--- title: Lyssna Reviews meta\_title: 'Lyssna Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 183 reviews by the users' company size, role or industry to find out how Lyssna works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 183 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing ---

### Lyssna Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Lyssna **incredibly intuitive** , allowing for seamless use without excessive reliance on documentation. [(57 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660876&qs=pros-and-cons#reviews)

Users find Lyssna to be **intuitive and easy to use** , with valuable templates and quick feedback for projects. [(37 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659423&qs=pros-and-cons#reviews)

Users find Lyssna's **easy setup** intuitive, with templates and quick turnaround enhancing their overall experience. [(30 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659445&qs=pros-and-cons#reviews)

Users praise the **exceptional customer support** of Lyssna, appreciating quick insights and helpful webinars that enhance their experience. [(27 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656735&qs=pros-and-cons#reviews)

Users find Lyssna incredibly **intuitive to use** , making it easy to get started without extensive documentation. [(24 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656404&qs=pros-and-cons#reviews)

Users desire more **customization options** in Lyssna, including navigation features and participant screening capabilities. [(18 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660292&qs=pros-and-cons#reviews)

Users struggle with **survey issues** like lack of autosave and basic questionnaire logic, affecting their experience. [(15 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656673&qs=pros-and-cons#reviews)

Users struggle with **pricing issues** , finding it unclear and potentially costly with rapid scaling for frequent analyses. [(12 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659470&qs=pros-and-cons#reviews)

Users feel the **limited customization** of Lyssna restricts the user experience and feature effectiveness for diverse testing needs. [(11 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660328&qs=pros-and-cons#reviews)

Users find the pricing of Lyssna can become **expensive** , particularly with frequent analyses and unclear initial costs. [(10 mentions)](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659844&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Lyssna

##### 1. Ease of Use

Users find Lyssna **incredibly intuitive** , allowing for seamless use without excessive reliance on documentation.
[
See 57 mentions
](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660876&qs=pros-and-cons#reviews)

See Related User Reviews

MG

Melanie G.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use, Fun Research Opportunities with Clear Results"

What do you like about Lyssna?

Easy to use and understand results. Fun, unique research opportunities that are easy to implement.

LJ

Luke J.

Mid-Market (51-1000 emp.)

5.0/5

"Transparent Pricing and Effortless Research Project Setup"

What do you like about Lyssna?

I love the transparent pricing and how easy it is to quickly spin up and execute a research project.

##### 2. Features

Users find Lyssna to be **intuitive and easy to use** , with valuable templates and quick feedback for projects.
[
See 37 mentions
](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659423&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Compared a few options but chose Lyssna."

What do you like about Lyssna?

I liked how easy it was to set up a user research test. The platform feels real intuitive and has a bunch of features that are actually helpful.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Very useful tool"

What do you like about Lyssna?

It has a lot of useful tools that provides us value, and the interface is very nice and friendly.

##### 3. Easy Setup

Users find Lyssna's **easy setup** intuitive, with templates and quick turnaround enhancing their overall experience.
[
See 30 mentions
](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659445&qs=pros-and-cons#reviews)

See Related User Reviews

MG

Melanie G.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use, Fun Research Opportunities with Clear Results"

What do you like about Lyssna?

Easy to use and understand results. Fun, unique research opportunities that are easy to implement.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Compared a few options but chose Lyssna."

What do you like about Lyssna?

I liked how easy it was to set up a user research test. The platform feels real intuitive and has a bunch of features that are actually helpful.

##### 4. Customer Support

Users praise the **exceptional customer support** of Lyssna, appreciating quick insights and helpful webinars that enhance their experience.
[
See 27 mentions
](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656735&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Major bugs and opinionated backend choices make Lyssna frustrating to use"

What do you like about Lyssna?

The variety of tests available on the platform. Responsive support.

AV

Arjan v.

Enterprise (\> 1000 emp.)

4.5/5

"Great tool for gathering real and visual user feedback"

What do you like about Lyssna?

It's a great tool that I, as a UX Researcher, can use to quickly gather feedback about our live website and the prototypes that my fellow UX Designers

##### 5. Intuitive

Users find Lyssna incredibly **intuitive to use** , making it easy to get started without extensive documentation.
[
See 24 mentions
](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656404&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Compared a few options but chose Lyssna."

What do you like about Lyssna?

I liked how easy it was to set up a user research test. The platform feels real intuitive and has a bunch of features that are actually helpful.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

1.5/5

"Unpredictable Pricing and Performance Issues Undermine Lyssna's Value"

What do you like about Lyssna?

Lyssna's mix-and-match study builder is its main asset. You can easily combine different methods, task types, etc. in a fairly flexible way. The build

### 5 Cons or Disadvantages of Lyssna

##### 1. Missing Features

Users desire more **customization options** in Lyssna, including navigation features and participant screening capabilities.
[
See 18 mentions
](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660292&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Lauren C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren C.")
LC

Lauren C.

Small-Business (50 or fewer emp.)

5.0/5

"Customizable Tests and Fast Participant Recruitment in One Place"

What do you dislike about Lyssna?

I think I wish there was a little more customization of the live web and being able to have the navigation feature have optional hit targets. Maybe sl

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

1.5/5

"Unpredictable Pricing and Performance Issues Undermine Lyssna's Value"

What do you dislike about Lyssna?

Lyssna's pricing is wildly unpredictable. Where other platforms charge a consistent rate for a specific type of research (e.g. $5/head for surveys, or

##### 2. Survey Issues

Users struggle with **survey issues** like lack of autosave and basic questionnaire logic, affecting their experience.
[
See 15 mentions
](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656673&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Major bugs and opinionated backend choices make Lyssna frustrating to use"

What do you dislike about Lyssna?

One study per month at the starter plan level is surprisingly low. Backend glitches and performance issues. A clunky backend experience leads to a l

AV

Arjan v.

Enterprise (\> 1000 emp.)

4.5/5

"Great tool for gathering real and visual user feedback"

What do you dislike about Lyssna?

Not many downsides, only that the questionnaire logic is a bit more basic than dedicated Survey tools. But the fact that you can record live website

##### 3. Pricing Issues

Users struggle with **pricing issues** , finding it unclear and potentially costly with rapid scaling for frequent analyses.
[
See 12 mentions
](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659470&qs=pros-and-cons#reviews)

See Related User Reviews

MG

Melanie G.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use, Fun Research Opportunities with Clear Results"

What do you dislike about Lyssna?

The limit to 5 minute unmoderated research on the basic plan. Wish we had 10 mins. Also, I edited a study and didn't realize I needed to create a new

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Major bugs and opinionated backend choices make Lyssna frustrating to use"

What do you dislike about Lyssna?

One study per month at the starter plan level is surprisingly low. Backend glitches and performance issues. A clunky backend experience leads to a l

##### 4. Limited Customization

Users feel the **limited customization** of Lyssna restricts the user experience and feature effectiveness for diverse testing needs.
[
See 11 mentions
](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660328&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Lauren C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren C.")
LC

Lauren C.

Small-Business (50 or fewer emp.)

5.0/5

"Customizable Tests and Fast Participant Recruitment in One Place"

What do you dislike about Lyssna?

I think I wish there was a little more customization of the live web and being able to have the navigation feature have optional hit targets. Maybe sl

 ![Roni L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roni L.")
RL

Roni L.

Enterprise (\> 1000 emp.)

4.5/5

"Great experience overall!"

What do you dislike about Lyssna?

Prototype builder could use more flexibility Pricing model can get tricky with targeting The AI summary combines all responses in preference tests,

##### 5. Expensive

Users find the pricing of Lyssna can become **expensive** , particularly with frequent analyses and unclear initial costs.
[
See 10 mentions
](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1659844&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Compared a few options but chose Lyssna."

What do you dislike about Lyssna?

It wasn't clear right away how much it will cost. It took me a while to figure out the final pricing and how their payment system works.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Quick, Easy User Research Studies"

What do you dislike about Lyssna?

Features hidden behind paid plans that requires an upgrade

MK

Manuel K.

Designer

Small-Business (50 or fewer emp.)

10/31/2024

"Lyssna has helped me to bring user research up to speed"

5/5

What do you like best about Lyssna?

Lyssna's User Interface is incredibly easy to use. It helps a lot to find the right and most apporbiate testing method. After that Lyssna guides you through the process of setting up your first test with ease. Review collected by and hosted on G2.com.

What do you dislike about Lyssna?

An pricing options for startups or freelancers would be great Review collected by and hosted on G2.com.

What problems is Lyssna solving and how is that benefiting you?

It helpes me to collect user insides while also providing a pool of users to choose from Review collected by and hosted on G2.com.

Show More

11/4/2024
Current UserValidated ReviewerSource: Organic

 ![Misayo S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Misayo S.")
MS

Misayo S.

UX/UI Designer

Small-Business (50 or fewer emp.)

6/1/2024

"Great platform for recruiting UX research participants"

4.5/5

What do you like best about Lyssna?

1. This was my first experience using a recruiting platform for UX research and it was great. We've got a large number of applicants, so we could choose the niche participants that we were looking for for our user interview. We have 3 participants booked so far, 1 was a no-show, but the other 2 gave us a lot of great insights.

2. I think for a 30-minute interview, $75/participant is reasonable.

3. When I contacted their customer service, they responded within a day and answered my questions clearly. There was no hustle or frustration. Review collected by and hosted on G2.com.

What do you dislike about Lyssna?

Currently, I have no way to contact the interviewee for follow-up questions. They said they were working on creating the feature, so I am hoping the feature will launch soon. Review collected by and hosted on G2.com.

What problems is Lyssna solving and how is that benefiting you?

We had difficulty finding the right participants, and this platform helped us find them. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking")
UB

Verified User in Banking

Enterprise (\> 1000 emp.)

1/16/2025

"Good but there is space to be better"

4/5

What do you like best about Lyssna?

Easy to apply logic, easy to follow the answers, great that you can export the answers, great that there is intergation with figma (but if prototypes are a big bigger they will never load, this is a huge minus), the word cloud, Review collected by and hosted on G2.com.

What do you dislike about Lyssna?

In the surveys there is no back button so respondets cannot edit their previous answers Review collected by and hosted on G2.com.

What problems is Lyssna solving and how is that benefiting you?

Unmoderated tests with users Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising")
UM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

10/21/2024

"Experience with Lyssna platform as a UX researcher"

4/5

What do you like best about Lyssna?

Easy pay-as-you-go model, free version has a lot of capabilities for moderated testing, great templates for a variety of research methods.

Despite these limitations, Lyssna has been incredibly responsive and iterative in their product. Every month there is a new feature, product improvement, or feedback taken from users. They are a UX company through and through. Review collected by and hosted on G2.com.

What do you dislike about Lyssna?

Build for prototype testing, not for live site testing, any unmoderated sessions are limited to ~2 minutes. Anything longer needs a paid subscription. Recording features and other necessary testing features are not implemented yet. Review collected by and hosted on G2.com.

What problems is Lyssna solving and how is that benefiting you?

User behaviors (first clicks, preference testing, usability testing) and motivations (moderated user interviews) Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services")
AC

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

11/11/2024

"Lyssna is great for quick surveys or first-click tests"

5/5

What do you like best about Lyssna?

Great for quick tests or surveys, such as design surveys or small Figma prototype tests. Offer a range of options - first click test, card sorting etc. Even think aloud is possible for desktop users but not for mobile users. Review collected by and hosted on G2.com.

What do you dislike about Lyssna?

Not many users for interviews from non English speaking countries, I wish there was a larger panel for interviews. Desktop and mobile testing doesn't have feature parity. Review collected by and hosted on G2.com.

What problems is Lyssna solving and how is that benefiting you?

Allows for very quick recruitment of users worldwide. Many languages available. Good panel in EU countries and the UK. The UI is also translated. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education")
CP

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

10/23/2024

"Tons of useful features, responsive customer support, some glitches"

4.5/5

What do you like best about Lyssna?

Lyssna's set of unmoderated activities has made it so much easier to scale research at my company! The templates are clear and the customer support chat is very responsive. Review collected by and hosted on G2.com.

What do you dislike about Lyssna?

We have experienced a few glitches with the calendar integration feature when scheduling moderated interviews. This has caused a lot of confusion for our participants and our staff. The customer support agents at Lyssna were fast to respond, but have not solved the problem and keep implying that the issue is on our end. Review collected by and hosted on G2.com.

What problems is Lyssna solving and how is that benefiting you?

Scaling up research

Reaching participants who are not in our database Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

CP

Carolina P.

UX designer

Small-Business (50 or fewer emp.)

10/29/2024

"Complete platform"

4/5

What do you like best about Lyssna?

I like the variety of tools and test you can find but most of all that you can recruit people for your personal panel Review collected by and hosted on G2.com.

What do you dislike about Lyssna?

There are lots of filters for tests but most of the pages have the same tests repeated Review collected by and hosted on G2.com.

What problems is Lyssna solving and how is that benefiting you?

I need users for my UX tests, and lyssna can recruit people Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting")
IA

Verified User in Accounting

Mid-Market (51-1000 emp.)

2/21/2025

"Many possibilities in a user-friendly layout"

4.5/5

What do you like best about Lyssna?

Many possibilities in a simple interface Review collected by and hosted on G2.com.

What do you dislike about Lyssna?

I don't have much experience yet but haven't faced any issues. Review collected by and hosted on G2.com.

What problems is Lyssna solving and how is that benefiting you?

Surveying our target group --\> Gather insights we can use in our brand communications Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Tom A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom A.")
TA

Tom A.

UX Research

Mid-Market (51-1000 emp.)

11/26/2024

"Cost effective software to launch User Research in your company"

5/5

What do you like best about Lyssna?

Incredible simple to use, and has a wide range of templates to utalise. Its a really cost effective tool for those researchers who are trying to estalblish user research and get things off the ground. Review collected by and hosted on G2.com.

What do you dislike about Lyssna?

Slightly frsutrating how they have packaged up the new recordings feature, which is frustrating as it is a great feature. Review collected by and hosted on G2.com.

What problems is Lyssna solving and how is that benefiting you?

It is helping me to perform all of my research taska from surveys to usability studies and more. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/20/2024

"Fast and cheap panels built into a powerful tool, a true all-in-one!"

4/5

What do you like best about Lyssna?

Panel recruitment was our main draw to Lyssna, it is one of the most affordable options out there for B2B participants. Not only that, they offer the specific filters we need to reach the right people. While we have yet to use many of the templates, there is an impressive library of testing types available. The product is overall easy to use and we can get insights incredibly quickly! Looking forward to using it more in the future. Review collected by and hosted on G2.com.

What do you dislike about Lyssna?

Not as flashy as other products on the market, but for the price point it is an excellent tool. The monthly subscription model doesn't fit our use very well at the time, currently would make more sense for us to pay for individual test types and the 2-minute limitation makes the basic tier nearly unusable. That being said, the pro-plan has been worth it the months we needed it. Review collected by and hosted on G2.com.

What problems is Lyssna solving and how is that benefiting you?

For many of our projects we like to recruit externally as well as from our own users, I love how easy it is to set up a project to do both. It is impressive how easy it is to set up a variety of different research types! Really looking forward to some of the new testing types that will be available soon as well. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

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