--- title: LuxSci Reviews meta\_title: 'LuxSci Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 83 reviews by the users' company size, role or industry to find out how LuxSci works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 83 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### LuxSci Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **responsive customer support** of LuxSci, always updating needs promptly and efficiently. [(21 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333127&qs=pros-and-cons#reviews) Users appreciate the **high level of security** provided by LuxSci, ensuring safe and encrypted communications. [(12 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332963&qs=pros-and-cons#reviews) Users admire the **ease of use** in LuxSci, benefiting from a secure and intuitive setup experience. [(11 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333911&qs=pros-and-cons#reviews) Users appreciate the **robust HIPAA compliance** of LuxSci, ensuring secure and confidential email communication for their businesses. [(10 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332947&qs=pros-and-cons#reviews) Users value the **reliability** of LuxSci, consistently providing secure and compliant email services with excellent support. [(8 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333062&qs=pros-and-cons#reviews) Users face **email filtering and integration issues** with LuxSci, leading to missed messages and setup difficulties. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333431&qs=pros-and-cons#reviews) Users find LuxSci's interface **not user-friendly** , facing challenges in administration without IT expertise. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333963&qs=pros-and-cons#reviews) Users find the **interface lacking user-friendliness** , often preferring more modern email service layouts. [(5 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=2094604&qs=pros-and-cons#reviews) Users note the **limited features** of LuxSci, particularly lacking communication tools and web app functionality. [(4 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333453&qs=pros-and-cons#reviews) Users experience **missing features** in LuxSci, affecting email filtering, integration, and custom requests implementation. [(4 mentions)](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333205&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LuxSci ##### 1. Customer Support Users commend the **responsive customer support** of LuxSci, always updating needs promptly and efficiently. [ See 21 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333127&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent service for over 25 years." What do you like about LuxSci? Since 1999 they have provided incredible uptime for my sites, and response time for questions or service is always fast. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great E-Mail and Website System" What do you like about LuxSci? This program is very user-friendly and still has all of the whistles and bells if you need to do a more complex e-mail that may require tagging, track ##### 2. Security Users appreciate the **high level of security** provided by LuxSci, ensuring safe and encrypted communications. [ See 12 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332963&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Secure email with prompt customer service" What do you like about LuxSci? I like having the level of email security that LuxSci provides. And they are good at providing customer service that is prompt and addresses the quest VH VICTORIA H. Small-Business (50 or fewer emp.) 4.5/5 "Great Email Service for HIPAA compliance and medical field" What do you like about LuxSci? I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great ##### 3. Ease of Use Users admire the **ease of use** in LuxSci, benefiting from a secure and intuitive setup experience. [ See 11 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333911&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great E-Mail and Website System" What do you like about LuxSci? This program is very user-friendly and still has all of the whistles and bells if you need to do a more complex e-mail that may require tagging, track ![June H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "June H.") JH June H. Small-Business (50 or fewer emp.) 3.0/5 "Confidence with the HIPAA compliance, but expensive." What do you like about LuxSci? HIPAA compliance, ease of use, excellent customer support ##### 4. HIPAA Compliance Users appreciate the **robust HIPAA compliance** of LuxSci, ensuring secure and confidential email communication for their businesses. [ See 10 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1332947&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "LuxSci Review" What do you like about LuxSci? Another benefit of LuxSci for business use is that it integrates with platforms like Microsoft 365 and Google Workspace, allowing organizations to add ![June H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "June H.") JH June H. Small-Business (50 or fewer emp.) 3.0/5 "Confidence with the HIPAA compliance, but expensive." What do you like about LuxSci? HIPAA compliance, ease of use, excellent customer support ##### 5. Reliability Users value the **reliability** of LuxSci, consistently providing secure and compliant email services with excellent support. [ See 8 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333062&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent service for over 25 years." What do you like about LuxSci? Since 1999 they have provided incredible uptime for my sites, and response time for questions or service is always fast. VH VICTORIA H. Small-Business (50 or fewer emp.) 4.5/5 "Great Email Service for HIPAA compliance and medical field" What do you like about LuxSci? I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great ### 5 Cons or Disadvantages of LuxSci ##### 1. Email Issues Users face **email filtering and integration issues** with LuxSci, leading to missed messages and setup difficulties. [ See 5 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333431&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "LuxSci Review" What do you dislike about LuxSci? One area where LuxSci could improve is its user interface and overall user experience. Compared with more modern email platforms, the design can feel KM Katelyn M. Small-Business (50 or fewer emp.) 5.0/5 "LuxSci is a very effective email management and security software." What do you dislike about LuxSci? LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxS ##### 2. Not User-Friendly Users find LuxSci's interface **not user-friendly** , facing challenges in administration without IT expertise. [ See 5 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333963&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Secure email with prompt customer service" What do you dislike about LuxSci? The interface is not as user friendly as some other email services. JW Jim W. Small-Business (50 or fewer emp.) 5.0/5 "Resolution to SSL sign on problem" What do you dislike about LuxSci? This is more our issue, but when it comes time to SSL Renewal it is a bit confusing for us non technical types. If LuxSci could have the renewal a lit ##### 3. UX Improvement Users find the **interface lacking user-friendliness** , often preferring more modern email service layouts. [ See 5 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=2094604&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Secure email with prompt customer service" What do you dislike about LuxSci? The interface is not as user friendly as some other email services. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.0/5 "Good support, service is somewhat dated." What do you dislike about LuxSci? The service itself feels dated. Webmail app is painfully slow. ##### 4. Limited Features Users note the **limited features** of LuxSci, particularly lacking communication tools and web app functionality. [ See 4 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333453&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "LuxSci Review" What do you dislike about LuxSci? One area where LuxSci could improve is its user interface and overall user experience. Compared with more modern email platforms, the design can feel HG Helena G. Small-Business (50 or fewer emp.) 5.0/5 "Most secure and HIPAA compliant email platform" What do you dislike about LuxSci? It doesn´t has an application or any way to communicate within the people of the same company (like a Zoom, Teams or any other platform). ##### 5. Missing Features Users experience **missing features** in LuxSci, affecting email filtering, integration, and custom requests implementation. [ See 4 mentions ](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333205&qs=pros-and-cons#reviews) See Related User Reviews KM Katelyn M. Small-Business (50 or fewer emp.) 5.0/5 "LuxSci is a very effective email management and security software." What do you dislike about LuxSci? LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxS ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "been using luxsci for 10+ yrs with no issues, secure, helpful and knowledgeable support team." What do you dislike about LuxSci? missing a web app, but iphone mail helps with that ![June H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "June H.") JH June H. owner, therapist Small-Business (50 or fewer emp.) 2/10/2025 "Confidence with the HIPAA compliance, but expensive." 3/5 What do you like best about LuxSci? HIPAA compliance, ease of use, excellent customer support Review collected by and hosted on G2.com. What do you dislike about LuxSci? Expense, increased costs, lack of complete integration with phone Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? HIPAA compliance required for mental health provision Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AJ Allen J. CEO Small-Business (50 or fewer emp.) 8/30/2022 "Easy way to send HIPAA compliant emails and attachments for Healthcare Providers." 4.5/5 What do you like best about LuxSci? The process of setting up an email account is quite easy. It can be done online or you can speak to one of their extremely knowledgeable support staff. Emails work just like any other platform, however, you now are protected. Review collected by and hosted on G2.com. What do you dislike about LuxSci? Not much to dislike. Their service is consistent. I am very pleased with LuxSci. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? HIPAA compliance. As a healthcare provider, this is vital to protecting ePHI for patients and providers. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-7056092/official_response/edit) Hi Allen, thank you for choosing LuxSci to send secure emails. We appreciate the review, and thank you for being a customer! Please continue to reach out to support with any questions or concerns and we will be happy to assist you. 11/5/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 1/28/2025 "Secure email with prompt customer service" 4/5 What do you like best about LuxSci? I like having the level of email security that LuxSci provides. And they are good at providing customer service that is prompt and addresses the questions I have with solutions and clear explanations. Review collected by and hosted on G2.com. What do you dislike about LuxSci? The interface is not as user friendly as some other email services. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? Providing secure email that maintains my email communication privacy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Matthew T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew T.") MT Matthew T. IT Manager Mid-Market (51-1000 emp.) 1/21/2025 "Turn key solution" 4.5/5 What do you like best about LuxSci? Organization of administrator interface. Review collected by and hosted on G2.com. What do you dislike about LuxSci? Repetitive Proofpoint Essentials - Quarantine Digest Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? Luxsci is providing secure email hosting service Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller HG Helena G. Small-Business (50 or fewer emp.) 2/21/2024 "Most secure and HIPAA compliant email platform" 5/5 What do you like best about LuxSci? I highly recommend it for the HIPAA compliant email service they offer. We are a small company so we we´re worried about not being attended when needed, but so far we have a very good customer service. Once you are in it it´s very ease of use, at the beggining we feelt overwhelmed but after 1 or 2 days we got use to it. We use it daily and we also like that each day we receive a report of potential spam emails, which allow us to block any email we don´t want or need. The training was very simple so I´ll say it was implemented really well. The software has an excellent ease of integration with other third-party services as you´re able to unecrypt any email you want to send. Review collected by and hosted on G2.com. What do you dislike about LuxSci? It doesn´t has an application or any way to communicate within the people of the same company (like a Zoom, Teams or any other platform). Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? Our sales representative told us that they might come back sometime with an internal communication platform, so instead of our team only being in communication b email we can also chat. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") AL Verified User in Legal Services Small-Business (50 or fewer emp.) 1/22/2025 "Good support, service is somewhat dated." 3/5 What do you like best about LuxSci? Technical support is prompt and professional. Review collected by and hosted on G2.com. What do you dislike about LuxSci? The service itself feels dated. Webmail app is painfully slow. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? offering an alternative to Google and MS Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JW Jim W. BusDev\_Security Officer Small-Business (50 or fewer emp.) 2/7/2024 "Resolution to SSL sign on problem" 5/5 What do you like best about LuxSci? We use and rely upon secure email greatly. So, when we run into rare problems with LuxSci, it is greatly appreciated the short time to resolution. The Customer Support team is tenacious in solving problems in the shortest time possible. Review collected by and hosted on G2.com. What do you dislike about LuxSci? This is more our issue, but when it comes time to SSL Renewal it is a bit confusing for us non technical types. If LuxSci could have the renewal a little less technical and a bit more moron proof, it would be greatly apprciated. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? We are a Medical Billing Service and all our communications are required to be HIPAA compliant. Virtually all communications with patients and medical offices are ran through the LuxSci email server. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![James W M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James W M.") JM James W M. President Small-Business (50 or fewer emp.) 6/9/2023 "Great email solution for security" 5/5 What do you like best about LuxSci? I have been using LuxSci for my business for the last 10 years now. Luxsci has been a great partner and provided excellent service to us. After 10 years I experienced my first outage ever, and it was completely my fault for messing up some settings. I submitted an emergency ticket after hours; within 30 minutes I had a tech on the phone with me troubleshooting and we got it back up in less than an hour. Review collected by and hosted on G2.com. What do you dislike about LuxSci? My business uses Outlook mail client; however, if you were to use the web client that LuxSci offers it is not very aesthetically pleasing or modern. The cost is affordable given the quality of service and features; however, it is relatively expensive compared to using whatever email service comes with your basic web hosting. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? Not mentioned is the anonymized IP service which is really beneficial to our business as the Dynamic IPs the ISP kept giving us were all blacklisted causing high rates of emails to be blocked by spam filters. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-8199746/official_response/edit) Hi James, thank you for leaving a review! I'm glad our support team was able to help you out. We hope you'll remain a customer for years to come! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Eileen L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eileen L.") EL Eileen L. Owner Small-Business (50 or fewer emp.) 5/21/2021 "Excellent customer service" 5/5 What do you like best about LuxSci? As a customer of LuxSci for more than 19 years, I appreciate their excellent customer service. When submitting a question, even if I rate it as "not an emergency", I receive a response almost immediately. I also appreciate the ability to speak to the customer service specialist personally when I need to, without having to read through all sorts of online information. This saves me time and enables me to work more efficiently. I always get clear and patient explanations and guidance. Review collected by and hosted on G2.com. What do you dislike about LuxSci? I have been a Lux Sci customer for over 19 years. I cannot think of any downside to this wonderful service. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? As a tax accountant, using Lux Sci enables me to send attachments containing copies of client tax returns, and messages to clients containing sensitive and personal financial information without worry. It also allows the client to reply to me securely and send sensitive info to me from their end. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-4755755/official_response/edit) Hi Eileen, thank you for leaving a review! Our customer support team is always ready to assist whenever you have questions. We thank you for being a long-time customer and hope you'll be with us for years to come. 5/17/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JB Julie B. Small-Business (50 or fewer emp.) 11/20/2023 "Good customer service. Professional. Good product to offer." 5/5 What do you like best about LuxSci? Best is the security and reassurance that emails and other forms are HIPAA compliant. Review collected by and hosted on G2.com. What do you dislike about LuxSci? There is no phone number to call anyone. Have to write a support ticket for help, although they do respond quickly. Review collected by and hosted on G2.com. What problems is LuxSci solving and how is that benefiting you? Forms are HIPAA compliant and I'm reassured that the emails are secure. Review collected by and hosted on G2.com. Show More Response from Kacie Ward of LuxSci [Editedit](https://www.g2.com/survey_responses/luxsci-review-8903295/official_response/edit) Hi Julie, thank you for the kind review. Our support team is always happy to speak on the phone. Please indicate in the ticket that you would like a call back and one of our team members will be happy to talk to you. Thanks again for being a LuxSci customer! 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