Awesome MaestroQA **Rating:** 4.5/5.0 stars **Reviewed by:** Glenda A. | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about MaestroQA?** To be able to check my score right away! **What do you dislike about MaestroQA?** Everything is awesome! Great way for checking the scores. **What problems is MaestroQA solving and how is that benefiting you?** Ables to provide real-time score for QA and CES ### 17. {"translation":"

Observe the stars and listen to the whispers of the wind. Seek the wisdom hidden in the ancient stones. Embrace the journey and let your heart guide you.

"} **Rating:** 5.0/5.0 stars **Reviewed by:** Eloisa R. | Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** You will see what the markdown is and you need to improve it. **What do you dislike about MaestroQA?** The tools and the information were detailed. **What problems is MaestroQA solving and how is that benefiting you?** When you are not aware of your mistake. ### 18. Great tool, with constant improvements! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** The simplicity with which you can create scorings, coaching sessions, and multiple scorecards. **What do you dislike about MaestroQA?** Reporting is not very friendly and we need to make it more user-friendly for the specialists to feel more attracted to use it. **Recommendations to others considering MaestroQA:** Make it more interactive for specialists that are accessing Maestro QA to check their scorings and their coaching. Being able to have all behaviors as PASS/FAIL in a scorecard from the start (not to go manually through all the behaviors to check them if we know they are all PASS/FAIL). **What problems is MaestroQA solving and how is that benefiting you?** Upgrading and improving the coaching parts and the workspace, but also adding internal notes. ### 19. Maestro QA **Rating:** 4.5/5.0 stars **Reviewed by:** Laura P. | Bilingual Merchant Success Advocate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** Detailed feedback can be provided and highlighted for easiness of review. It's like an easy-to-use rubric that can also be personalized. **What do you dislike about MaestroQA?** Feedback might be impersonal if only the copy-paste/ already in use rubric is provided as feedback for a given score. **What problems is MaestroQA solving and how is that benefiting you?** Maestro QA breaks down sections of interaction, and allows for detailed feedback for a more accurate 'glow and grow' ### 20. It's a really great software, easy to use and works seemlesly. **Rating:** 5.0/5.0 stars **Reviewed by:** Yash J. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about MaestroQA?** The audit assignment and the coaching feature are great and efficient. **What do you dislike about MaestroQA?** I don't like it when I can't find the names of people who have edited my audit. **What problems is MaestroQA solving and how is that benefiting you?** The rubric selection and the grading status at the time of performing the audit help in knowing where the agent stands on the quality parameters on a real-time basis. ### 21. Flawless experience **Rating:** 4.5/5.0 stars **Reviewed by:** Luis Miguel C. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about MaestroQA?** The way how we can organize our work and coordinate with peers to get things done. **What do you dislike about MaestroQA?** Some aspects of the layout but they have been improving. **What problems is MaestroQA solving and how is that benefiting you?** Organization was one of the pain points in our QA process. With Maestro, we can have everything in a single place and get accurate and detailed reports when needed ### 22. It is helpful for us as we are able to improve our quality score. **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal R. | Shopify support advisor., Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2022 **What do you like best about MaestroQA?** We have the option to make self-audits. It helps us to improve. **What do you dislike about MaestroQA?** I do not have found any yet. I am still enjoying the application. **What problems is MaestroQA solving and how is that benefiting you?** Through MaestroQA we can pinpoint our errors so that we would be able to improve those sections in the upcoming tickets that we will do in the future. ### 23. Easy to use and easy to understand. **Rating:** 4.5/5.0 stars **Reviewed by:** Kort R. | Quality assurance, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about MaestroQA?** That it keeps track of all tickets completed and lets you know how close you are to reaching 100%. **What do you dislike about MaestroQA?** We are only able to see tickets 3 months into the past. **What problems is MaestroQA solving and how is that benefiting you?** Maestro QA is taking out having to use extra applications to complete an audit. ### 24. Excellent coaching platform **Rating:** 5.0/5.0 stars **Reviewed by:** Filippo S. | Multilingual Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** Ease to add notes to the reviewed ticket **What do you dislike about MaestroQA?** The interface to access tickets can be confusing at times **What problems is MaestroQA solving and how is that benefiting you?** It's a versatile platform that allows to easily review and grade tickets from the QA perspective, and quick access to advisors to review their graded tickets ### 25. simple and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jessi E. | Order Experience Support Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** maestroqa is very simple and easy to use. it makes receiving and reviewing quality scores a breeze **What do you dislike about MaestroQA?** nothing, i really enjoy this product and it functions well. **What problems is MaestroQA solving and how is that benefiting you?** it streamlines coaching sessions and quality assurance so all of my scores can be found in one spot. ### 26. It is very easy to use and reporting is easy to filter and get all results as well. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about MaestroQA?** I find the QA process very easy, I like that it is timed as well so I get a sense of how long it takes me and what I need to schedule. **What do you dislike about MaestroQA?** Coaching tool I don't typically use, not that I dislike it I just use other tools. **What problems is MaestroQA solving and how is that benefiting you?** One place for all QA scores for my team, and perspective teams. It helps us all align on our goals that we have set out to keep us accountable. ### 27. I regularly use it and it is easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Raghavendra K. | Shopify support advisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about MaestroQA?** I regularly use it and it is easy to use. **What do you dislike about MaestroQA?** If there is an option to communicate with the supervisor, it would be better. **Recommendations to others considering MaestroQA:** NA **What problems is MaestroQA solving and how is that benefiting you?** It is giving the right feedback. it is easy to use. ### 28. Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about MaestroQA?** This application is really helpful in keeping a track on our performance. **What do you dislike about MaestroQA?** There is nothing to dislike in this application. **What problems is MaestroQA solving and how is that benefiting you?** It keep us track of our performance overall. ### 29. MQA rev **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about MaestroQA?** Easy to use, simple interface. Good functions. **What do you dislike about MaestroQA?** That the calendar on reposting tab always set up to April, when we just started using Maestro. So when I need to change dates I have to click through till November. **Recommendations to others considering MaestroQA:** I would advise it, good customer support, easy to use. Very thoughtful functionality. **What problems is MaestroQA solving and how is that benefiting you?** Problem of the bad customer service responses. Benefits of coaching agents right at in the ticket. ### 30. Very easy to use and accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Arabel C. | Teammate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2022 **What do you like best about MaestroQA?** I like how easy to understand the setup, whenever there's a new feature it is showing up **What do you dislike about MaestroQA?** I don't have anything that I dislike with maestro **What problems is MaestroQA solving and how is that benefiting you?** there's this little search bar on top where you can search wahts new and what you are looking for. Very easy and friend;y to use ### 31. Best review app : Maestro QA **Rating:** 5.0/5.0 stars **Reviewed by:** Sutapa B. | support advisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2022 **What do you like best about MaestroQA?** Everything. It has multiple options to know about my score. I also have the self-auditing option which I really like. **What do you dislike about MaestroQA?** Nothing, but I would like to have a chatting option with the auditor so that we can directly ask about the markdowns and resolve them then and there. **What problems is MaestroQA solving and how is that benefiting you?** It is giving an review of my work ### 32. Maestro is a great tool for reviewing and aligning expectations! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about MaestroQA?** Being able to apply various rubrics to tickets and the ease of reviewing and reporting. **What do you dislike about MaestroQA?** Is a bit cumbersome when it comes to searching for tickets. **Recommendations to others considering MaestroQA:** Use it! It will make your Quality control much more streamlined! **What problems is MaestroQA solving and how is that benefiting you?** Maestro makes Quality easy to apply, creating unified and cohesive messages across the org. ### 33. Maestro for Coaching **Rating:** 4.5/5.0 stars **Reviewed by:** Ronnie N. | Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** Two things; The visualisation of data and the ease and ability to create asynchronous coaching plans **What do you dislike about MaestroQA?** Having a space for leads and agent to collaborate and see notes shared in real time **What problems is MaestroQA solving and how is that benefiting you?** Many; This tool is much more than a data resources; it helps with Time Management, Efficient Use of Time, Asynchronous Learning, Data Dives ### 34. Using Maestro is a very cool experience, wherein we can find everything wrt audits. **Rating:** 5.0/5.0 stars **Reviewed by:** Divesh B. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about MaestroQA?** Best AI, UI and everything is great to use. **What do you dislike about MaestroQA?** Nothing as such but yes, maestro should have a option to see the name of the person who edit the grade after the actual grade is performed. **What problems is MaestroQA solving and how is that benefiting you?** Maestro is very helpful in sending the audits, coaching realtime. ### 35. good **Rating:** 5.0/5.0 stars **Reviewed by:** monisha b. | QA tech support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about MaestroQA?** the reporting structure. and the automated reports, and the ease of navigating and fetching relevant data **What do you dislike about MaestroQA?** Lags. Maestro gets too slow at times, making Saving grades very tedious. Also, once an engineer has been selected to grade and the ticket is graded, you can't change that agent or replace it with another one **What problems is MaestroQA solving and how is that benefiting you?** Grading engineers has become easy as it is all automated. we don't need to worry about the scoring . we have also given Managers and Leads access to it, so they can review the scores for their teams themselves, without having to come to us ### 36. Maestro QA **Rating:** 5.0/5.0 stars **Reviewed by:** Devendra Singh R. | Teammate, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about MaestroQA?** I use Maestro on a regular and it is easy to use **What do you dislike about MaestroQA?** everything is perfect and when you use it it gives exact information. **Recommendations to others considering MaestroQA:** NA **What problems is MaestroQA solving and how is that benefiting you?** Maestro gives a check of work on quality bais that your company set . ### 37. Absolutely Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about MaestroQA?** Positive Constructive criticism. Awesome! **What do you dislike about MaestroQA?** Sometimes the layout is confusing. Not much **Recommendations to others considering MaestroQA:** Good way of keeping track of your quality. **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA is solving the issue of allowing me to be able to recognize my mistakes and how to improve my services. ### 38. NA **Rating:** 5.0/5.0 stars **Reviewed by:** Devendra S. | Team mate, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about MaestroQA?** It's easy to use and I like to use on everyday **What do you dislike about MaestroQA?** I tried for long time but everything is good **Recommendations to others considering MaestroQA:** NA **What problems is MaestroQA solving and how is that benefiting you?** It gives us the quality check of our tickets and it is very usefull ### 39. Overall the experience is awesome. **Rating:** 5.0/5.0 stars **Reviewed by:** Divesh J. | Senior Esc, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about MaestroQA?** Maestro QA is exact what tool we are looking for. **What do you dislike about MaestroQA?** There is nothing to dislike about maestro as ut covers everything. **What problems is MaestroQA solving and how is that benefiting you?** Every single problem is solved by maestro qa. ### 40. MaestroQA is very helpful and easy to access. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about MaestroQA?** Easy to check and monitor my QA reviews and make sure to improve my markdowns. **What do you dislike about MaestroQA?** Nothing at all, everything is awesome! Easy to check and monitor my QA reviews and make sure to improve my markdowns. **What problems is MaestroQA solving and how is that benefiting you?** Easy to check and monitor my QA reviews and make sure to improve my markdowns. ### 41. This tool is very helpful to get feedback on areas of improvements. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** I like the honest feedback we received from the grating team. **What do you dislike about MaestroQA?** The miscommunication on old confluence and not leaving enough room to make mistakes. **What problems is MaestroQA solving and how is that benefiting you?** I like the I can keep in check myself at all time. ### 42. Communication With Ease. **Rating:** 5.0/5.0 stars **Reviewed by:** Sandel G. | Membership Specialist., Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about MaestroQA?** The equilibrium in the interface, visually balanced, and easy to navigate. Your time will not be wasted. **What do you dislike about MaestroQA?** I feel good with the interface... I don't think there is something bad... maybe I can say how space has been handled, it could be more visually comfortable because if you don't know how to use it, at first sight, you might fell ''this is too much'', where can I go? where do I need to go? Maybe they can play with the visual path. One of the columns of Web design is the manipulation of the viewer sight, where you want to take the user, so they can feel at home, for example, Google's Page (not their browser). That's the only thing I can maybe have an opinion about something out of the equilibrium. It's Maestro's House, lead the way. **Recommendations to others considering MaestroQA:** To every person that desires to have an organized interface, and every company as well. I strongly believe that Maestro has the strength to be on the market competition out there. **What problems is MaestroQA solving and how is that benefiting you?** My metrics, knowledge of where my flaws or lack of professionalism sometimes lie, so I have the capability to aim and improve. Really versatile and dynamic in terms of communication with other agents and supervisors and leaders. On the other hand, updates come in a flash, and a cool feature I like the most is that, if you get feedback from a Lead or supervisor for your behavior on a call for example of any other position, you have the ability to APPEAL. Your voice matter as well. Of course, you need to have the right arguments to bolster your allegations. ### 43. F*cking Ah-mazing Product & Team **Rating:** 5.0/5.0 stars **Reviewed by:** MaShari W. | CSG Enablement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about MaestroQA?** It's really hard to choose just one thing that I love best about the MaestroQA product or team because they're both truly ah-mazing! But reflecting on where we were before MaestroQA, the easy-to-use automations the product offers have reduced so much time and effort for our team. **What do you dislike about MaestroQA?** Unfortunately, you can not add the agents to all appropriate grader and agent groups in one seamless action. This might be more case-specific for our team, but we're adding all new agents as graders so they can evaluate their tickets with the trainer during onboarding with our rubric. **What problems is MaestroQA solving and how is that benefiting you?** We've heightened the team's awareness surrounding quality by using MaestroQA and enriched our feedback conversations surrounding customer experience. In addition, we use the insights gleaned to design and package training content. We also saw benefits we'd never anticipated when we selected the tool and managed to make them feel more connected, given we've worked remote during COVID. **Official Response from Leah Kovach:** > MaShari - thanks so much for your ah-mazing review :) Love to hear your positive feedback. We just launched Self Review so that agents can more easily grade their own tickets, hope it helps! ### 44. Maestro is a game-changer **Rating:** 5.0/5.0 stars **Reviewed by:** Eric K. | Technical Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2021 **What do you like best about MaestroQA?** We love the ability to see tickets and grading side-by-side, sending scores straight to our agents, and utilizing Maestro as a training tool when someone's brand new. **What do you dislike about MaestroQA?** At times, formatting between Zendesk and Maestro don't jive. So the view of the ticket in Maestro looks a little different than what's in Zendesk's main app with embedded hyperlinks, images etc. **Recommendations to others considering MaestroQA:** If you're using spreadsheets to provide quality assurance for your support team, get MaestroQA. If you don't have quality assurance for your support team currently, get MaestroQA. **What problems is MaestroQA solving and how is that benefiting you?** We are able to grade more efficiently. Our previous spreadsheet grading took us more than twice the time it does in Maestro. Our agents also love the transparency and ease of use for receiving their grades. Maestro also is giving us the ability to get our new trainees taking real tickets in real-time, but with a grade before they send it off to our customers. ### 45. Excellent QA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about MaestroQA?** Maestro has been a helpful tool for our customer support team. We have rubrics established for each workgroup, and Maestro makes it easy to grade and provide our teams with feedback. **What do you dislike about MaestroQA?** The reporting is pretty good right now, but I know there is work being done to build it out. I'm looking forward to improvements in the graphics/dashboards for QA reporting. **Recommendations to others considering MaestroQA:** I really like the ability in Maestro to automate so much of the QA grading and reporting process. It has been so helpful for our team, and allowed us to really drill into the experience we were providing our customers to make sure that we were providing a consistent experience across the board and providing coaching when it was less than this. Their CSM support was very helpful in meeting with us regularly to ensure everything was set up exactly how we needed it. He gave us recommendations as well, when we weren't sure how to set up in the best way. **What problems is MaestroQA solving and how is that benefiting you?** Before MaestroQA, we didn't have an easy system for processing QA feedback for our representatives. With Maestro, we have set up automations for each work group. Our QA specialist is able to grade the work of our team on a scheduled cadence, and then Maestro allows them to send valuable actionable feedback. The rubrics have made it easy to automate the scoring within Maestro for each rep's performance based on the weighting we want each aspect of the rubric to have. The rubrics also have an option to have un-weighted items on the rubric so we can still grade and track certain items without it affecting an individual representative's score.. ### 46. Comprehensive and User-Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Anj C. | Happy Ambassador, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about MaestroQA?** The MaestroQA has helped me view all of the details of tickets being reviewed and I can easily navigate through the tabs and click there is. **What do you dislike about MaestroQA?** Maybe it would be good to have boldface fonts for the headers for more effortless reading; aside from that, everything is perfect to me! **Recommendations to others considering MaestroQA:** If you are looking for a simple yet reliable platform that will help you improve your business, MaestroQA is the solution! **What problems is MaestroQA solving and how is that benefiting you?** The MaestroQA helps us view the details of the tickets needing improvement based on specific quality standards. As the evaluator can leave a comment in each of the items reviewed, it helps us understand better how to improve the tickets. ### 47. Maestro OG **Rating:** 4.5/5.0 stars **Reviewed by:** Diana D. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2020 **What do you like best about MaestroQA?** Always thinking Head and customer service is the best even though they have been grown exponentially, they are still cool and responsive **What do you dislike about MaestroQA?** prices are high for small nonprofits organizations **What problems is MaestroQA solving and how is that benefiting you?** streamline and transparency with QA ### 48. Easy to navigate and review. **Rating:** 5.0/5.0 stars **Reviewed by:** Kris S. | Support Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2021 **What do you like best about MaestroQA?** Transparency of the user interface. It is easy to check and understand scores. **What do you dislike about MaestroQA?** Ability to self-review. I think it may be coming soon. **Recommendations to others considering MaestroQA:** It's very easy to get used to so no complicated training is needed. It has a very easy and clear to read interface, making it a very powerful tool to help teams across the Company do their jobs best. **What problems is MaestroQA solving and how is that benefiting you?** I am able to track my progress and stay on top of key areas of improvement. ### 49. Excellent feedback tool for large organizations. **Rating:** 5.0/5.0 stars **Reviewed by:** César S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about MaestroQA?** I like how easily my grader can click and select sentences within my chat and, just as easily, add annotations. Their layout is easy to understand and fairly intuitive. The main page's UX feels intuitive and the data sets derived from your grades feels like a really helpful pace and progress check at a quick glance. Even beyond that glance, exploding that data set further for more insight is also helpful. **What do you dislike about MaestroQA?** The number of clicks needed to finally get to my review can be tedious and was confusing at first. I just want to read my notes right away, not go through three pages to finally click on the folder to view detailed notes. But, all in all, that was my only complaint. **Recommendations to others considering MaestroQA:** It has a bit of a learning curve to it, to be frank. However, after a review and going over documentation on my own, it was a cinch to move through. That said, on the reviewer side, it looks to be a solid tool that allows the easy and intuitive feedback on your reviews and scores. The data portion of it that graphs and averages your scores over time is also helpful. All in all, this is my first time seeing such a great learning and grading tool. Even when I sit in on the auditor's end, it still feel intuitive to watch happen. **What problems is MaestroQA solving and how is that benefiting you?** Quality control of chat support can get tricky because of multiple annotations across the whole chat. Maestro avoids repetition among annotations, allows a lot of flexibility in reviews, and offers great, conversational feedback right away by linking within the review where I can locate further information. I mentioned this earlier but the matter of turning those reviews into data sets is awesome too. ### 50. Great tools for Team Quality assessments **Rating:** 5.0/5.0 stars **Reviewed by:** Tony V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about MaestroQA?** Great reporting, usability, and team collaboration tools that help our organization to keep a neat, organized, and streamlined evaluation process. Out evaluations are accessible to the agent and can see and action feedback based on the parameters we have set and nicely integrates with our ticketing system tool. Calibrations capabilities come very handy when evaluating cross-region teams as it allows us to have e much more holistic view of any negative practices our team might be incurred on. The flexibility of creating rubrics to have different evaluation perspectives and filters have made our reporting and evaluation efforts much easier in handling different aspects of our team and to separate different product needs. **What do you dislike about MaestroQA?** I have not been able to spot deficiencies at this point. Exporting reports and perhaps a more personalized experience in terms of saving search filters could be something to improve. Another thing I would like to see is a way to access grades with fewer clicks. Sometimes this could be a little time-consuming but I may be missing something. The integration with Zendesk might also be improved in my opinion in the way it is presented in comparison to how Zendesk tickets display the history of the conversation. Zendesk displays newest to oldest and Maestro view goes all the way around. **Recommendations to others considering MaestroQA:** Maestro QA is a great tool for QA, comprehensive and **What problems is MaestroQA solving and how is that benefiting you?** We have a very good chance of spotting negative trends in our advocates which helps us redefining our internal processes and tackle opportunity areas in a very efficient and localized manner. ## MaestroQA Discussions - [Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?](https://www.g2.com/discussions/33453-aside-from-the-bar-graph-that-shows-after-you-signed-in-are-there-any-other-charts-that-i-can-change-into) - 1 comment, 1 upvote - [Are you guys still testing the recording function?](https://www.g2.com/discussions/33426-are-you-guys-still-testing-the-recording-function) - 1 comment, 1 upvote - [View MaestroQA pricing details and edition comparison](https://www.g2.com/products/maestroqa/reviews?filters%5Bnps_score%5D%5B%5D=5&page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+12%3A32%3A47+-0500&secure%5Bsession_id%5D=f7c742d6-9bb3-425c-a593-9bc92b49656d&secure%5Btoken%5D=3e93f07f1b6a6dd6ea46a1b9f6e6ee8963b37f786afbc67a7a93bdfa0ef081ca&format=llm_user) ## MaestroQA Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Helpshift](https://www.g2.com/products/helpshift/reviews) - [HubSpot CRM Integration for Jira](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) - [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [ServiceNow Integration Hub](https://www.g2.com/products/servicenow-integration-hub/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## MaestroQA Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Channel** - Security - Omnichannel - Privacy - Anonymity **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top MaestroQA Alternatives - [evaluagent](https://www.g2.com/products/evaluagent/reviews) - 4.5/5.0 (440 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews)