John F.
JF
John F.
Product Manager
Mid-Market (51-1000 emp.)
"Powerful system with a few short falls"
3.5/5
What do you like best about Lytics?

The ability to capture user profiles as well as recommend content to them based upon what they have read Review collected by and hosted on G2.com.

What do you dislike about Lytics?

The limited amount of ways to recommend content Review collected by and hosted on G2.com.

Verified User in Publishing
AP
Verified User in Publishing
Mid-Market (51-1000 emp.)
"Amazing Technology, Smart Staff"
5/5
What do you like best about Lytics?

We have a very complex group of software that all contains data on our customers, we were very quickly able to onboard all of our customer data into a unified view and empower our marketing team to develop segments and push them downstream to almost all of the omni channel marketing tools they were already using. We were able to easily install the necessary tracking scripts on our sites and begin gathering very useful information on our customers to personalize and market to them much more effectively. we have found it a pleasure working with the lytics customer success team and have developed a deep relationship that has proven to be very successful for our entire organization Review collected by and hosted on G2.com.

What do you dislike about Lytics?

we are excited to take advantage of their orchestrate offering once it has more integrations Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"New Orchestration functionality makes Lytics a Gamechanger"
5/5
What do you like best about Lytics?

Being able to use Lytics as a customer intelligence hub to trigger messaging in other digital channels. I also believe the dynamic audience features will help us get a much better picture of our web content and who is accessing it Review collected by and hosted on G2.com.

What do you dislike about Lytics?

No integration to Dynamics CRM and ClickDimensions Review collected by and hosted on G2.com.

Verified User in Publishing
UP
Verified User in Publishing
Mid-Market (51-1000 emp.)
"Lytics is easy to use and intuitive"
3.5/5
What do you like best about Lytics?

The ability to serve pop ups to your audiences Review collected by and hosted on G2.com.

What do you dislike about Lytics?

The low amount of graphic editing capabilities within the ui Review collected by and hosted on G2.com.

Verified User in Publishing
UP
Verified User in Publishing
Mid-Market (51-1000 emp.)
"Lytics is easy to use and intuitive"
4.5/5
What do you like best about Lytics?

The ability to get very granular with audiences Review collected by and hosted on G2.com.

What do you dislike about Lytics?

I wish it was easier to use custom css without Pathfora Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"A very effective, robust CDP"
5/5
What do you like best about Lytics?

Segment audiences, understanding the data, creating custom audiences for advertising. Review collected by and hosted on G2.com.

What do you dislike about Lytics?

Doesn't have as many native integrations as it should. Review collected by and hosted on G2.com.

ER
Emily R.
Mid-Market (51-1000 emp.)
"Great system to link all audience platforms"
4/5
What do you like best about Lytics?

Being able to pull data in from multiple platforms and see both our known and unknown audience at the same time. Being able to have Lytics tie content topics to our webpages is also very helpful! Review collected by and hosted on G2.com.

What do you dislike about Lytics?

Unable to take a group of audience and understand what content/topics they are most interested. A lot of time we get specific populations of individuals we want more engagement information around but are currently unable to do so. Would love to be able to create an audience in Lytics and then see what their top affinity topics are. Review collected by and hosted on G2.com.

Verified User in Media Production
AM
Verified User in Media Production
Mid-Market (51-1000 emp.)
"Needs work"
2/5
What do you like best about Lytics?

I use it for audience segmentation and validation Review collected by and hosted on G2.com.

What do you dislike about Lytics?

Incompatible with my company's internal systems Review collected by and hosted on G2.com.

Verified User in Publishing
IP
Verified User in Publishing
Mid-Market (51-1000 emp.)
"Long Painful process that has not yet completed"
0/5
What do you like best about Lytics?

The idea of what Lytics can do though I have not seen that in action yet since we still have not completed the integration. We began that process in October and it's April now. Review collected by and hosted on G2.com.

What do you dislike about Lytics?

The lack of responsiveness. Emails go unanswered for days. The service goes down affecting our sites' performance and there is no warning at all. Our account rep takes weeks to investigate and does not get back to us unless we hound him. Review collected by and hosted on G2.com.

Response from James McDermott of Lytics

Hi,

I'm CEO and co-founder of Lytics. I'm sorry to hear about your bad experience getting Lytics integrated with your systems. Normally we see customers up and running and receiving value and some return on their investment in the first 45 days. We have a Customer Success team dedicated to making this happen. so we need to make sure they are working for you in the best possible way.

Thanks for taking the time to write up your review - I feel your frustration that we haven’t delivered on this promise and I’d like to make it right. I’d appreciate the opportunity to connect with you directly to come up with a plan of action to help you become successful with Lytics. Please contact me directly at james@lytics.com so we can find a convenient time to talk.

Verified User in Publishing
IP
Verified User in Publishing
Mid-Market (51-1000 emp.)
"A pretty nifty tool"
4/5
What do you like best about Lytics?

Relative intuitive nature of the tool makes training relatively fast and allows for users to get a handle on the basics quickly. Review collected by and hosted on G2.com.

What do you dislike about Lytics?

Lack of a self-monitoring system that would flag an issue before it is discovered by the user. Review collected by and hosted on G2.com.