--- title: LuxSci Reviews meta\_title: 'LuxSci Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 83 reviews by the users' company size, role or industry to find out how LuxSci works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 83 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### LuxSci Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **responsive customer support** of LuxSci, always updating needs promptly and efficiently. [(21 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333127&qs=pros-and-cons#reviews) Users appreciate the **high level of security** provided by LuxSci, ensuring safe and encrypted communications. [(12 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332963&qs=pros-and-cons#reviews) Users admire the **ease of use** in LuxSci, benefiting from a secure and intuitive setup experience. [(11 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333911&qs=pros-and-cons#reviews) Users appreciate the **robust HIPAA compliance** of LuxSci, ensuring secure and confidential email communication for their businesses. [(10 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332947&qs=pros-and-cons#reviews) Users value the **reliability** of LuxSci, consistently providing secure and compliant email services with excellent support. [(8 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333062&qs=pros-and-cons#reviews) Users face **email filtering and integration issues** with LuxSci, leading to missed messages and setup difficulties. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333431&qs=pros-and-cons#reviews) Users find LuxSci's interface **not user-friendly** , facing challenges in administration without IT expertise. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333963&qs=pros-and-cons#reviews) Users find the **interface lacking user-friendliness** , often preferring more modern email service layouts. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=2094604&qs=pros-and-cons#reviews) Users note the **limited features** of LuxSci, particularly lacking communication tools and web app functionality. [(4 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333453&qs=pros-and-cons#reviews) Users experience **missing features** in LuxSci, affecting email filtering, integration, and custom requests implementation. [(4 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333205&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LuxSci ##### 1. Customer Support Users commend the **responsive customer support** of LuxSci, always updating needs promptly and efficiently. [ See 21 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333127&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent service for over 25 years." What do you like about LuxSci? Since 1999 they have provided incredible uptime for my sites, and response time for questions or service is always fast. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great E-Mail and Website System" What do you like about LuxSci? This program is very user-friendly and still has all of the whistles and bells if you need to do a more complex e-mail that may require tagging, track ##### 2. Security Users appreciate the **high level of security** provided by LuxSci, ensuring safe and encrypted communications. [ See 12 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332963&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Secure email with prompt customer service" What do you like about LuxSci? I like having the level of email security that LuxSci provides. And they are good at providing customer service that is prompt and addresses the quest VH VICTORIA H. Small-Business (50 or fewer emp.) 4.5/5 "Great Email Service for HIPAA compliance and medical field" What do you like about LuxSci? I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great ##### 3. Ease of Use Users admire the **ease of use** in LuxSci, benefiting from a secure and intuitive setup experience. [ See 11 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333911&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great E-Mail and Website System" What do you like about LuxSci? This program is very user-friendly and still has all of the whistles and bells if you need to do a more complex e-mail that may require tagging, track ![June H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "June H.") JH June H. Small-Business (50 or fewer emp.) 3.0/5 "Confidence with the HIPAA compliance, but expensive." What do you like about LuxSci? HIPAA compliance, ease of use, excellent customer support ##### 4. HIPAA Compliance Users appreciate the **robust HIPAA compliance** of LuxSci, ensuring secure and confidential email communication for their businesses. [ See 10 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332947&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "LuxSci Review" What do you like about LuxSci? Another benefit of LuxSci for business use is that it integrates with platforms like Microsoft 365 and Google Workspace, allowing organizations to add ![June H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "June H.") JH June H. Small-Business (50 or fewer emp.) 3.0/5 "Confidence with the HIPAA compliance, but expensive." What do you like about LuxSci? HIPAA compliance, ease of use, excellent customer support ##### 5. Reliability Users value the **reliability** of LuxSci, consistently providing secure and compliant email services with excellent support. [ See 8 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333062&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent service for over 25 years." What do you like about LuxSci? Since 1999 they have provided incredible uptime for my sites, and response time for questions or service is always fast. VH VICTORIA H. Small-Business (50 or fewer emp.) 4.5/5 "Great Email Service for HIPAA compliance and medical field" What do you like about LuxSci? I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great ### 5 Cons or Disadvantages of LuxSci ##### 1. Email Issues Users face **email filtering and integration issues** with LuxSci, leading to missed messages and setup difficulties. [ See 5 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333431&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "LuxSci Review" What do you dislike about LuxSci? One area where LuxSci could improve is its user interface and overall user experience. Compared with more modern email platforms, the design can feel KM Katelyn M. Small-Business (50 or fewer emp.) 5.0/5 "LuxSci is a very effective email management and security software." What do you dislike about LuxSci? LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxS ##### 2. Not User-Friendly Users find LuxSci's interface **not user-friendly** , facing challenges in administration without IT expertise. [ See 5 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333963&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Secure email with prompt customer service" What do you dislike about LuxSci? The interface is not as user friendly as some other email services. JW Jim W. Small-Business (50 or fewer emp.) 5.0/5 "Resolution to SSL sign on problem" What do you dislike about LuxSci? This is more our issue, but when it comes time to SSL Renewal it is a bit confusing for us non technical types. If LuxSci could have the renewal a lit ##### 3. UX Improvement Users find the **interface lacking user-friendliness** , often preferring more modern email service layouts. [ See 5 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=2094604&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Secure email with prompt customer service" What do you dislike about LuxSci? The interface is not as user friendly as some other email services. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.0/5 "Good support, service is somewhat dated." What do you dislike about LuxSci? The service itself feels dated. Webmail app is painfully slow. ##### 4. Limited Features Users note the **limited features** of LuxSci, particularly lacking communication tools and web app functionality. [ See 4 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333453&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "LuxSci Review" What do you dislike about LuxSci? One area where LuxSci could improve is its user interface and overall user experience. Compared with more modern email platforms, the design can feel HG Helena G. Small-Business (50 or fewer emp.) 5.0/5 "Most secure and HIPAA compliant email platform" What do you dislike about LuxSci? It doesn´t has an application or any way to communicate within the people of the same company (like a Zoom, Teams or any other platform). ##### 5. Missing Features Users experience **missing features** in LuxSci, affecting email filtering, integration, and custom requests implementation. [ See 4 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333205&qs=pros-and-cons#reviews) See Related User Reviews KM Katelyn M. Small-Business (50 or fewer emp.) 5.0/5 "LuxSci is a very effective email management and security software." What do you dislike about LuxSci? LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxS ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "been using luxsci for 10+ yrs with no issues, secure, helpful and knowledgeable support team." What do you dislike about LuxSci? missing a web app, but iphone mail helps with that ZB Zikrun B. Secretary Small-Business (50 or fewer emp.) 6/17/2021 "Service provider with demonstrated continuous committment to security" 5/5 What do you like best about LuxSci? I originally chose LuxSci due to its focus on security, but over time I now say that LuxSci's support is easily the best thing I like about them. Over the years, I have submitted many service requests via their trouble ticket system. I have looked through all the historical support tickets that I have submitted, and the types of requests I submitted were varied. Examples include: resolving issues with user's email clients, requests to restore folders, help with diagnosing errors on recipient (not LuxSci) email servers, fixing bugs in webmail user interface, feature requests, help with configuration of new features. All requests were addressed promptly and all via their ticketing system. All service providers would have some sort of support ticketing system. However, the level of confidence one has that their support request would be handled promptly and be resolved in a timely manner is the key factor. The experience I have had with LuxSci using the support ticketing service gives me absolute confidence that I will get all issues and requests for service examined and addressed via that system. There was only one occasion where I had an urgent issue that needed to be addressed immediately and I needed to talk to a person directly. With LuxSci I was also able to do that. When considering alternative cloud service providers, I knew I would not get the same level of support that I experienced. To get anything comparable, I would have to pay much more to a systems integrator. Review collected by and hosted on G2.com. What do you dislike about LuxSci? I have nothing of any great significance that I dislike about LuxSci. The fact that I have been a customer of 18 years (since 2003) is a testament to that statement. The only thing I had to adapt is to consider timezones. I operate in Australia, while LuxSci primarily operates in the United States. This means when submitting support requests via their ticketing system, I need to consider their primary coverage hours to determine when I would expect a response. Due to the timezone differences, this might sometimes mean the next day for me. This simply required me to consider the timezone differences when expecting a response to any support requests. Because there was no comparable service that operated in Australia's timezone it was something I simply worked with, and being a customer for over 18 years is evidence that this was something I could easily accommodate relative to the services that I was getting. Even then Luxsci still tried to improved their service to be aware that they have international customers by ensuring that timestamps and messages reflected the user's timezone. I noticed that LuxSci ticketing system now makes you aware exactly when the support reqeust will handled relatiove to my timezone, for example for non-urgent requests it usually means around 11pm in my timezone. Review collected by and hosted on G2.com. Recommendations to others considering LuxSci: If you value the security of your service, then LuxSci is an organization that must be considered. Security is not a point in time feature but a continuous program to improve capabilities and to adapt to a changing threat landscape. I can confidently assert that LuxSci takes security seriously as I have been a customer for 18 years since 2003. In 2003 security was one of the primary reasons I chose them back then and is still one of the primary reasons I continue to be a customer. Other providers can claim they treat security seriously, but I have the history with LuxSci that proves that they genuinely understand it is a continuous and ongoing program, not a point in time feature. The other consideration is support. With LuxSci I have always been able to get the necessary support through their trouble ticketing system. If you submit a support request via that system, you can be confident it will be responded to quickly and resolved in a timely manner. Over the 18 years, I have only had one occasion where I had a time-critical urgent issue and felt I need to call to talk to somebody. With LuxSci I was able to do that. You will be hard-pressed to find a cloud service provider that can provide that same level of support. Lastly, LuxSci also has a track record of continually enhancing and improving its service. Again, it is a reason why I still remain a customer after 18 years. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? LuxSci provided an Email service that can be customized almost to the same degree as operating an on-premise email server infrastructure. I used their powerful custom email filtering and redirection capabilities with regex based rules. Demonstrated commitment to the security of the service and recognizes such a commitment is not static. LuxSci has continually improved security features over the 14 years I have used them. Originally its was as simple as using SSL to access webmail when no others at the time were doing so at the time. Implementing secure IMAP and secure SMTP when no others were providing that at the time. Protecting the reputation of their email servers by separating bulk email services. Use of two-factor authentication for administrator access. Ability to implement firewall rules on the service. Support for DKIM (Domain Keys Identified Mail) authentication. Being able to be a global administrator for other LuxSci customer domains from a single administrator login. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-4802664/official_response/edit) Hi Zikrun, thank you so much for your thorough review! We appreciate you taking the time to let others know about our email services. Please continue to reach out to support with any questions or recommendations for improvements. We are always open to feedback. Thanks again! 12/17/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 8/20/2022 "LuxSci has excellent security and customer service" 4.5/5 What do you like best about LuxSci? 24-7 customer service for any issues has been a huge help. Service is responsive, helpful, effective, and professional every time. Review collected by and hosted on G2.com. What do you dislike about LuxSci? Some interfaces aren't user-friendly and require admin support to use. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? Lux-Sci provides best-in-class HIPAA-compliant email, forms, and web hosting for my website clients. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-7012570/official_response/edit) Thanks for the review! Our best-in-class support time is always happy to answer questions and help troubleshoot issues. We appreciate the feedback on the UI- please feel free to share specifics with the support team. We are planning updates and customer feedback is very important to us. Thanks again for being a LuxSci customer! 2/21/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") IM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 7/11/2022 "LuxSci Delivers the Goods" 5/5 What do you like best about LuxSci? We have had zero issues with LuxSci for secure email. They are quick to reply to support questions and are a joy to work with. Review collected by and hosted on G2.com. What do you dislike about LuxSci? No problems at all! LuxSci is rock-solid. Review collected by and hosted on G2.com. Recommendations to others considering LuxSci: If you need HIPAA compliant email services, LuxSci is the platform for you! Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? LuxSci provides easy-to-use HIPAA compliant email services. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-6836672/official_response/edit) We are happy to hear that our secure email services are meeting your needs for HIPAA-compliant email. Thanks for leaving a review, we appreciate it! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 7/1/2022 "Luxsci is efficient and the support is incredible!" 5/5 What do you like best about LuxSci? The Support team! They are awsome to work with. Review collected by and hosted on G2.com. What do you dislike about LuxSci? Sometimes we have issues that are easy to fix once wee talk to support and find out know how to do it, but the help guide is not very helpful for us to solve it on our own, Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? Usually, we just have user questions Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-6777134/official_response/edit) Thanks for leaving a review. We agree, our support team is the best! Thank you for providing feedback on our documentation. This year, we created a new team to review and revise it. This project is still ongoing, but we appreciate you flagging anything outdated or confusing. 1/2/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mark C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark C.") MC Mark C. Chief Operations Officer Small-Business (50 or fewer emp.) 2/10/2022 "9+ years of excellent service" 5/5 What do you like best about LuxSci? I've used LuxSci since 2013 for HIPAA secure web hosting and their service is rock solid. When I need a support ticket, they usually respond within 30 minutes. Review collected by and hosted on G2.com. What do you dislike about LuxSci? I don't have any major complaints. Their control panel is a little dated to use, but it functions just fine for typical web host management. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? We host HIPPA compliant patient web forms using LuxSci that allows our customers to meet privacy and security requirements not met by most web hosts. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-5334415/official_response/edit) Hi Mark, thanks for writing a review and for being a long-time customer. I'm glad our web forms and hosting are meeting the compliance needs of your customers. If you have specific recommendations for improvements to the control panel, please feel free to let our support team know. Thanks again for the kind words! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AG Adam G. IT Manager Mid-Market (51-1000 emp.) 1/11/2022 "Solid platform with amazing support" 4.5/5 What do you like best about LuxSci? LuxSci's support team is a lifesaver for our use case. I am a single IT team that has over 100 internal users and 500 external partners. Our external partners leverage LuxSci for secure and safe email correspondence. Without Luxsci's attentive and knowledgeable support team, I would be drowning. Review collected by and hosted on G2.com. What do you dislike about LuxSci? I find some struggles with the ProofPoint integration regarding licensing, although support is always available to help answer and resolve any open issues I have. Review collected by and hosted on G2.com. Recommendations to others considering LuxSci: LuxSci is a solid platform with a support team that is always there to make your life easier. They are very competitive on cost and can scale with our rapid growth. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? LuxSci offers a HIPAA secure platform for our partnered providers to use for client communication. The configuration through onboarding made it essentially set and forget. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-5263605/official_response/edit) Hi Adam, thank you for leaving us a review. I'm happy to hear that onboarding was a breeze and that your external partners have adopted LuxSci's secure email services. Please continue to reach out to our support team with any ProofPoint questions and our team of experts will help you work though any licensing issues. Thanks again for leaving a review and for being a LuxSci customer! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 2/18/2022 "VERY SATISFIED CUSTOMER" 5/5 What do you like best about LuxSci? I WAS ABLE TO ACCESS HELP AT THE SUPPORT E MAIL. RICK FUENTES CALLED ME WITHIN 5 MINUTES. HE PATIENTLY WALKED ME THROUGH THE ADD A USER PROCESS, DELETE USERS PROCESS, AND ADD PREMIUM FILTER USERS PROCESS. Review collected by and hosted on G2.com. What do you dislike about LuxSci? NOTHING. YOUR SERVICE AND RICK WERE AMAZING..MY HUSBAND WHO WAS IN MARKETING FOR 30 YEARS HAD SAID, "DON'T CALL THEM NOW, IT'S 4 O'CLOCK AND WE ARE IN A SNOWSTORM...THEY AREN'T GOING TO ANSWER AND GIVE YOU HELP!!! HE LATER TOLD ME HE WAS LISTENING TO THE ENTIRE CALL AND WAS SO IMPRESSED! Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? WE ARE IN A MENTAL HEALTH PRACTICE AND WE ARE VERY SATISFIED WITH OUR LEVEL OF HIPPA COMPLIANT PRODUCTS THAT WE HAVE PURCHASED FROM YOU. I AM ESPECIALLY HAPPY WITH YOUR SERVICE/SUPPORT TEAM. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-5359388/official_response/edit) Hello, thanks for leaving a review. I'm happy to hear that Rick was able to help you add new users to your email accounts. Our support team is available 9am-9pm EST, Monday-Friday, to assist with any additional questions you may have. Thanks again for leaving a review! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JB Jeremy B. Director, IT Infrastructure Mid-Market (51-1000 emp.) 7/15/2021 "LuxSci Email has been a huge asset for our company" 5/5 What do you like best about LuxSci? LuxSci Email provides us the security, reliability, and flexibility that we need to allow us to focus on our day-to-day company functions without having to worry about our emails being delivered to our clients. The added escrow/secure email platform helps ensure that emails that need the added security are done correctly and are always secure. Review collected by and hosted on G2.com. What do you dislike about LuxSci? There has not been a single dislike with the LuxSci Email setup or process that we have come across. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? LuxSci Email has given us the ability to send out our large amount of monthly emails to our clients without worrying about mailbox delivery. It has removed the issue of having to mange an on-premise server to handle this process and we have never had any downtime with LuxSci that prevented emails from being delivered. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller VL Valery L. Translator/reviser Small-Business (50 or fewer emp.) 6/1/2021 "Email services which have become a part of my life" 5/5 What do you like best about LuxSci? Lux Scientiae officials have recently sent me an email to remind me about the coming 20th anniversary of LuxSci. It was a surprise for me, everyday email LuxSci services user since the company's foundation in 2002... Almost 20 years with the same email services provider sounds incredible even for myself, who has several alternative mailboxes and even own domain... I understand that my faithfulness to LuxSci is not a coincidence. Twenty years ago Erik Kangas, PhD started this challenging project of building a secure and affordable email services. Since then, project evolved with the updated front end design, security features and versatility of functions. It was originally a multilingual project, aimed to allowing seamless usage of email services by non-English speaking clients, and I happened to be part of it as a translator/localizer of email/webmail interface to one of languages listed. Since then I've been using my LuxSci mailbox and features to effectively contact my translation services clients. My work does not require HIPAA compliance features, which are obviously present with this secure email and webmail services provider. What I needed most was the strong uptime, and agile support. With LuxSci I received them both, hands down. Believe me or not, I experienced no service outage during all these years. I contacted LuxSci support team a couple of times, and I liked their attitude and ability to solve unconventional issues. And today I feel that Lux Scientiae, "Light of Science" in Latin, has become my everyday companion and a part of my life. I can advise these services to anyone who is seeking one stop email with high security features, smooth interface, versatile function, and even HIPAA approved. Thanks for reading and good luck with your new email! Review collected by and hosted on G2.com. What do you dislike about LuxSci? For me, there is nothing to complain about. I'm an everyday user of Lux Scientiae services of Email and Web Security since almost 20 years and still keep LuxSci mailbox as my primary business and personal email. Can't think of anything which does not suit me and my requirements. Review collected by and hosted on G2.com. Recommendations to others considering LuxSci: Being a user of LuxSci Email and Web Security for almost 20 years, I recommend these services to anyone who cares about security and reliability, hands down. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? I'm using LuxSci email services daily to contact my existing and potential clients. I like the services' reliability and security features which helps me to reduce the number of spam messages. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tom P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom P.") TP Tom P. IT Manager Mid-Market (51-1000 emp.) 5/27/2021 "Luxsci web security has been a terrific platform w/ support" 5/5 What do you like best about LuxSci? We like knowing that our website is secure and protects the privacy of our stakeholders. Review collected by and hosted on G2.com. What do you dislike about LuxSci? Web security can be daunting; sometimes reviewing firewall policies, etc. isn't immediately clear but thankfully, Luxsci has a terrific support team when we need to reach out for help. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? The Luxsci web security platform has a proactive firewall built-in. From time to time, we have needed to review the rules and logs. A lot of unwanted (often international or spam) traffic is automatically blocked. A few times, valid IPs have also been blacklisted, and the steps to whitelist when that happens are quick and straightforward to implement when the need arises. Review collected by and hosted on G2.com. 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