--- title: Lyssna Reviews meta_title: 'Lyssna Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 181 reviews by the users' company size, role or industry to find out how Lyssna works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 181 scale: '5' date_modified: '2026-07-31' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Lyssna Reviews **Vendor:** Lyssna **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.5/5.0 **Total Reviews:** 181 ## About Lyssna Lyssna, formerly UsabilityHub, is a remote user research platform that allows you to deeply understand your audience and move in the right direction — fast. With Lyssna, you can set up unmoderated and moderated research studies, recruit participants, and gain insights quickly to inform decision-making from strategy and concept through to design and implementation. The result? Experiences that your users will love. ## Lyssna Pros & Cons **What users like:** - Users find Lyssna **incredibly intuitive** , allowing for seamless use without excessive reliance on documentation. (57 reviews) - Users find Lyssna to be **intuitive and easy to use** , with valuable templates and quick feedback for projects. (37 reviews) - Users find Lyssna's **easy setup** intuitive, with templates and quick turnaround enhancing their overall experience. (30 reviews) - Users praise the **exceptional customer support** of Lyssna, appreciating quick insights and helpful webinars that enhance their experience. (27 reviews) - Users find Lyssna incredibly **intuitive to use** , making it easy to get started without extensive documentation. (24 reviews) - Users appreciate the **ease of use and implementation** with Lyssna, making it accessible for their testing needs. (23 reviews) - Tool Variety (19 reviews) - Setup Ease (18 reviews) - Simple (16 reviews) - Pricing (15 reviews) **What users dislike:** - Users desire more **customization options** in Lyssna, including navigation features and participant screening capabilities. (18 reviews) - Users struggle with **survey issues** like lack of autosave and basic questionnaire logic, affecting their experience. (15 reviews) - Users struggle with **pricing issues** , finding it unclear and potentially costly with rapid scaling for frequent analyses. (12 reviews) - Users feel the **limited customization** of Lyssna restricts the user experience and feature effectiveness for diverse testing needs. (11 reviews) - Users find the pricing of Lyssna can become **expensive** , particularly with frequent analyses and unclear initial costs. (10 reviews) - Users face **significant limitations** in Lyssna, impacting functionality and the overall testing experience. (10 reviews) - Users experience **slow performance** with Lyssna, often losing work due to inadequate saving and lengthy turnaround times. (9 reviews) - Limited Opportunities (7 reviews) - Not User-Friendly (7 reviews) - Poor Interface Design (7 reviews) ## Lyssna Discussions - [What is Usability Hub used for?](https://www.g2.com/discussions/what-is-usability-hub-used-for) - 1 upvote - [View Lyssna pricing details and edition comparison](https://www.g2.com/products/lyssna/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+12%3A37%3A37+-0500&secure%5Bsession_id%5D=b1398363-8e1a-44f0-8760-69d911540e72&secure%5Btoken%5D=1b055ffca00a0753e2573943a597af5c9643c32c1e6856ca6dc7862a53ff1e4b&format=llm_user) ## Lyssna Integrations - [Figma](https://www.g2.com/products/figma/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Prolific](https://www.g2.com/products/prolific/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Lyssna Features **User Response Methods** - Survey - Video Snippets - Video Interview - Text/Notes **Functionality** - Crowd Testing - Feedback Tracking - Integration - Requirements - Logging **Platform Basics** - Interoperability - Performance **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Participant Selection** - Recruitment Pool **Admin** - Test Analysis **Platform Content** - Automation - Reminders - Email Template - Booking - Rescheduling **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Insights** - Analytics - Collaboration - Sorting **Platform Performance** - Reporting - Monitoring **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **System Management** - Security - System Monitoring **Generative AI** - AI Text Summarization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces ## Top Lyssna Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Maze](https://www.g2.com/products/maze-maze/reviews) - 4.5/5.0 (108 reviews) - [User Interviews](https://www.g2.com/products/user-interviews/reviews) - 4.6/5.0 (681 reviews)