Cristóbal T.
CT
Cristóbal T.
Senior IT Support Engineer
Enterprise (> 1000 emp.)
"Easy SaaS discovery, management and AppStore to manage the SaaS"
5/5
What do you like best about Lumos?

How easily integrates with our technology stack. Okta, Slack, Google Workspace, Zoom...

How responsive is their team to accept suggestions, new features... Review collected by and hosted on G2.com.

What do you dislike about Lumos?

It's a bit young product, but it's at the same time a big advantage as while they are building the tool it adapts to our company needs. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos
Edit edit

Thanks for the review, Cristóbal! I'm happy to hear that Lumos is giving you and your team better visibility into SaaS app usage, and that the AppStore helps you manage your SaaS app catalog. Our development team is really focused on building new features that our customers actually need, so we're excited to build a solution that can grow with you. Thanks again for taking the time to share your experience with Lumos and for being such a great customer. We appreciate you!

Dai P.
DP
Dai P.
Head of IT
Mid-Market (51-1000 emp.)
"The Lumos Identity Experience"
5/5
What do you like best about Lumos?

The Self-Service App feature dramatically reduces waiting time for our staff. The Access Review reports easily notify app owners of user licenses which reduces cost. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

So far nothing. The Lumos CSM has provides us with the needed support to get us going and integrated us quickly on what we want to accomplish. The UI is a delight to use. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos
Edit edit

Thanks, Dai! I am thrilled to hear that the self-service AppStore and Access Review reports are helping you cut down on wait time and spending. And thank you SO much for the feedback on our UI - we appreciate it! Thanks again for taking the time to share your experience with Lumos and for being such a great customer.

Bradon L.
BL
Bradon L.
IT Operations Manager
Enterprise (> 1000 emp.)
"Turbo Charged our Service Desk"
5/5
What do you like best about Lumos?

One of the biggest advantages of Lumos is that it is simple and powerful. We were able to get Lumos online quickly and start having an impact on our business. Being able to quickly assign application access with little to no human interaction is a game changer. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

To be honest, it is hard to find things that I dislike about Lumos. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos
Edit edit

Thanks for the review, Bradon! I'm really happy to hear that Lumos is helping you with application access requests and access reviews. The development team is really focused on adding features that help IT Ops automate as much admin work as possible. Thanks again for sharing your experience with Lumos and for being such a great customer. We appreciate you!

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Lumos is already making a big difference for us."
5/5
What do you like best about Lumos?

We are coming from Microsoft Identity Manager. In comparison, the Lumos interface is highly simplified and straightforward allowing end users to find and request exactly what they need at a glance. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

Simply due to Lumos being new, there are some feature requests we have been working with the team on. They have been highly responsive and we've developed a great collaborative relationship. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos
Edit edit

Thanks for the review! I'm happy to hear that your users can easily navigate the AppStore to find the tools they need. And we appreciate your partnership with our development team to work on the features that are important to you and other customers. I really appreciate you taking the time to share your experience with Lumos. Thanks again!

Rubal S.
RS
Rubal S.
IT Procurement and Application Lifecycle
Mid-Market (51-1000 emp.)
"Lumos App Store Saves our Company Time and Money"
5/5
What do you like best about Lumos?

We are able to automate access to our applications - this includes granting access, creating the Jira ticket, gathering approvals, and completing the work. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

There isn't much that I dislike but Lumos is new and is adding new features all the time. They listen to their customers and work hard to fix bugs quickly. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos
Edit edit

Thanks for the review, Rubal! I am so happy to hear that we're saving your techs time and helping with license management. Thanks again for being such a great customer and for sharing your experience with Lumos.

Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Great Product, Great Team! Does it get any better?"
5/5
What do you like best about Lumos?

The capabilities of the platform. The team is amazing to work with! There is some thought leadership here that I haven't seen anywhere else. I feel like Lumos is headed in the right direction. The product is set up to compete with the big players in the space and will fill in some niches that aren't filled. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

Still, early days and some features are new. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos
Edit edit

Thanks for posting a review of Lumos! I am so happy to hear that we're helping you streamline the access review process - nothing better than a beautiful PDF, right? I will be sure to pass along your comments about our team. Thanks again for being a customer and for sharing your experience!

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"From evaluation to implementation, the team has been delightful and the product is very intuitive."
5/5
What do you like best about Lumos?

It is incredibly simple to hook services in, create approval chains, and automate onboarding and deprovisioning. The efficiencies gained will be very tangible. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

So far, no downsides. Time will tell, but our experience thus far has been well above average. The team is very concerned with our success and has gone to great lengths to make sure we are well versed and set up for automation and user satisfaction. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos
Edit edit

Thanks for the review! I'm so happy to hear that you're getting value from the product and that you're excited about the automation around onboarding and deprovisioning. On behalf of the team, thanks again for sharing your experience with Lumos and for being such a great customer! We look forward to growing with you and helping your team stay lean and productive.

Varqa K.
VK
Varqa K.
I
Mid-Market (51-1000 emp.)
"A great application to help save money and off board / onboard"
4/5
What do you like best about Lumos?

The ability to have an app store. Also the ability to discover Shadow it as well as onboarding and off-boarding of employees. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

It can be a little buggy at first but their team is very responsive and able to fix things quickly as well as they are always rolling out new features. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos
Edit edit

Thanks, Varqa! I'm happy to hear that Lumos is helping with onboarding, offboarding, and Shadow IT. And thank you for the feedback on the product. Our team is working hard to make sure Lumos is easy to use and works well for busy IT teams. Thanks again for being a customer and for taking the time to write about your experience. We appreciate you!

Verified User in Electrical/Electronic Manufacturing
AE
Verified User in Electrical/Electronic Manufacturing
Mid-Market (51-1000 emp.)
"Cost-effective offboarding automation and access review, with a growing library of integrations"
4.5/5
What do you like best about Lumos?

Lumos's one-click offboarding saves my team a lot of time with the offboarding process. It also removes human error as an element in most interactions, decreasing the amount of time that it takes for me to ramp new employees into the process. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

We've been with Lumos for a long time and have experienced occasional hiccups in their integration development. The team has been very responsive and helped fix any errors! Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos
Edit edit

Thanks for the review! I am happy to hear that you're saving time with one click offboarding and that Lumos gives your team more visibility into application usage. Thanks for the insight around integration development, too! Our development team is working hard on improving our existing integrations and adding new ones that will help our customers improve their ITOps without adding more administrative work. Thanks again for sharing your experience with Lumos and for being such a great customer!

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Mid-Market (51-1000 emp.)
"VP, Tech Ops"
5/5
What do you like best about Lumos?

Lumos is an application that helps with Onboarding/Offboarding and keeping tabs on all software access requests. This is something unlike any other and should have been in the market years ago. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

At the moment, features are up and coming so the only downside is that it may or may not meet everyone's needs. That said, Lumos is very eager to listen and so far have implemented new features based on our feedback. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos
Edit edit

Thanks for the review! I am so happy to hear that Lumos is helping you keep up with app access requests. And thanks for the feedback on our new features. Our development team is continuously working on improvements to the platform and listening to the needs of customers - thanks for your input. On behalf of the Lumos team, thanks again for sharing your experience and for being such a great customer. We appreciate it!