---
title: Luware Nimbus Reviews
meta_title: 'Luware Nimbus Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Luware Nimbus works for a business like yours.
date_modified: '2026-06-22'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Luware Nimbus Reviews
**Vendor:** Luware  
**Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service)
## About Luware Nimbus
Luware Nimbus transforms Microsoft Teams into an AI-powered customer experience hub, connecting your entire organization—from reception to contact center—on one unified platform. Key benefits: - One platform: Manage all interactions directly in Microsoft Teams without third-party tools - AI-driven routing: Detect customer intent and connect them to the right expert, improving First Call Resolution by up to 22% - Omnichannel: Handle voice, chat, email, and social interactions in one interface - Microsoft-certified: Native integration with Teams, Azure, and Power Automate - Analytics: Real-time and historical insights on performance and customer satisfaction - Secure & reliable: SOC 2 Type II, ISO 27001, and M365 certified with 99.99% uptime and 24/7 support - Scalable: Modular features like Attendant Console, Routing, and full Omnichannel






- [View Luware Nimbus pricing details and edition comparison](https://www.g2.com/products/luware-nimbus/reviews?open_modal_url=%2Fproducts%2Fluware-nimbus%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fluware-nimbus%252Freviews%26source%3Dpdp_avatar&section=pricing&secure%5Bexpires_at%5D=2026-08-06+17%3A29%3A10+-0500&secure%5Bsession_id%5D=e9e6adc8-917c-49ee-97e9-845400d48024&secure%5Btoken%5D=4efbb6342bf8107c99521d27cb32f951098ebd8f390f5153116f2ae9ef7cbafd&format=llm_user)

## Luware Nimbus Features
**Additional Functionality**
- CRM
- Data Import/Export
- Alerts/Notifications
- Calendar Management
- Third-Party Integrations
- Sales Pipeline Management
- Collaboration Tools
- Activity Dashboard
- Reporting/Analytics
- Lead Scoring
- Task Management
- Document Management
- Calendar/Reminder System
- Lead Qualification
- Client Management
- Customer Database
- Territory Management
- Commenting/Notes
- Access Controls/Permissions
- Mobile Access
- Email Management
- Lead Management
- Event Triggered Actions
- Interaction Tracking
- Segmentation
- AI Copilot
- Generative AI
- Data Visualization
- Appointment Scheduling
- Lead Generation
- Feedback Management
- NPS Survey Structure
- Search/Filter
- Visual Analytics
- CSAT Survey Structure
- Engagement Tracking
- SMS Messaging
- Sentiment Analysis
- Customizable Templates
- CES Survey Structure
- AI/Machine Learning
- Survey/Poll Management
- Customer Experience Management
- Chat/Messaging
- Customizable Forms
- Customer Journey Mapping
- Trend Analysis
- Complaint Monitoring
- Widgets
- Customer Segmentation
- Social Media Integration
- Multi-Channel Communication
- Performance Metrics
- Workflow Automation

## Top Luware Nimbus Alternatives
  - [MightyCall](https://www.g2.com/products/mightycall/reviews) - 4.4/5.0 (340 reviews)
  - [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) - 4.8/5.0 (85 reviews)
  - [Caller ID Reputation](https://www.g2.com/products/caller-id-reputation/reviews) - 4.7/5.0 (41 reviews)