--- title: Lumoa Reviews meta\_title: 'Lumoa Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 36 reviews by the users' company size, role or industry to find out how Lumoa works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 36 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Lumoa Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Lumoa but has limited features. Are you part of the Lumoa team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times. * * * Seller [Netigate](https://www.g2.com/sellers/netigate) Discussions [Lumoa Community](https://www.g2.com/products/lumoa/discuss) Languages Supported German, English, Finnish, Spanish, Swedish Solution Type All-in-One Overview by Fabrizio Trotti Show More ## Pricing Pricing provided by Lumoa. ### Lumoa Plans Free Trial Per Month ### Simple Starting at €525.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/lumoa/pricing) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Altair AI Studio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Altair AI Studio") Altair AI Studio 4.6/5(532) ](https://www.g2.com/products/rapidminer-studio/reviews) [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ View All Alternatives ](https://www.g2.com/products/lumoa/competitors/alternatives) ## User Insights Average based on 36 real user reviews. Implementation Time 4 months Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) MH Matias H. Enterprise (\> 1000 emp.) 11/28/2023 "Good tool for collecting customer feedback" 3/5 What do you like best about Lumoa? Lumoa is great at collecting the data and their platform does allow for a thorough analysis of results. Their new GPT feature can summarize text inputs and give an overview of sentiment, this is a great feature that we use in our team. Their support is generally helpful, but we have had some contact with their support that is below the expected level. It seems very person-dependent. We use the tool every day to evaluate customer feedback. The integration of Lumoa: I'd rate it 7/10. We had some hickups, but all in all it did what we needed. Review collected by and hosted on G2.com. What do you dislike about Lumoa? We've had trouble with their methods and communication relating to implementing changes without notifying us. This has been a problem because we extract the data from lumoa and connect it to internal data - and this process is sensitive to changes in columns of the extract. Review collected by and hosted on G2.com. What problems is Lumoa solving and how is that benefiting you? Lumoa enables us to collect customer feedback and trustpilot reviews and gives us a sense of sentiment in the thousands of responses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CJ Chris J. Mid-Market (51-1000 emp.) 11/27/2023 "Great tool to monitor what your guests think about your establishment and services" 5/5 What do you like best about Lumoa? It is a great tool to monitor what your guests think about your establishment and services AND act upon it. The various selections and filter options are being very helpful to drill down on the teething issues AND exceptional qualities you might have presently in your business and enable you to identify, detail and scrutinise, engineer, improve, build and monitor progress against those events/facilities/challenges/icons/USPs It s newly featured AI really summarises the areas quite well and gives a great and objectove overview of what people think about the business across the various channels in the www. In summary it is an easy to use tool, easy to implement and to integrate into the DNA of the business on all levels. Daily use in "operations" as well as in "customer support" to be in touch with guests asap after them posting their reviews online is highly recommended and made easy. Review collected by and hosted on G2.com. What do you dislike about Lumoa? Lumoa can only help you to identify the challenges, but will not solve them for you. :) Review collected by and hosted on G2.com. What problems is Lumoa solving and how is that benefiting you? It summarises the complex world of reviews and social media feedback in the www and puts it easy to use at our fingertips. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Matthieu B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthieu B.") MB Matthieu B. Mid-Market (51-1000 emp.) 11/28/2023 "I recommend Lumoa to every organisation - their sentiment analysis is a game changer" 5/5 What do you like best about Lumoa? The sentiment analysis has helped my organisaton tremendously. It's now very easy to understand with greater depth what customers mention regarding our business, what htey need and what they are satisfied with. In just a few clicks we go from data to insights and the root cause of our issues, which gives us the ability to plan for projects quickly and effectively. Highly recommended also for their features/price ratio, they are ridiculously cheap for what htey can do if you compare them with the Medallia and Qualtrics. Review collected by and hosted on G2.com. What do you dislike about Lumoa? Not much to add, it delivers on our expectations Review collected by and hosted on G2.com. What problems is Lumoa solving and how is that benefiting you? Working on the right projects, since here we can have an unbiased view of the customers perception. Then for each sentiment, we can see how important it is and how satisfied they are. A few cliks later we have the root causde of their problems and a list of projects to implement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 12/4/2023 "Helpful tool for analysing customer feedback" 3.5/5 What do you like best about Lumoa? Lumoa brings together customer feedback from multiple sources. I find it particularly useful for keeping an eye on CSAT and NPS scores, reading the feedback, and assigning some customer comments to myself or colleagues for follow-up. Lumoa analytics tools help you get a rough understanding of the feedback topics, and allow you to drill down. Having no additional cost per user is valuable as it makes it easier to share feedback within the organisation. Lumoa team is quite helpful and reacts fast, and the tool is improving. Review collected by and hosted on G2.com. What do you dislike about Lumoa? Feedback analytics/categorisation is done based on a manually created model so how helpful and accurate it is depends entirely on how much time and effort you put into setting it up. Lumoa GPT functionalities are still work in progress, and AI insights not entirely accurate. The UI is somewhat dated and usability not the best although it is mostly quite functional. Review collected by and hosted on G2.com. What problems is Lumoa solving and how is that benefiting you? It makes it easier to get a grasp of high volumes of feedback Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 11/27/2023 "Valuable insights from feedback" 5/5 What do you like best about Lumoa? We receive tens of thousands of feedbacks a year so it is crucial to have an automated solution to analyze them. With Lumoa we can find the issues that drive our customer satisfaction and what we are doing well and what we need to develop. The new ChatGPT summaries have also made it even more easier to find valuable insights and the having no limit on users makes insights easily available to everyone in our company. The Lumoa team is also always easy to reach and answer quickly to queries and help with possible issues. Review collected by and hosted on G2.com. What do you dislike about Lumoa? At times there are some bugs in the system but those are usually very quickly fixed. Review collected by and hosted on G2.com. What problems is Lumoa solving and how is that benefiting you? We use Lumoa very widely in our organization to analyze feedback from different sources.With Lumoa we have all feedback in one place with same metrics and tools used for analyzing it. We arefeeb also an international company present in multiple countries so we receive feedback in many languages, so to be able to get all feedback translated into English is very important to us. This makes it possible for our teams to evaluate feedback from all markets together or of course also market by market. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") EC Verified User in Consumer Services Enterprise (\> 1000 emp.) 12/14/2023 "End-user friendly user interface combined with versatile capabilities" 4.5/5 What do you like best about Lumoa? Lumoa has enables us to get a much better understanding how our customers think about our products throughout their customer journey. Lumoa is easy to use and the genAI extension has also been a great addition to the tool, making it even quicker to assess our large amount of customer feedbacks and identify hot topics. Lumoa was also quick and easy to implement, which is always a big plus! Review collected by and hosted on G2.com. What do you dislike about Lumoa? So far both me and all people I have talked within our organization have been very happy to Lumoa, so not dislikes at least yet. Review collected by and hosted on G2.com. What problems is Lumoa solving and how is that benefiting you? It helps me to identify hot topics what are customers are giving us feedback about, which we can then take into consideration when we develop our products and make business decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TW Tammy W. Enterprise (\> 1000 emp.) 11/28/2023 "Time Saving and insightful" 4.5/5 What do you like best about Lumoa? Platform has a very intuitive interface making it incredibly easy to gather insight from Accuracy of sentiment analysis Community of users who share best practice Customer support are open to feedback and actaully welcome it to then making changes to better the dashboard Mulitple features that make analysis of root cause simpler Review collected by and hosted on G2.com. What do you dislike about Lumoa? Sometimes I find the filters a bit tricky to work with The topics don't always reflect the overall comments Review collected by and hosted on G2.com. What problems is Lumoa solving and how is that benefiting you? It is completing the text analysis and coding and creating a user interface thats clear and concise without bugs and having to update inhouse Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Enterprise (\> 1000 emp.) 12/6/2023 "Great for NPS Insights" 4/5 What do you like best about Lumoa? The ability of Lumoa to process through large quantities of qualitative information that would normally require hours of reading, and give that information in a nice concise summary is huge time saver. It's great being able to just send out a survey and have it come back in a nice organized format that is report ready. Review collected by and hosted on G2.com. What do you dislike about Lumoa? The surveying features are a bit lacking in terms of functionality and types of surveys that can be sent out. Review collected by and hosted on G2.com. What problems is Lumoa solving and how is that benefiting you? We've had unstructured text data from customers and users for years which has never been feasible for us to manually process through. Now Lumoa can go through this data for us providing the most important points at a cheaper rate and many times faster than manually processing this data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 12/13/2023 "Powerful tool for managing a very large amount of customer feedback with good usability" 4.5/5 What do you like best about Lumoa? Compared to previous experiences with another supplier and custom solutions for the same purpose, I feel that the language model quality is good and especially the interface is ahead of the competition I have experience with. Also, communication with Lumoa has been good in my experience. Review collected by and hosted on G2.com. What do you dislike about Lumoa? Even with the UX being very good, some improvements would help in fluent utilization and the utilization by non-frequent users. However, these relate in part to having a very varied source of feedback from different services and channels which leads to a large amount of background information/filters. Review collected by and hosted on G2.com. What problems is Lumoa solving and how is that benefiting you? Lumoa helps in managing a large amount of feedback accross channels by providing a quite handy user interface for analyzing and exploring feedback. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Pearson A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pearson A.") PA Pearson A. Mid-Market (51-1000 emp.) 12/4/2023 "Great platform, great customer service" 5/5 What do you like best about Lumoa? The platform is very user-friendly and provides a lot of insight. The team always checks in from time to time if we have concerns. We have great support with implementation and integration, all of our key people use Lumoa on a very frequent basis. Review collected by and hosted on G2.com. What do you dislike about Lumoa? None that I can think of at the moment, it's all great so far. Review collected by and hosted on G2.com. What problems is Lumoa solving and how is that benefiting you? How our customers perceive the service, the experience, and the company Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by Lumoa. ### Lumoa Plans Free Trial Per Month ### Simple Starting at €525.00 Per Month ### Professional Starting at €999.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/lumoa/pricing) ##### ##### Lumoa Features Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis Sentiment Analysis NPS/CSAT Scoring Feedback Sources Online Reviews Surveys Social Media Data Data Visualization [ View More Features ](https://www.g2.com/products/lumoa/features) ##### Categories on G2 [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management)[Text Analysis](https://www.g2.com/categories/text-analysis) ##### Explore More [What is the best user-friendly password manager software for desktop?](https://www.g2.com/discussions/what-is-the-best-user-friendly-password-manager-software-for-desktop)[Which enterprise-grade digital advertising intelligence platforms work best for brands running heavy programmatic buys that need competitive spend data without paying for a custom data vendor?](https://www.g2.com/discussions/which-enterprise-grade-digital-advertising-intelligence-platforms-work-best-for-brands-running-heavy-programmatic-buys-that-need-competitive-spend-data-without-paying-for-a-custom-data-vendor%20)[Best HR software options for startups](https://www.g2.com/discussions/best-hr-software-options-for-startups) [Which equity management platform lets non-finance employees understand their vesting schedules without complex implementation?](https://www.g2.com/discussions/which-equity-management-platform-lets-non-finance-employees-understand-their-vesting-schedules-without-complex-implementation)[How customizable are device policies, and are there pre-built templates for common use cases like BYOD, corporate-owned, or kiosk mode?](https://www.g2.com/discussions/how-customizable-are-device-policies-and-are-there-pre-built-templates-for-common-use-cases-like-byod-corporate-owned-or-kiosk-mode)[What cloud security monitoring tools combine posture management and compliance monitoring in one solution rather than requiring separate tools for each function?](https://www.g2.com/discussions/what-cloud-security-monitoring-tools-combine-posture-management-and-compliance-monitoring-in-one-solution-rather-than-requiring-separate-tools-for-each-function) [Show MoreShow Less](javascript:void(0);)