--- title: LuxSci Reviews meta\_title: 'LuxSci Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 83 reviews by the users' company size, role or industry to find out how LuxSci works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 83 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### LuxSci Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **responsive customer support** of LuxSci, always updating needs promptly and efficiently. [(21 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333127&qs=pros-and-cons#reviews) Users appreciate the **high level of security** provided by LuxSci, ensuring safe and encrypted communications. [(12 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332963&qs=pros-and-cons#reviews) Users admire the **ease of use** in LuxSci, benefiting from a secure and intuitive setup experience. [(11 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333911&qs=pros-and-cons#reviews) Users appreciate the **robust HIPAA compliance** of LuxSci, ensuring secure and confidential email communication for their businesses. [(10 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332947&qs=pros-and-cons#reviews) Users value the **reliability** of LuxSci, consistently providing secure and compliant email services with excellent support. [(8 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333062&qs=pros-and-cons#reviews) Users face **email filtering and integration issues** with LuxSci, leading to missed messages and setup difficulties. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333431&qs=pros-and-cons#reviews) Users find LuxSci's interface **not user-friendly** , facing challenges in administration without IT expertise. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333963&qs=pros-and-cons#reviews) Users find the **interface lacking user-friendliness** , often preferring more modern email service layouts. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=2094604&qs=pros-and-cons#reviews) Users note the **limited features** of LuxSci, particularly lacking communication tools and web app functionality. [(4 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333453&qs=pros-and-cons#reviews) Users experience **missing features** in LuxSci, affecting email filtering, integration, and custom requests implementation. [(4 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333205&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LuxSci ##### 1. Customer Support Users commend the **responsive customer support** of LuxSci, always updating needs promptly and efficiently. [ See 21 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333127&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent service for over 25 years." What do you like about LuxSci? Since 1999 they have provided incredible uptime for my sites, and response time for questions or service is always fast. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great E-Mail and Website System" What do you like about LuxSci? This program is very user-friendly and still has all of the whistles and bells if you need to do a more complex e-mail that may require tagging, track ##### 2. Security Users appreciate the **high level of security** provided by LuxSci, ensuring safe and encrypted communications. [ See 12 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332963&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Secure email with prompt customer service" What do you like about LuxSci? I like having the level of email security that LuxSci provides. And they are good at providing customer service that is prompt and addresses the quest VH VICTORIA H. Small-Business (50 or fewer emp.) 4.5/5 "Great Email Service for HIPAA compliance and medical field" What do you like about LuxSci? I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great ##### 3. Ease of Use Users admire the **ease of use** in LuxSci, benefiting from a secure and intuitive setup experience. [ See 11 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333911&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great E-Mail and Website System" What do you like about LuxSci? This program is very user-friendly and still has all of the whistles and bells if you need to do a more complex e-mail that may require tagging, track ![June H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "June H.") JH June H. Small-Business (50 or fewer emp.) 3.0/5 "Confidence with the HIPAA compliance, but expensive." What do you like about LuxSci? HIPAA compliance, ease of use, excellent customer support ##### 4. HIPAA Compliance Users appreciate the **robust HIPAA compliance** of LuxSci, ensuring secure and confidential email communication for their businesses. [ See 10 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332947&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "LuxSci Review" What do you like about LuxSci? Another benefit of LuxSci for business use is that it integrates with platforms like Microsoft 365 and Google Workspace, allowing organizations to add ![June H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "June H.") JH June H. Small-Business (50 or fewer emp.) 3.0/5 "Confidence with the HIPAA compliance, but expensive." What do you like about LuxSci? HIPAA compliance, ease of use, excellent customer support ##### 5. Reliability Users value the **reliability** of LuxSci, consistently providing secure and compliant email services with excellent support. [ See 8 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333062&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent service for over 25 years." What do you like about LuxSci? Since 1999 they have provided incredible uptime for my sites, and response time for questions or service is always fast. VH VICTORIA H. Small-Business (50 or fewer emp.) 4.5/5 "Great Email Service for HIPAA compliance and medical field" What do you like about LuxSci? I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great ### 5 Cons or Disadvantages of LuxSci ##### 1. Email Issues Users face **email filtering and integration issues** with LuxSci, leading to missed messages and setup difficulties. [ See 5 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333431&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "LuxSci Review" What do you dislike about LuxSci? One area where LuxSci could improve is its user interface and overall user experience. Compared with more modern email platforms, the design can feel KM Katelyn M. Small-Business (50 or fewer emp.) 5.0/5 "LuxSci is a very effective email management and security software." What do you dislike about LuxSci? LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxS ##### 2. Not User-Friendly Users find LuxSci's interface **not user-friendly** , facing challenges in administration without IT expertise. [ See 5 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333963&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Secure email with prompt customer service" What do you dislike about LuxSci? The interface is not as user friendly as some other email services. JW Jim W. Small-Business (50 or fewer emp.) 5.0/5 "Resolution to SSL sign on problem" What do you dislike about LuxSci? This is more our issue, but when it comes time to SSL Renewal it is a bit confusing for us non technical types. If LuxSci could have the renewal a lit ##### 3. UX Improvement Users find the **interface lacking user-friendliness** , often preferring more modern email service layouts. [ See 5 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=2094604&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Secure email with prompt customer service" What do you dislike about LuxSci? The interface is not as user friendly as some other email services. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.0/5 "Good support, service is somewhat dated." What do you dislike about LuxSci? The service itself feels dated. Webmail app is painfully slow. ##### 4. Limited Features Users note the **limited features** of LuxSci, particularly lacking communication tools and web app functionality. [ See 4 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333453&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "LuxSci Review" What do you dislike about LuxSci? One area where LuxSci could improve is its user interface and overall user experience. Compared with more modern email platforms, the design can feel HG Helena G. Small-Business (50 or fewer emp.) 5.0/5 "Most secure and HIPAA compliant email platform" What do you dislike about LuxSci? It doesn´t has an application or any way to communicate within the people of the same company (like a Zoom, Teams or any other platform). ##### 5. Missing Features Users experience **missing features** in LuxSci, affecting email filtering, integration, and custom requests implementation. [ See 4 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333205&qs=pros-and-cons#reviews) See Related User Reviews KM Katelyn M. Small-Business (50 or fewer emp.) 5.0/5 "LuxSci is a very effective email management and security software." What do you dislike about LuxSci? LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxS ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "been using luxsci for 10+ yrs with no issues, secure, helpful and knowledgeable support team." What do you dislike about LuxSci? missing a web app, but iphone mail helps with that JW James W. CTO Mid-Market (51-1000 emp.) 8/22/2022 "Luxsci for secure HIPAA email" 4.5/5 What do you like best about LuxSci? I really enjoy working with Luxsci's team. They are very responsive to questions to help me through setup and production items. There have had no unscheduled downtime that I am aware of Review collected by and hosted on G2.com. What do you dislike about LuxSci? The Admin UI to configure items seems to be spread out and takes some time to find items that I think should be co-located. Once you used the system, you will start to remember where things are. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? Our primary customers needed to get medical information in a secure method and the traditional portal was a friction point with most. With Luxsci we minimized the friction point to only people that are truly in an unsecured email environment. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-7018116/official_response/edit) Hi James, thank you for leaving a review! We are happy to hear you are taking advantage of LuxSci's flexible encryption options to reduce friction and communicate with customers securely. Please continue to reach out to our support team with any questions or suggestions- we are always here to help support your business goals. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![AdCo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AdCo A.") AA AdCo A. Web developer Small-Business (50 or fewer emp.) 8/1/2022 "Worry-free HIPAA-compliant hosting and email" 5/5 What do you like best about LuxSci? We needed web hosting and email that would keep our PHI secure. We chose LuxSci because they were one of the few web/email hosts we could find that not only offered HIPAA-compliant hosting but specialized in it. Review collected by and hosted on G2.com. What do you dislike about LuxSci? The user interfaces feel dated and clunky, but we didn't choose LuxSci because it looked good...we chose it because it's secure. If that means we can't have access to some of the tools we're used to with other hosts, it's worth it. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? I don't think a lot of companies realize how to handle PHI properly. With HIPAA becoming more and more important, it's good to have a company we can trust that knows everything about security and HIPAA-compliance. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-6922314/official_response/edit) Thank you for leaving a review and trusting LuxSci with your sensitive data. We take data protection extremely seriously and developed our solutions with HIPAA compliance in mind. We appreciate the feedback on the UI- we are in the planning stages for new updates. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Defense & Space](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Defense & Space") AD Verified User in Defense & Space Small-Business (50 or fewer emp.) 10/4/2022 "22+ Years with LuxSci and still Loving Them!" 5/5 What do you like best about LuxSci? We have used LuxSci as our email host/website provider for over 22 years and have always been delighted with them. Most importantly, on the rare occasions we have problems or questions, they answer their support tickets immediately and stick with them until the issue is resolved. LuxSci seriously cares about its customers and understands the importance of keeping our website and email up and running properly. I can't imagine how they could improve their services because they do such a great job already. Thanks, LuxSci, for knowing the value of excellent service! Review collected by and hosted on G2.com. What do you dislike about LuxSci? None that I have identified. In over two decades of non-interrupted service, my company has never looked for an alternative service provider. There has been no need to. Once you use LuxSci, you will be surprised and delighted. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? LuxSci assures that no t only our website but our emails are secure. With my company doing business with the federal government, this is essential to operate legally under Federal Contracting Regulations. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-7165291/official_response/edit) Thank you for leaving a review! We appreciate the feedback and are happy to hear that you are satisfied with the security and support LuxSci provides. We hope you'll remain a customer for years to come! Thanks again. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller EP Eric P. Security and Compliance Engineer Mid-Market (51-1000 emp.) 4/11/2022 "LuxSci has top tier email solutions and top tier support!" 5/5 What do you like best about LuxSci? LuxSci helped to get my company to be more HIPAA compliant and fully secure our email component. They have a great team to work with and I will continue to recommend them to others! If there is any question at all that you might have regarding the company or their solution they are extremely responsive and will get back to you with the right answers.Now we can say all of our emails are in accordance with HIPAA regulations. LuxSci is also a cost-efficient and effective solution that is really competitive against any rival vendors. Their support team is second-to-none. Review collected by and hosted on G2.com. What do you dislike about LuxSci? If there was a way to help a bit more with the actual implementation of the solution I wouldn't object, but this is easier said than done. Maybe if LuxSci had an implementation orientation as well instead of just an onboarding orientation, this could be a helpful addition in the process. Then, if any more questions arose from it all, they could have the support team take it from there. I will say the documentation they do have as reference is really solid, and so is the support team, so there is hard to say there is anything to "dislike" about them or their solution. Review collected by and hosted on G2.com. Recommendations to others considering LuxSci: Email encryption solution at a reasonable price and a seamless solution, LuxSci is the answer! Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? HIPAA compliancy and additional email security when sending emails. They have helped make it easier to trace emails and make sure they are encrypted. Sending emails encrypted is extremely easy with their solution. I have realized that the benefits stemming from their solution has resulted in much more confidence in sending emails around our company when it comes to network traffic. It allows myself, as the Security and Compliance Engineer at our company, to sleep soundly at night. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-6495975/official_response/edit) Hi Eric, thanks for leaving a review! We're glad to hear our email encryption products are meeting your security and compliance needs and providing peace of mind. Thank you for the feedback on our implementation/onboarding procedures, we are working of refining our processes and appreciate the feedback. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lilia L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lilia L.") LL Lilia L. CEO Small-Business (50 or fewer emp.) 8/31/2022 "Luxsci is High End but Perhaps a Bit Sophisticated/Not So User Friendly for Small Businesses" 4/5 What do you like best about LuxSci? The feeling of security, knowing that your email is handled by a small company that is HIPPA compliant. Review collected by and hosted on G2.com. What do you dislike about LuxSci? The Luxsci email interface doe not feel not user-friendly. For example, the lack of Outlook or Thunderbird style file folders as well as drop and drag ability on the site feels cumbersome. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? I feel confident that Lussci keeps my emails out of the hands of on-line hacckers. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-7061776/official_response/edit) Hello, thank you for the review! We appreciate the feedback on the interface- we are always looking for ways to improve. Please feel free to share other suggestions with the support team so we can log them for future development updates. Thank you for being a LuxSci customer! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Manisha J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manisha J.") MJ Manisha J. Technical Program Manager ( Virtual Event Platforms) Mid-Market (51-1000 emp.) 9/22/2022 "Data protection and security" 4.5/5 What do you like best about LuxSci? Data protection, secured mail, web browser Review collected by and hosted on G2.com. What do you dislike about LuxSci? it would be helpful to have some info graphics on some of the basics as I feel it could save some time using the support feature in that some of those issues are likely to be user error because most small business owners are not educated on the basics of this. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? Security with affordability and reliability Review collected by and hosted on G2.com. Show More 10/27/2022 Validated ReviewerIncentivizedSource: G2 invite CC Cory C. Web Developer Small-Business (50 or fewer emp.) 2/9/2022 "Great for when you need a solid HIPAA compliant option" 5/5 What do you like best about LuxSci? Any form you make will readily be HIPAA compliant, and all form submission emails sent out have the proper encryption. It is easy to add more recipients with options to add them to a database. It is also nice having a PDF template option since many medical clients prefer to print out patient forms. I also like the option to copy an existing form when creating a new one which has helped save time on some projects. Review collected by and hosted on G2.com. What do you dislike about LuxSci? The most challenging aspect of using Luxsci is the user interface feels very dated and can be hard to make edits to existing longer forms. Having more options in the builder to better style forms outside of css would be helpful for any non-developers using the platform. The forms also come with a desktop and mobile version of the form rather than being a responsive form out the gate, and since it's all in an iframe getting the right height on your website will require adjusting. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? The main problem solved by using Luxsci is ensuring proper levels of security for HIPAA compliant forms when working with medical clients. It helps offer peace of mind to our clients and us. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-5332224/official_response/edit) Hi Cory, thank you for taking the time to leave a review of LuxSci's SecureForm service. I'm glad our encryption is helping you meet HIPAA compliance needs for your medical clients. Thanks for your feedback on the interface. I'll pass it along to our internal development team for future improvements. Thanks again for leaving a review! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 8/18/2022 "Luxsci is always responsive and finds solutions even when the issue is with a 3rd party tool." 5/5 What do you like best about LuxSci? I appreciate the Luxsci support team. They respond to tickets quickly, are advocates for our project, and take the time to explain their solution to the business sponsors. Review collected by and hosted on G2.com. What do you dislike about LuxSci? Sometimes I do not receive a notification email when a support person responds to my ticket. I am unsure why at this point. It may not be any fault of Luxsci. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? We needed to work with a HIPAA-compliant vendor that would sign a BAA and send secure emails, integrate with our marketing platform and provide the disposition data needed. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-6998094/official_response/edit) Thank you for leaving us a review! Our support team is always glad to go the extra mile to help out your business partners. Our email solutions were designed for HIPAA compliance and integrate with most systems via API or SMTP. Please don't hesitate to let us know if there additional ways we can support your business goals. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![George A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George A.") GA George A. M Small-Business (50 or fewer emp.) 12/30/2021 "Safe, Secure Email Administration with Extensive Tools and Support" 5/5 What do you like best about LuxSci? The most important service from LuxSci is the layers of security and encryption. We're a small custom builder firm without an IT department. Knowing that LuxSci places the highest priority on security and account defense means we don't have to become experts ourselves. HIPAA compliance probably greatly exceeds our security needs, but knowing that our communications with our clients are treated as if we're trading medical records means that our clients' personal and financial information are protected to the highest regulatory standard. Second most important is the robust administrative tools. Our team is spread across multiple locations, and LuxSci makes it easy to maintain our staff email accounts remotely. Review collected by and hosted on G2.com. What do you dislike about LuxSci? LuxSci is set up to easily administer accounts in large organizations that operate under tight government regulations. That requires a robust administrative portal, so for a small firm like ours, without IT knowledge, the administrative portal can be somewhat daunting. However, LuxSci's large and easily searched documentation library is very helpful for non-IT experts like us to understand how to run the service. And if we can't figure out how to resolve an issue, LuxSci's Support Team is among the best in terms of swiftness in response and thoroughness in resolutions. Review collected by and hosted on G2.com. Recommendations to others considering LuxSci: If you're a small firm like us, the last thing you need is security breaches and the potential of exposure of client data. LuxSci is competitively priced and takes care of all the details of securing client communications. For us, relying on LuxSci is peace of mind. Don't short-change yourself with a less secure provider. Choose the best, and get on with running your business. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? Number One: We don't worry about security in our client communications. LuxSci takes care of that. Any time we need to assure a client that the information they share via email is secure, we just have to explain that we use LuxSci, which means our client communications are as secure as if we're trading medical records. As a custom home and commercial builder, we must earn our clients' trust in several categories. Showing that our email service provider meets the requirements for the medical industry demonstrates that we are thorough in everything we do. This helps support building trust. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-5240924/official_response/edit) Hi George, thank you for taking the time to leave us a review. I'm so glad to hear that LuxSci's commitment to secure email communications helps you build trust with your own clients. Please continue to reach out to our support team if you are having difficulty navigating the user interface. We are always updating our documentation and are happy to hear your suggestions. Thanks again for being a LuxSci customer! 12/31/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 8/22/2022 "SMTP relay service" 4/5 What do you like best about LuxSci? I have had good solid service from Luxsc for my SMTP relay needs. Their service has been reliable, predictable and avaliable. Review collected by and hosted on G2.com. What do you dislike about LuxSci? i.There are times when their automation system outpaces my accounting department. The only trouble I have had with Luxsci has been when my internal departments have not followed through on accounts. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? Luxsci provides a secure method to secure and deliver my PHI heavy email communications. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-7017128/official_response/edit) Hello, thank you for sharing your feedback! We are glad to hear that LuxSci's SMTP relay tools are helping your organization automate secure email workflows at scale. Thank you for being a LuxSci customer, and don't hesitate to reach out to our support team with any questions. 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