Segment analytics is really good. We can find positive, negative and neutral respond within a click. Review collected by and hosted on G2.com.

Accuracy is quite poor, it is less than 90%. Review collected by and hosted on G2.com.

Lumoa helps in analyzing open, written feedback which would normally be quite time consuming to review. Review collected by and hosted on G2.com.

Lumoa has some restrictions in the scope of data that can be imported at once. Review collected by and hosted on G2.com.

Lumoa's categories are easy to use and working very well in some contexts. I am really surprised how well GPT insights are working so far! Review collected by and hosted on G2.com.

Sharing and collaborating dashboards and cards could be easier. Review collected by and hosted on G2.com.

Collecting and analyzing the feedback in an easy and fast way. Review collected by and hosted on G2.com.

That you can't send out surveys trhrough their platform. Review collected by and hosted on G2.com.

It loads the feedback in real time and updates us with key performance metrics based on true customer feedback that accelerates growth. Lu has helped delete the lengthy process and steps that flows weeks later.

We could easily upgrade based on the online ratings. It gave us an opportunity to automate tasks and the way we work. Review collected by and hosted on G2.com.

I have no negative feedback about the software itself. One thing I would like to see is they can do better in creating or installing instructions especially for new users. Review collected by and hosted on G2.com.

There is analytics available for voice and text and it makes decision making and reporting better Review collected by and hosted on G2.com.

No downsides. Great application and support Review collected by and hosted on G2.com.