Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"been using luxsci for 10+ yrs with no issues, secure, helpful and knowledgeable support team."
5/5
What do you like best about LuxSci?

secure, private service, very configurable, with a helpful support team, very easy to use and set up. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

missing a web app, but iphone mail helps with that Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci
Edit edit

Thanks for being a LuxSci customer! We're glad to hear that our highly flexible and configurable email solutions are serving your business needs. Our mail solution can be also accessed from a web browser on a mobile device if iPhone Mail ever fails you. Thank you again for sharing your feedback with us.

Frank S.
FS
Frank S.
IT Support Specialist
Mid-Market (51-1000 emp.)
"Amazing Customer Service in an Era of Terrible Service"
5/5
What do you like best about LuxSci?

Today when I call almost anywhere for support I am met with roadblocks and call-backs. Whenever I reach out to Luxsic for assistance through their portal they get back right away and provide excellent follow up. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

The only thing I can view as a dislike is the webmail layout. It seems outdated when compared to other services. This matters very little to me as I usually use Outlook. Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci
Edit edit

Hi Frank, thank you for taking the time to leave a review. We take pride in our commitment to customer service, and our support team is always happy to help. Thanks for being a customer and please reach out with any future questions or concerns.

Verified User in Mental Health Care
AM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
"Support was effective and quick"
4.5/5
What do you like best about LuxSci?

LuxSci enables my small business to operate safely and effectively while maintaining my clients privacy. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

Some communications from LuxSci are difficult to understand. Review collected by and hosted on G2.com.

John K.
JK
John K.
President
Small-Business (50 or fewer emp.)
"Have been using Luxsci for many years to reliably handle email and host 3 websites"
5/5
What do you like best about LuxSci?

They do provide secure email handling with the ability to set custom filters and rules for emails. Also, they support my websites including some in the financial sector that have private (hidden) domain registrations.

Always very responsive with technical support questions.

They've handled my websites continuously for around 20+ years now. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

Could never get specialty feature requests implemented. Color coding of special emails is only partially enabled. These however, are custom requests by me. Still I think they could improve Luxsci email labeling for users. Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci
Edit edit

Hi John, thanks for taking the time to leave a review! I'm glad to hear our secure email services are stopping spam and keeping your business safe. Please continue to reach out to our support team with feature requests, our development roadmap is always evolving. Thank you for being a LuxSci customer!

AB
Andrew B.
Clinical Director and Owner
Mental Health Care
Small-Business (50 or fewer emp.)
"Great product, Great Support"
5/5
What do you like best about LuxSci?

* Fantastic Customer Support! *

- Integration with Google Workspace

HIPAA / HITRUST CSF

- End-to-end encryption (E2EE) with optional portal pickup

- Pricepoint for small to mid-sized (under 25) teams Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

It took a bit of effort and tweaking DNS settings to get the deliverability configured to work with Gmail and the other Google Workspace Apps. This was mainly due to changes with Google's updated configurations in 2022 into 2023. Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci
Edit edit

Hi Andrew, thank you for sharing your feedback. LuxSci's encryption technology is extremely flexible to meet the needs of healthcare practitioners of any size. Data security is our first priority, and we are committed to enabling secure patient engagement. Please reach out to our support team if there's anything we can help you with, and thank you again for being a customer!

Verified User in Mental Health Care
AM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
"Does its job and I don't even know it's there."
5/5
What do you like best about LuxSci?

It encrypts my email with zero extra steps! Encryption is a necessary feature for me, but nobody wants to mess with extra accounts and passwords. The no-added-step encryption is great. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

it was a little complicated getting things set up initially (but most of that didn't have to be done by me anyway). Once I got the hang of administrating it it's been pretty user-friendly. Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci
Edit edit

Hello! Thank you for the review. LuxSci's always-on encryption was designed to help businesses with compliance needs protect sensitive data and reduce the risks of human errors. Please don't hesitate to reach out to our support team with any additional questions about account administration- they will be happy to help!

TN
Trey N.
Small-Business (50 or fewer emp.)
"Perplexing Issues With Outlook Setup"
4.5/5
What do you like best about LuxSci?

The interface is fairly intuitive, but I think the customer service and technical support is the best thing about using LuxSci and Web security. Top notch! Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

I think the Microsoft Outlook data syncing issues can be a bit of a bear, but I think it's Microsoft's issues that cause the grief. Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci
Edit edit

Hi Trey, thank you for leaving a review! Securing Microsoft Outlook to comply with HIPAA regulations is an essential task, and LuxSci is happy to help. Please reach out to our support team with any questions or concerns. Thanks again!

Verified User in Medical Practice
AM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Manager"
5/5
What do you like best about LuxSci?

HIPAA compliant, Ease of Use, Good Customer Support Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

Sometimes cannot open up certain attachments Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci
Edit edit

Thank you for sharing your feedback! We appreciate your support and thank you for being a customer.

Valarie L H.
VH
Valarie L H.
Founder and CEO, Also acting Clinical Director
Small-Business (50 or fewer emp.)
"Affordable Email Security with Great Support"
4.5/5
What do you like best about LuxSci?

I appreciate the affordability. As a business owner, it seems every software company charges more and more per user to the point that it becomes really difficult to offer anything additional, such as encrypted email. While it is not required by HIPAA, it was important to me, as a group practice owner specializing in the treatment of trauma, to offer that added layer of protection. It was really refreshing to find an affordable way to bring this added protection to our clients and employees! They recently raised the price point, but it wasn't unreasonable. If it had been, I may not have stayed. I also appreciate the support team. Peter recently had to help me update some things and didn't mind taking the time to help my learning curve as well. Lastly, adding new users takes a few min. Very easy once you get the hang of it. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

It takes time to learn about "the big picture" so anyone using it needs to know this because time is money. I think having some user-friendly videos that can be shown to employees on how to encrypt would be a nice feature. Also, it would be helpful to have some info graphics on some of the basics as I feel it could save some time using the support feature in that some of those issues are likely to be user error because most small business owners are not educated on the basics of this. Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci
Edit edit

Valerie, thank you for leaving a review! We are so happy to hear that your clients are finding value in our solution. We take our compliance responsibilities extremely seriously and are proud to be your trusted partner for email encryption. Thanks again!

KD
Kibibi D.
Software Engineer
Small-Business (50 or fewer emp.)
"SAAS that is easy to use"
4/5
What do you like best about LuxSci?

The fact that it was HIPPA compliant was a big plus to streamlining our communication workflow.

The software is very user-friendly.

You are able to customize the display as well. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

It is only available on the web. You have to use the service on a browser like chrome or safari. It would be beneficial if there was a mobile application. Viewing the service on a mobile device is a little hard. Review collected by and hosted on G2.com.

Response from Kacie Ward of LuxSci
Edit edit

Hi Kibibi, thank you for taking the time to leave a review! We are happy to hear LuxSci's secure solutions are supporting your email workflows and enabling your business success. Thanks for the feedback on the mobile version- I will pass that information on to our development team for consideration. Thank you for being a LuxSci customer!