Ability to add different question types and blocks within one study Review collected by and hosted on G2.com.

UI of the tool is at times a little confusing to navigate Review collected by and hosted on G2.com.

I love that the platform finds respondents for you, and all you have to do is set the required demographics. Review collected by and hosted on G2.com.

No tooltip text on hover of some icons makes it hard to understand what they are. Review collected by and hosted on G2.com.

You get easy access to their testing panel with a decent set of parameters to define your sample. In my work, it's sometimes necessary to recruit from our membership, but when it's not, I love how straightforward Lyssna's recruitment process is! Also, the way you can create a "mashup" study using a combination of testing methods is amazing. I'm used to these kinds of tools offering "either/or" choices - e.g. either a tree test or a survey. Lyssna lets me create a mixed-methods study, which I love. Review collected by and hosted on G2.com.

There are some efficiency issues during test setup, for instance, you can duplicate entire tests, questions, etc. but when you're setting up something like a tree test you can't import the same tree hierarchy and apply it to all your tasks at once. They seem to be aware of these kinds of things, though, and make small adjustments that really enhance usability. Review collected by and hosted on G2.com.

Lysnna provides some great features to test UX flows, conduct AB testing, card sorting, etc. Its an easy to use software and surveys are very quick and easy to setup. Review collected by and hosted on G2.com.

Sometimes when using figma files, it can take long for figma files to load in preview. Review collected by and hosted on G2.com.

Easy to set up, huge panel, cheap test, super fast results, great diversity of tests. Review collected by and hosted on G2.com.

Participant screener is not customizable. Review collected by and hosted on G2.com.

The user interface is very intuitive to use and easy to navigate. It is very easy to set up tests and get them live and I end up using it on a monthly basis. I really like that there is the ability to use it for free (At low volumes) to try it out and the prices to buy credits are very reasonable. Review collected by and hosted on G2.com.

At the moment I have not found any problems with the platform. It is a go to tool for me. Review collected by and hosted on G2.com.

Testing full prototypes with Figma to analyse more detailed behaviour is fantastic on Lyssna - we consider this a BiC tool right now in this area specifically. Easy exporting allows for easy analysis of data with Excel/Google Sheets which is ideal. Finally, customer support is always swift to respond and assist with any issues. Review collected by and hosted on G2.com.

It's a little time-consuming to set up a block of tests with multiple flows, outcomes, etc. However the "clone" tool goes some way to addressing this. Review collected by and hosted on G2.com.

I like how easy it is to set up a test and the variety of options available. You can run a simple preference test, first-click test, 5-second test, and more. You don’t need a large number of testers to get valuable feedback. I also appreciate the well-thought-out responses from participants. I also have gotten quick support when I have had questions. Review collected by and hosted on G2.com.

The thing I dislike most is the name. from the name it's hard to tell what the site does. Review collected by and hosted on G2.com.

Our UX design team has tried out a number of platforms for remote usability testing and after an extensive decisioning period we settled on Lyssna last year, and have absolutely zero regrets in our decisions. It is has super charged our UX team. It is easy to use and has a wider set of features than most of the competitors, and makes remote Figma prototype testing SO easy. Lyssna's pool of testers are excellent, speedy, and provide very valuable clear feedback. One thing I particularly love is that the (rare) times when we have received an unhelpful or incomplete tester response, we have been able to very easily request a new tester and get our full results instantly. My experience of other platforms is that often you get much weaker results, with testers who are incentivized to rush through tests regardless of the quality of the insights. On Lyssna however, the testers seem engaged, tailored to our needs, incentivized to give valuable honest feedback. Review collected by and hosted on G2.com.

Just a wishlist item: I wish there was a way to have contextual questions appear on certain steps through the Figma prototype flow without having to wait until the end of the flow, or interrupting the user's process. But otherwise no complaints! Review collected by and hosted on G2.com.

Lyssna shines with its strong panel of testers, which provide valuable insights for product development. The platform's user interface is clean and easy to use, making it accessible for first-time users.

Compared to other tools available, their pricing is competitive and offers excellent value for the features they provide.

Their customer support is also responsive and helpful, making the overall experience even better. Review collected by and hosted on G2.com.

A potential area of improvement would be adding the option to provide step-by-step instructions when testing a prototype. This feature would make the testing process smoother and help participants follow specific tasks. Review collected by and hosted on G2.com.