--- title: LuxSci Reviews meta\_title: 'LuxSci Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 83 reviews by the users' company size, role or industry to find out how LuxSci works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 83 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care ---

### LuxSci Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the **responsive customer support** of LuxSci, always updating needs promptly and efficiently. [(21 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333127&qs=pros-and-cons#reviews)

Users appreciate the **high level of security** provided by LuxSci, ensuring safe and encrypted communications. [(12 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332963&qs=pros-and-cons#reviews)

Users admire the **ease of use** in LuxSci, benefiting from a secure and intuitive setup experience. [(11 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333911&qs=pros-and-cons#reviews)

Users appreciate the **robust HIPAA compliance** of LuxSci, ensuring secure and confidential email communication for their businesses. [(10 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332947&qs=pros-and-cons#reviews)

Users value the **reliability** of LuxSci, consistently providing secure and compliant email services with excellent support. [(8 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333062&qs=pros-and-cons#reviews)

Users face **email filtering and integration issues** with LuxSci, leading to missed messages and setup difficulties. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333431&qs=pros-and-cons#reviews)

Users find LuxSci's interface **not user-friendly** , facing challenges in administration without IT expertise. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333963&qs=pros-and-cons#reviews)

Users find the **interface lacking user-friendliness** , often preferring more modern email service layouts. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=2094604&qs=pros-and-cons#reviews)

Users note the **limited features** of LuxSci, particularly lacking communication tools and web app functionality. [(4 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333453&qs=pros-and-cons#reviews)

Users experience **missing features** in LuxSci, affecting email filtering, integration, and custom requests implementation. [(4 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333205&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of LuxSci

##### 1. Customer Support

Users commend the **responsive customer support** of LuxSci, always updating needs promptly and efficiently.
[
See 21 mentions
](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333127&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent service for over 25 years."

What do you like about LuxSci?

Since 1999 they have provided incredible uptime for my sites, and response time for questions or service is always fast.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great E-Mail and Website System"

What do you like about LuxSci?

This program is very user-friendly and still has all of the whistles and bells if you need to do a more complex e-mail that may require tagging, track

##### 2. Security

Users appreciate the **high level of security** provided by LuxSci, ensuring safe and encrypted communications.
[
See 12 mentions
](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332963&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Secure email with prompt customer service"

What do you like about LuxSci?

I like having the level of email security that LuxSci provides. And they are good at providing customer service that is prompt and addresses the quest

VH

VICTORIA H.

Small-Business (50 or fewer emp.)

4.5/5

"Great Email Service for HIPAA compliance and medical field"

What do you like about LuxSci?

I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great

##### 3. Ease of Use

Users admire the **ease of use** in LuxSci, benefiting from a secure and intuitive setup experience.
[
See 11 mentions
](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333911&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great E-Mail and Website System"

What do you like about LuxSci?

This program is very user-friendly and still has all of the whistles and bells if you need to do a more complex e-mail that may require tagging, track

 ![June H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "June H.")
JH

June H.

Small-Business (50 or fewer emp.)

3.0/5

"Confidence with the HIPAA compliance, but expensive."

What do you like about LuxSci?

HIPAA compliance, ease of use, excellent customer support

##### 4. HIPAA Compliance

Users appreciate the **robust HIPAA compliance** of LuxSci, ensuring secure and confidential email communication for their businesses.
[
See 10 mentions
](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332947&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"LuxSci Review"

What do you like about LuxSci?

Another benefit of LuxSci for business use is that it integrates with platforms like Microsoft 365 and Google Workspace, allowing organizations to add

 ![June H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "June H.")
JH

June H.

Small-Business (50 or fewer emp.)

3.0/5

"Confidence with the HIPAA compliance, but expensive."

What do you like about LuxSci?

HIPAA compliance, ease of use, excellent customer support

##### 5. Reliability

Users value the **reliability** of LuxSci, consistently providing secure and compliant email services with excellent support.
[
See 8 mentions
](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333062&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent service for over 25 years."

What do you like about LuxSci?

Since 1999 they have provided incredible uptime for my sites, and response time for questions or service is always fast.

VH

VICTORIA H.

Small-Business (50 or fewer emp.)

4.5/5

"Great Email Service for HIPAA compliance and medical field"

What do you like about LuxSci?

I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great

### 5 Cons or Disadvantages of LuxSci

##### 1. Email Issues

Users face **email filtering and integration issues** with LuxSci, leading to missed messages and setup difficulties.
[
See 5 mentions
](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333431&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"LuxSci Review"

What do you dislike about LuxSci?

One area where LuxSci could improve is its user interface and overall user experience. Compared with more modern email platforms, the design can feel

KM

Katelyn M.

Small-Business (50 or fewer emp.)

5.0/5

"LuxSci is a very effective email management and security software."

What do you dislike about LuxSci?

LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxS

##### 2. Not User-Friendly

Users find LuxSci's interface **not user-friendly** , facing challenges in administration without IT expertise.
[
See 5 mentions
](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333963&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Secure email with prompt customer service"

What do you dislike about LuxSci?

The interface is not as user friendly as some other email services.

JW

Jim W.

Small-Business (50 or fewer emp.)

5.0/5

"Resolution to SSL sign on problem"

What do you dislike about LuxSci?

This is more our issue, but when it comes time to SSL Renewal it is a bit confusing for us non technical types. If LuxSci could have the renewal a lit

##### 3. UX Improvement

Users find the **interface lacking user-friendliness** , often preferring more modern email service layouts.
[
See 5 mentions
](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=2094604&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Secure email with prompt customer service"

What do you dislike about LuxSci?

The interface is not as user friendly as some other email services.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Good support, service is somewhat dated."

What do you dislike about LuxSci?

The service itself feels dated. Webmail app is painfully slow.

##### 4. Limited Features

Users note the **limited features** of LuxSci, particularly lacking communication tools and web app functionality.
[
See 4 mentions
](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333453&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"LuxSci Review"

What do you dislike about LuxSci?

One area where LuxSci could improve is its user interface and overall user experience. Compared with more modern email platforms, the design can feel

HG

Helena G.

Small-Business (50 or fewer emp.)

5.0/5

"Most secure and HIPAA compliant email platform"

What do you dislike about LuxSci?

It doesn´t has an application or any way to communicate within the people of the same company (like a Zoom, Teams or any other platform).

##### 5. Missing Features

Users experience **missing features** in LuxSci, affecting email filtering, integration, and custom requests implementation.
[
See 4 mentions
](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333205&qs=pros-and-cons#reviews)

See Related User Reviews

KM

Katelyn M.

Small-Business (50 or fewer emp.)

5.0/5

"LuxSci is a very effective email management and security software."

What do you dislike about LuxSci?

LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxS

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"been using luxsci for 10+ yrs with no issues, secure, helpful and knowledgeable support team."

What do you dislike about LuxSci?

missing a web app, but iphone mail helps with that

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/24/2023

"been using luxsci for 10+ yrs with no issues, secure, helpful and knowledgeable support team."

5/5

What do you like best about LuxSci?

secure, private service, very configurable, with a helpful support team, very easy to use and set up. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

missing a web app, but iphone mail helps with that Review collected by and hosted on G2.com.

What problems is LuxSci solving and how is that benefiting you?

Luxsci provides multiple security configuration options, including HIPPA settings. Review collected by and hosted on G2.com.

Show More

Response from Kacie Ward of LuxSci

[Editedit](https://www.g2.com/survey_responses/luxsci-review-8923829/official_response/edit)

Thanks for being a LuxSci customer! We're glad to hear that our highly flexible and configurable email solutions are serving your business needs. Our mail solution can be also accessed from a web browser on a mobile device if iPhone Mail ever fails you. Thank you again for sharing your feedback with us.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Frank S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frank S.")
FS

Frank S.

IT Support Specialist

Mid-Market (51-1000 emp.)

1/27/2023

"Amazing Customer Service in an Era of Terrible Service"

5/5

What do you like best about LuxSci?

Today when I call almost anywhere for support I am met with roadblocks and call-backs. Whenever I reach out to Luxsic for assistance through their portal they get back right away and provide excellent follow up. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

The only thing I can view as a dislike is the webmail layout. It seems outdated when compared to other services. This matters very little to me as I usually use Outlook. Review collected by and hosted on G2.com.

What problems is LuxSci solving and how is that benefiting you?

We use ProofPoint by Luxsci for mail filtering. We have set up policies to hold potentially unwanted e-mails from getting through to our end users. We also have policies to automatically delete malicious e-mails from known bad actors. Review collected by and hosted on G2.com.

Show More

Response from Kacie Ward of LuxSci

[Editedit](https://www.g2.com/survey_responses/luxsci-review-7646107/official_response/edit)

Hi Frank, thank you for taking the time to leave a review. We take pride in our commitment to customer service, and our support team is always happy to help. Thanks for being a customer and please reach out with any future questions or concerns.

3/31/2023
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care")
AM

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

1/31/2024

"Support was effective and quick"

4.5/5

What do you like best about LuxSci?

LuxSci enables my small business to operate safely and effectively while maintaining my clients privacy. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

Some communications from LuxSci are difficult to understand. Review collected by and hosted on G2.com.

What problems is LuxSci solving and how is that benefiting you?

I can stay compliant with HIPAA rules. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![John K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John K.")
JK

John K.

President

Small-Business (50 or fewer emp.)

3/22/2022

"Have been using Luxsci for many years to reliably handle email and host 3 websites"

5/5

What do you like best about LuxSci?

They do provide secure email handling with the ability to set custom filters and rules for emails. Also, they support my websites including some in the financial sector that have private (hidden) domain registrations.

Always very responsive with technical support questions.

They've handled my websites continuously for around 20+ years now. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

Could never get specialty feature requests implemented. Color coding of special emails is only partially enabled. These however, are custom requests by me. Still I think they could improve Luxsci email labeling for users. Review collected by and hosted on G2.com.

What problems is LuxSci solving and how is that benefiting you?

Secure emails, Proofpoint automatically filters out most junk. Ability to go thru logs to catch if there's a false positive. Private registration of special websites for financial. Review collected by and hosted on G2.com.

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Response from Kacie Ward of LuxSci

[Editedit](https://www.g2.com/survey_responses/luxsci-review-5444002/official_response/edit)

Hi John, thanks for taking the time to leave a review! I'm glad to hear our secure email services are stopping spam and keeping your business safe. Please continue to reach out to our support team with feature requests, our development roadmap is always evolving. Thank you for being a LuxSci customer!

3/16/2023
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

AB

Andrew B.

Clinical Director and Owner

Mental Health Care

Small-Business (50 or fewer emp.)

2/24/2023

"Great product, Great Support"

5/5

What do you like best about LuxSci?

\* Fantastic Customer Support! \*

- Integration with Google Workspace

HIPAA / HITRUST CSF

- End-to-end encryption (E2EE) with optional portal pickup

- Pricepoint for small to mid-sized (under 25) teams Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

It took a bit of effort and tweaking DNS settings to get the deliverability configured to work with Gmail and the other Google Workspace Apps. This was mainly due to changes with Google's updated configurations in 2022 into 2023. Review collected by and hosted on G2.com.

What problems is LuxSci solving and how is that benefiting you?

End-to-End Encryption (E2EE) at a HIPAA compliant level with HITRUST CSF certification. Compared to alternatives, having a solution that integrates with Google Workspace and its applications was a key requirement that LuxSci fulfills. Review collected by and hosted on G2.com.

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Response from Kacie Ward of LuxSci

[Editedit](https://www.g2.com/survey_responses/luxsci-review-7760880/official_response/edit)

Hi Andrew, thank you for sharing your feedback. LuxSci's encryption technology is extremely flexible to meet the needs of healthcare practitioners of any size. Data security is our first priority, and we are committed to enabling secure patient engagement. Please reach out to our support team if there's anything we can help you with, and thank you again for being a customer!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care")
AM

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

7/27/2022

"Does its job and I don't even know it's there."

5/5

What do you like best about LuxSci?

It encrypts my email with zero extra steps! Encryption is a necessary feature for me, but nobody wants to mess with extra accounts and passwords. The no-added-step encryption is great. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

it was a little complicated getting things set up initially (but most of that didn't have to be done by me anyway). Once I got the hang of administrating it it's been pretty user-friendly. Review collected by and hosted on G2.com.

What problems is LuxSci solving and how is that benefiting you?

It encrypts my email for HIPAA compliance. Definitely a benefit! Review collected by and hosted on G2.com.

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Response from Kacie Ward of LuxSci

[Editedit](https://www.g2.com/survey_responses/luxsci-review-6903729/official_response/edit)

Hello! Thank you for the review. LuxSci's always-on encryption was designed to help businesses with compliance needs protect sensitive data and reduce the risks of human errors. Please don't hesitate to reach out to our support team with any additional questions about account administration- they will be happy to help!

6/29/2023
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

TN

Trey N.

Small-Business (50 or fewer emp.)

4/13/2023

"Perplexing Issues With Outlook Setup"

4.5/5

What do you like best about LuxSci?

The interface is fairly intuitive, but I think the customer service and technical support is the best thing about using LuxSci and Web security. Top notch! Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

I think the Microsoft Outlook data syncing issues can be a bit of a bear, but I think it's Microsoft's issues that cause the grief. Review collected by and hosted on G2.com.

What problems is LuxSci solving and how is that benefiting you?

Allowing us to be fully HIPAA compliant. Review collected by and hosted on G2.com.

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Response from Kacie Ward of LuxSci

[Editedit](https://www.g2.com/survey_responses/luxsci-review-7946914/official_response/edit)

Hi Trey, thank you for leaving a review! Securing Microsoft Outlook to comply with HIPAA regulations is an essential task, and LuxSci is happy to help. Please reach out to our support team with any questions or concerns. Thanks again!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice")
AM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

11/9/2023

"Manager"

5/5

What do you like best about LuxSci?

HIPAA compliant, Ease of Use, Good Customer Support Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

Sometimes cannot open up certain attachments Review collected by and hosted on G2.com.

What problems is LuxSci solving and how is that benefiting you?

We have no problems Review collected by and hosted on G2.com.

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Response from Kacie Ward of LuxSci

[Editedit](https://www.g2.com/survey_responses/luxsci-review-8847139/official_response/edit)

Thank you for sharing your feedback! We appreciate your support and thank you for being a customer.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Valarie L H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valarie L H.")
VH

Valarie L H.

Founder and CEO, Also acting Clinical Director

Small-Business (50 or fewer emp.)

8/25/2022

"Affordable Email Security with Great Support"

4.5/5

What do you like best about LuxSci?

I appreciate the affordability. As a business owner, it seems every software company charges more and more per user to the point that it becomes really difficult to offer anything additional, such as encrypted email. While it is not required by HIPAA, it was important to me, as a group practice owner specializing in the treatment of trauma, to offer that added layer of protection. It was really refreshing to find an affordable way to bring this added protection to our clients and employees! They recently raised the price point, but it wasn't unreasonable. If it had been, I may not have stayed. I also appreciate the support team. Peter recently had to help me update some things and didn't mind taking the time to help my learning curve as well. Lastly, adding new users takes a few min. Very easy once you get the hang of it. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

It takes time to learn about "the big picture" so anyone using it needs to know this because time is money. I think having some user-friendly videos that can be shown to employees on how to encrypt would be a nice feature. Also, it would be helpful to have some info graphics on some of the basics as I feel it could save some time using the support feature in that some of those issues are likely to be user error because most small business owners are not educated on the basics of this. Review collected by and hosted on G2.com.

What problems is LuxSci solving and how is that benefiting you?

I appreciate the assurance of encrypted email outside of Google Workspace. We serve a population affected by PTSD and so trust is very important and most have lost trust in various systems, people, and themselves. Taking this added step in an affordable way allows us to show our clients that we understand the importance of trust and we take their PHI seriously and are willing to go the added mile to protect it. Review collected by and hosted on G2.com.

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Response from Kacie Ward of LuxSci

[Editedit](https://www.g2.com/survey_responses/luxsci-review-7033377/official_response/edit)

Valerie, thank you for leaving a review! We are so happy to hear that your clients are finding value in our solution. We take our compliance responsibilities extremely seriously and are proud to be your trusted partner for email encryption. Thanks again!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

KD

Kibibi D.

Software Engineer

Small-Business (50 or fewer emp.)

11/30/2022

"SAAS that is easy to use"

4/5

What do you like best about LuxSci?

The fact that it was HIPPA compliant was a big plus to streamlining our communication workflow.

The software is very user-friendly.

You are able to customize the display as well. Review collected by and hosted on G2.com.

What do you dislike about LuxSci?

It is only available on the web. You have to use the service on a browser like chrome or safari. It would be beneficial if there was a mobile application. Viewing the service on a mobile device is a little hard. Review collected by and hosted on G2.com.

What problems is LuxSci solving and how is that benefiting you?

LuxSci helped our business create a well-balanced workflow in terms of email outflow and the service is very easy to use. We needed a HIPPA-compliant SAAS and this solved that problem. Review collected by and hosted on G2.com.

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Response from Kacie Ward of LuxSci

[Editedit](https://www.g2.com/survey_responses/luxsci-review-7445573/official_response/edit)

Hi Kibibi, thank you for taking the time to leave a review! We are happy to hear LuxSci's secure solutions are supporting your email workflows and enabling your business success. Thanks for the feedback on the mobile version- I will pass that information on to our development team for consideration. Thank you for being a LuxSci customer!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

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