--- title: LuxSci Reviews meta_title: 'LuxSci Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 83 reviews by the users' company size, role or industry to find out how LuxSci works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 83 scale: '5' date_modified: '2026-08-07' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # LuxSci Reviews **Vendor:** LuxSci **Category:** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) **Average Rating:** 4.7/5.0 **Total Reviews:** 83 ## About LuxSci LuxSci provides HIPAA-compliant email and secure digital communication solutions for organizations that send sensitive healthcare data at scale. The platform is designed for high deliverability, automated encryption, and compliance across transactional email, user communications, and customer outreach. • Secure High Volume: HIPAA-compliant transactional and application email delivered at scale via API or SMTP. • Secure Marketing: HIPAA-compliant email marketing and outreach campaigns with encryption and workflow automation. • Secure Gateway: Automatic, policy-based encryption for outbound email from Microsoft 365, Google Workspace, and on-premises systems. • Secure Forms: Encrypted web forms for collecting and routing PHI and other sensitive data. • Secure Email Hosting: Secure, compliant email hosting for organizations that require full control and auditability. LuxSci is used by healthcare providers, digital health companies, and regulated organizations that need secure communications without sacrificing deliverability or usability. ## LuxSci Pros & Cons **What users like:** - Users commend the **responsive customer support** of LuxSci, always updating needs promptly and efficiently. (21 reviews) - Users appreciate the **high level of security** provided by LuxSci, ensuring safe and encrypted communications. (12 reviews) - Users admire the **ease of use** in LuxSci, benefiting from a secure and intuitive setup experience. (11 reviews) - Users appreciate the **robust HIPAA compliance** of LuxSci, ensuring secure and confidential email communication for their businesses. (10 reviews) - Users value the **reliability** of LuxSci, consistently providing secure and compliant email services with excellent support. (8 reviews) - Users highly value LuxSci's **response speed** , noting quick updates and prompt support for their needs. (8 reviews) - Helpful (7 reviews) - Email Security (6 reviews) - Protection (6 reviews) - Response Time (6 reviews) **What users dislike:** - Users face **email filtering and integration issues** with LuxSci, leading to missed messages and setup difficulties. (5 reviews) - Users find LuxSci's interface **not user-friendly** , facing challenges in administration without IT expertise. (5 reviews) - Users find the **interface lacking user-friendliness** , often preferring more modern email service layouts. (5 reviews) - Users note the **limited features** of LuxSci, particularly lacking communication tools and web app functionality. (4 reviews) - Users experience **missing features** in LuxSci, affecting email filtering, integration, and custom requests implementation. (4 reviews) - Outdated Interface (4 reviews) - Difficult Setup (3 reviews) - Expensive (3 reviews) - Access Issues (2 reviews) - Attachment Issues (2 reviews) ## LuxSci Reviews ### 1. Secure email with prompt customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about LuxSci?** I like having the level of email security that LuxSci provides. And they are good at providing customer service that is prompt and addresses the questions I have with solutions and clear explanations. **What do you dislike about LuxSci?** The interface is not as user friendly as some other email services. **What problems is LuxSci solving and how is that benefiting you?** Providing secure email that maintains my email communication privacy. ### 2. Resolution to SSL sign on problem **Rating:** 5.0/5.0 stars **Reviewed by:** Jim W. | BusDev_Security Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about LuxSci?** We use and rely upon secure email greatly. So, when we run into rare problems with LuxSci, it is greatly appreciated the short time to resolution. The Customer Support team is tenacious in solving problems in the shortest time possible. **What do you dislike about LuxSci?** This is more our issue, but when it comes time to SSL Renewal it is a bit confusing for us non technical types. If LuxSci could have the renewal a little less technical and a bit more moron proof, it would be greatly apprciated. **What problems is LuxSci solving and how is that benefiting you?** We are a Medical Billing Service and all our communications are required to be HIPAA compliant. Virtually all communications with patients and medical offices are ran through the LuxSci email server. ### 3. Safe, Secure Email Administration with Extensive Tools and Support **Rating:** 5.0/5.0 stars **Reviewed by:** George A. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2021 **What do you like best about LuxSci?** The most important service from LuxSci is the layers of security and encryption. We're a small custom builder firm without an IT department. Knowing that LuxSci places the highest priority on security and account defense means we don't have to become experts ourselves. HIPAA compliance probably greatly exceeds our security needs, but knowing that our communications with our clients are treated as if we're trading medical records means that our clients' personal and financial information are protected to the highest regulatory standard. Second most important is the robust administrative tools. Our team is spread across multiple locations, and LuxSci makes it easy to maintain our staff email accounts remotely. **What do you dislike about LuxSci?** LuxSci is set up to easily administer accounts in large organizations that operate under tight government regulations. That requires a robust administrative portal, so for a small firm like ours, without IT knowledge, the administrative portal can be somewhat daunting. However, LuxSci's large and easily searched documentation library is very helpful for non-IT experts like us to understand how to run the service. And if we can't figure out how to resolve an issue, LuxSci's Support Team is among the best in terms of swiftness in response and thoroughness in resolutions. **Recommendations to others considering LuxSci:** If you're a small firm like us, the last thing you need is security breaches and the potential of exposure of client data. LuxSci is competitively priced and takes care of all the details of securing client communications. For us, relying on LuxSci is peace of mind. Don't short-change yourself with a less secure provider. Choose the best, and get on with running your business. **What problems is LuxSci solving and how is that benefiting you?** Number One: We don't worry about security in our client communications. LuxSci takes care of that. Any time we need to assure a client that the information they share via email is secure, we just have to explain that we use LuxSci, which means our client communications are as secure as if we're trading medical records. As a custom home and commercial builder, we must earn our clients' trust in several categories. Showing that our email service provider meets the requirements for the medical industry demonstrates that we are thorough in everything we do. This helps support building trust. **Official Response from Kacie Ward:** > Hi George, thank you for taking the time to leave us a review. I'm so glad to hear that LuxSci's commitment to secure email communications helps you build trust with your own clients. Please continue to reach out to our support team if you are having difficulty navigating the user interface. We are always updating our documentation and are happy to hear your suggestions. Thanks again for being a LuxSci customer! ### 4. LuxSci has excellent security and customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2022 **What do you like best about LuxSci?** 24-7 customer service for any issues has been a huge help. Service is responsive, helpful, effective, and professional every time. **What do you dislike about LuxSci?** Some interfaces aren't user-friendly and require admin support to use. **What problems is LuxSci solving and how is that benefiting you?** Lux-Sci provides best-in-class HIPAA-compliant email, forms, and web hosting for my website clients. **Official Response from Kacie Ward:** > Thanks for the review! Our best-in-class support time is always happy to answer questions and help troubleshoot issues. We appreciate the feedback on the UI- please feel free to share specifics with the support team. We are planning updates and customer feedback is very important to us. Thanks again for being a LuxSci customer! ### 5. Luxsci is efficient and the support is incredible! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2022 **What do you like best about LuxSci?** The Support team! They are awsome to work with. **What do you dislike about LuxSci?** Sometimes we have issues that are easy to fix once wee talk to support and find out know how to do it, but the help guide is not very helpful for us to solve it on our own, **What problems is LuxSci solving and how is that benefiting you?** Usually, we just have user questions **Official Response from Kacie Ward:** > Thanks for leaving a review. We agree, our support team is the best! Thank you for providing feedback on our documentation. This year, we created a new team to review and revise it. This project is still ongoing, but we appreciate you flagging anything outdated or confusing. ## LuxSci Discussions - [Can email service providers have their spam management tools integrated with email client software?](https://www.g2.com/discussions/51887-can-email-service-providers-have-their-spam-management-tools-integrated-with-email-client-software) - 1 comment, 1 upvote - [How does LuxSci work?](https://www.g2.com/discussions/how-does-luxsci-work) - 3 comments - [View LuxSci pricing details and edition comparison](https://www.g2.com/products/luxsci/reviews?filters%5Bsentiment_snippet%5D=1333963&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A58%3A50+-0500&secure%5Bsession_id%5D=f1b46e9e-a336-4a85-a448-b1bf23f8ba42&secure%5Btoken%5D=821e30aaa26026be09925c5e6ec0491aa3f4d1beebe84949d830ab38e6e3598f&format=llm_user) ## LuxSci Features **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Additional Functionality** - Phishing Protection - Threat Response - Domain Check - Security Auditing - AI/Machine Learning - Third-Party Integrations - AI Copilot - Reporting/Analytics - Anomaly/Malware Detection - SURLB/URIBL Filtering - Activity Dashboard - Scheduled/Automated Reports - For MSPs - Whitelisting/Blacklisting - Fraud Detection - Spam Blocker - Spam Quarantine - API - Data Leak Prevention - Encryption - Audit Trail - Real-Time Monitoring - Spam Analysis - Policy Management - Alerts/Escalation - Email Management - Vulnerability Scanning - Generative AI - Threat Protection - Email Attachment Protection - Email Filtering - Two-Factor Authentication **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Alerts/Notifications - Drip Campaigns - Customer Segmentation **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - PCI Compliance **Functionality** - Anti-Spam - Anti-Malware - Anti-Phishing - SURLB/URIBL Filtering - Quarantine - Outbound Email Monitoring - Advanced Threat Intelligence/Protection - Archiving - Reporting - On-prem deployment - Email Attachment Protection - Phishing Protection - Single Sign On - Email Monitoring - Real-Time Monitoring **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Encryption Techniques - Email Encryption** - Encryption Algorithms - Transport Encryption - End-to-End Encryption **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing - Activity Dashboard - Activity Tracking - A/B Testing **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Authentication, Verification, and Access Controls - Email Encryption** - Revocation Mechanisms - Access Controls - Digital Signatures - Certificate Authorities **Agentic AI - Secure Email Gateway** - Proactive Assistance **Additional Functionality** - Activity Dashboard - Audit Trail - Allow/Block List - Generative AI - Vulnerability Scanning - Active Directory Integration - Threat Response - Search - Intrusion Detection System - Compliance Management - Spam Blocker - Encryption - Data Verification - Audit Management - Alerts/Escalation - Policy Management - Customizable Reports - Archiving & Retention - Data Synchronization - Activity Tracking - Microsoft Outlook Integration - SSL Security - Secure Login - Third-Party Integrations - Spam Detection - Real-Time Notifications - Scheduled/Automated Reports - Email Tracking - Fraud Detection - Event Logs - Data Retention Management - Backup and Recovery - Threat Intelligence - Whitelisting/Blacklisting - Data Import/Export - Two-Factor Authentication - Reporting & Statistics - Anti Virus - Data Loss Prevention - Risk Alerts - Access Controls/Permissions - Password Management - AI Copilot - Authentication **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability - Workflow Management - List Management - Template Management - Email Management - Subscription Management - Click Tracking **Security Enhancements and Auditing - Email Encryption** - Malware Scanning - Reporting - Audit Trails - Data Loss Prevention (DLP) **Additional Functionality** - Third-Party Integrations - Customizable Branding - Email Monitoring - Generative AI - Mobile Access - WYSIWYG Editor - Real-Time Data - Unsubscribe Database - AI Copilot - Drag & Drop - Geolocation - Event Triggered Actions - Simple Mail Transfer Protocol (SMTP) - Contact Database - Campaign Analytics - SMS Messaging - Customizable Forms - Autoresponders - Email Marketing - Message Personalization - Reporting/Analytics - Dynamic Content - Customizable Fields - Campaign Scheduling - Email Distribution **Integration, Compatibility, and Usability - Email Encryption** - User-Friendly Interfaces - APIs and SDKs - Email Client Integration - Automation **Reporting & Analytics** - A/B Testing - Basic Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration - Third-Party Integrations **Additional Functionality** - Personalization - Autoresponders - Customer Segmentation - Newsletter Management - AI Copilot - WYSIWYG Editor - Engagement Tracking - Preview Functionality - Email Tracking - Email Campaign Management - Landing Pages/Web Forms - Customizable Branding - Lead Capture - Mobile Optimization - Customer Journey Mapping - ROI Tracking - Activity Dashboard - Customizable Fields - Reporting/Analytics - Click Tracking - List Management - GDPR Compliance - Subscriber Management - Email Sequences - Campaign Scheduling - Event Triggered Actions - Multi-Language - Template Management - Customizable CTAs - Real-Time Analytics - Dynamic Content - CAN-SPAM Compliance - Multi-Channel Marketing - HTML Editor - Contact Management - Drip Campaigns - Campaign Analytics - Product Recommendations - Image Library - Workflow Automation ## Top LuxSci Alternatives - 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