The interface is intuitive and the AI really helps to gather better responses and in turn, really speeds up and helps with analysing the results Review collected by and hosted on G2.com.

Customer support is mostly articles it was easy enough to figure things out but it would have been great to speak to a person in the early days Review collected by and hosted on G2.com.

Super fast feedback

Easy to set up and run tests

Flexible formats for different research needs

Solid panel reach Review collected by and hosted on G2.com.

Prototype builder could use more flexibility

Pricing model can get tricky with targeting

The AI summary combines all responses in preference tests, so it ends up being too generic and not that useful. Review collected by and hosted on G2.com.

Lyssna's mix-and-match study builder is its main asset. You can easily combine different methods, task types, etc. in a fairly flexible way. The builder UI is intuitive (easy to navigate with keyboard, supports bulk pasting to build response trees, functional Figma integration), and data export is rich (although occasionally plagued with special character issues). It is very good for quick, single-purpose studies with rapid recruitment and flexible screening tools. I often don't need to write custom screeners because they collect a lot of demographic data you can use when building your sample - for example, if I want to survey homeowners, I can select that attribute rather than writing a screener question (for which they charge extra...). Review collected by and hosted on G2.com.

Lyssna's pricing is wildly unpredictable. Where other platforms charge a consistent rate for a specific type of research (e.g. $5/head for surveys, or $60 for unmoderated usability testing), Lyssna prices based on predicted length of study, and those predictions seem to have little relationship to reality. Sometimes this is useful - I find Lyssna's rates are often below competitors for shorter studies or single tasks - but sometimes it's prohibitive, as estimates snowball for longer studies and rapidly become unreasonable. I wouldn't recommend them for larger usability studies with many tasks, or for benchmarking studies where you want users to perform multiple tasks with each of several competitors, both because the randomization feature can't handle this, and because you'll have no idea of your cost until you've built the whole study out.

I also consistently experience crippling performance issues with their study builder, which is laggy under the best of circumstances and unusable under the worst. (Notably, PlaybookUX has the same problem here. I wouldn't recommend them either.)

Lyssna has zero qualitative analysis functionality for interviews - not even the ability to export video clips, let alone tag things. I would absolutely not recommend them for synchronous studies right now.

Finally, Lyssna's study builder does not autosave, and won't save your study with errors or incomplete fields. This makes it risky to work with - you can't build out a click test protocol preemptively without uploading your images, for example, because it won't save - and I've lost large amounts of work many times. Review collected by and hosted on G2.com.

Easy to use and understand results. Fun, unique research opportunities that are easy to implement. Review collected by and hosted on G2.com.

The limit to 5 minute unmoderated research on the basic plan. Wish we had 10 mins. Also, I edited a study and didn't realize I needed to create a new link to share, which means I sent out a broken link. So I think the UI design could improve when publishing studies. Review collected by and hosted on G2.com.

It’s comparable to other powerful tools and very close to meeting all my needs—just a bit shy on some of the functionalities noted in my recommendations. The customer service and support, however, are excellent. Review collected by and hosted on G2.com.

Recommendations:

More flexible logic for screener questions to route into card sorts and other test types.

Segment recruiting with expanded screener options (beyond 4).

Cap participants per screener/demographic for balanced samples.

Save and reuse participant pools from past studies as well as select them to be invited.

Support hybrid card sorts (open + closed), allowing participants to name categories or create subcategories.

Provide dendrograms for card sort results.

Show accurate recruitment timelines.

Send notifications as participant quotas fill. Review collected by and hosted on G2.com.

I love the transparent pricing and how easy it is to quickly spin up and execute a research project. Review collected by and hosted on G2.com.

Nothing at all, I've had really good experiences with Lyssna. Review collected by and hosted on G2.com.

ease of surveys

accessibility

cost

regions Review collected by and hosted on G2.com.

lack of ai suggestions

lack of automatic translations Review collected by and hosted on G2.com.

It's a super convenient way of doing user research with tasks, surveys, screen recordings and approach the right target group within a short period of time. Feedback quality is high also and pretty much guaranteed. Review collected by and hosted on G2.com.

Not too many downsides at this moment, only the costs are a bit high I would say sometimes per user. Review collected by and hosted on G2.com.

So darn intuitive to use. I've hardly had to refer to documentation to figure out how to get started. Lots of templates to use as a starting point. And I've attended several webinars hosted by the support team. Always have ready-to-implement insights and nice to be able to chat with other designers in the chat room. Easy to read and share the testing results. I've even added collaborators to the projects to encourage other marketing folks to leverage the tool. They also found it very easing to use. We can upgrade / downgrade as our needs dictate and the cost per cost is fair. Review collected by and hosted on G2.com.

I need help writing good instructions to be able to get quality responses from the participants. Sometimes I feel like the responses don't give me enough insights to inform the next iteration of the design. Review collected by and hosted on G2.com.

Lyssna provides a wide range of tools that make it easy for us to carry out both moderated and unmoderated user research. Most of these tools are straightforward to use, and I particularly appreciate the excellent customer support offered by the Lyssna team! Review collected by and hosted on G2.com.

I've run into issues with losing progress on my surveys and tests because my browser timed out and I forgot to click the "Save and Preview" button. Wish there was a more intuitive way to save drafts, or have an auto-save feature! Review collected by and hosted on G2.com.