HIPAA compliance, ease of use, excellent customer support Review collected by and hosted on G2.com.

Expense, increased costs, lack of complete integration with phone Review collected by and hosted on G2.com.

The process of setting up an email account is quite easy. It can be done online or you can speak to one of their extremely knowledgeable support staff. Emails work just like any other platform, however, you now are protected. Review collected by and hosted on G2.com.

Not much to dislike. Their service is consistent. I am very pleased with LuxSci. Review collected by and hosted on G2.com.

I like having the level of email security that LuxSci provides. And they are good at providing customer service that is prompt and addresses the questions I have with solutions and clear explanations. Review collected by and hosted on G2.com.

The interface is not as user friendly as some other email services. Review collected by and hosted on G2.com.

Organization of administrator interface. Review collected by and hosted on G2.com.

Repetitive Proofpoint Essentials - Quarantine Digest Review collected by and hosted on G2.com.

I highly recommend it for the HIPAA compliant email service they offer. We are a small company so we we´re worried about not being attended when needed, but so far we have a very good customer service. Once you are in it it´s very ease of use, at the beggining we feelt overwhelmed but after 1 or 2 days we got use to it. We use it daily and we also like that each day we receive a report of potential spam emails, which allow us to block any email we don´t want or need. The training was very simple so I´ll say it was implemented really well. The software has an excellent ease of integration with other third-party services as you´re able to unecrypt any email you want to send. Review collected by and hosted on G2.com.

It doesn´t has an application or any way to communicate within the people of the same company (like a Zoom, Teams or any other platform). Review collected by and hosted on G2.com.

Technical support is prompt and professional. Review collected by and hosted on G2.com.

The service itself feels dated. Webmail app is painfully slow. Review collected by and hosted on G2.com.

We use and rely upon secure email greatly. So, when we run into rare problems with LuxSci, it is greatly appreciated the short time to resolution. The Customer Support team is tenacious in solving problems in the shortest time possible. Review collected by and hosted on G2.com.

This is more our issue, but when it comes time to SSL Renewal it is a bit confusing for us non technical types. If LuxSci could have the renewal a little less technical and a bit more moron proof, it would be greatly apprciated. Review collected by and hosted on G2.com.

I have been using LuxSci for my business for the last 10 years now. Luxsci has been a great partner and provided excellent service to us. After 10 years I experienced my first outage ever, and it was completely my fault for messing up some settings. I submitted an emergency ticket after hours; within 30 minutes I had a tech on the phone with me troubleshooting and we got it back up in less than an hour. Review collected by and hosted on G2.com.

My business uses Outlook mail client; however, if you were to use the web client that LuxSci offers it is not very aesthetically pleasing or modern. The cost is affordable given the quality of service and features; however, it is relatively expensive compared to using whatever email service comes with your basic web hosting. Review collected by and hosted on G2.com.

As a customer of LuxSci for more than 19 years, I appreciate their excellent customer service. When submitting a question, even if I rate it as "not an emergency", I receive a response almost immediately. I also appreciate the ability to speak to the customer service specialist personally when I need to, without having to read through all sorts of online information. This saves me time and enables me to work more efficiently. I always get clear and patient explanations and guidance. Review collected by and hosted on G2.com.

I have been a Lux Sci customer for over 19 years. I cannot think of any downside to this wonderful service. Review collected by and hosted on G2.com.

Best is the security and reassurance that emails and other forms are HIPAA compliant. Review collected by and hosted on G2.com.

There is no phone number to call anyone. Have to write a support ticket for help, although they do respond quickly. Review collected by and hosted on G2.com.