--- title: Lyssna Reviews meta\_title: 'Lyssna Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 183 reviews by the users' company size, role or industry to find out how Lyssna works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 183 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Lyssna Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Lyssna **incredibly intuitive** , allowing for seamless use without excessive reliance on documentation. [(57 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660876&qs=pros-and-cons#reviews) Users find Lyssna to be **intuitive and easy to use** , with valuable templates and quick feedback for projects. [(37 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659423&qs=pros-and-cons#reviews) Users find Lyssna's **easy setup** intuitive, with templates and quick turnaround enhancing their overall experience. [(30 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659445&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** of Lyssna, appreciating quick insights and helpful webinars that enhance their experience. [(27 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656735&qs=pros-and-cons#reviews) Users find Lyssna incredibly **intuitive to use** , making it easy to get started without extensive documentation. [(24 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656404&qs=pros-and-cons#reviews) Users desire more **customization options** in Lyssna, including navigation features and participant screening capabilities. [(18 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660292&qs=pros-and-cons#reviews) Users struggle with **survey issues** like lack of autosave and basic questionnaire logic, affecting their experience. [(15 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656673&qs=pros-and-cons#reviews) Users struggle with **pricing issues** , finding it unclear and potentially costly with rapid scaling for frequent analyses. [(12 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659470&qs=pros-and-cons#reviews) Users feel the **limited customization** of Lyssna restricts the user experience and feature effectiveness for diverse testing needs. [(11 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660328&qs=pros-and-cons#reviews) Users find the pricing of Lyssna can become **expensive** , particularly with frequent analyses and unclear initial costs. [(10 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659844&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Lyssna ##### 1. Ease of Use Users find Lyssna **incredibly intuitive** , allowing for seamless use without excessive reliance on documentation. [ See 57 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660876&qs=pros-and-cons#reviews) See Related User Reviews MG Melanie G. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use, Fun Research Opportunities with Clear Results" What do you like about Lyssna? Easy to use and understand results. Fun, unique research opportunities that are easy to implement. LJ Luke J. Mid-Market (51-1000 emp.) 5.0/5 "Transparent Pricing and Effortless Research Project Setup" What do you like about Lyssna? I love the transparent pricing and how easy it is to quickly spin up and execute a research project. ##### 2. Features Users find Lyssna to be **intuitive and easy to use** , with valuable templates and quick feedback for projects. [ See 37 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659423&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Compared a few options but chose Lyssna." What do you like about Lyssna? I liked how easy it was to set up a user research test. The platform feels real intuitive and has a bunch of features that are actually helpful. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Very useful tool" What do you like about Lyssna? It has a lot of useful tools that provides us value, and the interface is very nice and friendly. ##### 3. Easy Setup Users find Lyssna's **easy setup** intuitive, with templates and quick turnaround enhancing their overall experience. [ See 30 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659445&qs=pros-and-cons#reviews) See Related User Reviews MG Melanie G. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use, Fun Research Opportunities with Clear Results" What do you like about Lyssna? Easy to use and understand results. Fun, unique research opportunities that are easy to implement. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Compared a few options but chose Lyssna." What do you like about Lyssna? I liked how easy it was to set up a user research test. The platform feels real intuitive and has a bunch of features that are actually helpful. ##### 4. Customer Support Users praise the **exceptional customer support** of Lyssna, appreciating quick insights and helpful webinars that enhance their experience. [ See 27 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656735&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.0/5 "Major bugs and opinionated backend choices make Lyssna frustrating to use" What do you like about Lyssna? The variety of tests available on the platform. Responsive support. AV Arjan v. Enterprise (\> 1000 emp.) 4.5/5 "Great tool for gathering real and visual user feedback" What do you like about Lyssna? It's a great tool that I, as a UX Researcher, can use to quickly gather feedback about our live website and the prototypes that my fellow UX Designers ##### 5. Intuitive Users find Lyssna incredibly **intuitive to use** , making it easy to get started without extensive documentation. [ See 24 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656404&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Compared a few options but chose Lyssna." What do you like about Lyssna? I liked how easy it was to set up a user research test. The platform feels real intuitive and has a bunch of features that are actually helpful. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 1.5/5 "Unpredictable Pricing and Performance Issues Undermine Lyssna's Value" What do you like about Lyssna? Lyssna's mix-and-match study builder is its main asset. You can easily combine different methods, task types, etc. in a fairly flexible way. The build ### 5 Cons or Disadvantages of Lyssna ##### 1. Missing Features Users desire more **customization options** in Lyssna, including navigation features and participant screening capabilities. [ See 18 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660292&qs=pros-and-cons#reviews) See Related User Reviews ![Lauren C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren C.") LC Lauren C. Small-Business (50 or fewer emp.) 5.0/5 "Customizable Tests and Fast Participant Recruitment in One Place" What do you dislike about Lyssna? I think I wish there was a little more customization of the live web and being able to have the navigation feature have optional hit targets. Maybe sl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 1.5/5 "Unpredictable Pricing and Performance Issues Undermine Lyssna's Value" What do you dislike about Lyssna? Lyssna's pricing is wildly unpredictable. Where other platforms charge a consistent rate for a specific type of research (e.g. $5/head for surveys, or ##### 2. Survey Issues Users struggle with **survey issues** like lack of autosave and basic questionnaire logic, affecting their experience. [ See 15 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656673&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.0/5 "Major bugs and opinionated backend choices make Lyssna frustrating to use" What do you dislike about Lyssna? One study per month at the starter plan level is surprisingly low. Backend glitches and performance issues. A clunky backend experience leads to a l AV Arjan v. Enterprise (\> 1000 emp.) 4.5/5 "Great tool for gathering real and visual user feedback" What do you dislike about Lyssna? Not many downsides, only that the questionnaire logic is a bit more basic than dedicated Survey tools. But the fact that you can record live website ##### 3. Pricing Issues Users struggle with **pricing issues** , finding it unclear and potentially costly with rapid scaling for frequent analyses. [ See 12 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659470&qs=pros-and-cons#reviews) See Related User Reviews MG Melanie G. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use, Fun Research Opportunities with Clear Results" What do you dislike about Lyssna? The limit to 5 minute unmoderated research on the basic plan. Wish we had 10 mins. Also, I edited a study and didn't realize I needed to create a new ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.0/5 "Major bugs and opinionated backend choices make Lyssna frustrating to use" What do you dislike about Lyssna? One study per month at the starter plan level is surprisingly low. Backend glitches and performance issues. A clunky backend experience leads to a l ##### 4. Limited Customization Users feel the **limited customization** of Lyssna restricts the user experience and feature effectiveness for diverse testing needs. [ See 11 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660328&qs=pros-and-cons#reviews) See Related User Reviews ![Lauren C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren C.") LC Lauren C. Small-Business (50 or fewer emp.) 5.0/5 "Customizable Tests and Fast Participant Recruitment in One Place" What do you dislike about Lyssna? I think I wish there was a little more customization of the live web and being able to have the navigation feature have optional hit targets. Maybe sl ![Roni L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roni L.") RL Roni L. Enterprise (\> 1000 emp.) 4.5/5 "Great experience overall!" What do you dislike about Lyssna? Prototype builder could use more flexibility Pricing model can get tricky with targeting The AI summary combines all responses in preference tests, ##### 5. Expensive Users find the pricing of Lyssna can become **expensive** , particularly with frequent analyses and unclear initial costs. [ See 10 mentions ](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659844&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Compared a few options but chose Lyssna." What do you dislike about Lyssna? It wasn't clear right away how much it will cost. It took me a while to figure out the final pricing and how their payment system works. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Quick, Easy User Research Studies" What do you dislike about Lyssna? Features hidden behind paid plans that requires an upgrade AV Arjan v. Senior UX Researcher Enterprise (\> 1000 emp.) 11/13/2025 "Great tool for gathering real and visual user feedback" 4.5/5 What do you like best about Lyssna? It's a great tool that I, as a UX Researcher, can use to quickly gather feedback about our live website and the prototypes that my fellow UX Designers are making for the team. This makes the voice of the customer more important to our company and advocates a great UX. Also, customer support is through the roof: always very helpful and accomodating. Feedback is brought to the developer team, so things that are missing constantly evolve. Review collected by and hosted on G2.com. What do you dislike about Lyssna? Not many downsides, only that the questionnaire logic is a bit more basic than dedicated Survey tools. But the fact that you can record live website behavior and people interacting with a prototype, and even do audio recordings, make it a tool that we are very happy to use. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? Lyssna solves the problem of presenting visuals and prototypes to users and getting feedback. This isn't something that can easily be done in traditional suvey software. So Lyssna is a great addition to our UX Research toolbox, for this! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ladislav U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ladislav U.") LU Ladislav U. Product Designer Mid-Market (51-1000 emp.) 6/29/2026 "Easy Test Setup, But Results Analysis Could Be Stronger" 3.5/5 What do you like best about Lyssna? The easiness of setting up the usability tests. Review collected by and hosted on G2.com. What do you dislike about Lyssna? I think it should do a better job in helping its users to analyse the test results. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? It allows our team to do quick usability tests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lorraine B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lorraine B.") LB Lorraine B. UX design consultant Enterprise (\> 1000 emp.) 3/5/2026 "Intuitive Interface and AI That Speeds Up Analysis" 5/5 What do you like best about Lyssna? The interface is intuitive and the AI really helps to gather better responses and in turn, really speeds up and helps with analysing the results Review collected by and hosted on G2.com. What do you dislike about Lyssna? Customer support is mostly articles it was easy enough to figure things out but it would have been great to speak to a person in the early days Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? It helps in solving questions around comprehension, design direction, journey discovery, gaining customer focused feedback helps to squash uncertainty and individual stakeholder opinions Review collected by and hosted on G2.com. Show More Response from Team Lyssna of Lyssna [Editedit](https://www.g2.com/survey_responses/lyssna-review-12441421/official_response/edit) Thanks for the feedback Lorraine. We actually run live sessions each month to help users get started. I'll share the link here, if you havent attended, it's a great way to ask questions and get help with those early studies. [See how Lyssna improved](https://watch.getcontrast.io/sessions/get-started-with-lyssna?utm_source=g2&utm_medium=affiliate&utm_campaign=review-reply) Current UserValidated ReviewerSource: Organic ![Roni L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roni L.") RL Roni L. digital optimization manager ( ux researcher and CRO ) Enterprise (\> 1000 emp.) 10/7/2025 "Great experience overall!" 4.5/5 What do you like best about Lyssna? Super fast feedback Easy to set up and run tests Flexible formats for different research needs Solid panel reach Review collected by and hosted on G2.com. What do you dislike about Lyssna? Prototype builder could use more flexibility Pricing model can get tricky with targeting The AI summary combines all responses in preference tests, so it ends up being too generic and not that useful. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? Lyssna helps me obtain fast feedback on UX flows and the clarity of content, which accelerates iteration and supports optimization goals. However, the AI-generated summaries in preference tests tend to be too generic. We also encountered issues with the prototype testing settings, as they are not flexible, leading us to switch to a different tool for that part. Nonetheless, Lyssna is great for quick validation and early-stage testing. Review collected by and hosted on G2.com. Show More 12/3/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 12/18/2025 "Unpredictable Pricing and Performance Issues Undermine Lyssna's Value" 1.5/5 What do you like best about Lyssna? Lyssna's mix-and-match study builder is its main asset. You can easily combine different methods, task types, etc. in a fairly flexible way. The builder UI is intuitive (easy to navigate with keyboard, supports bulk pasting to build response trees, functional Figma integration), and data export is rich (although occasionally plagued with special character issues). It is very good for quick, single-purpose studies with rapid recruitment and flexible screening tools. I often don't need to write custom screeners because they collect a lot of demographic data you can use when building your sample - for example, if I want to survey homeowners, I can select that attribute rather than writing a screener question (for which they charge extra...). Review collected by and hosted on G2.com. What do you dislike about Lyssna? Lyssna's pricing is wildly unpredictable. Where other platforms charge a consistent rate for a specific type of research (e.g. $5/head for surveys, or $60 for unmoderated usability testing), Lyssna prices based on predicted length of study, and those predictions seem to have little relationship to reality. Sometimes this is useful - I find Lyssna's rates are often below competitors for shorter studies or single tasks - but sometimes it's prohibitive, as estimates snowball for longer studies and rapidly become unreasonable. I wouldn't recommend them for larger usability studies with many tasks, or for benchmarking studies where you want users to perform multiple tasks with each of several competitors, both because the randomization feature can't handle this, and because you'll have no idea of your cost until you've built the whole study out. I also consistently experience crippling performance issues with their study builder, which is laggy under the best of circumstances and unusable under the worst. (Notably, PlaybookUX has the same problem here. I wouldn't recommend them either.) Lyssna has zero qualitative analysis functionality for interviews - not even the ability to export video clips, let alone tag things. I would absolutely not recommend them for synchronous studies right now. Finally, Lyssna's study builder does not autosave, and won't save your study with errors or incomplete fields. This makes it risky to work with - you can't build out a click test protocol preemptively without uploading your images, for example, because it won't save - and I've lost large amounts of work many times. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? Lyssna is built to support rapid usability and concept testing. That's good for smaller companies who are iterating rapidly, but less valuable for companies that move slower and want more data behind decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MG Melanie G. Product designer Small-Business (50 or fewer emp.) 2/20/2026 "Easy to Use, Fun Research Opportunities with Clear Results" 5/5 What do you like best about Lyssna? Easy to use and understand results. Fun, unique research opportunities that are easy to implement. Review collected by and hosted on G2.com. What do you dislike about Lyssna? The limit to 5 minute unmoderated research on the basic plan. Wish we had 10 mins. Also, I edited a study and didn't realize I needed to create a new link to share, which means I sent out a broken link. So I think the UI design could improve when publishing studies. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? Easily run research in creative ways. Easy to track findings. Review collected by and hosted on G2.com. Show More Response from Team Lyssna of Lyssna [Editedit](https://www.g2.com/survey_responses/lyssna-review-12388597/official_response/edit) Thanks for the feedback Melanie. I'll share the URL issue you faced so the team can take a look at this. Current UserValidated ReviewerSource: Organic ![Aileen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aileen M.") AM Aileen M. UX Research Consultant Mid-Market (51-1000 emp.) 9/22/2025 "Almost There, But Not Quite: It’s comparable to powerful tools , just shy on functionalities" 3.5/5 What do you like best about Lyssna? It’s comparable to other powerful tools and very close to meeting all my needs—just a bit shy on some of the functionalities noted in my recommendations. The customer service and support, however, are excellent. Review collected by and hosted on G2.com. What do you dislike about Lyssna? Recommendations: More flexible logic for screener questions to route into card sorts and other test types. Segment recruiting with expanded screener options (beyond 4). Cap participants per screener/demographic for balanced samples. Save and reuse participant pools from past studies as well as select them to be invited. Support hybrid card sorts (open + closed), allowing participants to name categories or create subcategories. Provide dendrograms for card sort results. Show accurate recruitment timelines. Send notifications as participant quotas fill. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? Lyssna solves the challenge of running UX research without a dedicated budget or team. It allows flexibility for individual use, which is especially valuable for smaller companies. With Lyssna, I can still execute research using the essential tools needed to gather feedback and insights, even when resources are limited. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LJ Luke J. Director of Design Mid-Market (51-1000 emp.) 2/11/2026 "Transparent Pricing and Effortless Research Project Setup" 5/5 What do you like best about Lyssna? I love the transparent pricing and how easy it is to quickly spin up and execute a research project. Review collected by and hosted on G2.com. What do you dislike about Lyssna? Nothing at all, I've had really good experiences with Lyssna. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? It solves a need for a range of research projects we had that we previously needed to use a bunch of solutions for. Things such as surveys, card sorting exercises, unmoderated research, preference tests, and more can now all be done through Lyssna. Review collected by and hosted on G2.com. Show More Response from Team Lyssna of Lyssna [Editedit](https://www.g2.com/survey_responses/lyssna-review-12346544/official_response/edit) Thanks so much for the review Luke, we’re really happy to hear our transparent pricing and quick project setup are helping you run research smoothly. Current UserValidated ReviewerSource: Organic ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Mid-Market (51-1000 emp.) 7/15/2026 "Easy, Accessible Surveys at a Great Cost Across Regions" 4/5 What do you like best about Lyssna? ease of surveys accessibility cost regions Review collected by and hosted on G2.com. What do you dislike about Lyssna? lack of ai suggestions lack of automatic translations Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? market research on a small , achievable scale Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Remy d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Remy d.") RD Remy d. Digital Marketing Manager Retail Enterprise (\> 1000 emp.) 3/2/2026 "Super Convenient User Research with Fast Target Group Access" 5/5 What do you like best about Lyssna? It's a super convenient way of doing user research with tasks, surveys, screen recordings and approach the right target group within a short period of time. Feedback quality is high also and pretty much guaranteed. Review collected by and hosted on G2.com. What do you dislike about Lyssna? Not too many downsides at this moment, only the costs are a bit high I would say sometimes per user. Review collected by and hosted on G2.com. What problems is Lyssna solving and how is that benefiting you? UX problems on our website is the main reason we are using this tool to discover ways to get a higher appointment conversation rate on the site. Review collected by and hosted on G2.com. Show More Response from Team Lyssna of Lyssna [Editedit](https://www.g2.com/survey_responses/lyssna-review-12427030/official_response/edit) Thanks so much for the great review Remy! 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