--- title: Lyssna Reviews meta\_title: 'Lyssna Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 183 reviews by the users' company size, role or industry to find out how Lyssna works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 183 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Lyssna Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Lyssna **incredibly intuitive** , allowing for seamless use without excessive reliance on documentation. [(57 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660876&qs=pros-and-cons#reviews) Users find Lyssna to be **intuitive and easy to use** , with valuable templates and quick feedback for projects. [(37 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659423&qs=pros-and-cons#reviews) Users find Lyssna's **easy setup** intuitive, with templates and quick turnaround enhancing their overall experience. [(30 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659445&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** of Lyssna, appreciating quick insights and helpful webinars that enhance their experience. [(27 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656735&qs=pros-and-cons#reviews) Users find Lyssna incredibly **intuitive to use** , making it easy to get started without extensive documentation. [(24 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656404&qs=pros-and-cons#reviews) Users desire more **customization options** in Lyssna, including navigation features and participant screening capabilities. [(18 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660292&qs=pros-and-cons#reviews) Users struggle with **survey issues** like lack of autosave and basic questionnaire logic, affecting their experience. [(15 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656673&qs=pros-and-cons#reviews) Users struggle with **pricing issues** , finding it unclear and potentially costly with rapid scaling for frequent analyses. [(12 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659470&qs=pros-and-cons#reviews) Users feel the **limited customization** of Lyssna restricts the user experience and feature effectiveness for diverse testing needs. [(11 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660328&qs=pros-and-cons#reviews) Users find the pricing of Lyssna can become **expensive** , particularly with frequent analyses and unclear initial costs. [(10 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659844&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Lyssna ##### 1. Ease of Use Users find Lyssna **incredibly intuitive** , allowing for seamless use without excessive reliance on documentation. [ See 57 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660876&qs=pros-and-cons#reviews) See Related User Reviews MG Melanie G. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use, Fun Research Opportunities with Clear Results" What do you like about Lyssna? Easy to use and understand results. Fun, unique research opportunities that are easy to implement. LJ Luke J. Mid-Market (51-1000 emp.) 5.0/5 "Transparent Pricing and Effortless Research Project Setup" What do you like about Lyssna? I love the transparent pricing and how easy it is to quickly spin up and execute a research project. ##### 2. Features Users find Lyssna to be **intuitive and easy to use** , with valuable templates and quick feedback for projects. [ See 37 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659423&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Compared a few options but chose Lyssna." What do you like about Lyssna? I liked how easy it was to set up a user research test. The platform feels real intuitive and has a bunch of features that are actually helpful. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Very useful tool" What do you like about Lyssna? It has a lot of useful tools that provides us value, and the interface is very nice and friendly. ##### 3. Easy Setup Users find Lyssna's **easy setup** intuitive, with templates and quick turnaround enhancing their overall experience. [ See 30 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659445&qs=pros-and-cons#reviews) See Related User Reviews MG Melanie G. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use, Fun Research Opportunities with Clear Results" What do you like about Lyssna? Easy to use and understand results. Fun, unique research opportunities that are easy to implement. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Compared a few options but chose Lyssna." What do you like about Lyssna? I liked how easy it was to set up a user research test. The platform feels real intuitive and has a bunch of features that are actually helpful. ##### 4. Customer Support Users praise the **exceptional customer support** of Lyssna, appreciating quick insights and helpful webinars that enhance their experience. [ See 27 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656735&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.0/5 "Major bugs and opinionated backend choices make Lyssna frustrating to use" What do you like about Lyssna? The variety of tests available on the platform. Responsive support. AV Arjan v. Enterprise (\> 1000 emp.) 4.5/5 "Great tool for gathering real and visual user feedback" What do you like about Lyssna? It's a great tool that I, as a UX Researcher, can use to quickly gather feedback about our live website and the prototypes that my fellow UX Designers ##### 5. Intuitive Users find Lyssna incredibly **intuitive to use** , making it easy to get started without extensive documentation. [ See 24 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656404&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Compared a few options but chose Lyssna." What do you like about Lyssna? I liked how easy it was to set up a user research test. The platform feels real intuitive and has a bunch of features that are actually helpful. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 1.5/5 "Unpredictable Pricing and Performance Issues Undermine Lyssna's Value" What do you like about Lyssna? Lyssna's mix-and-match study builder is its main asset. You can easily combine different methods, task types, etc. in a fairly flexible way. The build ### 5 Cons or Disadvantages of Lyssna ##### 1. Missing Features Users desire more **customization options** in Lyssna, including navigation features and participant screening capabilities. [ See 18 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660292&qs=pros-and-cons#reviews) See Related User Reviews ![Lauren C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren C.") LC Lauren C. Small-Business (50 or fewer emp.) 5.0/5 "Customizable Tests and Fast Participant Recruitment in One Place" What do you dislike about Lyssna? I think I wish there was a little more customization of the live web and being able to have the navigation feature have optional hit targets. Maybe sl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 1.5/5 "Unpredictable Pricing and Performance Issues Undermine Lyssna's Value" What do you dislike about Lyssna? Lyssna's pricing is wildly unpredictable. Where other platforms charge a consistent rate for a specific type of research (e.g. $5/head for surveys, or ##### 2. Survey Issues Users struggle with **survey issues** like lack of autosave and basic questionnaire logic, affecting their experience. [ See 15 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656673&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.0/5 "Major bugs and opinionated backend choices make Lyssna frustrating to use" What do you dislike about Lyssna? One study per month at the starter plan level is surprisingly low. Backend glitches and performance issues. A clunky backend experience leads to a l AV Arjan v. Enterprise (\> 1000 emp.) 4.5/5 "Great tool for gathering real and visual user feedback" What do you dislike about Lyssna? Not many downsides, only that the questionnaire logic is a bit more basic than dedicated Survey tools. But the fact that you can record live website ##### 3. Pricing Issues Users struggle with **pricing issues** , finding it unclear and potentially costly with rapid scaling for frequent analyses. [ See 12 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659470&qs=pros-and-cons#reviews) See Related User Reviews MG Melanie G. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use, Fun Research Opportunities with Clear Results" What do you dislike about Lyssna? The limit to 5 minute unmoderated research on the basic plan. Wish we had 10 mins. Also, I edited a study and didn't realize I needed to create a new ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.0/5 "Major bugs and opinionated backend choices make Lyssna frustrating to use" What do you dislike about Lyssna? One study per month at the starter plan level is surprisingly low. Backend glitches and performance issues. A clunky backend experience leads to a l ##### 4. Limited Customization Users feel the **limited customization** of Lyssna restricts the user experience and feature effectiveness for diverse testing needs. [ See 11 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660328&qs=pros-and-cons#reviews) See Related User Reviews ![Lauren C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren C.") LC Lauren C. Small-Business (50 or fewer emp.) 5.0/5 "Customizable Tests and Fast Participant Recruitment in One Place" What do you dislike about Lyssna? I think I wish there was a little more customization of the live web and being able to have the navigation feature have optional hit targets. Maybe sl ![Roni L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roni L.") RL Roni L. Enterprise (\> 1000 emp.) 4.5/5 "Great experience overall!" What do you dislike about Lyssna? Prototype builder could use more flexibility Pricing model can get tricky with targeting The AI summary combines all responses in preference tests, ##### 5. Expensive Users find the pricing of Lyssna can become **expensive** , particularly with frequent analyses and unclear initial costs. [ See 10 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659844&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Compared a few options but chose Lyssna." What do you dislike about Lyssna? It wasn't clear right away how much it will cost. It took me a while to figure out the final pricing and how their payment system works. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Quick, Easy User Research Studies" What do you dislike about Lyssna? Features hidden behind paid plans that requires an upgrade ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 2/5/2026 "Compared a few options but chose Lyssna." 5/5 What do you like best about Lyssna? I liked how easy it was to set up a user research test. The platform feels real intuitive and has a bunch of features that are actually helpful. Review collected by and hosted on G2.com. What do you dislike about Lyssna? It wasn't clear right away how much it will cost. It took me a while to figure out the final pricing and how their payment system works. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? It help me figure out the best features for my website that people actually find helpful. Review collected by and hosted on G2.com. Show More Response from Team Lyssna of Lyssna [Editedit](https://www.g2.com/survey_responses/lyssna-review-12316984/official_response/edit) Thanks for sharing your experience, and for choosing Lyssna! We’re really happy to hear the platform felt intuitive and made it easy to set up your test. We also appreciate the feedback on pricing clarity, and we’re always working to make the cost and payment process more transparent. Great to hear Lyssna is helping you focus your website around the features users truly value! Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 2/9/2026 "Major bugs and opinionated backend choices make Lyssna frustrating to use" 1/5 What do you like best about Lyssna? The variety of tests available on the platform. Responsive support. Review collected by and hosted on G2.com. What do you dislike about Lyssna? One study per month at the starter plan level is surprisingly low. Backend glitches and performance issues. A clunky backend experience leads to a lot of manual work. Conspicuous branding, even on a paid plan, makes exporting client reports difficult. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? Lyssna is a user research suite of tools that lets me collect insights on designs and experiences. Review collected by and hosted on G2.com. Show More Response from Team Lyssna of Lyssna [Editedit](https://www.g2.com/survey_responses/lyssna-review-12331428/official_response/edit) We’re glad the variety of tests and our support team have stood out positively. At the same time, we take your concerns about plan limits, performance issues, backend friction, and branding seriously. That’s not the experience we want anyone to have. I will share your feedback with the team. Current UserValidated ReviewerSource: Organic ![Rosie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rosie D.") RD Rosie D. Lead Product Designer Small-Business (50 or fewer emp.) 8/22/2025 "Lyssna is my go-to for very cheap but super flexible surveys" 4.5/5 What do you like best about Lyssna? The survey creation tool is second to none. You really can do any kind of survey or unmoderated research you want on there. Easy analysis, easy creation. What more could you want? I've been using Lyssna for years. It's also by far the cheapest platform out there. Like, by a really long way. Review collected by and hosted on G2.com. What do you dislike about Lyssna? The thing I would improve is the size of the panel. It's really good for consumer insights and slightly more generalised audiences, but when you want to get really specific with B2B or niche audiences, then sometimes I'm not able to get the participants I need. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? Lyssna lets me speak to users in a really lightweight and flexible way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Vitoria V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vitoria V.") VV Vitoria V. Content designer Enterprise (\> 1000 emp.) 9/12/2025 "Lyssna customer support goes above and beyond" 5/5 What do you like best about Lyssna? Aside of the highly intuitive and newbie friendly interface of Lyssna, the customer support team proves that a good product can only achieve greatness when user needs are truly central. When I've faced issues while analysing data from a study, they were swift to take action and fix the bug so my experience wasn't affected. Review collected by and hosted on G2.com. What do you dislike about Lyssna? A minor downside is that there isn't, up until the present moment, more regionalised language options to conduct your study into. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? Lyssna helps me and my team build easy and effective surveys and user tests that we use to improve our product's experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Craig at Tech PM Career Path .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Craig at Tech PM Career Path .") C Craig at Tech PM Career Path . Founder Small-Business (50 or fewer emp.) 5/27/2025 "Easy to use quick results." 4.5/5 What do you like best about Lyssna? Lyssna is easy to use. I have used it for three online studies so far; 2 web usability studies to improve my homepage and 1 study to rank business ideas. There's no technical jargon getting in the way to understand it. Billing is simple and easy to understand before you buy. In terms of "recommendations", I've already written a blog post about Lyssna so that other small business owners can consider using it to improve their websites. In my blog post I mention that I am not affiliated with Lyssna, just a happy customer, which is how I believe recommendations should be given. Review collected by and hosted on G2.com. What do you dislike about Lyssna? Some of the participant responses are provided too quickly. For example, the Lyssna results show the milliseconds that each participant spent answering each question in my study. Sometimes the response time is too short, when I know it will take longer to read the questions and consider a real answer. \*This is an issue for any company offering online studies.\* Perhaps AI/ML can do anomaly detection or measure mouse movement to separate "real considered" answers from people quickly clicking just to get through the study. They need 2 factor authentication. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? They are able to (a) offer a platform with great usability to host my studies (b) allow me to narrow down the type of participants I want at a very fine granularity and (c) quick get results, usually within 1-2 days for a small study. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/11/2025 "Lyssna is a decent panel tool but limited on non-english speaking recruitment" 3/5 What do you like best about Lyssna? Its easy to set up a study and there are a lot of criteria available for selecting a panel. The pricing is more flexible than other platforms such as Wynter as there is no steep "buy-in" costs which makes Lyssna more accessible if you don't have the budget for a $17k initial subscription. Review collected by and hosted on G2.com. What do you dislike about Lyssna? There could be more choice in the survey question formats. The job titles to select from in the panel recruitment section seem really random and some obvious job titles seem to be missing. If you need non-english speaking panellists then this can take a while. I had to abandon a French survey due to only being able to recruit 10 people (not worth it) and a German survey has a lead time of over 10 days for 20 people. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? It helps gives a market perspective of our products that is less biased than customer interviews. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Madalayne R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Madalayne R.") MR Madalayne R. UX/UI Designer Enterprise (\> 1000 emp.) 5/9/2025 "A very happy experience" 5/5 What do you like best about Lyssna? I have had a very positive experience building surveys and usability tests within Lyssna on a regular basis. It's very user friendly, the support staff is incredibly responsive and helpful, and I feel that this team cares about their users and improving the product. The options suit my needs well and there are new features coming out that make my life even easier. Review collected by and hosted on G2.com. What do you dislike about Lyssna? There are some limitations with the survey builder. I think it could be made more flexible for different use-cases, and there could be more customization with regard to how survey respondents navigate through the survey (maybe a back button, or multiple Qs on one page). I think there are some quality of life improvements, and some more mechanisms for not losing data when building a survey. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? Lyssna gives us a way to collect feedback from customers in a quick and easy way, and allows us to identify and address usability problems by allowing respondents to explore our prototypes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jorge R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge R.") JR Jorge R. UI/UX Designer Enterprise (\> 1000 emp.) 7/15/2025 "Clear insights with an easy-to-use experience" 4.5/5 What do you like best about Lyssna? Lyssna offers an intuitive and visually clear interface that makes it easy to create and share tests. Plus, its fast results support agile, informed decision-making. Review collected by and hosted on G2.com. What do you dislike about Lyssna? Some advanced features could benefit from clearer guidance or onboarding, and greater customization options for test flows would enhance flexibility and user control. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? Lyssna still presents certain challenges, such as limited customization of test flows and a need for better guidance with advanced features. However, these limitations actually work in my favor by keeping the focus on simple, effective solutions that align well with project goals, without unnecessary complexity. This balance between functionality and simplicity has allowed us to make agile decisions based on clear data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") UD Verified User in Design Mid-Market (51-1000 emp.) 8/8/2025 "Great tool with great survey options" 3.5/5 What do you like best about Lyssna? One of Lyssna's standout features is its ability to automatically transcribe audio or video recordings into text but I love most is its ability to synthesise data into actionable insights. By identifying recurring themes, patterns, and issues in user feedback, it helps product teams make informed decisions about what to prioritise. Review collected by and hosted on G2.com. What do you dislike about Lyssna? Lyssna is packed with features, which can feel overwhelming at times, especially if you're new to the tool. The sheer amount of data and options available can make the interface feel cluttered and a bit difficult to navigate. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? Lyssna's ability to detect themes, sentiment, and recurring issues in feedback helps you focus on what truly matters to your users, enabling more informed, data-driven decisions. I love it as it enhances our team collaboration, allowing everyone to access, annotate, and contribute to research insights if needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Brad G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad G.") BG Brad G. Senior Product Designer Mid-Market (51-1000 emp.) 9/11/2025 "Powerful test builder" 4.5/5 What do you like best about Lyssna? The ease of building both simple and complex tests is great. Highly flexible to any testing needs Review collected by and hosted on G2.com. What do you dislike about Lyssna? Minimal customisation. I would like to be able to edit and control some of the screens that appear between blocks/tests that give instruction. They show screenshots of nice websites, which may confuse users if I'm testing wireframes. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? Helping to validate hypotheses for usability mainly. Also, in the past I've used it to get quantitative feedback on card sorting exercises as well as surveys Review collected by and hosted on G2.com. 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