--- title: LuxSci Reviews meta\_title: 'LuxSci Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 83 reviews by the users' company size, role or industry to find out how LuxSci works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 83 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### LuxSci Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **responsive customer support** of LuxSci, always updating needs promptly and efficiently. [(21 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333127&qs=pros-and-cons#reviews) Users appreciate the **high level of security** provided by LuxSci, ensuring safe and encrypted communications. [(12 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332963&qs=pros-and-cons#reviews) Users admire the **ease of use** in LuxSci, benefiting from a secure and intuitive setup experience. [(11 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333911&qs=pros-and-cons#reviews) Users appreciate the **robust HIPAA compliance** of LuxSci, ensuring secure and confidential email communication for their businesses. [(10 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332947&qs=pros-and-cons#reviews) Users value the **reliability** of LuxSci, consistently providing secure and compliant email services with excellent support. [(8 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333062&qs=pros-and-cons#reviews) Users face **email filtering and integration issues** with LuxSci, leading to missed messages and setup difficulties. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333431&qs=pros-and-cons#reviews) Users find LuxSci's interface **not user-friendly** , facing challenges in administration without IT expertise. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333963&qs=pros-and-cons#reviews) Users find the **interface lacking user-friendliness** , often preferring more modern email service layouts. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=2094604&qs=pros-and-cons#reviews) Users note the **limited features** of LuxSci, particularly lacking communication tools and web app functionality. [(4 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333453&qs=pros-and-cons#reviews) Users experience **missing features** in LuxSci, affecting email filtering, integration, and custom requests implementation. [(4 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333205&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LuxSci ##### 1. Customer Support Users commend the **responsive customer support** of LuxSci, always updating needs promptly and efficiently. [ See 21 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333127&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent service for over 25 years." What do you like about LuxSci? Since 1999 they have provided incredible uptime for my sites, and response time for questions or service is always fast. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great E-Mail and Website System" What do you like about LuxSci? This program is very user-friendly and still has all of the whistles and bells if you need to do a more complex e-mail that may require tagging, track ##### 2. Security Users appreciate the **high level of security** provided by LuxSci, ensuring safe and encrypted communications. [ See 12 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332963&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Secure email with prompt customer service" What do you like about LuxSci? I like having the level of email security that LuxSci provides. And they are good at providing customer service that is prompt and addresses the quest VH VICTORIA H. Small-Business (50 or fewer emp.) 4.5/5 "Great Email Service for HIPAA compliance and medical field" What do you like about LuxSci? I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great ##### 3. Ease of Use Users admire the **ease of use** in LuxSci, benefiting from a secure and intuitive setup experience. [ See 11 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333911&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great E-Mail and Website System" What do you like about LuxSci? This program is very user-friendly and still has all of the whistles and bells if you need to do a more complex e-mail that may require tagging, track ![June H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "June H.") JH June H. Small-Business (50 or fewer emp.) 3.0/5 "Confidence with the HIPAA compliance, but expensive." What do you like about LuxSci? HIPAA compliance, ease of use, excellent customer support ##### 4. HIPAA Compliance Users appreciate the **robust HIPAA compliance** of LuxSci, ensuring secure and confidential email communication for their businesses. [ See 10 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332947&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "LuxSci Review" What do you like about LuxSci? Another benefit of LuxSci for business use is that it integrates with platforms like Microsoft 365 and Google Workspace, allowing organizations to add ![June H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "June H.") JH June H. Small-Business (50 or fewer emp.) 3.0/5 "Confidence with the HIPAA compliance, but expensive." What do you like about LuxSci? HIPAA compliance, ease of use, excellent customer support ##### 5. Reliability Users value the **reliability** of LuxSci, consistently providing secure and compliant email services with excellent support. [ See 8 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333062&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent service for over 25 years." What do you like about LuxSci? Since 1999 they have provided incredible uptime for my sites, and response time for questions or service is always fast. VH VICTORIA H. Small-Business (50 or fewer emp.) 4.5/5 "Great Email Service for HIPAA compliance and medical field" What do you like about LuxSci? I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great ### 5 Cons or Disadvantages of LuxSci ##### 1. Email Issues Users face **email filtering and integration issues** with LuxSci, leading to missed messages and setup difficulties. [ See 5 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333431&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "LuxSci Review" What do you dislike about LuxSci? One area where LuxSci could improve is its user interface and overall user experience. Compared with more modern email platforms, the design can feel KM Katelyn M. Small-Business (50 or fewer emp.) 5.0/5 "LuxSci is a very effective email management and security software." What do you dislike about LuxSci? LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxS ##### 2. Not User-Friendly Users find LuxSci's interface **not user-friendly** , facing challenges in administration without IT expertise. [ See 5 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333963&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Secure email with prompt customer service" What do you dislike about LuxSci? The interface is not as user friendly as some other email services. JW Jim W. Small-Business (50 or fewer emp.) 5.0/5 "Resolution to SSL sign on problem" What do you dislike about LuxSci? This is more our issue, but when it comes time to SSL Renewal it is a bit confusing for us non technical types. If LuxSci could have the renewal a lit ##### 3. UX Improvement Users find the **interface lacking user-friendliness** , often preferring more modern email service layouts. [ See 5 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=2094604&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Secure email with prompt customer service" What do you dislike about LuxSci? The interface is not as user friendly as some other email services. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.0/5 "Good support, service is somewhat dated." What do you dislike about LuxSci? The service itself feels dated. Webmail app is painfully slow. ##### 4. Limited Features Users note the **limited features** of LuxSci, particularly lacking communication tools and web app functionality. [ See 4 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333453&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "LuxSci Review" What do you dislike about LuxSci? One area where LuxSci could improve is its user interface and overall user experience. Compared with more modern email platforms, the design can feel HG Helena G. Small-Business (50 or fewer emp.) 5.0/5 "Most secure and HIPAA compliant email platform" What do you dislike about LuxSci? It doesn´t has an application or any way to communicate within the people of the same company (like a Zoom, Teams or any other platform). ##### 5. Missing Features Users experience **missing features** in LuxSci, affecting email filtering, integration, and custom requests implementation. [ See 4 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333205&qs=pros-and-cons#reviews) See Related User Reviews KM Katelyn M. Small-Business (50 or fewer emp.) 5.0/5 "LuxSci is a very effective email management and security software." What do you dislike about LuxSci? LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxS ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "been using luxsci for 10+ yrs with no issues, secure, helpful and knowledgeable support team." What do you dislike about LuxSci? missing a web app, but iphone mail helps with that ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 8/12/2021 "One of our best decisions in business!" 5/5 What do you like best about LuxSci? The forms, the ease of the portal, and the customer service Review collected by and hosted on G2.com. What do you dislike about LuxSci? Nothing! We have been happy with all of it Review collected by and hosted on G2.com. Recommendations to others considering LuxSci: User-friendly system for HIPAA needs! Highly recommend this product! Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? We use the forms and the HIPAA-compliant email. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 5/21/2021 "Best decision" 5/5 What do you like best about LuxSci? Prompt attention to inquiries Professional demeanor Expert knowledge Review collected by and hosted on G2.com. What do you dislike about LuxSci? Can't think of anything I enjoy everything about LuxSci Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? HIPPA safe communication Keeping our patient communication safe unlike any other company Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Textiles](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Textiles") AT Verified User in Textiles Mid-Market (51-1000 emp.) 5/21/2021 "Great service and support" 5/5 What do you like best about LuxSci? Quick response and possibility to develop custom scripts. Review collected by and hosted on G2.com. What do you dislike about LuxSci? Nothing so far. Service is just what we need. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? Custom email scripts to assess our specific needs. Review collected by and hosted on G2.com. 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