I really enjoy working with Luxsci's team. They are very responsive to questions to help me through setup and production items. There have had no unscheduled downtime that I am aware of Review collected by and hosted on G2.com.

The Admin UI to configure items seems to be spread out and takes some time to find items that I think should be co-located. Once you used the system, you will start to remember where things are. Review collected by and hosted on G2.com.

We needed web hosting and email that would keep our PHI secure. We chose LuxSci because they were one of the few web/email hosts we could find that not only offered HIPAA-compliant hosting but specialized in it. Review collected by and hosted on G2.com.

The user interfaces feel dated and clunky, but we didn't choose LuxSci because it looked good...we chose it because it's secure. If that means we can't have access to some of the tools we're used to with other hosts, it's worth it. Review collected by and hosted on G2.com.

We have used LuxSci as our email host/website provider for over 22 years and have always been delighted with them. Most importantly, on the rare occasions we have problems or questions, they answer their support tickets immediately and stick with them until the issue is resolved. LuxSci seriously cares about its customers and understands the importance of keeping our website and email up and running properly. I can't imagine how they could improve their services because they do such a great job already. Thanks, LuxSci, for knowing the value of excellent service! Review collected by and hosted on G2.com.

None that I have identified. In over two decades of non-interrupted service, my company has never looked for an alternative service provider. There has been no need to. Once you use LuxSci, you will be surprised and delighted. Review collected by and hosted on G2.com.

LuxSci helped to get my company to be more HIPAA compliant and fully secure our email component. They have a great team to work with and I will continue to recommend them to others! If there is any question at all that you might have regarding the company or their solution they are extremely responsive and will get back to you with the right answers.Now we can say all of our emails are in accordance with HIPAA regulations. LuxSci is also a cost-efficient and effective solution that is really competitive against any rival vendors. Their support team is second-to-none. Review collected by and hosted on G2.com.

If there was a way to help a bit more with the actual implementation of the solution I wouldn't object, but this is easier said than done. Maybe if LuxSci had an implementation orientation as well instead of just an onboarding orientation, this could be a helpful addition in the process. Then, if any more questions arose from it all, they could have the support team take it from there. I will say the documentation they do have as reference is really solid, and so is the support team, so there is hard to say there is anything to "dislike" about them or their solution. Review collected by and hosted on G2.com.

The feeling of security, knowing that your email is handled by a small company that is HIPPA compliant. Review collected by and hosted on G2.com.

The Luxsci email interface doe not feel not user-friendly. For example, the lack of Outlook or Thunderbird style file folders as well as drop and drag ability on the site feels cumbersome. Review collected by and hosted on G2.com.

Data protection, secured mail, web browser Review collected by and hosted on G2.com.

it would be helpful to have some info graphics on some of the basics as I feel it could save some time using the support feature in that some of those issues are likely to be user error because most small business owners are not educated on the basics of this. Review collected by and hosted on G2.com.

Any form you make will readily be HIPAA compliant, and all form submission emails sent out have the proper encryption. It is easy to add more recipients with options to add them to a database. It is also nice having a PDF template option since many medical clients prefer to print out patient forms. I also like the option to copy an existing form when creating a new one which has helped save time on some projects. Review collected by and hosted on G2.com.

The most challenging aspect of using Luxsci is the user interface feels very dated and can be hard to make edits to existing longer forms. Having more options in the builder to better style forms outside of css would be helpful for any non-developers using the platform. The forms also come with a desktop and mobile version of the form rather than being a responsive form out the gate, and since it's all in an iframe getting the right height on your website will require adjusting. Review collected by and hosted on G2.com.

I appreciate the Luxsci support team. They respond to tickets quickly, are advocates for our project, and take the time to explain their solution to the business sponsors. Review collected by and hosted on G2.com.

Sometimes I do not receive a notification email when a support person responds to my ticket. I am unsure why at this point. It may not be any fault of Luxsci. Review collected by and hosted on G2.com.

The most important service from LuxSci is the layers of security and encryption. We're a small custom builder firm without an IT department. Knowing that LuxSci places the highest priority on security and account defense means we don't have to become experts ourselves. HIPAA compliance probably greatly exceeds our security needs, but knowing that our communications with our clients are treated as if we're trading medical records means that our clients' personal and financial information are protected to the highest regulatory standard. Second most important is the robust administrative tools. Our team is spread across multiple locations, and LuxSci makes it easy to maintain our staff email accounts remotely. Review collected by and hosted on G2.com.

LuxSci is set up to easily administer accounts in large organizations that operate under tight government regulations. That requires a robust administrative portal, so for a small firm like ours, without IT knowledge, the administrative portal can be somewhat daunting. However, LuxSci's large and easily searched documentation library is very helpful for non-IT experts like us to understand how to run the service. And if we can't figure out how to resolve an issue, LuxSci's Support Team is among the best in terms of swiftness in response and thoroughness in resolutions. Review collected by and hosted on G2.com.

I have had good solid service from Luxsc for my SMTP relay needs. Their service has been reliable, predictable and avaliable. Review collected by and hosted on G2.com.

i.There are times when their automation system outpaces my accounting department. The only trouble I have had with Luxsci has been when my internal departments have not followed through on accounts. Review collected by and hosted on G2.com.