--- title: Lyssna Reviews meta\_title: 'Lyssna Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 183 reviews by the users' company size, role or industry to find out how Lyssna works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 183 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Lyssna Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Lyssna **incredibly intuitive** , allowing for seamless use without excessive reliance on documentation. [(57 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660876&qs=pros-and-cons#reviews) Users find Lyssna to be **intuitive and easy to use** , with valuable templates and quick feedback for projects. [(37 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659423&qs=pros-and-cons#reviews) Users find Lyssna's **easy setup** intuitive, with templates and quick turnaround enhancing their overall experience. [(30 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659445&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** of Lyssna, appreciating quick insights and helpful webinars that enhance their experience. [(27 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656735&qs=pros-and-cons#reviews) Users find Lyssna incredibly **intuitive to use** , making it easy to get started without extensive documentation. [(24 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656404&qs=pros-and-cons#reviews) Users desire more **customization options** in Lyssna, including navigation features and participant screening capabilities. [(18 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660292&qs=pros-and-cons#reviews) Users struggle with **survey issues** like lack of autosave and basic questionnaire logic, affecting their experience. [(15 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656673&qs=pros-and-cons#reviews) Users struggle with **pricing issues** , finding it unclear and potentially costly with rapid scaling for frequent analyses. [(12 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659470&qs=pros-and-cons#reviews) Users feel the **limited customization** of Lyssna restricts the user experience and feature effectiveness for diverse testing needs. [(11 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660328&qs=pros-and-cons#reviews) Users find the pricing of Lyssna can become **expensive** , particularly with frequent analyses and unclear initial costs. [(10 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659844&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Lyssna ##### 1. Ease of Use Users find Lyssna **incredibly intuitive** , allowing for seamless use without excessive reliance on documentation. [ See 57 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660876&qs=pros-and-cons#reviews) See Related User Reviews MG Melanie G. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use, Fun Research Opportunities with Clear Results" What do you like about Lyssna? Easy to use and understand results. Fun, unique research opportunities that are easy to implement. LJ Luke J. Mid-Market (51-1000 emp.) 5.0/5 "Transparent Pricing and Effortless Research Project Setup" What do you like about Lyssna? I love the transparent pricing and how easy it is to quickly spin up and execute a research project. ##### 2. Features Users find Lyssna to be **intuitive and easy to use** , with valuable templates and quick feedback for projects. [ See 37 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659423&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Compared a few options but chose Lyssna." What do you like about Lyssna? I liked how easy it was to set up a user research test. The platform feels real intuitive and has a bunch of features that are actually helpful. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Very useful tool" What do you like about Lyssna? It has a lot of useful tools that provides us value, and the interface is very nice and friendly. ##### 3. Easy Setup Users find Lyssna's **easy setup** intuitive, with templates and quick turnaround enhancing their overall experience. [ See 30 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659445&qs=pros-and-cons#reviews) See Related User Reviews MG Melanie G. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use, Fun Research Opportunities with Clear Results" What do you like about Lyssna? Easy to use and understand results. Fun, unique research opportunities that are easy to implement. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Compared a few options but chose Lyssna." What do you like about Lyssna? I liked how easy it was to set up a user research test. The platform feels real intuitive and has a bunch of features that are actually helpful. ##### 4. Customer Support Users praise the **exceptional customer support** of Lyssna, appreciating quick insights and helpful webinars that enhance their experience. [ See 27 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656735&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.0/5 "Major bugs and opinionated backend choices make Lyssna frustrating to use" What do you like about Lyssna? The variety of tests available on the platform. Responsive support. AV Arjan v. Enterprise (\> 1000 emp.) 4.5/5 "Great tool for gathering real and visual user feedback" What do you like about Lyssna? It's a great tool that I, as a UX Researcher, can use to quickly gather feedback about our live website and the prototypes that my fellow UX Designers ##### 5. Intuitive Users find Lyssna incredibly **intuitive to use** , making it easy to get started without extensive documentation. [ See 24 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656404&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Compared a few options but chose Lyssna." What do you like about Lyssna? I liked how easy it was to set up a user research test. The platform feels real intuitive and has a bunch of features that are actually helpful. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 1.5/5 "Unpredictable Pricing and Performance Issues Undermine Lyssna's Value" What do you like about Lyssna? Lyssna's mix-and-match study builder is its main asset. You can easily combine different methods, task types, etc. in a fairly flexible way. The build ### 5 Cons or Disadvantages of Lyssna ##### 1. Missing Features Users desire more **customization options** in Lyssna, including navigation features and participant screening capabilities. [ See 18 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660292&qs=pros-and-cons#reviews) See Related User Reviews ![Lauren C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren C.") LC Lauren C. Small-Business (50 or fewer emp.) 5.0/5 "Customizable Tests and Fast Participant Recruitment in One Place" What do you dislike about Lyssna? I think I wish there was a little more customization of the live web and being able to have the navigation feature have optional hit targets. Maybe sl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 1.5/5 "Unpredictable Pricing and Performance Issues Undermine Lyssna's Value" What do you dislike about Lyssna? Lyssna's pricing is wildly unpredictable. Where other platforms charge a consistent rate for a specific type of research (e.g. $5/head for surveys, or ##### 2. Survey Issues Users struggle with **survey issues** like lack of autosave and basic questionnaire logic, affecting their experience. [ See 15 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656673&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.0/5 "Major bugs and opinionated backend choices make Lyssna frustrating to use" What do you dislike about Lyssna? One study per month at the starter plan level is surprisingly low. Backend glitches and performance issues. A clunky backend experience leads to a l AV Arjan v. Enterprise (\> 1000 emp.) 4.5/5 "Great tool for gathering real and visual user feedback" What do you dislike about Lyssna? Not many downsides, only that the questionnaire logic is a bit more basic than dedicated Survey tools. But the fact that you can record live website ##### 3. Pricing Issues Users struggle with **pricing issues** , finding it unclear and potentially costly with rapid scaling for frequent analyses. [ See 12 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659470&qs=pros-and-cons#reviews) See Related User Reviews MG Melanie G. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use, Fun Research Opportunities with Clear Results" What do you dislike about Lyssna? The limit to 5 minute unmoderated research on the basic plan. Wish we had 10 mins. Also, I edited a study and didn't realize I needed to create a new ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.0/5 "Major bugs and opinionated backend choices make Lyssna frustrating to use" What do you dislike about Lyssna? One study per month at the starter plan level is surprisingly low. Backend glitches and performance issues. A clunky backend experience leads to a l ##### 4. Limited Customization Users feel the **limited customization** of Lyssna restricts the user experience and feature effectiveness for diverse testing needs. [ See 11 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660328&qs=pros-and-cons#reviews) See Related User Reviews ![Lauren C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren C.") LC Lauren C. Small-Business (50 or fewer emp.) 5.0/5 "Customizable Tests and Fast Participant Recruitment in One Place" What do you dislike about Lyssna? I think I wish there was a little more customization of the live web and being able to have the navigation feature have optional hit targets. Maybe sl ![Roni L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roni L.") RL Roni L. Enterprise (\> 1000 emp.) 4.5/5 "Great experience overall!" What do you dislike about Lyssna? Prototype builder could use more flexibility Pricing model can get tricky with targeting The AI summary combines all responses in preference tests, ##### 5. Expensive Users find the pricing of Lyssna can become **expensive** , particularly with frequent analyses and unclear initial costs. [ See 10 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659844&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Compared a few options but chose Lyssna." What do you dislike about Lyssna? It wasn't clear right away how much it will cost. It took me a while to figure out the final pricing and how their payment system works. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Quick, Easy User Research Studies" What do you dislike about Lyssna? Features hidden behind paid plans that requires an upgrade ![Amanda D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda D.") AD Amanda D. Associate Creative Director Computer Software Enterprise (\> 1000 emp.) 10/9/2025 "Intuitive product for beginner-level user testing" 5/5 What do you like best about Lyssna? So darn intuitive to use. I've hardly had to refer to documentation to figure out how to get started. Lots of templates to use as a starting point. And I've attended several webinars hosted by the support team. Always have ready-to-implement insights and nice to be able to chat with other designers in the chat room. Easy to read and share the testing results. I've even added collaborators to the projects to encourage other marketing folks to leverage the tool. They also found it very easing to use. We can upgrade / downgrade as our needs dictate and the cost per cost is fair. Review collected by and hosted on G2.com. What do you dislike about Lyssna? I need help writing good instructions to be able to get quality responses from the participants. Sometimes I feel like the responses don't give me enough insights to inform the next iteration of the design. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? giving us a signal for further A/B testing within our Adobe Target live site. giving us confidence to make the case for introducing new features and functionality into our website Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jamie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie L.") JL Jamie L. UX Designer Mid-Market (51-1000 emp.) 10/10/2025 "Great Tool for UX Research!" 4.5/5 What do you like best about Lyssna? Lyssna provides a wide range of tools that make it easy for us to carry out both moderated and unmoderated user research. Most of these tools are straightforward to use, and I particularly appreciate the excellent customer support offered by the Lyssna team! Review collected by and hosted on G2.com. What do you dislike about Lyssna? I've run into issues with losing progress on my surveys and tests because my browser timed out and I forgot to click the "Save and Preview" button. Wish there was a more intuitive way to save drafts, or have an auto-save feature! Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? Lyssna helps me build surveys and user tests while integrating with Figma prototypes to give me a wide range of options for UX research. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michell M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michell M.") MM Michell M. Digital Strategy and Innovations Manager Small-Business (50 or fewer emp.) 1/16/2026 "Excellent UI/UX That’s a Joy to Use" 4/5 What do you like best about Lyssna? Its UI/UX is really good, the ways to filter an audience to recruit is quite complete. Review collected by and hosted on G2.com. What do you dislike about Lyssna? There are some limitations to recruit people from the french-speaking Africa. Also when you select several countries, they are not balances enough. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? It's facilitating market research for product creation, and preference tests for product improvement. Especially when our products and services are global. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Fatima S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fatima S.") FS Fatima S. User Experience Designer Small-Business (50 or fewer emp.) 4/27/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy to Use, Quick Results, and Fast Support" 5/5 What do you like best about Lyssna? The platform is easy to use, delivers quick results, and provides fast support when needed. Review collected by and hosted on G2.com. What do you dislike about Lyssna? Nothing to mention here. The overall experience was very good. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? I was able to recruit participants for my master’s survey, and it helped me complete my thesis more quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Anton T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anton T.") AT Anton T. Head of Product and Business Develompent Mid-Market (51-1000 emp.) 7/8/2025 "The best experience for those who has problems with recruiting the audience for research" 5/5 What do you like best about Lyssna? I've started to user Lyssna as a research platform about 3 month ago. For this time, we conducted about 11 surveys and UX research about our fintech product. For some of them we already had the audience but the most of them was conducted with recruiting tool help. We're international company and we need to conduct surveys for different countries and different user segments — and Lyssna helps with it a lot. I way more cheeper than Maze but quality is very good. Also, it's very easy to create a survey or research in Lyssna. There's very convenient interface when you can create any task whether it survey or 5-sec-test. And I love the interface that users see while taking part in the survey. Review collected by and hosted on G2.com. What do you dislike about Lyssna? I believe that it could be much better if the rates being reconsidered. The main problem that I cannot share any test or add any employee if I'm on starting rate — I need to purchase Basic or Pro. And the most strange thing for me that "credits" for paying for the recruitment is not inculded in any rate. I think if the rate contains some credits or some discount on purchasing them, it'll be way more attractive for us. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? Lyssna solving two problems: 1. We can recruit the needed audience in every country we need — we don't need to recruit them by ourselves. 2. We can collect all the research and surveys in one place, divide it into folders, tag it, share it — it's way more better than add it to the Confluence every time we conduct any research. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lauren C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren C.") LC Lauren C. Product Designer Small-Business (50 or fewer emp.) 2/20/2026 "Customizable Tests and Fast Participant Recruitment in One Place" 5/5 What do you like best about Lyssna? I like being able to customize the test and find participants and run tests in a concise timeline. Review collected by and hosted on G2.com. What do you dislike about Lyssna? I think I wish there was a little more customization of the live web and being able to have the navigation feature have optional hit targets. Maybe slightly more robust things to test or different layouts of the sections for participants to view. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? I can test and get feedback for design decisions before launching new features. Review collected by and hosted on G2.com. Show More Response from Team Lyssna of Lyssna [Editedit](https://www.g2.com/survey_responses/lyssna-review-12303516/official_response/edit) Thanks for the review Lauren. I'll share your feedback with the product team. Validated ReviewerSource: Organic ![Kylie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kylie M.") KM Kylie M. Product Designer Small-Business (50 or fewer emp.) 8/5/2025 "A great user research platform for a variety of research needs." 5/5 What do you like best about Lyssna? I really like that Lyssna is able to let me create studies that are simple and straightforward, or complex and advanced. It has great summary and synthesis tools, and lets me recruit however I need to best. Review collected by and hosted on G2.com. What do you dislike about Lyssna? I dislike the lack of customization and some of the UI design, I also really struggle with the lack of an autosave feature while editing/creating a survey. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? As a smaller company, we have our UX designers complete all of our user research. Lyssna makes research less manual by giving us a platform to conduct complex prototype testing and send it out to our users to complete in an unmoderated session. Review collected by and hosted on G2.com. Show More 9/30/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 9/16/2025 "Clear insights and easy usability testing" 5/5 What do you like best about Lyssna? Lyssna makes it simple to gather fast, actionable feedback from real users. The platform is intuitive, easy to set up, and provides a variety of testing options, which makes it flexible for different research needs. I like how quickly I can create a test, share it, and get results that are clear and well visualized. It helps me validate business decisions with confidence, without needing a steep learning curve or heavy setup. Their support team is also great, and very quick to respond with helpful answers. Review collected by and hosted on G2.com. What do you dislike about Lyssna? The pricing is quite steep, especially for smaller teams or individuals. I was also told my order would be complete within 20 hours, but in reality, it took 5–6 days in total, which was frustrating as I hoped for a much faster turn around. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? Lyssna helps me quickly validate design decisions and collect real user feedback without needing to recruit participants manually. This saves a huge amount of time and gives me reliable insights that I can share with my team to support product and UX improvements. It allows us to test ideas early, reduce guesswork, and make data-informed decisions, which ultimately improves the user experience and speeds up our design process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![DuJuan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DuJuan H.") DH DuJuan H. CxO Small-Business (50 or fewer emp.) 2/17/2026 "Streamlines User Feedback Collection" 4.5/5 What do you like best about Lyssna? Streamlines the process for collecting user feedback. Review collected by and hosted on G2.com. What do you dislike about Lyssna? Not as much help available on problem discovery/Job-to-be-Done interviews but useful nonetheless. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? Helping my startup understand whether we are pursuing a "problem worth solving". Review collected by and hosted on G2.com. Show More Response from Team Lyssna of Lyssna [Editedit](https://www.g2.com/survey_responses/lyssna-review-12371211/official_response/edit) Thanks for the review DuJuan. Here are a couple of resources on JTBD: https://www.lyssna.com/blog/jtbd-interviews/ https://www.lyssna.com/templates/jobs-to-be-done-survey/ Current UserValidated ReviewerSource: Organic VZ Viktoriia Z. Design Operations Manager Mid-Market (51-1000 emp.) 4/22/2026 "Simple to Use—Create Tests in Just 5 Minutes" 5/5 What do you like best about Lyssna? How simple it is to use. I just make test in 5 minutes Review collected by and hosted on G2.com. What do you dislike about Lyssna? There is no stop button for test if i understand that i make a mistake Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? Be more specific in communication with stakeholders Review collected by and hosted on G2.com. 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