[ Lumoa Reviews ](https://www.g2.com/products/lumoa/reviews) [ Lumoa Reviews ](https://www.g2.com/products/lumoa/reviews) # Lumoa Features ##### ## Analytics (4) Net Promoter Score (NPS) Calculates net promoter score (NPS) using customer feedback data. Customer Satisfaction (CSAT) Score Calculates customer satisfaction (CSAT) score using customer feedback data. Customer Effort Score (CES) Calculates customer effort score (CES) using customer feedback data. Gamification Provides gamification tools to incentivize employees to leverage customer feedback insights. Show More ##### ## Customization (14) Stakeholder Management Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. Multilanguage Support Allow users to create surveys and repond to customer feedback in a variety of languages. Multiple Branding Support Allows users to deploy surveys and intake feedback data for multiple brands. Vertical-specific Solutions Vendor provides industry- or role-specific experience management solutions. Customizable Branding Add customized logos and colors to align with company branding Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Workflow Management Create, design and manage workflows for repetitive tasks Email Management Manage, store and organize emails within the system or via third-party apps Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Survey/Poll Management Create and administer polls and surveys Negative Feedback Management Identify, track, and respond to negative feedback Pre-Built Parameterization Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions. Custom Extension Allow user to add custom functions to Analysis capabilities Compositionality User created models can be used as features/pre-built in other models Show More ##### ## Feedback Management (3) Tagging Tag content to organize and assign to specific departments or categories Segmentation Break down a population of users by demographics, sequence actions, time, and able to build custom segments. Custom Reports and Dashboards Allows users to easily build customized reports and dashboards. Show More ##### ## Feedback Analysis (3) Thematic Analysis Identifies key phrases, themes, and patterns within a given text Sentiment Analysis Outputs the sentiment (positive or negative) of a given text NPS/CSAT Scoring Measures and reports on NPS, CSAT, or other metrics over time Show More ##### ## Feedback Sources (4) Online Reviews Analyzes feedback from online reviews Surveys Analyzes feedback from surveys through built-in survey features or integrations with survey tools Social Media Analyzes customer feedback from social media Customer Service Channels Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat Show More ##### ## Setup (4) Integration Provides the ability to import data from a variety of sources and in multiple data formats. Maintenance Consistently maintains, updates, and tests data sources to ensure quality. No-Code Allows users to analyze data easily without the need to code. Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Data (3) Security Ensures privacy and security of customer data. Data Visualization Visualizes text data through charts and graphs. Real-Time Data Receive data and information in real time Show More ##### ## Analysis (15) Automation Automates back-end technical manual processes. Named entity recognition Identifies entities such as organization, person name, location, etc Keyphrase Extraction Extracts keyphrases to determine patterns and themes within text. Topic Analysis Automatically identifies and organizes text based on topic or subject matter. Sentiment Analysis Utilizes sentiment analysis to capture user feedback. Language Identification Identifies the language in which text was written in. Syntax/Part of Speech Parsing Provides the ability to identify syntax and parts of speech. Multi-Language Manage and support multiple languages Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Text Analysis Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Qualitative Comparative Analysis Statistical Analysis Apply statistical/mathematical models to sets of data User Research Analysis Analyze and gain insights into user experience Ad hoc Analysis Quantitative Analysis Show More ##### ## Generative AI (7) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Experience Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Third-Party Integrations Set up connections to third-party platforms to improve business processes Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Multi-Language Manage and support multiple languages Show More ##### ## Additional Functionality (59) Real-Time Reporting Active reporting of data and metrics Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Surveys & Feedback Gauge satisfaction and receive information for improvement and success Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics NPS Survey Structure Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Customizable Forms Customize contracts and forms to collect specific information Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Data Visualization Graphical representation of data Customer Segmentation Process of dividing customers into groups based on common characteristics Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Customer Journey Mapping Visualize and analyze customer experience across all touchpoints and channels Text Analysis Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Customizable Reports Alter the layout and content of reports Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Access Controls/Permissions Define levels of authorization for access to specific files or systems CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Multi-Channel Data Collection Collect information from multiple sources Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Customizable Fields Customize data fields to support various needs and use cases Real-Time Analytics Analyze and gain insights into data in real-time Predictive Analytics Predict future data based on historical data sets Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance API Application programming interface that allows for integration with other systems/databases AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Activity Tracking Track and document all activities across devices, networks, and other systems Data Collection Process of gathering, measuring, and analyzing accurate data Access Controls/Permissions Define levels of authorization for access to specific files or systems Predictive Analytics Predict future data based on historical data sets Computer Assisted Coding Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Analytics Analyze and gain insights into data in real-time AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Data Import/Export Import and export data to and from software applications Mixed Methods Research Combining elements of both quantitative and qualitative data to conduct research Website Analytics Track and analyze information regarding website visitors Multimedia Support Supports various file formats Media Analytics Categorization/Grouping Organize and group data or items based on various criteria Data Storage Management Manage and store data in a database Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Single Sign On Allow users to access multiple services after entering their login credentials once Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Annotations Highlight content and/or make notations about parts of content Customizable Branding Add customized logos and colors to align with company branding Data Coding Processing and organizing collected information to a set of meaningful and cohesive categories for further analysis Multiple Data Sources Allows users to manage data from a number of sources API Application programming interface that allows for integration with other systems/databases Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Customizable Reports Alter the layout and content of reports Show More ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Altair AI Studio](https://images.g2crowd.com/uploads/product/hd_favicon/501888c80a82c58e3c4f752bbd3902f5/rapidminer-studio.svg "Altair AI Studio") Altair AI Studio 4.6/5(531) ](https://www.g2.com/products/rapidminer-studio/reviews) [ ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") AskNicely 4.7/5(1,049) ](https://www.g2.com/products/asknicely/reviews) [ View All Alternatives ](https://www.g2.com/products/lumoa/competitors/alternatives) ##### Categories on G2 [ Feedback Analytics ](https://www.g2.com/categories/feedback-analytics)[ Experience Management ](https://www.g2.com/categories/experience-management)[ Text Analysis ](https://www.g2.com/categories/text-analysis) ##### Explore More [ Most user-friendly CRM for sales teams ](https://www.g2.com/discussions/crm-most-user-friendly-crm-for-sales-teams)[ Which productivity bot tools are worth exploring for an HR team that wants to automate onboarding task sequences, policy acknowledgments and new hire check-ins at scale? ](https://www.g2.com/discussions/which-productivity-bot-tools-are-worth-exploring-for-an-hr-team-that-wants-to-automate-onboarding-task-sequences-policy-acknowledgments-and-new-hire-check-ins-at-scale)[ Best tools for building personalized employee career paths ](https://www.g2.com/discussions/best-tools-for-building-personalized-employee-career-paths) [ Which field sales software hiring platforms automate interview scheduling and reduce manager time on recruiting? ](https://www.g2.com/discussions/which-field-sales-software-hiring-platforms-automate-interview-scheduling-and-reduce-manager-time-on-recruiting)[ Insight Assurance vs A-LIGN: which IT compliance services provider deploys faster with less need for external consultants? ](https://www.g2.com/discussions/insight-assurance-vs-a-lign-which-it-compliance-services-provider-deploys-faster-with-less-need-for-external-consultants)[ best attribution software ](https://www.g2.com/discussions/best-attribution-software-2025-what-s-your-pick) Show More [ Most user-friendly CRM for sales teams ](https://www.g2.com/discussions/crm-most-user-friendly-crm-for-sales-teams)[ Which productivity bot tools are worth exploring for an HR team that wants to automate onboarding task sequences, policy acknowledgments and new hire check-ins at scale? ](https://www.g2.com/discussions/which-productivity-bot-tools-are-worth-exploring-for-an-hr-team-that-wants-to-automate-onboarding-task-sequences-policy-acknowledgments-and-new-hire-check-ins-at-scale)[ Best tools for building personalized employee career paths ](https://www.g2.com/discussions/best-tools-for-building-personalized-employee-career-paths) [ Which field sales software hiring platforms automate interview scheduling and reduce manager time on recruiting? ](https://www.g2.com/discussions/which-field-sales-software-hiring-platforms-automate-interview-scheduling-and-reduce-manager-time-on-recruiting)[ Insight Assurance vs A-LIGN: which IT compliance services provider deploys faster with less need for external consultants? ](https://www.g2.com/discussions/insight-assurance-vs-a-lign-which-it-compliance-services-provider-deploys-faster-with-less-need-for-external-consultants)[ best attribution software ](https://www.g2.com/discussions/best-attribution-software-2025-what-s-your-pick)