# Best Physical Security Software ## How Many Physical Security Software Products Does G2 Track? **Total Products under this Category:** 165 ### Category Stats (Jul 2026) - **Average Rating:** 4.33/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Cisco Physical Security Solution (+3.7%) - Among all products in this category, Cisco Physical Security Solution recorded the largest rating increase compared to last month _Last updated: July 28, 2026_ ## How Does G2 Rank Physical Security Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 2,800+ Authentic Reviews - 165+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Physical Security Software ![G2 Grid® for Physical Security Software plotting products by satisfaction and market presence](https://www.g2.com/categories/physical-security/grids.png?focus%5B%5D=121478&focus%5B%5D=130793&focus%5B%5D=36446&focus%5B%5D=1283929&focus%5B%5D=127798&focus%5B%5D=1865718&focus%5B%5D=75455&focus%5B%5D=1424713) Highlighted products: Verkada, Kastle, Solink, Coram AI, Rhombus, Cisco Physical Security Solution, Alarm.com for Business, and Lumana. Underlying data: [Grid® JSON](https://www.g2.com/categories/physical-security/grids.json?focus%5B%5D=verkada&focus%5B%5D=kastle&focus%5B%5D=solink&focus%5B%5D=coram-ai&focus%5B%5D=rhombus-systems&focus%5B%5D=cisco-physical-security-solution&focus%5B%5D=alarm-com-for-business&focus%5B%5D=lumana) **Sponsored** ### Genetec Genetec Inc. is a global technology company that has been transforming the physical security industry for over 25 years. Our unified Security Center platform brings together video, access control, ALPR, evidence management, and more, all in one intuitive experience. Organizations around the world rely on the powerful Genetec platform to secure their people and assets. Intelligent automations help them improve operational efficiency while respecting individual privacy. Our global network of technology partners means users are never locked into a single vendor, and the choice of an on-prem or cloud deployment — or a mix of both — means organizations can scale their security system with their changing needs. Headquartered in Montreal, Canada, we serve more than 42,500 customers via our extensive network of accredited channel partners and consultants, located in more than 159 countries. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1246&secure%5Bchosen_at%5D=2026-07-29T23%3A35%3A10Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1192912&secure%5Bresource_id%5D=1246&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fphysical-security%3Fopen_modal_url%3D%252Fproducts%252Flvt-platform%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fphysical-security%2526source%253Dcategory&secure%5Btoken%5D=98463c738c742132fc62e22dc40041d77fa19c06ef90d7f194cb326f85e7ef51&secure%5Burl%5D=https%3A%2F%2Fwww.genetec.com%2Fproducts%2Funified-security%2Fsecurity-center&secure%5Burl_type%5D=paid_promos) ### [Verkada](https://www.g2.com/es/products/verkada/reviews) Verkada es un pionero en soluciones de seguridad física basadas en la nube, permitiendo a organizaciones en más de 90 países proteger a sus personas y propiedades de una manera que respeta la privacidad de los individuos. Diseñado con la simplicidad en mente, Verkada ofrece seis líneas de productos: cámaras de seguridad de video, control de acceso basado en puertas, sensores de calidad del aire, alarmas, lugar de trabajo e intercomunicadores, que proporcionan una visibilidad sin igual a través de una única plataforma de software basada en la nube. **Average Rating:** 4.7/5.0 **Total Reviews:** 138 #### How Do G2 Users Rate Verkada? - **Facilidad de uso:** 9.4/10 (Category avg: 8.6/10) - **¿Ha sido the product un buen socio para hacer negocios?:** 9.6/10 (Category avg: 8.9/10) - **Calidad del soporte:** 9.2/10 (Category avg: 8.6/10) - **Facilidad de administración:** 9.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Verkada? - **Vendedor:** [Verkada](https://www.g2.com/es/sellers/verkada) - **Sitio web de la empresa:** www.verkada.com - **Año de fundación:** 2016 - **Ubicación de la sede:** San Mateo, California - **Twitter:** @VerkadaHQ 2,519 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=de77e7c17fe3c61ba06aa78cace5b03adb9d42117f4bf1c192d1642c2c0932c0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverkada%2F&secure%5Burl_type%5D=linkedin_company_website) 2,701 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de TI - **Top Industries:** Educación Primaria/Secundaria, Gestión Educativa - **Company Size:** 53% Medium, 30% Large #### What Do G2 Reviewers Say About Verkada? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** de Verkada, encontrándola eficiente y sencilla de operar después de la configuración inicial. - Los usuarios aprecian el **excelente soporte al cliente** de Verkada, destacando la asistencia 24/7 y el servicio efectivo. - Los usuarios elogian la **integración confiable** de Verkada con aplicaciones de terceros y la calidad de sus cámaras. - Los usuarios valoran la **facilidad de integración** con Verkada, mejorando efectivamente su experiencia y capacidades de seguridad. - Los usuarios valoran la **interfaz simple** de Verkada, encontrándola fácil de usar tanto en la aplicación como en la computadora. ##### Cons - Los usuarios encuentran que Verkada es **caro** , lo que limita el presupuesto y la implementación para organizaciones como las sin fines de lucro. - Los usuarios experimentan **problemas de acceso** con Verkada, incluyendo la falta de filtros IP y complicaciones con las actualizaciones de software. - Los usuarios informan de **problemas de conectividad** significativos con Verkada, afectando el ancho de banda y causando preocupaciones sobre la fiabilidad del equipo. - Los usuarios informan de problemas de **detección inexacta** , como el seguimiento demasiado cercano y errores de “usuario desconocido”, que afectan la fiabilidad del sistema. - Los usuarios están frustrados por la **falta de características** , incluyendo un filtro de IP y un mejor control sobre las actualizaciones de software. #### What Are Recent G2 Reviews of Verkada? **["Acceso sin esfuerzo al edificio, necesita solución de respaldo"](https://www.g2.com/es/survey_responses/verkada-review-12739044)** **Rating:** 5.0/5.0 stars _— Adam T._ [Read full review](https://www.g2.com/es/survey_responses/verkada-review-12739044) **["Plataforma flexible con controles intuitivos para una administración fácil"](https://www.g2.com/es/survey_responses/verkada-review-12642223)** **Rating:** 4.0/5.0 stars _— Mark B._ [Read full review](https://www.g2.com/es/survey_responses/verkada-review-12642223) #### What Are G2 Users Discussing About Verkada? - [¿Para qué se utiliza Verkada?](https://www.g2.com/es/discussions/what-is-verkada-used-for) - 1 comment ### [Kastle](https://www.g2.com/es/products/kastle/reviews) Kastle ofrece soluciones tecnológicas inmobiliarias incomparables, protegiendo bienes raíces comerciales de primer nivel, comunidades multifamiliares, clientes empresariales e instalaciones escolares y gubernamentales. Al integrar tecnologías avanzadas de control de acceso, videovigilancia y gestión de visitantes, aseguramos una seguridad mejorada y un rendimiento superior. Como decenas de miles confían en nuestros servicios diariamente, nos destacamos como un socio dedicado a la innovación, el liderazgo y servicios de seguridad gestionados de manera integral. **Average Rating:** 4.6/5.0 **Total Reviews:** 185 #### How Do G2 Users Rate Kastle? - **Facilidad de uso:** 9.1/10 (Category avg: 8.6/10) - **¿Ha sido the product un buen socio para hacer negocios?:** 9.4/10 (Category avg: 8.9/10) - **Calidad del soporte:** 9.2/10 (Category avg: 8.6/10) - **Facilidad de administración:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Kastle? - **Vendedor:** [Kastle Systems](https://www.g2.com/es/sellers/kastle-systems) - **Sitio web de la empresa:** www.kastle.com - **Año de fundación:** 1972 - **Ubicación de la sede:** Falls Church, VA - **Twitter:** @KastleSystems 2,057 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa5bbdffc07d14e7c7f67fc46a1f063eeccb6aec7d2b5e20a4ebf15c9dd474cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkastle-systems&secure%5Burl_type%5D=linkedin_company_website) 701 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Oficina, Administrador de propiedades - **Top Industries:** Bienes Raíces Comerciales, Bienes Raíces - **Company Size:** 49% Medium, 39% Small #### What Do G2 Reviewers Say About Kastle? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian el **diseño fácil de usar** de Kastle, haciendo que la gestión de acceso sea sencilla y eficiente. - Los usuarios destacan el **servicio de atención al cliente amigable y confiable** de Kastle, mejorando su experiencia general con el software. - Los usuarios elogian el **servicio al cliente útil** y el soporte técnico amigable, mejorando su experiencia con Kastle. - Los usuarios aprecian la **flexibilidad y fiabilidad** del control de acceso de Kastle, mejorando su experiencia de entrada a la oficina. - Los usuarios valoran la **fiabilidad** de Kastle, elogiando su rendimiento constante y su integración efectiva en diversas infraestructuras. ##### Cons - Los usuarios experimentan **problemas de acceso** con Kastle, enfrentando complicaciones en la gestión del acceso del personal en diferentes ubicaciones. - Los usuarios expresan frustración con el **pobre servicio al cliente** , citando tiempos de respuesta lentos y comunicación inadecuada por parte de los representantes. - Los usuarios encuentran que el **precio es alto** en comparación con productos similares, considerando alternativas de menor costo. - Los usuarios experimentan problemas de **detección inexacta** , ya que el escáner a menudo no logra reconocer correctamente el lector de tarjetas. - Los usuarios experimentan **comunicación inconsistente** con Kastle, lo que lleva a retrasos en la respuesta y desafíos de seguimiento. #### What Are Recent G2 Reviews of Kastle? **["La Presencia de Kastle Hace el Acceso Sin Esfuerzo y Conveniente"](https://www.g2.com/es/survey_responses/kastle-review-13089914)** **Rating:** 4.5/5.0 stars _— Cristina F._ [Read full review](https://www.g2.com/es/survey_responses/kastle-review-13089914) **["Suite de seguridad completa con soporte de primera categoría y receptivo"](https://www.g2.com/es/survey_responses/kastle-review-13117994)** **Rating:** 4.5/5.0 stars _— Cesar D._ [Read full review](https://www.g2.com/es/survey_responses/kastle-review-13117994) ### [Coram AI](https://www.g2.com/es/products/coram-ai/reviews) Coram AI es un tipo de solución de IA física diseñada para mejorar la seguridad y optimizar las operaciones mediante la integración de cámaras, sensores y sistemas de acceso. Esta innovadora plataforma sirve como un Agente de Seguridad de IA, proporcionando a las empresas un enfoque integral de seguridad que abarca la vigilancia por video, el control de acceso y la gestión de emergencias. Adecuado para organizaciones de todos los tamaños, Coram AI es confiado por una amplia gama de clientes, incluidas empresas Fortune 500, instituciones educativas y varios sectores como el comercio minorista y la manufactura. El público objetivo de Coram AI incluye empresas y organizaciones que priorizan la seguridad y la eficiencia operativa. La plataforma es particularmente beneficiosa para entornos donde la seguridad es primordial, como escuelas, almacenes y grandes recintos. Coram AI aborda casos de uso específicos como la prevención proactiva de incidentes, la monitorización en tiempo real y la respuesta a emergencias simplificada, convirtiéndolo en una herramienta esencial para organizaciones que buscan mejorar sus protocolos de seguridad. Una de las características clave que distingue a Coram AI es su arquitectura nativa de IA. A diferencia de los sistemas de seguridad por video tradicionales, Coram integra inteligencia directamente en su plataforma, permitiendo funcionalidades avanzadas como la detección de armas, la detección de caídas y alertas en lenguaje natural. Estas capacidades permiten a las organizaciones implementar medidas de seguridad proactivas que reducen significativamente los tiempos de respuesta y mitigan riesgos antes de que se conviertan en incidentes graves. Además, la compatibilidad de Coram con cualquier cámara IP y su diseño de plataforma abierta facilitan un despliegue rápido y rentable, convirtiéndolo en una opción atractiva para empresas que buscan actualizar sus sistemas de seguridad sin revisiones extensas. El reconocimiento de Coram AI como una de las Compañías AI 100 de CB Insights de 2025 destaca su liderazgo en la aplicación de tecnologías avanzadas de IA a desafíos de seguridad del mundo real. El equipo detrás de Coram aporta una amplia experiencia de la industria de conducción autónoma, equipándolos con la experiencia para abordar problemas complejos de percepción en tiempo real. Este trasfondo permite a Coram aprovechar los últimos avances en IA multimodal, asegurando que sus soluciones permanezcan a la vanguardia de la innovación en seguridad física. Además, Coram AI pone un fuerte énfasis en la privacidad y el cumplimiento, manteniendo certificaciones SOC 2 Tipo II y HIPAA. Este compromiso con la ciberseguridad y la protección de datos asegura que las empresas puedan implementar soluciones de IA que no solo mejoren la seguridad, sino que también cumplan con los más altos estándares de confianza y resiliencia. Con Coram AI, las organizaciones pueden asegurar sus entornos con confianza mientras mantienen el cumplimiento de regulaciones esenciales. **Average Rating:** 4.9/5.0 **Total Reviews:** 200 #### How Do G2 Users Rate Coram AI? - **Facilidad de uso:** 9.7/10 (Category avg: 8.6/10) - **¿Ha sido the product un buen socio para hacer negocios?:** 9.8/10 (Category avg: 8.9/10) - **Calidad del soporte:** 9.7/10 (Category avg: 8.6/10) - **Facilidad de administración:** 9.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Coram AI? - **Vendedor:** [Coram AI](https://www.g2.com/es/sellers/coram-ai) - **Sitio web de la empresa:** www.coram.ai - **Año de fundación:** 2022 - **Ubicación de la sede:** Sunnyvale, US - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bbd3718ccfb7a960c06f7bc195f011f683da73a8ff090d7ce78700ca6d84964a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcoram-ai%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 115 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director de TI - **Top Industries:** Educación Primaria/Secundaria, Gestión Educativa - **Company Size:** 61% Medium, 29% Small #### What Do G2 Reviewers Say About Coram AI? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios destacan la **facilidad de uso** de Coram AI, apreciando su integración sin problemas y sus características amigables para el usuario. - Los usuarios aprecian el **soporte al cliente receptivo** de Coram AI, asegurando una rápida resolución de cualquier problema encontrado. - Los usuarios valoran la **interfaz intuitiva y las características completas** de Coram AI para una operación sin problemas y una gestión efectiva de clientes. - Los usuarios encuentran la **utilidad de las alertas** en Coram AI inestimable para la seguridad y la comunicación durante los simulacros. - Los usuarios elogian la **alta calidad de la cámara** de Coram AI, mejorando significativamente el rendimiento laboral y la experiencia del usuario. ##### Cons - Los usuarios experimentan **problemas con la cámara** como congelamiento y calibración retrasada, afectando la funcionalidad general y la calidad del video. - Los usuarios experimentan **rendimiento lento** con Coram AI, notando retrasos en la reproducción y transiciones de cámara en dispositivos móviles. - Los usuarios experimentan problemas de **transmisión lenta** , con retrasos de audio y retrasos de video que afectan el rendimiento general de Coram AI. - Los usuarios experimentan **problemas de reproducción de video** en dispositivos móviles, incluyendo retrasos, visuales granulados y controles inconsistentes en comparación con la interfaz web. - Los usuarios experimentan **reproducción con retraso** y problemas de conectividad en la aplicación móvil, lo que afecta la usabilidad y la satisfacción general. #### What Are Recent G2 Reviews of Coram AI? **["La búsqueda en lenguaje natural de Coram nos ahorra mucho tiempo."](https://www.g2.com/es/survey_responses/coram-ai-review-13182066)** **Rating:** 5.0/5.0 stars _— Tyler G._ [Read full review](https://www.g2.com/es/survey_responses/coram-ai-review-13182066) **["Integración perfecta de cámaras en 17 ubicaciones con un soporte excepcional"](https://www.g2.com/es/survey_responses/coram-ai-review-13056230)** **Rating:** 4.5/5.0 stars _— Steve R._ [Read full review](https://www.g2.com/es/survey_responses/coram-ai-review-13056230) ### [Solink](https://www.g2.com/products/solink/reviews) Solink is an AI-driven video intelligence platform that connects video with business and operational data to help teams detect, investigate, and respond to risk and performance issues across physical locations. Solink is used by multi-location operators and the teams that support them, including security leaders, loss prevention, operations, IT, and store field teams in industries like retail, QSR, and convenience. The platform is designed for environments where incident response, theft and fraud reduction, and operational consistency require more than reactive video review. Solink unifies video with signals from systems such as POS, access control, and alarms, then applies AI and business context to reduce noise and surface events that matter. This supports faster verification, more consistent workflows, and secure visibility from anywhere. Key capabilities include: • Unified visibility across systems: Connects video with operational tools such as POS and access control to provide context around incidents, transactions, and exceptions. • AI guided detection and verification: Helps distinguish real risks and anomalies from routine activity to reduce false positives and investigation effort. • Investigation and reporting workflows: Enables searching, sharing, case documentation, and standardized processes for incident review and follow up. • Remote monitoring for distributed teams: Supports secure access for authorized users across locations to improve response coordination and oversight. • Open ecosystem deployment: Works with many existing camera environments to support expansion and standardization without forcing rip-and-replace hardware changes. Solink supports use cases such as loss prevention, safety and compliance reviews, operational audits, and performance coaching, with the goal of helping teams see more, know more, and do more across every site. **Average Rating:** 4.7/5.0 **Total Reviews:** 121 #### How Do G2 Users Rate Solink? - **Ease of Use:** 9.2/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Quality of Support:** 9.5/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Solink? - **Seller:** [SOLINK](https://www.g2.com/sellers/solink) - **Company Website:** solink.com - **Year Founded:** 2009 - **HQ Location:** Ottawa, CA - **Twitter:** @SolinkCorp 902 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=007c200097e5fc22b2529662e975e524a636b113ad78404835d10ade60eb08a5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsolink&secure%5Burl_type%5D=linkedin_company_website) 392 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail, Restaurants - **Company Size:** 38% Medium, 30% Large #### What Do G2 Reviewers Say About Solink? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **camera quality** of Solink for its clear images and fast performance in capturing essential details. - Users find SOLINK to be **easy to use** , appreciating its user-friendly interface and effective problem-solving support. - Users value the **easy initial setup** of Solink, making transitions across their company smooth and straightforward. - Users appreciate that Solink offers **helpful customer service** and effective tools for video review and problem-solving. - Users praise Solink's **AI technology** for transforming security footage into actionable business insights, enhancing operational efficiency. ##### Cons - Users note that the **inaccurate detection** in Solink's spot check feature can lead to frustrating false positives. - Users express concern over **limited functionality** , particularly with video search and app compatibility across devices. - Users note **limited features** in Solink, especially with multi-camera support and inconsistent functionality across devices. - Users experience **scheduling issues** due to data integration and time zone problems causing slow responses. - Users find that **snapshots and zoom capabilities** of Solink, particularly with 360 cams, need improvement. #### What Are Recent G2 Reviews of Solink? **["Solink: Reliable Cloud Video Security with Intuitive Remote Access"](https://www.g2.com/survey_responses/solink-review-12787721)** **Rating:** 4.5/5.0 stars _— Eric G._ [Read full review](https://www.g2.com/survey_responses/solink-review-12787721) **["User-Friendly Solink with Powerful AI and Seamless Video-Data Integration"](https://www.g2.com/survey_responses/solink-review-12606255)** **Rating:** 5.0/5.0 stars _— Brandon N._ [Read full review](https://www.g2.com/survey_responses/solink-review-12606255) #### What Are G2 Users Discussing About Solink? - [What is SOLINK used for?](https://www.g2.com/discussions/what-is-solink-used-for) ### [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) Protecting your organization has never been easier. With Rhombus, you can make your spaces safer and smarter with a platform that’s intuitive to use for your entire team. Rhombus delivers an enterprise physical security platform that combines smart security cameras, IoT sensors, alarms, and integrations with 3rd party solutions all under one unified console. Rhombus' cloud-based platform eliminates bulky hardware, is secure by default, and has built-in AI analytics so you can see, manage, and respond to threats in real-time. Built by cybersecurity experts, Rhombus simplifies security operations and is trusted by school districts, commercial real estate, healthcare facilities, Fortune 500 companies, and more. **Average Rating:** 4.6/5.0 **Total Reviews:** 605 #### How Do G2 Users Rate Rhombus? - **Ease of Use:** 9.4/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.3/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Rhombus? - **Seller:** [Rhombus](https://www.g2.com/sellers/rhombus-79d0b325-14f2-40cf-a885-75a4fad3b3a9) - **Company Website:** rhombus.com - **Year Founded:** 2016 - **HQ Location:** Sacramento, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=be09b2e33e488808a830f384de37f73c95ffd564171800f26ab872f49947c03d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frhombus-systems%2F&secure%5Burl_type%5D=linkedin_company_website) 214 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Director of Technology - **Top Industries:** Education Management, Primary/Secondary Education - **Company Size:** 48% Medium, 42% Small #### What Do G2 Reviewers Say About Rhombus? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** with Rhombus, highlighting its quick installation and straightforward setup. - Users love the **great camera quality** of Rhombus, ensuring no blind spots and never missing a shot! - Users commend the **excellent customer support** of Rhombus, appreciating their readiness to assist when needed. - Users appreciate the **user-friendly interface** and excellent support, making Rhombus a valuable tool for organizations. - Users praise the **security functionality** of Rhombus, appreciating its reliability and cloud integration for easy management. ##### Cons - Users report **camera issues** with inadequate zoom and lack of reliable maintenance affecting their overall experience. - Users find the **annual licensing fee expensive** , making it challenging to justify the purchase. - Users face **access issues** due to unprepared support and reliance on mobile devices for door access. - Users find the **limited features** during the trial frustrating, especially with navigation and reliance on onsite hardware. - Users experience **slow performance** with Rhombus, leading to frustration during loading and sharing processes. #### What Are Recent G2 Reviews of Rhombus? **["Best-in-Class Support, Competitive Pricing, and Constant Improvements"](https://www.g2.com/survey_responses/rhombus-review-13074479)** **Rating:** 5.0/5.0 stars _— Brenda T._ [Read full review](https://www.g2.com/survey_responses/rhombus-review-13074479) **["Rhombus Cameras in Schools"](https://www.g2.com/survey_responses/rhombus-review-7270545)** **Rating:** 5.0/5.0 stars _— Rob S._ [Read full review](https://www.g2.com/survey_responses/rhombus-review-7270545) #### What Are G2 Users Discussing About Rhombus? - [What is Rhombus Systems used for?](https://www.g2.com/discussions/what-is-rhombus-systems-used-for) - 1 comment ### [Cisco Physical Security Solution](https://www.g2.com/products/cisco-physical-security-solution/reviews) Cisco Meraki smart cameras offer a cloud-managed, intelligent security solution that integrates advanced video analytics, robust security features, and seamless management through the Cisco Meraki dashboard. These cameras feature powerful onboard processors, high-resolution sensors (ranging from 4MP to 12.4MP), and various form factors including fixed-lens mini domes, varifocal domes, fisheye, and telephoto bullet cameras suitable for both indoor and outdoor environments. They provide extensive storage options with high-endurance solid-state drives, support wireless connectivity, and include features such as motion and audio analytics, person and vehicle detection, and privacy-first AI-powered cross-camera tracking without facial recognition. The system enables network-wide visibility, granular access controls, easy video export and sharing, and integrates with other Meraki devices like sensors and wireless access points to deliver comprehensive physical security and business intelligence. These smart cameras are designed for easy installation, durability with vandal resistance and weatherproof ratings, and support advanced use cases such as license plate recognition and location analytics, making them ideal for protecting and optimizing various business and organizational environments. **Average Rating:** 4.3/5.0 **Total Reviews:** 28 #### How Do G2 Users Rate Cisco Physical Security Solution? - **Ease of Use:** 8.8/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Quality of Support:** 9.1/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Cisco Physical Security Solution? - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Company Website:** www.cisco.com - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco 720,366 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website) 95,545 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 41% Medium, 31% Small #### What Are Recent G2 Reviews of Cisco Physical Security Solution? **["Cisco Physical Security Solution — Stable, IT-friendly, and simplifies camera management"](https://www.g2.com/survey_responses/cisco-physical-security-solution-review-13054034)** **Rating:** 5.0/5.0 stars _— George Picado P._ [Read full review](https://www.g2.com/survey_responses/cisco-physical-security-solution-review-13054034) **["Centralized Control Enhances Security Efficiency"](https://www.g2.com/survey_responses/cisco-physical-security-solution-review-13178274)** **Rating:** 5.0/5.0 stars _— Rajashekar R._ [Read full review](https://www.g2.com/survey_responses/cisco-physical-security-solution-review-13178274) ### [Alarm.com for Business](https://www.g2.com/products/alarm-com-for-business/reviews) Alarm.com for Business is the platform of choice for more than a million locations, with a unified platform that allows customers to manage intrusion, video, access control and more from a single intuitive interface. **Average Rating:** 4.5/5.0 **Total Reviews:** 24 #### How Do G2 Users Rate Alarm.com for Business? - **Ease of Use:** 9.4/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Alarm.com for Business? - **Seller:** [Alarm.com](https://www.g2.com/sellers/alarm-com) - **Company Website:** alarm.com - **Year Founded:** 2000 - **HQ Location:** McLean, Virginia, United States - **Twitter:** @AlarmDotCom 14,376 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a0121991737bde8e776d907d8453fb72c6159709678d3d58ff2534bdb89f98f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falarm-com%2F&secure%5Burl_type%5D=linkedin_company_website) 1,381 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 42% Medium, 33% Small #### What Do G2 Reviewers Say About Alarm.com for Business? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Alarm.com for Business, finding it intuitive and reliable for quick access. - Users value the **seamless access control** features of Alarm.com, enhancing security management across multiple locations effortlessly. - Users appreciate the **seamless integration of tools** on Alarm.com, enhancing project optimization and user experience. - Users praise the **management ease** of Alarm.com for Business, enjoying intuitive controls and the ability to manage multiple locations seamlessly. - Users love the **easy access** provided by Alarm.com, seamlessly managing multiple locations and user controls. ##### Cons - Users note the **high costs** associated with licensing and hardware upgrades for Alarm.com for Business, impacting budget decisions. - Users note the **need for improved interface labeling and CCTV optimization** to enhance usability and visualization. - Users feel the system offers **limited customization** , hindering necessary adjustments and support options for their specific needs. - Users find the **limited features** of Alarm.com for Business restrictive, hindering optimal use of the system. - Users note the **poor interface design** in Alarm.com for Business, suggesting better organization and labeling for efficiency. #### What Are Recent G2 Reviews of Alarm.com for Business? **["Great product that keeps growing with you!"](https://www.g2.com/survey_responses/alarm-com-for-business-review-11207093)** **Rating:** 4.0/5.0 stars _— Frank S._ [Read full review](https://www.g2.com/survey_responses/alarm-com-for-business-review-11207093) **["Seamless Office Access with a Reliable Mobile App"](https://www.g2.com/survey_responses/alarm-com-for-business-review-12371254)** **Rating:** 5.0/5.0 stars _— Kaitlyn F._ [Read full review](https://www.g2.com/survey_responses/alarm-com-for-business-review-12371254) ### [Lumana](https://www.g2.com/products/lumana/reviews) Lumana is an AI video security platform that helps security, IT, safety, and operations teams monitor, investigate, and respond to activity across their physical sites automatically. Founded to close the gap between the cameras organizations already run and the intelligence those cameras could provide, Lumana serves enterprise, mid-market, and SLED (state, local, and education) customers across retail, education, healthcare, government, hospitality, manufacturing, and logistics. Legacy video systems rely on manual monitoring, slow investigations, and fixed, rule-based analytics; Lumana applies adaptive, agentic AI to live and recorded camera feeds so video becomes searchable, real-time intelligence instead of footage that goes unwatched. The platform is camera-agnostic: it works with any IP camera and also offers a line of NDAA-compliant Lumana cameras. AI runs on-site on Lumana Core, which processes video locally, while a hybrid-cloud architecture unifies management across every location in a single interface, VMS+. Common use cases include real-time threat and safety monitoring, faster incident investigation, loss prevention, occupancy and operational analytics, and centralized multi-site security management. Main features and benefits: • VIA-1, a continuous-learning video intelligence model that adapts to each camera's environment over time and reduces false alerts by up to 90%, so teams spend less time clearing noise and more time on real events. • AI agents that automate the video security workflow across monitoring, investigation, insights, and response, including real-time alerts and automated actions such as notifications, audio messages, and webhook or GPIO triggers. • Natural language search that finds events across thousands of hours of footage in seconds by describing them in plain language, with no query syntax to learn. • Single-pane-of-glass management for every camera, site, alert, and investigation, available on desktop and mobile. • Enterprise-grade security and compliance, including SOC 2 Type II, NDAA, HIPAA, and GDPR, with role-based access control down to the camera level. Lumana is built on a hybrid-cloud architecture that scales from a single site to tens of thousands of cameras without replacing existing infrastructure. Because VIA-1 keeps learning from each deployment, detection accuracy improves in the customer's own environment rather than staying static over time. Organizations including Salesforce, Meta, McDonald's, and the University of Miami use Lumana to secure and gain intelligence from their physical environments. **Average Rating:** 4.9/5.0 **Total Reviews:** 57 #### How Do G2 Users Rate Lumana? - **Ease of Use:** 9.8/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Quality of Support:** 9.8/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Lumana? - **Seller:** [Lumana](https://www.g2.com/sellers/lumana) - **Company Website:** www.lumana.ai - **Year Founded:** 2021 - **HQ Location:** Los Gatos, California, United States - **Twitter:** @LumanaHQ 53 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f367c57de570b35f182bd39d202e2973527696f8490606d986cefac1d60a00a3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flumana-ai&secure%5Burl_type%5D=linkedin_company_website) 105 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer & Network Security, Security and Investigations - **Company Size:** 52% Medium, 29% Small #### What Do G2 Reviewers Say About Lumana? _AI-generated summary from verified user reviews_ ##### Pros - Users value Lumana's **Agentic AI approach** , enhancing physical security with intelligent alerts and real-time threat detection. - Users value the **intelligent alert notifications** of Lumana for their timely and proactive security management. - Users value Lumana's **Agentic AI approach** , enhancing security through intelligent alerts and real-time threat detection. - Users praise Lumana for its **ease of use** , noting quick setup and intuitive features that streamline operations. - Users value Lumana’s **efficiency** , which dramatically reduces investigation time and simplifies security management processes. ##### Cons - Users report **inaccurate detection** with alerts and recognize the need for improvements in facial recognition features. - Users experience a **noticeable learning curve** with Lumana, particularly in understanding its advanced features and setup. - Users face **camera issues** such as unreliable PTZ function and problems with GPIO, impacting functionality. - Users face a **difficult training** process due to the extensive AI capabilities, impacting the setup of advanced features. - Users highlight the **missing PTZ presets and unreliable GPIO functions** , which detract from the overall experience with Lumana. #### What Are Recent G2 Reviews of Lumana? **["Lumana Brings Clarity and Control When Every Second Counts"](https://www.g2.com/survey_responses/lumana-review-13153596)** **Rating:** 5.0/5.0 stars _— Davinson S._ [Read full review](https://www.g2.com/survey_responses/lumana-review-13153596) **["Simplifying Facility and Asset Monitoring"](https://www.g2.com/survey_responses/lumana-review-13163164)** **Rating:** 5.0/5.0 stars _— Donny G._ [Read full review](https://www.g2.com/survey_responses/lumana-review-13163164) ### [OpenEye](https://www.g2.com/es/products/openeye/reviews) Con sede en Liberty Lake, Washington, OpenEye, una subsidiaria de Alarm.com, es un proveedor líder de soluciones inteligentes en la nube para seguridad de video, inteligencia empresarial y prevención de pérdidas. Combinando potentes videos gestionados en la nube con análisis de video basados en IA, OpenEye Web Services descubre información que mejora la seguridad y aumenta sus ganancias. Nuestra plataforma gestionada en la nube obtiene el video que necesita rápidamente, ya sea que esté recibiendo notificaciones de alertas en tiempo real, buscando eventos específicos o monitoreando áreas para seguridad. Vea la próxima oportunidad para asegurar y escalar entornos inteligentes y mejorar las experiencias para sus clientes, empleados y estudiantes con una plataforma de video en la nube inteligente y consciente. **Average Rating:** 4.4/5.0 **Total Reviews:** 42 #### How Do G2 Users Rate OpenEye? - **Facilidad de uso:** 9.1/10 (Category avg: 8.6/10) - **¿Ha sido the product un buen socio para hacer negocios?:** 9.4/10 (Category avg: 8.9/10) - **Calidad del soporte:** 8.9/10 (Category avg: 8.6/10) - **Facilidad de administración:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind OpenEye? - **Vendedor:** [OpenEye](https://www.g2.com/es/sellers/openeye) - **Sitio web de la empresa:** www.openeye.net - **Año de fundación:** 1999 - **Ubicación de la sede:** Liberty Lake, WA - **Twitter:** @OpenEyeVideo 525 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54acd3d685f4de9f3b983168b8efdaf8f7a0f148d3446c800ab51184f3250a1f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fopeneyevideo%2F&secure%5Burl_type%5D=linkedin_company_website) 322 empleados en LinkedIn® #### Who Uses This Product? - **Top Industries:** Tecnología de la información y servicios - **Company Size:** 40% Medium, 40% Small #### What Do G2 Reviewers Say About OpenEye? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios valoran las **herramientas de IA rápidas y receptivas** en OpenEye, mejorando su experiencia y satisfacción general. - Los usuarios valoran el **excelente soporte al cliente** de OpenEye, destacando su compromiso con el éxito del cliente y su capacidad de respuesta. - Los usuarios destacan la **rápida capacidad de respuesta y las herramientas de IA** de OpenEye, junto con un excelente soporte al cliente y una fácil integración. - Los usuarios aprecian el **fácil acceso remoto** de OpenEye, permitiendo verificaciones rápidas y imágenes claras desde cualquier lugar. - Los usuarios valoran el **precio asequible** de OpenEye, haciéndolo accesible sin comprometer la calidad. ##### Cons - Los usuarios encuentran las ofertas de OpenEye **caras** , con opciones de almacenamiento limitadas y paquetes costosos que afectan la accesibilidad. - Los usuarios encuentran **la complejidad de la inicialización** desafiante, a menudo enfrentándose a tiempos de configuración prolongados y dificultades de configuración. - Los usuarios encuentran que la **complejidad de la inicialización** en OpenEye es una barrera desafiante para empezar. - Los usuarios expresan preocupación por **problemas de dependencia** con OpenEye, que complican el uso y pueden ser frustrantes. - Los usuarios encuentran frustrante la **configuración difícil** de OpenEye, ya que la configuración remota puede llevar una cantidad significativa de tiempo. #### What Are Recent G2 Reviews of OpenEye? **["OpenEye facilita la formación de clientes, con un soporte excepcional de socios."](https://www.g2.com/es/survey_responses/openeye-review-12822218)** **Rating:** 5.0/5.0 stars _— Heather D._ [Read full review](https://www.g2.com/es/survey_responses/openeye-review-12822218) **["Fácil Configuración, Experiencia Diaria Fluida"](https://www.g2.com/es/survey_responses/openeye-review-13155613)** **Rating:** 5.0/5.0 stars _— Usuario verificado en Seguridad de Redes y Computadoras_ [Read full review](https://www.g2.com/es/survey_responses/openeye-review-13155613) ### [Brivo](https://www.g2.com/products/brivo/reviews) Brivo, Inc., created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the largest collection of customer facilities in the world, protecting over 600 million square feet of real estate across 60+ countries. **Average Rating:** 4.6/5.0 **Total Reviews:** 35 #### How Do G2 Users Rate Brivo? - **Ease of Use:** 9.4/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 8.6/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Brivo? - **Seller:** [Brivo](https://www.g2.com/sellers/brivo) - **Year Founded:** 1999 - **HQ Location:** Bethesda, MD - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=664b42c5d183831a899741f3b2441006f858fd396e9ba67739c8de2f7f25bd29&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrivo-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 1,147 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Security and Investigations, Information Technology and Services - **Company Size:** 57% Small, 34% Medium #### What Do G2 Reviewers Say About Brivo? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **remote management capabilities** of Brivo's cloud technology, significantly enhancing convenience and efficiency. - Users appreciate the **excellent customer support** from Brivo, with quick resolutions and helpful assistance. - Users appreciate the **ease of installation and remote management** of Brivo, along with responsive customer support. - Users appreciate the **communication speed** of Brivo, with quick resolution times from customer service enhancing their experience. - Users love the **ease of use** of Brivo, enjoying seamless remote control and excellent customer support. ##### Cons - Users are concerned about **internet dependency** , as losing connectivity restricts scheduling and user management capabilities. - Users find the **slow performance** of Brivo frustrating, especially with updates lagging behind during last-minute reservations. #### What Are Recent G2 Reviews of Brivo? **["Easy to use system"](https://www.g2.com/survey_responses/brivo-review-10975312)** **Rating:** 5.0/5.0 stars _— Verified User in Computer & Network Security_ [Read full review](https://www.g2.com/survey_responses/brivo-review-10975312) **["Brivo has been a reliable and convenient solution for managing hotel guest access."](https://www.g2.com/survey_responses/brivo-review-11335952)** **Rating:** 4.0/5.0 stars _— Brittany O._ [Read full review](https://www.g2.com/survey_responses/brivo-review-11335952) #### What Are G2 Users Discussing About Brivo? - [What is brivo pass fluid access?](https://www.g2.com/discussions/what-is-brivo-pass-fluid-access) - [What is brivo magic button?](https://www.g2.com/discussions/what-is-brivo-magic-button) - [What is brivo security?](https://www.g2.com/discussions/what-is-brivo-security) - 1 comment ### [Spot AI](https://www.g2.com/products/spot-ai/reviews) Spot AI brings Video AI to the physical world, helping organizations see, understand, and improve their workspaces. Built on 1B+ hours of video data and trusted by 1,000+ leading businesses, we deliver measurable ROI in safety, operations, and security across manufacturing floors, retail stores, schools, hospitals, and beyond. Our mission: Turn every camera into a source of business value—helping organizations build safer, smarter, and more efficient spaces. **Average Rating:** 4.8/5.0 **Total Reviews:** 75 #### How Do G2 Users Rate Spot AI? - **Ease of Use:** 9.4/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Quality of Support:** 9.4/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Spot AI? - **Seller:** [Spot AI](https://www.g2.com/sellers/spot-ai) - **Year Founded:** 2018 - **HQ Location:** Burlingame, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2456cf23660d0b243e3fb5ee5672c6e1b5fc14bd7dc7c065e37fbd321134d962&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspot-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 112 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Manufacturing, Electrical/Electronic Manufacturing - **Company Size:** 60% Medium, 32% Small #### What Do G2 Reviewers Say About Spot AI? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **easy access** to multiple locations and data, enhancing operational efficiency and team collaboration. - Users commend the **quality and clarity of Spot AI's cameras** , enhancing their surveillance experience across multiple locations. - Users find Spot AI's **helpful smart AI features** invaluable for efficiently managing security and data across multiple locations. - Users appreciate the **seamless access control** across multiple locations, simplifying management and oversight for security needs. - Users praise the **incredible technology** of Spot AI, particularly appreciating the unified dashboard experience. ##### Cons - Users find **access issues** with Spot AI, particularly needing enhancements for the Azure SSO logon process. - Users find **camera adjustment issues** challenging when setting up Turret & Dome Cameras in Spot AI. - Users face challenges with **slow video downloads** for cases, often experiencing timeouts during the process. - Users found the **complex setup** of Spot AI challenging due to unexpected cabling requirements. - Users find the **difficult setup** of Spot AI a challenge due to unexpected cabling requirements. #### What Are Recent G2 Reviews of Spot AI? **["Easy-to-Use Console with the Security Features We Need"](https://www.g2.com/survey_responses/spot-ai-review-12667847)** **Rating:** 5.0/5.0 stars _— Darrell S._ [Read full review](https://www.g2.com/survey_responses/spot-ai-review-12667847) **["Flexible AI Options Make Searches Effortless"](https://www.g2.com/survey_responses/spot-ai-review-12887201)** **Rating:** 5.0/5.0 stars _— Parker H._ [Read full review](https://www.g2.com/survey_responses/spot-ai-review-12887201) #### What Are G2 Users Discussing About Spot AI? - [What is Spot AI used for?](https://www.g2.com/discussions/what-is-spot-ai-used-for) ### [Guardian](https://www.g2.com/products/alert-enterprise-guardian/reviews) Alert Enterprise Guardian is a leading Physical Identity and Access Management (PIAM), Visitor Management, and Identity & Access Management (IAM) platform that unifies physical security, identity governance, and physical access control systems (PACS) into a single, automated solution. Guardian provides a single pane of glass to manage access for employees, contractors, and visitors, helping organizations reduce manual effort, automate workflows, improve compliance, and gain real-time visibility across facilities. 🔐 Physical Identity & Access Management (PIAM) Guardian transforms systems like LenelS2, C•CURE, Honeywell and Genetec into an identity-driven platform with lifecycle automation and governance. By integrating with HR systems (Workday, SAP, Oracle) and IT identity platforms, Guardian enables: Automated provisioning and deprovisioning Real-time access visibility User access reviews (UAR) and compliance reporting (NERC, SOC 2, HIPAA) This replaces fragmented processes with centralized, policy-based access control. 🏢 Enterprise Visitor Management Guardian delivers enterprise-grade visitor management beyond tools like Envoy, connecting visitor workflows directly to PACS and identity systems. Pre-registration, check-in, and badge printing Integration with turnstiles and access systems Real-time visibility into site activity This ensures secure, consistent visitor experiences across locations. 🧠 IAM with Cyber-Physical Convergence Guardian extends IAM solutions like Saviynt, SailPoint and Okta by bridging digital identity and physical access. Identity lifecycle automation (joiner, mover, leaver) Role-based access control (RBAC) Access certifications and audit reporting Organizations gain full control over who has access to what, across IT and physical environments. 🚀 Why Organizations Choose Guardian Guardian combines: End-to-end access automation HR–IT–PACS integration Enterprise visitor management Faster provisioning and reduced manual effort Improved compliance and audit readiness Mobile credentials and AI-driven insights Customers highlight ease of use, scalability, strong integrations, and responsive support. 🏭 Built for Enterprise & Regulated Environments Ideal for: Healthcare, energy, and utilities (NERC) Global enterprises with multiple PACS Financial services, manufacturing, and education Technology, Data Centers, Telecommunication Pharmaceuticals, Life Sciences, Biotech 📈 Key Outcomes Automated access processes Faster onboarding and provisioning Reduced risk (e.g., eliminating orphaned access) Enterprise-wide visibility Improved user experience 🌐 Flexible Deployment & Global Support Deploy Guardian your way—SaaS (US/EU), AWS, Azure, GCP, ServiceNow, or on-premise. Backed by a global services team and 24/7, 365 support with SLA, Guardian ensures success from implementation through operations. **Average Rating:** 4.2/5.0 **Total Reviews:** 60 #### How Do G2 Users Rate Guardian? - **Ease of Use:** 8.3/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.1/10 (Category avg: 8.6/10) - **Ease of Admin:** 7.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Guardian? - **Seller:** [Alert Enterprise](https://www.g2.com/sellers/alert-enterprise) - **Company Website:** www.alertenterprise.com - **Year Founded:** 2007 - **HQ Location:** Fremont, US - **Twitter:** @AlertEnterprise 748 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=67b8334e1f53698eda222c85d8086a6061114450924db4412c42edce1981cdaa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falertenterprise%2F&secure%5Burl_type%5D=linkedin_company_website) 372 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Banking - **Company Size:** 86% Large, 8% Medium #### What Do G2 Reviewers Say About Guardian? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Guardian, enhancing their confidence and overall work experience. - Users commend the **strong customer support** from Guardian, noting their experts provide prompt and effective assistance. - Users value the **end-to-end automation** of access control requests with Guardian, streamlining processes and enhancing efficiency. - Users value the **ease of implementation and automation** of Guardian, simplifying access control management significantly. - Users value Guardian for its **interoperability** , streamlining access control and enhancing security management across various systems. ##### Cons - Users find the **complexity of implementation** challenging, hindering ease of use and leading to frustrating experiences. - Users find that the **dashboard issues** hinder effective tracking and analysis of ticketing tool performance within Guardian. - Users find the **difficult learning curve** of Guardian frustrating, complicating their ability to navigate and utilize features effectively. - Users face **integration issues** with generic error messages and a steep learning curve, complicating system connectivity. - Users find the **limited customization options** frustrating, as it complicates internal workflow configurations and integrations. #### What Are Recent G2 Reviews of Guardian? **["Proactive Updates and Responsive Support That Stay Ahead of Threats"](https://www.g2.com/survey_responses/guardian-review-12676627)** **Rating:** 5.0/5.0 stars _— Mukul D._ [Read full review](https://www.g2.com/survey_responses/guardian-review-12676627) **["Guardian Streamlines Identity and Access Management"](https://www.g2.com/survey_responses/guardian-review-12701274)** **Rating:** 5.0/5.0 stars _— Sneha K._ [Read full review](https://www.g2.com/survey_responses/guardian-review-12701274) #### What Are G2 Users Discussing About Guardian? - [What is Enterprise Guardian used for?](https://www.g2.com/discussions/what-is-enterprise-guardian-used-for) - 1 comment, 1 upvote ### [FacilityOS](https://www.g2.com/products/facilityos/reviews) FacilityOS is a global leader in facility, asset and visitor management. The integrated FacilityOS platform is supported by robust reporting, turnkey onboarding, and extensive configurability and empowers organizations to streamline and automate operations to achieve regulatory compliance, enforce safety protocols, and drive site security requirements. FacilityOS is comprised of interoperable modules for visitor management, emergency and evacuation management, contractor compliance management, asset and logistics management, and PIAM and access control. Each FacilityOS module can function independently or in combination to maximize the platform's impact. **Visitor Management** Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS is uniquely placed to meet the specific needs of your organization and its critical entry points. Keeping your people safe and company in compliance has never been easier. **Emergency and Evacuation Management** EmergencyOS improves the efficiency and speed of your evacuations and optimizes emergency management preparedness. Reduce risk, minimize downtime, and avoid costly penalties with digitized emergency alerts, evacuations and reporting. **Contractor Compliance Management** ContractorOS is a powerful compliance management solution that centralizes contractor and vendor oversight. By automating document collection, approvals, and tracking, it reduces administrative burden and ensures compliance across all facilities. **Asset and Logistics Management** Designed to optimize chain of custody processes, LogisticsOS combines user-friendly functionality with powerful tracking and clear audit trails to help eliminate lost items and improve accountability across your organization. **Physical Identity and Access Management** SecurityOS extends the benefits of Access Control to visitors, contractors and other temporary guests enabling you to securely issue, track and manage physical facility access. Streamline and automate permission provisioning while increasing control and visibility. Powered by proven technology, people and processes, FacilityOS is reimagining how organizations can keep their people and their facilities safe, secure and compliant. **Average Rating:** 4.7/5.0 **Total Reviews:** 260 #### How Do G2 Users Rate FacilityOS? - **Ease of Use:** 9.4/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10) - **Quality of Support:** 9.5/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind FacilityOS? - **Seller:** [FacilityOS](https://www.g2.com/sellers/facilityos) - **Company Website:** www.facilityos.com - **Year Founded:** 2014 - **HQ Location:** North York, Ontario - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7c07869c3a25590acc462f080fc067e61ff1c94df20a47e2f35290df0afffb3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Filobby-visitor-management%2F&secure%5Burl_type%5D=linkedin_company_website) 208 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Security Manager - **Top Industries:** Manufacturing, Food Production - **Company Size:** 64% Medium, 25% Large #### What Do G2 Reviewers Say About FacilityOS? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of FacilityOS, enjoying its user-friendly interface and seamless integration features. - Users commend the **exceptional customer support** from FacilityOS, praising the helpfulness and customization provided by the team. - Users appreciate the **ease of tracking office attendance** and simple guest sign-in process with FacilityOS. - Users highlight the **ease of implementation** for FacilityOS, making it a user-friendly experience from start to finish. - Users commend the **easy setup** of FacilityOS, highlighting its reliability and straightforward implementation process. ##### Cons - Users find the **limited features** of FacilityOS inadequate for efficiently managing large groups during sign-in processes. - Users find the **limited functionality** of FacilityOS challenging for managing large groups efficiently during sign-in processes. - Users experience **access issues** with unclear sign-out buttons and occasional login difficulties, affecting the overall usability. - Users experience **connectivity issues** with FacilityOS, affecting the reliability of printer and WiFi connections. - Users find FacilityOS to be **expensive** , especially in high traffic areas requiring multiple kiosks for functionality. #### What Are Recent G2 Reviews of FacilityOS? **["Ease of Use!"](https://www.g2.com/survey_responses/facilityos-review-9401682)** **Rating:** 5.0/5.0 stars _— Dr. Billie J._ [Read full review](https://www.g2.com/survey_responses/facilityos-review-9401682) **["iLobby meets ALL our needs!"](https://www.g2.com/survey_responses/facilityos-review-9364054)** **Rating:** 5.0/5.0 stars _— Chip S._ [Read full review](https://www.g2.com/survey_responses/facilityos-review-9364054) ### [Hikvision iVMS-5200](https://www.g2.com/products/hikvision-ivms-5200/reviews) Mobile surveillance software including include Real-time monitoring, Real-time location on GIS MAP, Vehicles tracking, Route playback, Live view and Playback, Health check, Alarm center, Domain account support, and multi-levels user managemen **Average Rating:** 3.8/5.0 **Total Reviews:** 16 #### How Do G2 Users Rate Hikvision iVMS-5200? - **Ease of Use:** 7.9/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.9/10) - **Quality of Support:** 8.2/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Hikvision iVMS-5200? - **Seller:** [Hikvision Digital Technology](https://www.g2.com/sellers/hikvision-digital-technology) - **Year Founded:** 2001 - **HQ Location:** Hangzhou, Zhejiang - **Twitter:** @HikvisionHQ 14,373 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b395c2f1c61e524a087eeb2c71f796fcae7ca18f1e7262580e4551163ca34203&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F678567%2F&secure%5Burl_type%5D=linkedin_company_website) 9,389 employees on LinkedIn® - **Ownership:** SHE: 002415 #### Who Uses This Product? - **Company Size:** 61% Medium, 22% Small #### What Are Recent G2 Reviews of Hikvision iVMS-5200? **["I choose a VMS platform of Hikvison to integrate security system."](https://www.g2.com/survey_responses/hikvision-ivms-5200-review-9455833)** **Rating:** 4.0/5.0 stars _— PengYue L._ [Read full review](https://www.g2.com/survey_responses/hikvision-ivms-5200-review-9455833) **["Hikvision Centralized Application"](https://www.g2.com/survey_responses/hikvision-ivms-5200-review-10341973)** **Rating:** 5.0/5.0 stars _— Mahendra S._ [Read full review](https://www.g2.com/survey_responses/hikvision-ivms-5200-review-10341973) #### What Are G2 Users Discussing About Hikvision iVMS-5200? - [What is Hikvision iVMS-5200 used for?](https://www.g2.com/discussions/what-is-hikvision-ivms-5200-used-for) - 2 comments ### [Eagle Eye Networks](https://www.g2.com/products/eagle-eye-networks/reviews) Eagle Eye Networks is a leading cloud video surveillance and artificial intelligence solution designed to enhance security and operational efficiency for businesses of all sizes. This innovative platform utilizes advanced AI technology within a cloud-based video management system (VMS) to provide real-time insights, enabling organizations to optimize their physical security measures, streamline business operations, and elevate customer service experiences. The Eagle Eye VMS is particularly suited for a diverse range of industries, from retail and hospitality to education and healthcare. Its true cloud infrastructure offers unparalleled scalability and flexibility, allowing businesses to customize their surveillance systems according to their specific needs. This adaptability ensures that organizations can grow and evolve without the constraints of traditional on-premise systems, making it an ideal choice for businesses anticipating future expansion or changes in their operational requirements. One of the standout features of Eagle Eye Networks is its ultimate camera compatibility. Unlike many other video management systems, Eagle Eye allows users to select the security cameras that best suit their needs, facilitating upgrades without the need for extensive system overhauls. This flexibility not only saves time and resources but also empowers businesses to maintain their existing investments while enhancing their surveillance capabilities. Cybersecurity is a critical concern for any organization, and Eagle Eye Networks addresses this with robust measures designed by experts in the field. The platform is built to prevent, detect, and respond to potential threats, providing peace of mind for users who can focus on their core business operations without the constant worry of security breaches. Additionally, the integration of artificial intelligence and analytics allows businesses to leverage data effectively, identifying threats, informing responses, and improving overall operational efficiency. Eagle Eye Networks also boasts an open platform and a global developer ecosystem, which means users can access a variety of integrated applications tailored to their unique needs. This includes seamless integration with Point of Sale (PoS) systems, access control, and other critical business applications, ensuring that organizations can create a comprehensive security and operational framework that meets their specific requirements. Through its innovative features and commitment to user-centric design, Eagle Eye Networks stands out as a premier choice for businesses seeking to enhance their surveillance and operational capabilities. **Average Rating:** 4.8/5.0 **Total Reviews:** 49 #### How Do G2 Users Rate Eagle Eye Networks? - **Ease of Use:** 9.2/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.6/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Eagle Eye Networks? - **Seller:** [Brivo](https://www.g2.com/sellers/brivo) - **Company Website:** brivo.com - **Year Founded:** 1999 - **HQ Location:** Bethesda, MD - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=664b42c5d183831a899741f3b2441006f858fd396e9ba67739c8de2f7f25bd29&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrivo-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 1,147 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Security and Investigations, Construction - **Company Size:** 51% Small, 39% Medium #### What Do G2 Reviewers Say About Eagle Eye Networks? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Eagle Eye Networks, making transitions and remote access seamless and efficient. - Users find Eagle Eye Networks to be a **cost-effective solution** , simplifying remote video surveillance without sacrificing quality. - Users commend the **easy setup** of Eagle Eye Networks, facilitating smooth transitions and intuitive software for effective monitoring. - Users highlight the **seamless remote access** to cameras, enhancing convenience and flexibility for monitoring anywhere. - Users value the **robust security features** of Eagle Eye Networks, ensuring flexibility and peace of mind in surveillance. ##### Cons - Users experience **camera issues** , with frequent discrepancies between online status and actual functionality, causing unnecessary service calls. - Users experience **video playback issues** , including lag and camera status discrepancies, complicating troubleshooting efforts. - Users experience **app instability** with Eagle Eye Networks, particularly in video searching and the download interface. - Users often face **communication issues** with Eagle Eye Networks, leading to confusion about camera statuses and unnecessary maintenance efforts. - Users find the **storage capacity limited** unless they opt for costly upgrades, which can be a drawback. #### What Are Recent G2 Reviews of Eagle Eye Networks? **["Efficient Surveillance with User-Friendly Setup"](https://www.g2.com/survey_responses/eagle-eye-networks-review-12433888)** **Rating:** 5.0/5.0 stars _— Freddy T._ [Read full review](https://www.g2.com/survey_responses/eagle-eye-networks-review-12433888) **["Flexible Multi-Brand Camera Support with an Intuitive UI"](https://www.g2.com/survey_responses/eagle-eye-networks-review-12915147)** **Rating:** 4.5/5.0 stars _— Verified User in Computer & Network Security_ [Read full review](https://www.g2.com/survey_responses/eagle-eye-networks-review-12915147) #### What Are G2 Users Discussing About Eagle Eye Networks? - [What is Eagle Eye Networks used for?](https://www.g2.com/discussions/what-is-eagle-eye-networks-used-for) - ‹ Prev‹ Prev - 1 - [2](/categories/physical-security?order=g2_score&page=2#product-list) - [3](/categories/physical-security?order=g2_score&page=3#product-list) - [4](/categories/physical-security?order=g2_score&page=4#product-list) - [5](/categories/physical-security?order=g2_score&page=5#product-list) - … - [10](/categories/physical-security?order=g2_score&page=10#product-list) - [11](/categories/physical-security?order=g2_score&page=11#product-list) - [Next ›Next ›](/categories/physical-security?order=g2_score&page=2#product-list) Spotlight Categories [VoIP Providers](https://www.g2.com/categories/voip) [Session Replay Software](https://www.g2.com/categories/session-replay) [Demand Side Platform (DSP)](https://www.g2.com/categories/demand-side-platform-dsp) [Analytics Platforms](https://www.g2.com/categories/analytics-platforms) [Enterprise Risk Management (ERM) Software](https://www.g2.com/categories/enterprise-risk-management-erm) Similar Categories - [Agriculture](/categories/agriculture) - [Alumni Management](/categories/alumni-management) - [Amusement Park Management Software](/categories/amusement-park-management-software) - [Apparel](/categories/apparel-22ffe365-e774-46a6-b034-ced369db372d) - [Architecture](/categories/architecture) - [Association Management](/categories/association-management-) - [Auction](/categories/auction-software) - [Automotive](/categories/automotive) - [Aviation](/categories/aviation) - [Awards Management](/categories/awards-management) - [Bakery](/categories/bakery) - [Camp Management](/categories/camp-management) - [Cannabis Industry](/categories/cannabis-industry) - [Cemetery](/categories/cemetery) - [Child Care](/categories/child-care) [Browse Physical Security Themes](/categories/physical-security/themes) ![Neya Kumaresan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neya Kumaresan") NK Researched and written by [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan) Updated October 3, 2024 Physical security software enables in-house security departments and third-party security companies to better manage their workforces by providing officer monitoring, real-time updates on incidents, and direct lines of communication to officers in the field. Physical security systems allow security guards to report incidents and feature both real-time GPS tracking and incident reporting. Companies use physical security software to monitor personnel, track performance, file reports, and receive real-time alerts on events happening in the field. Physical security solutions may also provide detailed reporting and analytics functions, depending on how comprehensive they are. Physical security software is similar to [field service management software](https://www.g2.com/categories/field-service-management), but includes features designed specifically for security guard management. Physical security software is used by security companies or in-house corporate security departments. Physical security software can be used as a standalone solution or in conjunction with other administrative, HR, and finance software to provide a full workforce management solution. To qualify for inclusion in the Physical Security category, a product must: - Offer real-time GPS tracking - Provide incident reporting functionality - Contain communication tools that facilitate manager to officer contact - Provide an activity log Show More * * * ## How Do You Choose the Right Physical Security Software? ### What You Should Know About Physical Security Software ### What is Physical Security Software? Physical security software tools connect the disparate systems and functions that handle security and surveillance. These platforms go by several names depending on their use case, most commonly corporate security software or physical security information management (PSIM). Some common components of physical security include intrusion alarms, CCTV, building management and lighting control systems, suppression systems, motion detectors, RFID tags, GIS maps, computer-aided dispatch, and access control systems (such as ID keycards). Physical security solutions serve a wide range of government sectors and industries that are concerned with ensuring employee and visitor safety and maintaining a secure space, from small businesses that manage security personnel to enterprise companies that have multi-layer security systems to monitor employees and facilities. Security departments and third-party security companies also utilize these tools to manage operational tasks such as guard scheduling, dispatch, and daily reporting. By connecting surveillance hardware with information systems, these platforms offer increased control over incident management, threat awareness, dispatch communications, and activity reporting. Physical security systems are highly adaptable, and help identify and resolve any potential threats proactively before they escalate. By aggregating data from multiple sources, these platforms automate a number of monitoring and alerting tasks that are vulnerable to human error. Not all physical security solutions offer total integration with disparate products; notably, some may lack the ability to connect multiple safety and surveillance systems at a data level. The most complete physical security software products have six key capabilities: - **Collection:** Independent device management software collects data from disparate security devices and systems - **Analysis:** The security platform analyzes all collected data, activities, and alarms to identify real-time priority for addressing threats or incidents - **Verification:** The system operator receives information about relevant situations in a fast, digestible format to verify threats - **Resolution:** The system operator receives instructions depending on the type of threat, and those instructions are informed by the organization’s standard operating procedures (SOPs) to resolve the situation - **Reporting:** The security platform tracks all relevant information for compliance reporting, future improvements, and any necessary investigative analysis - **Audit trail:** The security platform tracks all interactions with the system, notably response times and any system changes made by each individual operator Key Benefits of Physical Security Software - Protect an organization’s assets and facilities from threats - Expedite security personnel mobilization and dispatch - Centralize surveillance hardware into one viewing hub - Improve incident management and threat response procedures ### Why Use Physical Security Software? Any organization or business that has personnel and assets to protect should use some type of physical security solution. These systems minimize or entirely prevent any damage as a result of intruders, environmental threats, or related hazards, and assist businesses in monitoring employees for inappropriate conduct. Businesses should have some basic physical security system in place to minimize their liability in the event that harm comes to their employees. This becomes even more imperative for businesses and organizations that are open to public visitors, such as museums, hospitals, zoos, malls, or school campuses. Particularly, enterprise businesses have been under scrutiny for their resistance to adopt new technology that could enhance the efficacy of their security departments. Physical barriers and guard officers no longer offer enough peace of mind to protect large organizations from breaches that can lead to extreme loss and harm. Additionally, physical security breaches often translate into figurative harm to an organization’s image and reputation, weakening public trust and leading to potential loss in revenue. There are simply too many components for security operations to manage without a dedicated system. Physical security solutions allow users to gain a comprehensive view of their facilities, increasing surveillance intelligence and improving incident response and threat detection. Security camera footage can be viewed from a central hub, allowing operators to identify potential situations and dispatch personnel to de-escalate. Security departments can manage guard scheduling and dispatching with ease to ensure total coverage. These tools enhance situational awareness, often visualizing security personnel locations, confirmed incidents, and alarm notifications. Businesses can configure these tools to monitor employee actions such as internet browsing history or [email](https://www.g2.com/categories/email) communications. As an added benefit, these tools increase data security indirectly by ensuring the safety of hardware assets that house an organization’s sensitive data. Overall, physical security software allows organizations of all kinds to improve their safety and security processes and ensure the protection of all personnel and assets. ### Who Uses Physical Security Software? While any organization stands to benefit from physical security solutions, there are certain entities that face more pressure to manage their security operations effectively. **Government —** Government agencies, perhaps more than any other entity, must protect highly classified information and maintain strict security clearance protocols. From smaller local facilities like the DMV to large government campuses like the White House or the Pentagon, physical security solutions ensure the safety of high ranking government officials as well as all collected citizen data. Transportation agencies also utilize these tools to monitor passengers for fare dodging, violent behavior, and other incidents that require law enforcement response. **Educational institutions —** K-12 schools and college campuses need physical security solutions to manage access control systems and security personnel, ensuring all guests are accounted for and no intruders compromise the safety of students and staff. Additional integrated tools like metal detectors, intruder alarms, student ID cards add additional layers of preventative security. For college campuses, dedicated security departments use these tools to ensure campus-wide guard coverage and quick dispatch to respond to threats. Additionally, system operators can send out emergency notifications to students’ cell phones for campus-wide threat alerts. **Museums —** Cultural institutions and zoos host hundreds of visitors daily. Physical security systems help coordinate security personnel placement and communications, track all incoming and outgoing visitors, and ensure the safety of visitors and collections. Motion sensors and alarms help museums protect their collections from theft or damage, such as visitors leaning in too closely to paintings. More elaborate systems can remotely lock doors to certain wings, ensuring thieves cannot escape. **Healthcare —** Hospitals need to ensure the safety of staff and patients, as well as securing all their patient health records. These tools provide total surveillance of medical facilities, help stationed security personnel communicate and mobilize as needed, and verify the identity of all hospital visitors. Similar to government agencies, hospitals need to manage personnel clearance for restricted areas, and physical security solutions help operationalize surveillance cameras, ID cards, motion sensors, and intruder alarms to keep uncleared staff out. Additionally, patients can be easily monitored for emergencies that require medical or law enforcement dispatch. **Retail —** Retail outlets and malls must monitor visitors and ensure their safety, while also protecting physical property and merchandise from damage or theft. Integrated tools like metal detectors, RFID tags, and surveillance cameras offer layers of theft prevention for stores. Security operators can monitor all facility activity from a centralized interface, often a full-scale video wall to track all camera footage in key areas, and dispatch personnel as needed. **Third-party security companies—** Contracted security personnel for businesses or events rely on physical security solutions to schedule personnel, monitor their location, and manage any identified incidents. In this function, these tools offer administrative support more so than security, ensuring security providers are fully prepared to offer contracted services. ### Physical Security Software Features Physical security platforms vary in their functionality, given that they are often middleware solutions that connect disparate systems and solutions. Middleware software essentially acts as a glue between multiple unconnected software applications, allowing these applications to communicate and share information with each other. The full range of features depends on the user persona and the integrated products, but generally a base solution offers some or all of the following features. **Access control —** Access control maintains facility security by controlling who can enter or exit any specific area. Users are given preset access permissions and must use some method to verify their identity, such as a key card, a code, or [biometric authentication](https://www.g2.com/categories/biometric-authentication). Digital access control can also be established to secure sensitive computer data. **Incident reporting —** Incident logs and reports can be completed with preset or custom templates to document ongoing and resolved incidents that security personnel are addressing. These reports may include details such as timestamps, GPS location, facility site locations, and images. **Computer-aided dispatch —** Computer-aided dispatch drastically reduces the time it takes to mobilize security personnel to a specific location for a reported threat or incident. Operators can communicate with law enforcement officers, track vehicle and emergency locations with GIS mapping, and document any notes from officers or the person who reported the incident. **Security personnel management—** Security personnel management ensures guards are scheduled properly, can receive and send communications, and that their locations are monitored by the system operator. **Mass notifications —** Mass notifications allow the system operator to send out text or intercom announcements when threats escalate and all individuals in the building need to prepare for evacuation or lockdown. This could also apply to fire alarms or similar environmental threats. Additionally, many of these alarms are often automated and do not require an operator to trigger. **Video surveillance —** Video surveillance footage from installed cameras is managed from a central interface. System operators can manipulate specific feeds to zoom, rewind, or stop footage, or they can transmit footage to appropriate security personnel. **Visitor management —** Visitor management functions may include mobile kiosks for signing in and signing out, printing photo badges for visitors, and tracking total number of visitors over time. These solutions may also integrate with [parking management solutions](https://www.g2.com/categories/parking-management) to track license plates and verify visitor identity. **GIS mapping —** GIS mapping allows system operators to visualize the entire facility and quickly see marked locations for stationed personnel, specific individuals, or reported incidents. For dispatchers, these maps can show vehicle location. **SOP management —** Standard operating procedures (SOPs) can be configured to each business's unique protocols, and these will be displayed in the system so staff can respond accordingly to specific incidents. **Analytics reporting —** Analytics reporting allows system users to pull specific data reports for previous incidents, response rates, or personnel logs. Reports can highlight areas for improvement, such as time spent between threat identification and security dispatch, or provide insight into how many threats were prevented as a result of the physical security system. ### Trends Related to Physical Security Software [**Artificial intelligence software**](https://www.g2.com/categories/artificial-intelligence) **—** Artificial intelligence (AI) is a growing feature in physical security solutions, with popular examples including facial recognition, motion sensors, and cameras powered by machine learning to detect specific objects or vehicle models. This could help organizations keep out specific individuals who have been security threats in the past, provide another access control option for employees, and detect potential threats much sooner than the human eye. AI stands to automate and speed up many critical functions that could save precious time for security personnel working to isolate threats before they escalate, but there are also risks related to algorithmic bias and privacy compliance violations. Additionally, some ambiguous incidents require deductive reasoning that only humans can provide. ### Potential Issues with Physical Security Software **Human error —** While physical security software offers organizations features to improve safety and security procedures, they are only as useful as the security personnel utilizing them. The system may detect threats, but if security guards are slow to respond to an alert, harm can still come to an individual or the property--even with automated alerts, alarms, and access control in place. **Interoperability —** Physical security platforms are only as capable as the number of manufacturer integrations they allow. There are open industry standards within physical security, such as the physical security interoperability alliance (PSIA) or ONVIF (open network video interface forum), that are concerned with improving interoperability of IP-enabled security devices (such as video surveillance hardware). PSIM tools often utilize open technologies that are compatible with a wide range of physical security manufacturers, in contrast to more simplistic security software tools. When facing limited manufacturer integration options, businesses sometimes sacrifice functionality from their physical security platform. ### Software and Services Related to Physical Security Software [**Emergency management software**](https://www.g2.com/categories/emergency-management) **—** Emergency management tools help businesses plan for specific incidents or emergency scenarios that could threaten individual safety. They create action plans, manage mass notifications, and allow for retrospective analysis of emergency response. Businesses can utilize these tools to revise their continuity plans and incorporate post-crisis feedback into future emergency responses. [**Visitor management software**](https://www.g2.com/categories/visitor-management) **—** Visitor management software electronically manages visitor location and information for any business that allows guests into their space. Most physical security solutions incorporate visitor management functionality, but these standalone solutions are usually utilized by front desk receptionists or security guards to keep track of incoming and outgoing visitors. These tools can be used on a computer or as a self-operating kiosk. [**Emergency notification solutions**](https://www.g2.com/categories/emergency-notification) **—** Emergency notification tools are essentially simplistic forms of emergency management software, focusing solely on two-way communications and mobilizing incident response teams. These tools push out alerts and mass texts to all relevant individuals, allow information to be shared back and forth, and often allow GIS maps and documents to be transmitted. [**Security information and event management (SIEM) software**](https://www.g2.com/categories/security-information-and-event-management-siem) **—** SIEM tools help IT teams detect anomalies within any given network, such as malware or unauthorized users. Whereas physical security tools manage facilities and bodily safety, SIEM solutions are concerned with cybersecurity and ensuring an organization’s data networks are secure and that access control is maintained, while centralizing IT security operations in one interface.