Being able to automate application request fulfillment, and at the same time build a database we can use for access reviews that keep us in compliance, is great. We had not come across a product like this when we spoke to Lumos. Review collected by and hosted on G2.com.

Nothing that we've seen so far to dislike. The Lumos team has been very receptive to our feature requests and feedback. Review collected by and hosted on G2.com.

Lumos takes a new approach to application provisioning in the enterprise environment. Most services that assist in application management simply show you what you're wasting money on, but Lumos takes care to make sure that your end users are able to self-serve, and are only provisioned the applications they need for the time that they need them and can do this all via an integration in Slack. It's amazing to see all the mundane access request issues which clog up our IT queue be deflected by Lumos. We are so excited to expand our use of this new product across our company! Review collected by and hosted on G2.com.

Lumos is still new, and as with any new and exciting product, there are some bugs and hot fixes still in the mix. However their customer care team (shout out to Annie Song!) has done a great job supporting us through application troubleshooting, customer success calls, quick turnaround time on questions. A shared slack channel has helped us collaborate and white glove support through CEO and founder Andrej lets us know they care about us as a customer. Review collected by and hosted on G2.com.

Lumos' integration with Okta makes it a breeze to deploy and allows you to quickly roll it out to your organization. Since implementing the tool a month ago we've heard nothing but positive feedback from our end users about how easy Lumos is to navigate and to quickly get the access they need to do their jobs. I couldn't recommend Lumos more. Review collected by and hosted on G2.com.

The upsides far outweigh the downsides. Considering how new Lumos (both company and product) there are some missing features, which is to be expected. However, in our experience, the Lumos team has been great to work with. They are listening to our feedback and are quickly able to iterate on enhancement requests and bring them to the product. Review collected by and hosted on G2.com.

We can easily access information such as an investigation report. Review collected by and hosted on G2.com.

I wish Lumos help center had a live chat. Ideally, the initial question can be answered by a bot, but when issues become more specific having the option to speak to a live rep would be nice. Review collected by and hosted on G2.com.

I highly respect the entire team and the software is delightful.

From the beginning of the discovery process, Lumos listened to our needs and provided us with a personalized journey allowing us to vet if Lumos was our solution.

Now, working with Lumos couldn't be better. 1:1 Slack onboarding, support, and launce advice, I'm confident we are on our way to greater vision and process behind software management. Security, budget, and happy auditors for the win! Review collected by and hosted on G2.com.

As Lumos continues to grow, integrations will increase. We are excited to be part of the growth from a customer angle. Everyone is listening and eager to help. Review collected by and hosted on G2.com.

It solves a number of problems that have been outstanding for us. The most important has been user access reviews which we require for some of our compliance objectives. These can be done quickly and can be distributed out to different members of the company that are responsible for the application ensuring that the correct person is performing the review. We are new to the platform and are still onboarding to some of the features, but there is some great functionality to unlock including the ability to provide time-based group memberships which is something of particular interest. Review collected by and hosted on G2.com.

Being a new product, it's lacking some features at the moment, the most apparent is more robust reporting, but suspect that will come with time. Lack of some ability to automate, i.e. schedule quarterly user access reviews and have the platform notify a reviewer. Review collected by and hosted on G2.com.

I really like the access review feature. You can quickly assess applications, users in applications and then you can use this as part of a compliance review which is great. Review collected by and hosted on G2.com.

.The team has been very very responsive to any bugs I've identified and to the best of my knowledge has fixed them all, so I don't have any complaints. They really want their customers to find a lot of value in the product. Review collected by and hosted on G2.com.

We are a growing startup looking to manage our IT assets and Lumos makes it easy to manage account access, audit reviews, shadow IT accounts and has been more than flexible with us when asking for additional integrations or bug fixing. Review collected by and hosted on G2.com.

We haven't run into much that we haven't liked, and when we do the Lumos team is more than happy to set up a time with us to go over whatever issue we are running into. Review collected by and hosted on G2.com.

Entitlement Automation

Entitlement Workflow

Audit logs

Reports

App owner delegation Review collected by and hosted on G2.com.

Customization for Okta groups prioritization within the Lumos self service request form Review collected by and hosted on G2.com.

Lumos Self-Service catalog for access and integration with ITSM tools has saved a lot of time for our IT team. It has an amazing UI experience.

Time-based access control makes it easier to manage temporary access. Lumos team is very quick in implementing the features that are requested. They are always ready to jump in and help the customer. Kudos to the entire team. Review collected by and hosted on G2.com.

There isn't much that you don't like about Lumos. However, Onboarding with birthright access provisioning can be improved. More control for administrator users to self-manage the tool will take the tool a long way. Review collected by and hosted on G2.com.