Lumoa has been one of the best surprises for me this year. Handy tool that keeps on improving. I cant wait to see what happens in 2024 Review collected by and hosted on G2.com.

Nothing at the moment. If you have to pick one thing, its the fact that I havent used all the available features yet Review collected by and hosted on G2.com.

Lumoa is user friendly and easy to navigate. There is a lot of great analytics associated with the software that make sorting through consumer feedback helpful. The AI feature is helpful. Review collected by and hosted on G2.com.

Sometimes the AI doesn't sort things as well as I would like, but that likely has to do with backend sorting and not Lumoa itself. Review collected by and hosted on G2.com.

The dashboards are very helpful to get the project insight and filters make my life easy in order to track and complete my pending investigations based on customer feedback. Review collected by and hosted on G2.com.

There are no downsides that affect my work in general but sometime the filters reset automatically causing a little annoyance. Review collected by and hosted on G2.com.

Lumoa has been a great tool that we use daily to understand customer sentiment; this in turn allows us to strategise our operation to deliver on what matters most to our customer base. Review collected by and hosted on G2.com.

AI implementation and use is still a work in progress Review collected by and hosted on G2.com.

THe product is easy to use, simplicity with complexity. The support of setting up the tool was great! Review collected by and hosted on G2.com.

A few bugs here and there but quicly resolved by the development team. Review collected by and hosted on G2.com.

I like the user friendly platform and the easy to find data! Review collected by and hosted on G2.com.

Nothing - My utilisation of Lumoa has always been without issues. Review collected by and hosted on G2.com.

Lumoa gives a good insight to feedback data. Based on the understanding so far, we will be able to provide our organisation a great value-add for further analysis. Review collected by and hosted on G2.com.

I would appreciate the built-in instructions in my local language. Review collected by and hosted on G2.com.

How easy and self explanatory it is to access. Use of it almost every day and it is always easy and self explanatory to use. Able to get support if it is needed but most of the time it is not needed. Review collected by and hosted on G2.com.

Not any downsides that I have noticed so far Review collected by and hosted on G2.com.

Lumoa has been extremely beneficial with us putting our customers experience at the forefront

The Lumoa team has been fantastic at tailoring our needs to get the most out of the tool Review collected by and hosted on G2.com.

It doesn't integrate with all of the tools we use internally, however this is to be expected with different companies integration Review collected by and hosted on G2.com.

Lumoa is easy-to-use and implement. It gives good overview, analyses and insights to complicated and often scattered data. Review collected by and hosted on G2.com.

Not much not to like. Somehow make even more easy and insightful. Review collected by and hosted on G2.com.