Jonathan P.
JP
Jonathan P.
Director
Mid-Market (51-1000 emp.)
"Clarity with your SaaS tech stack"
4.5/5
What do you like best about Lumos?

Lumos makes our tech stack stance clearer and boosts confidence in processes prone to human errors. The team is also always willing to work towards a better product. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

We're just starting our journey so not much to report yet. Review collected by and hosted on G2.com.

Response from Samanee Mahbub of Lumos
Edit edit

Thank you for your review Jonathan! We're glad to see that Lumos has helped you gain more visibility and confidence in managing your tech stack app. Our product and CS teams are always working to make sure we're hearing your feedback and building what you need. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you!

Paul W.
PW
Paul W.
IT Manager
Mid-Market (51-1000 emp.)
"Lumos has worked really well as a Blissfully replacement so far"
5/5
What do you like best about Lumos?

Lumos does a very nice job not only around automation between itself and 3rd parts SAAS apps but has a great manual process in place when automation is not available. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

I really wish Lumos had the ability within the app to display security information on the various SAAS apps that we use such as SOC 2 compliance. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos
Edit edit

Thanks for the review, Paul! I'm happy to hear that Lumos is working well for you and making it easy to manage and revoke user access. I shared your feedback regarding security info with our product team. Thanks again for sharing your experience with Lumos and for being such a great customer. We appreciate you!

Chris G.
CG
Chris G.
Mid-Market (51-1000 emp.)
"Lumos encapsulates SaaS in an elegant way"
5/5
What do you like best about Lumos?

They have captured the most important aspects of SaaS management (Access reviews, SaaS user/license management and Savings reporting). Review collected by and hosted on G2.com.

What do you dislike about Lumos?

Some features are immature, like the savings reporting, however they are working to improve their product and have been true to their roadmap so far. Review collected by and hosted on G2.com.

Response from Samanee Mahbub of Lumos
Edit edit

Thank you for the review Chris! Glad to see you're finding value with Lumos across the full suite of products we have for SaaS management! Appreciate the feedback on our savings reporting. We've got some updates coming up soon in that area! Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate it.

TM
Tommy M.
Mid-Market (51-1000 emp.)
"Lumos takes the burden off IT for application access and auditing."
5/5
What do you like best about Lumos?

Users can quickly request access to a service or application on the fly.

Using automated intervals we can now grant JIT access and pull access when no longer needed after a specific time period.

We can also now automate the audit process and take a lot of the guess work out of user access auditing and vetting. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

Have not found a downside yet.

They continue to add new features and value to an already stellar application. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos
Edit edit

Thanks Tommy! I'm so happy to hear that Lumos is working well for you and it's taking some of the burden off of IT. I will share your kudos with the development team - they're working hard to add features to the platform that make IT teams' lives easier. Thanks again for taking time to write a review and for being such a great customer. We appreciate you!

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Love what they are doing over at Lumos"
5/5
What do you like best about Lumos?

We recently just launched Lumos. The Lumos support team has been a pleasure to deal with, any issues we had were quickly addressed. Lumos has helped my team save a lot of time handling end-user requests.

Pros:

Self-Service for End Users

Quickly provision access to apps we usually need to log into to grant access.

A quick look at Orphaned/Dormant accounts requires just a few clicks to de-provision those accounts.

It helps identify shadow IT apps that could have been missed.

Cons: None so far. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

We haven't found anything we dislike about this product yet. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos
Edit edit

Thanks for the review! I am happy to hear that Lumos is saving your team time and that you're using Lumos to identify which orphaned and dormant accounts you can provision. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you!

Verified User in Human Resources
AH
Verified User in Human Resources
Mid-Market (51-1000 emp.)
"Recent user"
4/5
What do you like best about Lumos?

The easiness of adding an application. Support is very hands-on to get any issue resolved. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

The pool of apps already integrated with Lumos is not that much. Review collected by and hosted on G2.com.

Response from Samanee Mahbub of Lumos
Edit edit

Thank you for the review! We're glad to hear that onboarding applications has been easy for you and your team. We're always working to add more apps to our catalog, and we'll keep you posted as we do. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you!

PA
Patrick A.
Enterprise (> 1000 emp.)
"Lumos at Chegg"
5/5
What do you like best about Lumos?

It is making the IT experience at Chegg tangibly better. It is a very friendly product to use and implement. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

It is a new product in the process of maturing. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos
Edit edit

Thanks for the review, Patrick! I'm happy to hear that Lumos is making a difference for your IT team by helping you streamline access reviews and your approval processes. Thanks again for taking the time to share your experience with Lumos and for being such a great customer. We appreciate you!

Justin B.
JB
Justin B.
Mid-Market (51-1000 emp.)
"Lumos helped automate over 1500 access approvals in the last quarter."
5/5
What do you like best about Lumos?

We previously were heavily reliant on Jira forms and manually moving a ticket between approvals, Lumos helped us automate that and enforce approval chains. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

There haven't been downsides to the use case we were trying to solve. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos
Edit edit

Wow - thanks so much for the review, Justin! You gave us 1500 reasons to smile today.🥳 I'm so happy to hear that Lumos is helping you automate IT tickets for access requests. Thanks again for sharing your experience with Lumos and for being such a great customer. We appreciate you!

Robin T.
RT
Robin T.
Head of IT
Mid-Market (51-1000 emp.)
"Lumos is a Time Saver"
5/5
What do you like best about Lumos?

I love that Lumos allows me to see when it comes to our SAAS apps. The visibility was not present in my org before having Lumos.

The easy navigation, and access reviews, and this is just the start, so much more in the pipeline. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

Since Lumos is such a new platform, some of the features that would be beneficial to my org are not available as a whole yet. However, what is available to me, has been completely useful, and time saving. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos
Edit edit

Thanks, Robin! I am happy to hear that Lumos gives you better visibility into your SaaS app usage and spending. Our development team is working hard to deliver on a great roadmap that will hopefully make Lumos even more useful and valuable to you and your organization. Thanks again for taking the time to share your insight about using Lumos and for being such a great customer!

Mark J.
MJ
Mark J.
Director of Information Security
Enterprise (> 1000 emp.)
"Great product with a great vision to the future"
5/5
What do you like best about Lumos?

Lumos is really just getting started. The product has visibility and data the use of this information has many applications and a lot of potential in the future. We have streamlined much of our application request and provisioning process to eliminate the use of IT staff for repetitive and mundane tasks. Overall our IT support teams are spending more time on real problems which has improved our overall productivity. On top of all that, we have a great system of record for access authorization to help meet any auditor requests. Our compliance program has improved significantly as a result of Lumos. Review collected by and hosted on G2.com.

What do you dislike about Lumos?

The Lumos platform contains so much information, that there are endless use cases individual organizations may want to be able to do. Many of these are specific to the organization and may not be a benefit to all or many if in existence. While the primary functions are fantastic, some gaps are still there that when added would take the platform to 11. The Lumos team loves to hear feedback and is quick to add capabilities to address these missing parts. Review collected by and hosted on G2.com.

Response from Sandi Green of Lumos
Edit edit

Thanks, Mark! I'm happy to hear how Lumos is helping your team cut down on busywork and repetitive tasks and can focus on real problems. And, thank you for your insight into the platform and how we can improve it. We are constantly looking for ways to make useful improvements to Lumos so that all IT teams can focus on more strategic work. Thanks again for being such a great customer and for taking the time to share your experience with our product.