I originally chose LuxSci due to its focus on security, but over time I now say that LuxSci's support is easily the best thing I like about them.

Over the years, I have submitted many service requests via their trouble ticket system. I have looked through all the historical support tickets that I have submitted, and the types of requests I submitted were varied. Examples include: resolving issues with user's email clients, requests to restore folders, help with diagnosing errors on recipient (not LuxSci) email servers, fixing bugs in webmail user interface, feature requests, help with configuration of new features. All requests were addressed promptly and all via their ticketing system. All service providers would have some sort of support ticketing system. However, the level of confidence one has that their support request would be handled promptly and be resolved in a timely manner is the key factor. The experience I have had with LuxSci using the support ticketing service gives me absolute confidence that I will get all issues and requests for service examined and addressed via that system. There was only one occasion where I had an urgent issue that needed to be addressed immediately and I needed to talk to a person directly. With LuxSci I was also able to do that. When considering alternative cloud service providers, I knew I would not get the same level of support that I experienced. To get anything comparable, I would have to pay much more to a systems integrator. Review collected by and hosted on G2.com.

I have nothing of any great significance that I dislike about LuxSci. The fact that I have been a customer of 18 years (since 2003) is a testament to that statement. The only thing I had to adapt is to consider timezones. I operate in Australia, while LuxSci primarily operates in the United States. This means when submitting support requests via their ticketing system, I need to consider their primary coverage hours to determine when I would expect a response. Due to the timezone differences, this might sometimes mean the next day for me. This simply required me to consider the timezone differences when expecting a response to any support requests. Because there was no comparable service that operated in Australia's timezone it was something I simply worked with, and being a customer for over 18 years is evidence that this was something I could easily accommodate relative to the services that I was getting. Even then Luxsci still tried to improved their service to be aware that they have international customers by ensuring that timestamps and messages reflected the user's timezone. I noticed that LuxSci ticketing system now makes you aware exactly when the support reqeust will handled relatiove to my timezone, for example for non-urgent requests it usually means around 11pm in my timezone. Review collected by and hosted on G2.com.

24-7 customer service for any issues has been a huge help. Service is responsive, helpful, effective, and professional every time. Review collected by and hosted on G2.com.

Some interfaces aren't user-friendly and require admin support to use. Review collected by and hosted on G2.com.

We have had zero issues with LuxSci for secure email. They are quick to reply to support questions and are a joy to work with. Review collected by and hosted on G2.com.

No problems at all! LuxSci is rock-solid. Review collected by and hosted on G2.com.

The Support team! They are awsome to work with. Review collected by and hosted on G2.com.

Sometimes we have issues that are easy to fix once wee talk to support and find out know how to do it, but the help guide is not very helpful for us to solve it on our own, Review collected by and hosted on G2.com.

I've used LuxSci since 2013 for HIPAA secure web hosting and their service is rock solid. When I need a support ticket, they usually respond within 30 minutes. Review collected by and hosted on G2.com.

I don't have any major complaints. Their control panel is a little dated to use, but it functions just fine for typical web host management. Review collected by and hosted on G2.com.

LuxSci's support team is a lifesaver for our use case. I am a single IT team that has over 100 internal users and 500 external partners. Our external partners leverage LuxSci for secure and safe email correspondence. Without Luxsci's attentive and knowledgeable support team, I would be drowning. Review collected by and hosted on G2.com.

I find some struggles with the ProofPoint integration regarding licensing, although support is always available to help answer and resolve any open issues I have. Review collected by and hosted on G2.com.

I WAS ABLE TO ACCESS HELP AT THE SUPPORT E MAIL. RICK FUENTES CALLED ME WITHIN 5 MINUTES.

HE PATIENTLY WALKED ME THROUGH THE ADD A USER PROCESS, DELETE USERS PROCESS, AND ADD PREMIUM FILTER USERS PROCESS. Review collected by and hosted on G2.com.

NOTHING. YOUR SERVICE AND RICK WERE AMAZING..MY HUSBAND WHO WAS IN MARKETING FOR 30 YEARS HAD SAID, "DON'T CALL THEM NOW, IT'S 4 O'CLOCK AND WE ARE IN A SNOWSTORM...THEY AREN'T GOING TO ANSWER AND GIVE YOU HELP!!! HE LATER TOLD ME HE WAS LISTENING TO THE ENTIRE CALL AND WAS SO IMPRESSED! Review collected by and hosted on G2.com.

LuxSci Email provides us the security, reliability, and flexibility that we need to allow us to focus on our day-to-day company functions without having to worry about our emails being delivered to our clients. The added escrow/secure email platform helps ensure that emails that need the added security are done correctly and are always secure. Review collected by and hosted on G2.com.

There has not been a single dislike with the LuxSci Email setup or process that we have come across. Review collected by and hosted on G2.com.

Lux Scientiae officials have recently sent me an email to remind me about the coming 20th anniversary of LuxSci. It was a surprise for me, everyday email LuxSci services user since the company's foundation in 2002... Almost 20 years with the same email services provider sounds incredible even for myself, who has several alternative mailboxes and even own domain... I understand that my faithfulness to LuxSci is not a coincidence. Twenty years ago Erik Kangas, PhD started this challenging project of building a secure and affordable email services. Since then, project evolved with the updated front end design, security features and versatility of functions. It was originally a multilingual project, aimed to allowing seamless usage of email services by non-English speaking clients, and I happened to be part of it as a translator/localizer of email/webmail interface to one of languages listed. Since then I've been using my LuxSci mailbox and features to effectively contact my translation services clients. My work does not require HIPAA compliance features, which are obviously present with this secure email and webmail services provider. What I needed most was the strong uptime, and agile support. With LuxSci I received them both, hands down. Believe me or not, I experienced no service outage during all these years. I contacted LuxSci support team a couple of times, and I liked their attitude and ability to solve unconventional issues. And today I feel that Lux Scientiae, "Light of Science" in Latin, has become my everyday companion and a part of my life. I can advise these services to anyone who is seeking one stop email with high security features, smooth interface, versatile function, and even HIPAA approved. Thanks for reading and good luck with your new email! Review collected by and hosted on G2.com.

For me, there is nothing to complain about. I'm an everyday user of Lux Scientiae services of Email and Web Security since almost 20 years and still keep LuxSci mailbox as my primary business and personal email. Can't think of anything which does not suit me and my requirements. Review collected by and hosted on G2.com.

We like knowing that our website is secure and protects the privacy of our stakeholders. Review collected by and hosted on G2.com.

Web security can be daunting; sometimes reviewing firewall policies, etc. isn't immediately clear but thankfully, Luxsci has a terrific support team when we need to reach out for help. Review collected by and hosted on G2.com.