---
title: Lumoa Reviews
meta_title: 'Lumoa Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 36 reviews by the users' company size, role or industry to
  find out how Lumoa works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 36
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Lumoa Reviews
**Vendor:** Netigate  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 36
## About Lumoa
Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times.






- [View Lumoa pricing details and edition comparison](https://www.g2.com/products/lumoa/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-08-05+18%3A49%3A27+-0500&secure%5Bsession_id%5D=6edf8131-f7ba-47ce-869d-4bb22544e18a&secure%5Btoken%5D=c9b256ca36e02607dc1f548c2d447073b74bd2ffc2afd62f0abb0758a5b12827&format=llm_user)

## Lumoa Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Setup**
- Integration
- Maintenance
- No-Code
- Third-Party Integrations

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
- Customizable Branding
- Knowledge Management
- Workflow Management
- Email Management
- Feedback Management
- Survey/Poll Management
- Negative Feedback Management

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Data**
- Security
- Data Visualization
- Real-Time Data

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Analysis**
- Automation
- Named entity recognition
- Keyphrase Extraction
- Topic Analysis
- Sentiment Analysis
- Language Identification
- Syntax/Part of Speech Parsing
- Multi-Language
- Trend Analysis
- Text Analysis
- Qualitative Comparative Analysis
- Statistical Analysis
- User Research Analysis
- Ad hoc Analysis
- Quantitative Analysis

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Customization**
- Pre-Built Parameterization
- Custom Extension
- Compositionality

**Generative AI**
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Multi-Language

****
- Real-Time Reporting
- Drag & Drop
- Surveys & Feedback
- Dashboard
- NPS Survey Structure
- Customizable Forms
- Visual Analytics
- Data Visualization
- Customer Segmentation
- Tagging
- Customer Journey Mapping
- Text Analysis
- Customizable Reports
- Real-Time Notifications
- Alerts/Notifications
- Access Controls/Permissions
- CRM
- Multi-Channel Data Collection
- Multi-Channel Communication
- Customizable Fields
- Real-Time Analytics
- Predictive Analytics
- Collaboration Tools
- Sentiment Analysis
- Trend Analysis
- API
- AI Copilot
- Engagement Tracking
- Customizable Templates
- Reporting/Analytics

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

****
- Monitoring
- Activity Tracking
- Data Collection
- Access Controls/Permissions
- Predictive Analytics
- Computer Assisted Coding
- Activity Dashboard
- Real-Time Analytics
- AI Copilot
- Reporting & Statistics
- Data Import/Export
- Mixed Methods Research
- Website Analytics
- Multimedia Support
- Media Analytics
- Categorization/Grouping
- Data Storage Management
- Feedback Management
- Tagging
- Collaboration Tools
- Single Sign On
- Drag & Drop
- Annotations
- Customizable Branding
- Data Coding
- Multiple Data Sources
- API
- Search/Filter
- Customizable Reports

## Top Lumoa Alternatives
  - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews)
  - [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) - 4.6/5.0 (499 reviews)
  - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)