--- title: LuxSci Reviews meta\_title: 'LuxSci Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 83 reviews by the users' company size, role or industry to find out how LuxSci works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 83 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### LuxSci Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **responsive customer support** of LuxSci, always updating needs promptly and efficiently. [(21 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333127&qs=pros-and-cons#reviews) Users appreciate the **high level of security** provided by LuxSci, ensuring safe and encrypted communications. [(12 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332963&qs=pros-and-cons#reviews) Users admire the **ease of use** in LuxSci, benefiting from a secure and intuitive setup experience. [(11 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333911&qs=pros-and-cons#reviews) Users appreciate the **robust HIPAA compliance** of LuxSci, ensuring secure and confidential email communication for their businesses. [(10 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332947&qs=pros-and-cons#reviews) Users value the **reliability** of LuxSci, consistently providing secure and compliant email services with excellent support. [(8 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333062&qs=pros-and-cons#reviews) Users face **email filtering and integration issues** with LuxSci, leading to missed messages and setup difficulties. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333431&qs=pros-and-cons#reviews) Users find LuxSci's interface **not user-friendly** , facing challenges in administration without IT expertise. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333963&qs=pros-and-cons#reviews) Users find the **interface lacking user-friendliness** , often preferring more modern email service layouts. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=2094604&qs=pros-and-cons#reviews) Users note the **limited features** of LuxSci, particularly lacking communication tools and web app functionality. [(4 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333453&qs=pros-and-cons#reviews) Users experience **missing features** in LuxSci, affecting email filtering, integration, and custom requests implementation. [(4 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333205&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LuxSci ##### 1. Customer Support Users commend the **responsive customer support** of LuxSci, always updating needs promptly and efficiently. [ See 21 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333127&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent service for over 25 years." What do you like about LuxSci? Since 1999 they have provided incredible uptime for my sites, and response time for questions or service is always fast. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great E-Mail and Website System" What do you like about LuxSci? This program is very user-friendly and still has all of the whistles and bells if you need to do a more complex e-mail that may require tagging, track ##### 2. Security Users appreciate the **high level of security** provided by LuxSci, ensuring safe and encrypted communications. [ See 12 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332963&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Secure email with prompt customer service" What do you like about LuxSci? I like having the level of email security that LuxSci provides. And they are good at providing customer service that is prompt and addresses the quest VH VICTORIA H. Small-Business (50 or fewer emp.) 4.5/5 "Great Email Service for HIPAA compliance and medical field" What do you like about LuxSci? I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great ##### 3. Ease of Use Users admire the **ease of use** in LuxSci, benefiting from a secure and intuitive setup experience. [ See 11 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333911&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great E-Mail and Website System" What do you like about LuxSci? This program is very user-friendly and still has all of the whistles and bells if you need to do a more complex e-mail that may require tagging, track ![June H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "June H.") JH June H. Small-Business (50 or fewer emp.) 3.0/5 "Confidence with the HIPAA compliance, but expensive." What do you like about LuxSci? HIPAA compliance, ease of use, excellent customer support ##### 4. HIPAA Compliance Users appreciate the **robust HIPAA compliance** of LuxSci, ensuring secure and confidential email communication for their businesses. [ See 10 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332947&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "LuxSci Review" What do you like about LuxSci? Another benefit of LuxSci for business use is that it integrates with platforms like Microsoft 365 and Google Workspace, allowing organizations to add ![June H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "June H.") JH June H. Small-Business (50 or fewer emp.) 3.0/5 "Confidence with the HIPAA compliance, but expensive." What do you like about LuxSci? HIPAA compliance, ease of use, excellent customer support ##### 5. Reliability Users value the **reliability** of LuxSci, consistently providing secure and compliant email services with excellent support. [ See 8 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333062&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent service for over 25 years." What do you like about LuxSci? Since 1999 they have provided incredible uptime for my sites, and response time for questions or service is always fast. VH VICTORIA H. Small-Business (50 or fewer emp.) 4.5/5 "Great Email Service for HIPAA compliance and medical field" What do you like about LuxSci? I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great ### 5 Cons or Disadvantages of LuxSci ##### 1. Email Issues Users face **email filtering and integration issues** with LuxSci, leading to missed messages and setup difficulties. [ See 5 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333431&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "LuxSci Review" What do you dislike about LuxSci? One area where LuxSci could improve is its user interface and overall user experience. Compared with more modern email platforms, the design can feel KM Katelyn M. Small-Business (50 or fewer emp.) 5.0/5 "LuxSci is a very effective email management and security software." What do you dislike about LuxSci? LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxS ##### 2. Not User-Friendly Users find LuxSci's interface **not user-friendly** , facing challenges in administration without IT expertise. [ See 5 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333963&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Secure email with prompt customer service" What do you dislike about LuxSci? The interface is not as user friendly as some other email services. JW Jim W. Small-Business (50 or fewer emp.) 5.0/5 "Resolution to SSL sign on problem" What do you dislike about LuxSci? This is more our issue, but when it comes time to SSL Renewal it is a bit confusing for us non technical types. If LuxSci could have the renewal a lit ##### 3. UX Improvement Users find the **interface lacking user-friendliness** , often preferring more modern email service layouts. [ See 5 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=2094604&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Secure email with prompt customer service" What do you dislike about LuxSci? The interface is not as user friendly as some other email services. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.0/5 "Good support, service is somewhat dated." What do you dislike about LuxSci? The service itself feels dated. Webmail app is painfully slow. ##### 4. Limited Features Users note the **limited features** of LuxSci, particularly lacking communication tools and web app functionality. [ See 4 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333453&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "LuxSci Review" What do you dislike about LuxSci? One area where LuxSci could improve is its user interface and overall user experience. Compared with more modern email platforms, the design can feel HG Helena G. Small-Business (50 or fewer emp.) 5.0/5 "Most secure and HIPAA compliant email platform" What do you dislike about LuxSci? It doesn´t has an application or any way to communicate within the people of the same company (like a Zoom, Teams or any other platform). ##### 5. Missing Features Users experience **missing features** in LuxSci, affecting email filtering, integration, and custom requests implementation. [ See 4 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333205&qs=pros-and-cons#reviews) See Related User Reviews KM Katelyn M. Small-Business (50 or fewer emp.) 5.0/5 "LuxSci is a very effective email management and security software." What do you dislike about LuxSci? LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxS ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "been using luxsci for 10+ yrs with no issues, secure, helpful and knowledgeable support team." What do you dislike about LuxSci? missing a web app, but iphone mail helps with that ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 6/1/2021 "Reliable and Easy to Use HIPAA Compliant Online Forms" 4/5 What do you like best about LuxSci? Easy to use a webhook to sync up with existing online website forms. Multiple delivery formats (pdf, csv, html etc) Review collected by and hosted on G2.com. What do you dislike about LuxSci? Native form builder lacks conditional logic, but that can be addressed by using your own form builder and a webhook to post the content to the secure form. Review collected by and hosted on G2.com. Recommendations to others considering LuxSci: If you need to send or receive personal health information electronically, LuxSci is a great solution. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? Luxsci enables us to provide HIPAA compliant website forms for medical clients that are securely stored and transmitted. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 7/8/2021 "Excellent secure email service, dependable, very reasonable price." 5/5 What do you like best about LuxSci? I own and run a small online business and needed a secure mailing system. I'm not very technical, so finding a good email service was intimidating. Our programmer suggested using Luxsci. I registered and set the service up (easy), and we've been using Luxsci email service for about eight years and never had any problems. The administrator is clean and easy to get around. It is reasonably priced and dependable. We are happy customers. Review collected by and hosted on G2.com. What do you dislike about LuxSci? No dislikes, it provided the service that we needed. Review collected by and hosted on G2.com. Recommendations to others considering LuxSci: Register and use, the admin is clean, it is easy to use and does the job. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? Security Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller CS Christophe S. Head of Information Systems & Chief Information Security Officer Small-Business (50 or fewer emp.) 5/29/2021 "Excellent, reliable, secure service with first level support" 5/5 What do you like best about LuxSci? High level of security, reliability and outstanding support Review collected by and hosted on G2.com. What do you dislike about LuxSci? nn interface that could be a bit more modern Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? I have been using Luxsci's services for many years. I was looking for an ultra secure professional solution with encrypted communications and excellent support to share documents, email, calendar ... The result was up to my expectations and I must say that the reactivity of the support (sometimes less than 5 minutes!) has always been a great help and an excellent technical level Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Carlos E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos E.") CE Carlos E. Founder & CEO Small-Business (50 or fewer emp.) 5/25/2021 "Best in Class Secure Products" 5/5 What do you like best about LuxSci? The service and support are by far the best in the industry. US-based 24/7 support is key to providing a great experience. Review collected by and hosted on G2.com. What do you dislike about LuxSci? The setup process can be a bit complicated, but they are here to help. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? Secure email and peace of mind. Control panel. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 8/3/2021 "Very pleased with their service and support." 5/5 What do you like best about LuxSci? How efficient they are at resolving your issues. Accommodating and knowledgeable support staff. Review collected by and hosted on G2.com. What do you dislike about LuxSci? I can't think of anything that I dislike about LUXSCI. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? I don't have to worry about training my staff or finding knowledgeable employees to provide the same knowledge and service LUXSCI staff does. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 5/20/2021 "The only leader in HIPAA-compliant IT" 5/5 What do you like best about LuxSci? They have complete and detailed knowledge of HIPAA regulations as they apply to email and have developed by far the most web-secure services while making everything user-friendly. Review collected by and hosted on G2.com. What do you dislike about LuxSci? There is no online scheduler for clients. Review collected by and hosted on G2.com. Recommendations to others considering LuxSci: Many companies falsely claim that their services are HIPAA compliant and even offer a Business Associates Agreement. With Luxsci, your email and online presence are entirely compliant. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? We ensure email HIPAA compliance, privacy, and security, and provision of servers with the highest level of protection from intruders Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 5/24/2021 "Great customer services and tech support; excellent product." 5/5 What do you like best about LuxSci? Luxsci has been terrific the past several years. They are always easy to work with and help us find solutions when needed. We plan to use them for many more years. Review collected by and hosted on G2.com. What do you dislike about LuxSci? Sometimes it's not super-straightforward what steps are necessary for renewing security certificates, but their customer service team is always willing to help! Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? Luxsci has kept keep our website secure and up-to-date as a hosting provider. We require SSL security on our site. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-4759918/official_response/edit) Thank you for updating your review! We are happy to hear you are satisfied with our services and look forward to assisting you in the future. 5/24/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Small-Business (50 or fewer emp.) 8/31/2021 "Two Decades of Excellent Service" 5/5 What do you like best about LuxSci? Top-Level Security, ease of use, and exemplary customer service. Review collected by and hosted on G2.com. What do you dislike about LuxSci? When I buy a new computer and have to set up my account again. NOT because of LuxSci, but because I can't remember anything anymore and have to relearn how! Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? Having a robust and dependable service across platforms. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-4977740/official_response/edit) Hello, thank you for updating your review! We are glad to hear you LuxSci's security and support are still meeting your needs after 20 years. Thank you for being a customer! 8/31/2022 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Enterprise (\> 1000 emp.) 6/29/2021 "Professional, friendly and prompt" 4.5/5 What do you like best about LuxSci? Constant support. Ability to resolve issues in a timely fashion. Secure. Review collected by and hosted on G2.com. What do you dislike about LuxSci? Too many screens to do admin work seems cluttered but necessary Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? We needed a secure email system. LuxSci meets our security and compliance standards. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 5/26/2021 "Service is 2nd to none." 5/5 What do you like best about LuxSci? If I have a issue with a customers account no what time it is I can count on these guys to get right on it. Review collected by and hosted on G2.com. What do you dislike about LuxSci? nothing that provide the service that is needed Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? to have access to my email accounts at anytime and anywhere Review collected by and hosted on G2.com. 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